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Kentford Manor

Jeddah Way, Kennett, Newmarket, Suffolk CB8 8JY
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Highly recommended. All staff are friendly and welcoming.I H(Son of Resident/Service User)
Kentford Manor, Newmarket
Kentford Manor, Newmarket
Kentford Manor, Newmarket

Kentford Manor, in Kennett, Newmarket provides the best of care in beautiful surroundings. The dedicated team offers residential, nursing and dementia care on a permanent or short-term basis.

Each en-suite bedroom is designed with residents' comfort in mind, there are even larger suites available for couples. Residents can enjoy the stylish lounges, welcoming café, cinema room and hair and beauty salon. Outside the beautiful, landscaped gardens are the ideal spot to...  

Care Provided by Kentford Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,724From £1,939
Residential Dementia CareFrom £1,819From £2,046
Nursing CareFrom £1,989From £2,238
Nursing Dementia CareFrom £2,084From £2,345
Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Kentford Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Hannah Nurse(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (88)
  • Single Rooms with ensuite Wet Room (85)

Kentford Manor Reviews (119)

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9.7

Kentford Manor has a Review Score of 9.7 (9.722) out of 10, based on 23 reviews in the last 2 years. Over all time Kentford Manor has 119 reviews.

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Showing 119 reviews matching selected criteria
Review from Helen KP (Next of Kin) published on 11 February 2019 Submitted via Website
Overall Experience
Excellent Management Team with happy staff, they are warm, friendly, approachable, compassionate and understanding of residents' needs from day to day, to long term planning for ongoing care. Residents en-suite rooms are light and bright, lounge and dinning areas are sunny and very comfortable.

I have recommended this lovely home to many people and often talk of how we enjoy our visits, as you step into reception you are welcomed with a smile, going through into the lounge with coffee and freshly baked cakes is always a "to do", there are choices of varied activities for residents and family to enjoy together, a relaxed comfortable environment for all.

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Review from Marian B (Daughter of Resident) published on 7 February 2019 Submitted via Website
Overall Experience
On entering Gracewell of Kentford, there is a warm and welcoming atmosphere and this runs throughout the home. Staff are always pleasant, even when busy or dealing with an emergency. All staff acknowledge/welcome me but housekeeping and carers, day and night, greet me with such warmth and respect it is both heartening and reassuring.
I know my father is being well looked after physically, emotionally and spiritually (he used to be able to say his prayers, carers have been known to google prayers to say with him). I am also present often enough to witness the respect and patience with which other residents are treated. Staff seem to work well as a team to provide best care for even the most demanding residents. I have in the past had a few issues with communication but at the moment feel very confident that I will be contacted, day or night, as necessary.

Until her death in July, my mother was a resident (residential and nursing) and I visit a friend on nursing on a weekly basis, I am very familiar with Gracewell.

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Review from Carol W (Daughter of Resident) published on 6 February 2019 Submitted via Website
Overall Experience
First impression, as you walk in, is that you are very warmly welcomed.
All areas are kept very clean, the staff are very caring and the residents seem happy and content.

I especially like to take my family down to have a coffee/tea in the lounge.

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Review from R M (Son of Resident) published on 19 September 2018 Submitted via Postal Card
Overall Experience

My father spent 20 months at Gracewell of Kenford. He was very happy throughout his residency. The quality of care was always good and some of the personal support he received was outstanding. All the team at this care home are managed well. The accommodation was always clean and tidy. The food provided for residents was good and varied to suit personal tastes. The entertainment team provided excellent activities. Individual carers gave excellent interpersonal support.

Reply from Marketing, Marketing at Kentford Manor
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Gracewell of Kentford Team.

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Review from Franklyn David M (Son of Resident) published on 12 September 2018 Submitted via Website
Overall Experience

Gracewell continues to care for my mother as I had hoped it would. From the feedback I receive from my mother there appears to be much more to praise than criticize, consequently, I am happy in the knowledge that if she has to have this kind of care and residential facility, Gracewell is by far the best that we know of.

Reply from Marketing, Marketing at Kentford Manor
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Gracewell of Kentford Team.

