Kentford Manor

Gracewell of Kentford provides a very high level of care and ensures that all residents are well, happy and comfortable.

I have recommended this lovely home to many people and often talk of how we enjoy our visits, as you step into reception you are welcomed with a smile, going through into the lounge with coffee and freshly baked cakes is always a "to do", there are choices of varied activities for residents and family to enjoy together, a relaxed comfortable environment for all.

Until her death in July, my mother was a resident (residential and nursing) and I visit a friend on nursing on a weekly basis, I am very familiar with Gracewell.

I especially like to take my family down to have a coffee/tea in the lounge.

My father spent 20 months at Gracewell of Kenford. He was very happy throughout his residency. The quality of care was always good and some of the personal support he received was outstanding. All the team at this care home are managed well. The accommodation was always clean and tidy. The food provided for residents was good and varied to suit personal tastes. The entertainment team provided excellent activities. Individual carers gave excellent interpersonal support.

Gracewell continues to care for my mother as I had hoped it would. From the feedback I receive from my mother there appears to be much more to praise than criticize, consequently, I am happy in the knowledge that if she has to have this kind of care and residential facility, Gracewell is by far the best that we know of.

Gracewell Kentford have been excellent and welcoming. The staff have been warm, friendly and generally very well informed about the resident. We have dropped in randomly every day and the level of staffing has always been good. The staff have had time to talk to different members of the family, some of whom have travelled some distance. It is easy to get refreshments to share with the resident which makes visits seem more natural. The care home has had a very good reputation locally for many years and that reputation is well deserved. It is traumatic putting a family member in a care home but that process has been made as smooth as possible.

My mother has been at Gracewell for three months now and she has settled well. The care and attention she receives is very professional and caring. The staff tend to her needs and requests without question. I am very happy that she is now safely cared for in a high quality residence.

Excellent overall. All staff very considerate, helpful and understanding. That is all staff, including receptionists, admin staff, cleaners, maintenance personnel, laundry and restaurant staff. The food provided is varied, to order on occasions and a very good standard by catering. The care staff are considerate, very patient, professional and most helpful in my experience. The management team also have a professional and excellent attention to care and any problems that arise.

My aunt has been here for several years and is now on the Nursing Wing. She receives excellent care from patient, understanding and sympathetic staff, who strive to make her life as comfortable and meaningful as they can. This is against a backdrop of stubborn and sometimes difficult behaviour because of my aunt's longstanding and deep anxiety issues. Their cheerful, affectionate and determined efforts now see her socialising much more, she is much happier in herself and feels secure and cared for. Thank you!

My father has been at Gracewell of Kentford since January 2018. When I visited the home for the first time, I was impressed with the fact that all members of staff were warm, friendly, and helpful. My father has told me on many occasions that he is very happy and this reflects the care and comfort that he enjoys. He was, prior to coming into Gracewell, very vulnerable at home, and my brothers and I were all very concerned for his wellbeing. We have all now been able to relax in the knowledge that he is safe, well cared for and happy.

Very high standards of care. Excellent communication with us when there were problems. All the staff are pleasant and seem to be genuinely caring.

My mother is very happy and settled in Gracewell. She really feels at home and the staff have been excellent in looking after her. At the age of 96, she still enjoys her food and really looks forward to the excellent meals being served at Gracewell. Mum joins in with activities which we never thought she would and looks forward to music and bingo each week. We couldn't wish for mum to be looked after any better than the care she receives. It gives us all great peace of mind to know she is safe and happy.

Staff are extremely patient, kind and caring. My mum is well looked after and happy. Errol the dog is an excellent addition!

Nice care home.

The staff are all very welcoming and ready to help when needed.

Encouraging eating and drinking with residents with dementia.

The staff are so welcoming and friendly from the moment you walk in the door. The care is excellent and any settling in hiccups are resolved immediately.

While visiting my sister, we have always found her to be well looked after by caring staff in clean surroundings.

Mum has been at Gracewell of Kentford for several years now and has always received first class treatment. Everyone there is fantastic!! From management to cleaners. You are struck by the culture of care, bustle, enthusiasm and fun as soon as you open the door. The place is like a first class hotel! My only complaint is I have nothing to complain about...I don't know how you do it!!