Kentford Manor

Jeddah Way, Kennett, Newmarket CB8 8JY
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9.7 114 Reviews
  • Kentford Manor, Newmarket
Kentford Manor, in Kennett, Newmarket provides the best of care in beautiful surroundings. The dedicated team offers residential, nursing and dementia care on a permanent or short-term basis.

Each en-suite bedroom is designed with residents' comfort in mind, there are even larger suites available for couples. Residents can enjoy the stylish lounges, welcoming café, cinema room and hair and beauty salon. Outside the beautiful, landscaped gardens are the ideal spot to spend time with loved ones during the warmer months.

Kentford Manor is divided into four smaller communities to ensure a homely environment where residents can receive the best care and support. The lifestyle team provides a varied activity programme including outings to local areas of interest.
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Care Provided by Kentford Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1624
  • Self-Funded Residential Dementia Care: from £1719
  • Self-Funded Nursing Care: from £1889
  • Self-Funded Nursing Dementia Care: from £1984
  • RESPITE Self-Funded Residential Care: from £1834
  • RESPITE Self-Funded Residential Dementia Care: from £1929
  • RESPITE Self-Funded Nursing Care: from £2044
  • RESPITE Self-Funded Nursing Dementia Care: from £2254

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Kentford Manor to find out the exact price for your requirements.

Contact Kentford Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Kentford Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Hannah Nurse (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (85)

Kentford Manor Reviews (114)

