Kentford Manor

Jeddah Way, Kennett, Newmarket CB8 8JY
Review Us
9.7 110 Reviews
  • Kentford Manor, Newmarket
Kentford Manor, in Kennett, Newmarket provides the best of care in beautiful surroundings. The dedicated team offers residential, nursing and dementia care on a permanent or short-term basis.

Each en-suite bedroom is designed with residents' comfort in mind, there are even larger suites available for couples. Residents can enjoy the stylish lounges, welcoming café, cinema room and hair and beauty salon. Outside the beautiful, landscaped gardens are the ideal spot to spend time with loved ones during the warmer months.

Kentford Manor is divided into four smaller communities to ensure a homely environment where residents can receive the best care and support. The lifestyle team provides a varied activity programme including outings to local areas of interest.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1525
  • Self-Funded Residential Dementia Care: from £1625

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Kentford Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Katrina Rayment (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (85)

Kentford Manor Reviews (110)

9.7

Kentford Manor has a Review Score of 9.7 (9.726) out of 10, based on 22 reviews in the last 2 years.
Over all time Kentford Manor has 110 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Kentford Manor
  • 46
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Total of 110, showing 21-40
Review from David S (Next of Kin) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found Kentford Manor and its staff welcoming and very professional, it is a clean, warm and secure place. The resident has been able to settle in well by having a comfortable and spacious room with some of her possessions around her. She enjoys taking part in the organised events. Visitors
are always made to feel at home.
Reply from Denis Green, Reviews Team at Kentford Manor

Hi David, thank you very much for taking the time to leave us feedback about your experience. At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Once again, thank you for your feedback, and we look forward to seeing you again soon. Kind regards.

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Review from Michael B (Son of Resident) published on 10 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall a very high standard of care, from the nursing staff, management and reception. The only issue we had was the slow administration of our refund from head office which is clearly separate from the care aspect in the home itself.
Reply from Denis Green, Reviews Team at Kentford Manor

Hi. Thank you very much for taking the time to leave us feedback about your experience.At Kentford Manor Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Kind regards.

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Review from R T (Son of Resident) published on 7 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have spent the last 2 days visiting my Mum here during the day. The staff are friendly, kind and professional. My mother's complex needs are being attended to very well. The food is lovely and the garden is very nice too. Thank you.
Reply from Denis Green, Reviews Team at Kentford Manor

Thank you very much for taking the time to leave us feedback about your experience. At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you again for your time, and we look forward to hearing from you in the future.
Many thanks the Care UK team

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Review from Richard O (Cousin of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I attended the summer party, it was just a lovely afternoon of entertainment and fantastic food. It was uplifting to see the residents' faces light up when all the old songs were sung. The deputy manager and the team did the residents and guests proud.
Reply from Denis Green, Reviews Team at Kentford Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Kentford Manor Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you in the future. Many thanks, the Care UK team.

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Review from Glynis B (Daughter of Resident) published on 7 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been at Kentford Manor since last November, when respite care was urgently required. Kentford's response was great. Since then she has become a permanent resident.
In truth, the staff are still getting to know my mother and her 'little ways'. Whilst she appears settled, the reintroduction
of the activities staff will be a 'quality of life' change, with something to keep her involved and entertained. Management open and listens to concerns. The home is clean and the garden accessible. I applaud all the staff and their patience, their professionalism and smiles. I hope Care UK recognise their commitment accordingly.
Reply from Denis Green, Reviews Team at Kentford Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.

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Review from D C (Daughter of Resident) published on 7 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
From the minute we walked into Kentford Manor to view it for our mum to stay for respite we knew this place was special.
The atmosphere and the friendliness of the staff was incredible.
We have now been at Kentford Manor for two months as our mum decided to stay and I have to say the level of care
hasn't changed from the first day.
Management are always around to check if things are ok. The staff on the desk always welcomes us with a smile and would drop whatever she is doing to help if you need it. The carers and nurses are busying around but always have time to chat and fill you in on how the day has been for Mum.
The food is amazing, Mum says it's so fresh and tasty. Lashings of gravy and the puddings are like she used to make at home so that's very special.
Kentford Manor is clean and bright with details of care for the residents being the most important part of their day.
Reply from Denis Green, Reviews Team at Kentford Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Once again, thank you for your time.
The Kentford Manor team

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Review from David M (Nephew of Resident) published on 7 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt recently arrived at Kentford Manor from another residential home. The staff couldn't have been more welcoming when she arrived. She was made to feel very welcomed and at home immediately.
I have since visited on a few occasions and each time she has been much happier than in her previous home.
Other family members have also visited her and said the same things about my aunt and the home. They too were very impressed with the care she was receiving and said how well she looked.
She is looking very well, very happy and eating well.
All the staff are incredibly caring and nothing seems to be too much trouble for them.
Reply from Denis Green, Reviews Team at Kentford Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team

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Review from Kirsty P (Daughter of Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The only negative I have is when short-staffed and agency staff are on, some things are overlooked e.g. change of pads and not always around if a resident is in need of help. Since my mum has been a resident here, she has improved in all aspects of her life. She's eating three meals a day, joining in
the activities, is happier and talking. I cannot fault the staff at Kentford Manor at all.
Reply from Samantha Debenham, Reviews Team at Kentford Manor

Thank you for writing a review for us. I am glad to see Mum has made progress in all aspects after moving to Kentford Manor. However, I am sorry to hear that you feel that sometimes things are overlooked. I want to reassure you that we are never short on team members and always have enough people on hand to care for all residents safely and to our high standards day and night. There are times, such as due to unexpected colleague illness, where we may have to call on agency staff – however, we would always try to see if our own team members might be able to cover before doing this, and, if using agency staff, we always employ individuals who already know the home and residents where we can. Thank you again for your comments and excellent scores, and please don’t hesitate to speak to the manager or team at the home if you have any comments or suggestions.