9.7

Kentford Manor has a Review Score of 9.7 (9.745) out of 10, based on 24 reviews in the last 2 years.
Over all time Kentford Manor has 114 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Kentford Manor
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Total of 114, showing 21-40
Review from Julie P (Daughter of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed to find a care home for our dad for end-of-life care. Upon walking into Kentford Manor, we knew it was the one. We have not been disappointed. The respect, dignity and care for not only our dad, but his family has been second to none. The manager and her team are outstanding. A huge thank
you to the carers and nurses there, a nurse and a carer stood out in not only their professionalism, but caring attitude, but the whole team there are all great. A huge thank you from us for making this difficult time so much easier knowing he was safe and well cared for.
Reply from Aidah Carter, Reviews Team at Kentford ManorHi Julie, thank you very much for taking the time to leave us feedback about your experience. At Kentford Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.
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Review from Denise M (Daughter of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very impressed by the quality of care here. The carers here are very caring. They get to know the residents’ natures, and their likes and dislikes very quickly. You do feel that they love the residents and want them to be treated as they would want their own family treated. It has a warm, friendly
atmosphere and for both my mother and her family it is as if we belong to one big family here. The activities’ leaders are excellent and lead a wide variety of activities. There could perhaps be more of them for such a big home.
Reply from Samantha Debenham, Reviews Team at Kentford ManorThank you so much for taking the time to write your review – we’re so pleased to see your high scores and read your lovely comments, particularly about the care and team at Kentford Manor. For activities, we do have a wonderful activity team, but we feel lifestyle should be a whole home approach, so make sure that everyone can join in to help, and enjoy interacting with the residents, as part of their work day too. Of course, if there are any particular activities or trips out you feel your mother would enjoy, just let us know and we’ll be happy to help. Thank you again for your review – we really do appreciate it.
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Review from A E (Daughter of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Kentford Manor for almost a year. The home is lovely, modern, bright and spotlessly clean. All the staff are extremely friendly, helpful and caring. There are daily activities led by co-ordinators who provide a stimulating programme of activities, Mum particularly loves the weekly
musical entertainment. Relatives are always made to feel welcome, with coffee, tea and cakes always available in the bistro. If you are looking for a safe and happy home, then Kentford Manor is the place. Mum calls her carers ‘her friends’.
Reply from Denis Green, Reviews Team at Kentford ManorThank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We very much look forward to seeing you in the near future.
Many thanks.
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Review from Emma D (Daughter of Resident) published on 15 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very concerned to find the right care home for Mum and were recommended Kentford by the hospital after Mum was having issues with falling and her mobility. We are so pleased with Kentford. Mum seems happier than she has been in years. The team are hard-working and friendly, the home feels fresh
and well-maintained. The activities for the residents planned by the staff member responsible enhance Mum's life and she loves to take part. After a difficult decision, it’s turned out for the best and nice to see her content and well looked after.
Reply from Denis Green, Reviews Team at Kentford ManorHi Emma, thank you very much for taking the time to leave us feedback about your experience. At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you again for your feedback and we look forward to seeing you again soon. Kind regards.
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Review from David S (Next of Kin) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found Kentford Manor and its staff welcoming and very professional, it is a clean, warm and secure place. The resident has been able to settle in well by having a comfortable and spacious room with some of her possessions around her. She enjoys taking part in the organised events. Visitors
are always made to feel at home.
Reply from Denis Green, Reviews Team at Kentford ManorHi David, thank you very much for taking the time to leave us feedback about your experience. At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Once again, thank you for your feedback, and we look forward to seeing you again soon. Kind regards.
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Review from Michael B (Son of Resident) published on 10 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall a very high standard of care, from the nursing staff, management and reception. The only issue we had was the slow administration of our refund from head office which is clearly separate from the care aspect in the home itself.
Reply from Denis Green, Reviews Team at Kentford ManorHi. Thank you very much for taking the time to leave us feedback about your experience.At Kentford Manor Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Kind regards.
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Review from R T (Son of Resident) published on 7 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have spent the last 2 days visiting my Mum here during the day. The staff are friendly, kind and professional. My mother's complex needs are being attended to very well. The food is lovely and the garden is very nice too. Thank you.
Reply from Denis Green, Reviews Team at Kentford ManorThank you very much for taking the time to leave us feedback about your experience. At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you again for your time, and we look forward to hearing from you in the future.
Many thanks the Care UK team
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Review from Richard O (Cousin of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I attended the summer party, it was just a lovely afternoon of entertainment and fantastic food. It was uplifting to see the residents' faces light up when all the old songs were sung. The deputy manager and the team did the residents and guests proud.
Reply from Denis Green, Reviews Team at Kentford ManorHi, thank you very much for taking the time to leave us feedback about your experience. At Kentford Manor Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you in the future. Many thanks, the Care UK team.
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Review from Glynis B (Daughter of Resident) published on 7 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been at Kentford Manor since last November, when respite care was urgently required. Kentford's response was great. Since then she has become a permanent resident.
In truth, the staff are still getting to know my mother and her 'little ways'. Whilst she appears settled, the reintroduction
of the activities staff will be a 'quality of life' change, with something to keep her involved and entertained. Management open and listens to concerns. The home is clean and the garden accessible. I applaud all the staff and their patience, their professionalism and smiles. I hope Care UK recognise their commitment accordingly.
Reply from Denis Green, Reviews Team at Kentford ManorThank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.
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Review from D C (Daughter of Resident) published on 7 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
From the minute we walked into Kentford Manor to view it for our mum to stay for respite we knew this place was special.
The atmosphere and the friendliness of the staff was incredible.
We have now been at Kentford Manor for two months as our mum decided to stay and I have to say the level of care
hasn't changed from the first day.
Management are always around to check if things are ok. The staff on the desk always welcomes us with a smile and would drop whatever she is doing to help if you need it. The carers and nurses are busying around but always have time to chat and fill you in on how the day has been for Mum.
The food is amazing, Mum says it's so fresh and tasty. Lashings of gravy and the puddings are like she used to make at home so that's very special.
Kentford Manor is clean and bright with details of care for the residents being the most important part of their day.
Reply from Denis Green, Reviews Team at Kentford ManorThank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Once again, thank you for your time.
The Kentford Manor team