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Review from N S (Son of Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been staying at Kentford Manor since autumn last year and this home keeps on impressing me. Superlative. The staff are highly proficient, approachable and greet visitors and residents alike with a cheery smile. Well done.
Reply from Denis Green, Reviews Team at Kentford Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Once again, thank you for your time.
The Kentford Manor team.

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Review from Jill O (Daughter of Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is bedbound and does not interact as she is unsociable and does not use any of the facilities. I visit daily so am well qualified to comment on her care.
Basically, whilst I believe she has no quality of life whatsoever, and she wishes to die, the staff look after her and she is kept comfortable,
warm and fed although something of a pointless exercise.
Kentford do the job - at cost - which my sister and I do not want.
Reply from Denis Green, Reviews Team at Kentford Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Once again, thank you for your time.
The Kentford Manor team

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  • Treated with Dignity
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Review from Sheila J (Sister of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am more than pleased with the care my brother has received at Kentford Manor.
Because of the nature of his illness, he gets very afraid when moved from A to B or turned whilst being given personal care. The fact that his hearing has completely gone does make him feel very vulnerable
However, if
I am there at a time when he is being nursed I have noticed an improvement because he is being reassured and is made to feel safe.
He does feel safe now he has settled and is always pleased to see the carers and nurses that have the most contact with him. Thank you to each and every one of you at Kentford Manor for the most brilliant care.
Reply from Denis Green, Reviews Team at Kentford Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Once again, thank you for your time.
The Kentford Manor team

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  • Treated with Dignity
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Review from P B (Relative of Resident) published on 9 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience at Kentford Manor is a pleasant one. I have no reason at all to complain about any response from staff when making any requests.
Reply from Denis Green, Reviews Team at Kentford Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Once again, thank you for your time.
The Kentford Manor team

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Review from Craig S (Son of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father needed a new care home after his care needs changed suddenly. I contacted Kentford Manor after a recommendation who answered promptly and with understanding of my father's situation. From there on they handled everything to get my father into the home. I whole home is lovely, bright and very
modern with great activities and friendly, helpful and caring staff. I am so pleased my father is in Kentford Manor as I have the peace of mind he is well cared for. Thank you for all you have done and continue to do to look after my father.
Reply from Denis Green, Reviews Team at Kentford Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Once again, thank you for your time.
The Kentford Manor team

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  • Treated with Dignity
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Review from Yvonne S (Daughter of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother feels safe and well cared for at Kentford Manor. The staff are very caring and treat residents with kindness and compassion. The meals are well prepared and served in a stylish dining room. A programme of activities is circulated weekly, led by two coordinators. The presence of nursing staff
is very reassuring. I feel there is a 'culture of kindness' at Kentford Manor.
Reply from Denis Green, Reviews Team at Kentford Manor

Hi Yvonne, thank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Once again, thank you for your time.
The Kentford Manor team.

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Review from Christine N (Daughter of Resident) published on 7 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault the staff or the facilities. Mum has been made to feel so comfortable.
Reply from Denis Green, Reviews Team at Kentford Manor

Hi Christine,
Thank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Once again, thank you for your time.
The Kentford Manor team.

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  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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Review from F M (Sister of Resident) published on 4 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been a resident at Kentford Manor for just over 3 years. With the friendly support of the staff, she settled into her nicely decorated ensuite room, with direct access to the beautifully maintained garden, very quickly. She enjoys joining in with the varied outings and activities with
the group of friends she has made.
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Review from Ray E (Son of Resident) published on 4 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly staff, clean, good nursing care, my mother is a strong willed person who knows what she wants and can be quite stubborn at times as I’m sure your staff know but the fact is they look after and manage her ways so well.
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Review from C H (Son of Resident) published on 3 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been a resident for the last 18 months since becoming too frail and forgetful to look after himself.
He is well supported by the caring staff, regularly showered and shaved and his basic needs are well catered for.
Out of choice he does not socialise, he spends most of his time in his
room but he eats well, is kept clean and his medication is properly administered.
It is comforting to know he is in a safe, secure and friendly environment
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Review from Alex E (Grandson of Resident) published on 13 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have seen several care homes, and this was by far the best. The rooms are lovely and spacious, and the meals are great. Also, the staff have been very nice, and there are lots of activities. We are very happy with this care home.
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Review from Martin O (Son of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A warm, friendly welcome is always waiting at reception, which sums up the whole atmosphere in this building. The staff work very hard but are always willing to have a friendly chat. Mum-in-law was a resident in her final years, so we had no hesitation in placing Mum in here when she was finding life
in her own house a bit too much. After three months here, she takes part in lots of brilliantly organised activities and has been made very welcome. Can't thank all the lovely staff at Kentford enough!
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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Kentford Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.726 for Kentford Manor is calculated as follows: ( (213 Excellents x 5) + (24 Goods x 4) + (11 Very Poors x 1) ) ÷ 248 Ratings = 4.726
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kentford Manor is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (101)

Meet the Team (1)

Katrina

Katrina Rayment

Job Title: General Manager

I have 20 years of experience in the care industry, most recently working as a manager for a large domiciliary and complex care agency.


I joined Care UK for the opportunities it would open as one of the UK’s leading care providers.


As a manager, I think the most important part of my role is listening. It's also essential to be empathetic, able to prioritise and have a good sense of humour.


Any time I can spend talking to residents and my team is my favourite part of the day. Seeing residents and their families happy makes me feel fulfilled in my role.


When I’m not working, I enjoy singing and walking my Dalmatian.

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