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Review from David M (Nephew of Resident) published on 7 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt recently arrived at Kentford Manor from another residential home. The staff couldn't have been more welcoming when she arrived. She was made to feel very welcomed and at home immediately.
I have since visited on a few occasions and each time she has been much happier than in her previous home.
Other family members have also visited her and said the same things about my aunt and the home. They too were very impressed with the care she was receiving and said how well she looked.
She is looking very well, very happy and eating well.
All the staff are incredibly caring and nothing seems to be too much trouble for them.
Reply from Denis Green, Reviews Team at Kentford ManorThank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team
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Review from Kirsty P (Daughter of Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The only negative I have is when short-staffed and agency staff are on, some things are overlooked e.g. change of pads and not always around if a resident is in need of help. Since my mum has been a resident here, she has improved in all aspects of her life. She's eating three meals a day, joining in
the activities, is happier and talking. I cannot fault the staff at Kentford Manor at all.
Reply from Samantha Debenham, Reviews Team at Kentford ManorThank you for writing a review for us. I am glad to see Mum has made progress in all aspects after moving to Kentford Manor. However, I am sorry to hear that you feel that sometimes things are overlooked. I want to reassure you that we are never short on team members and always have enough people on hand to care for all residents safely and to our high standards day and night. There are times, such as due to unexpected colleague illness, where we may have to call on agency staff – however, we would always try to see if our own team members might be able to cover before doing this, and, if using agency staff, we always employ individuals who already know the home and residents where we can. Thank you again for your comments and excellent scores, and please don’t hesitate to speak to the manager or team at the home if you have any comments or suggestions.
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Review from N S (Son of Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been staying at Kentford Manor since autumn last year and this home keeps on impressing me. Superlative. The staff are highly proficient, approachable and greet visitors and residents alike with a cheery smile. Well done.
Reply from Denis Green, Reviews Team at Kentford ManorThank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Once again, thank you for your time.
The Kentford Manor team.
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Review from Jill O (Daughter of Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is bedbound and does not interact as she is unsociable and does not use any of the facilities. I visit daily so am well qualified to comment on her care.
Basically, whilst I believe she has no quality of life whatsoever, and she wishes to die, the staff look after her and she is kept comfortable,
warm and fed although something of a pointless exercise.
Kentford do the job - at cost - which my sister and I do not want.
Reply from Denis Green, Reviews Team at Kentford ManorThank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Once again, thank you for your time.
The Kentford Manor team
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Review from Sheila J (Sister of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am more than pleased with the care my brother has received at Kentford Manor.
Because of the nature of his illness, he gets very afraid when moved from A to B or turned whilst being given personal care. The fact that his hearing has completely gone does make him feel very vulnerable
However, if
I am there at a time when he is being nursed I have noticed an improvement because he is being reassured and is made to feel safe.
He does feel safe now he has settled and is always pleased to see the carers and nurses that have the most contact with him. Thank you to each and every one of you at Kentford Manor for the most brilliant care.
Reply from Denis Green, Reviews Team at Kentford ManorThank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Once again, thank you for your time.
The Kentford Manor team
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Review from P B (Relative of Resident) published on 9 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience at Kentford Manor is a pleasant one. I have no reason at all to complain about any response from staff when making any requests.
Reply from Denis Green, Reviews Team at Kentford ManorThank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Once again, thank you for your time.
The Kentford Manor team
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Review from Craig S (Son of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father needed a new care home after his care needs changed suddenly. I contacted Kentford Manor after a recommendation who answered promptly and with understanding of my father's situation. From there on they handled everything to get my father into the home. I whole home is lovely, bright and very
modern with great activities and friendly, helpful and caring staff. I am so pleased my father is in Kentford Manor as I have the peace of mind he is well cared for. Thank you for all you have done and continue to do to look after my father.
Reply from Denis Green, Reviews Team at Kentford ManorThank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Once again, thank you for your time.
The Kentford Manor team
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Review from Yvonne S (Daughter of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother feels safe and well cared for at Kentford Manor. The staff are very caring and treat residents with kindness and compassion. The meals are well prepared and served in a stylish dining room. A programme of activities is circulated weekly, led by two coordinators. The presence of nursing staff
is very reassuring. I feel there is a 'culture of kindness' at Kentford Manor.
Reply from Denis Green, Reviews Team at Kentford ManorHi Yvonne, thank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Once again, thank you for your time.
The Kentford Manor team.
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Review from Christine N (Daughter of Resident) published on 7 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault the staff or the facilities. Mum has been made to feel so comfortable.
Reply from Denis Green, Reviews Team at Kentford ManorHi Christine,
Thank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Once again, thank you for your time.
The Kentford Manor team.
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Review from F M (Sister of Resident) published on 4 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been a resident at Kentford Manor for just over 3 years. With the friendly support of the staff, she settled into her nicely decorated ensuite room, with direct access to the beautifully maintained garden, very quickly. She enjoys joining in with the varied outings and activities with
the group of friends she has made.
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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Kentford Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.745 for Kentford Manor is calculated as follows: ( (235 Excellents x 5) + (25 Goods x 4) + (11 Very Poors x 1) ) ÷ 271 Ratings = 4.745
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kentford Manor is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (104)

Meet the Team (1)

Hannah

Hannah Nurse

Job Title: Home Manager

I started working at Care UK in 2014 through an agency for Glastonbury Court. I’m proud to have worked my way up, having started in the domestic team, then moved into care and a managerial position as a residential lead at Davers Court, followed by Home Manager roles at Mildenhall Lodge and now Kentford Manor.


I see managing a care home as a privilege. I am very passionate about my role and doing the best for the home, residents, relatives and colleagues. I believe that being open and honest, relatable, reliable and approachable to all groups is very important to achieve the best outcomes for all.


I love working at Kentford Manor because of the challenge of my new role, and I’m excited to build new relationships with the team and, most of all, the lovely residents and families here.


To be successful in this role, you need to have patience, empathy, and an understanding of different residents, staff, and family members. You should be polite, always be there to listen and try and understand every situation through different eyes.


The best part of my job is seeing the residents happy, having fun and being able to live their lives the best they can.


A big passion of mine is football, and I love to spend time with my daughter. We love to watch her dad play football all weekend.

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