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Review from S B (Daughter-in-law of Resident) published on 12 September 2018 Submitted via Website
Overall Experience

Gracewell Kentford have been excellent and welcoming. The staff have been warm, friendly and generally very well informed about the resident. We have dropped in randomly every day and the level of staffing has always been good. The staff have had time to talk to different members of the family, some of whom have travelled some distance. It is easy to get refreshments to share with the resident which makes visits seem more natural. The care home has had a very good reputation locally for many years and that reputation is well deserved. It is traumatic putting a family member in a care home but that process has been made as smooth as possible.

Reply from Marketing, Marketing at Kentford Manor
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Gracewell of Kentford Team.

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Review from Amanda H (Daughter of Resident) published on 12 September 2018 Submitted via Website
Overall Experience

My mother has been at Gracewell for three months now and she has settled well. The care and attention she receives is very professional and caring. The staff tend to her needs and requests without question. I am very happy that she is now safely cared for in a high quality residence.

Reply from Marketing, Marketing at Kentford Manor
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Gracewell of Kentford Team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
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Value for Money
Review from M A (Son of Resident) published on 24 April 2018 Submitted via Postal Card
Overall Experience

Excellent overall. All staff very considerate, helpful and understanding. That is all staff, including receptionists, admin staff, cleaners, maintenance personnel, laundry and restaurant staff. The food provided is varied, to order on occasions and a very good standard by catering. The care staff are considerate, very patient, professional and most helpful in my experience. The management team also have a professional and excellent attention to care and any problems that arise.

Reply from Marketing, Marketing at Kentford Manor
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.

The Gracewell of Kentford Team

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Review from Carol L (Niece of Resident) published on 10 April 2018 Submitted via Website
Overall Experience

My aunt has been here for several years and is now on the Nursing Wing. She receives excellent care from patient, understanding and sympathetic staff, who strive to make her life as comfortable and meaningful as they can. This is against a backdrop of stubborn and sometimes difficult behaviour because of my aunt's longstanding and deep anxiety issues. Their cheerful, affectionate and determined efforts now see her socialising much more, she is much happier in herself and feels secure and cared for. Thank you!

Reply from Marketing, Marketing at Kentford Manor
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Gracewell of Kentford Team

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Review from Donna C (Daughter of Resident) published on 29 March 2018 Submitted via Website
Overall Experience

My father has been at Gracewell of Kentford since January 2018. When I visited the home for the first time, I was impressed with the fact that all members of staff were warm, friendly, and helpful. My father has told me on many occasions that he is very happy and this reflects the care and comfort that he enjoys. He was, prior to coming into Gracewell, very vulnerable at home, and my brothers and I were all very concerned for his wellbeing. We have all now been able to relax in the knowledge that he is safe, well cared for and happy.

Reply from Marketing, Marketing at Kentford Manor
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Gracewell of Kentford Team

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Review from Rob P (Son of Resident) published on 29 March 2018 Submitted via Website
Overall Experience

Very high standards of care. Excellent communication with us when there were problems. All the staff are pleasant and seem to be genuinely caring.

Reply from Marketing, Marketing at Kentford Manor
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Gracewell of Kentford Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
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Review from Colin S (Son of Resident) published on 29 March 2018 Submitted via Website
Overall Experience

My mother is very happy and settled in Gracewell. She really feels at home and the staff have been excellent in looking after her. At the age of 96, she still enjoys her food and really looks forward to the excellent meals being served at Gracewell. Mum joins in with activities which we never thought she would and looks forward to music and bingo each week. We couldn't wish for mum to be looked after any better than the care she receives. It gives us all great peace of mind to know she is safe and happy.

Reply from Marketing, Marketing at Kentford Manor
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Gracewell of Kentford Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
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Review from Mandy T (Daughter of Resident) published on 20 March 2018 Submitted via Website
Overall Experience

Staff are extremely patient, kind and caring. My mum is well looked after and happy. Errol the dog is an excellent addition!

Reply from Marketing, Marketing at Kentford Manor
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Gracewell of Kentford Team

Facilities
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Treated with Dignity
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Review from Mat J (Grandson of Resident) published on 12 January 2018 Submitted via Postal Card
Overall Experience

Nice care home.

Reply from Marketing, Digital Marketing Executive at Kentford Manor
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Gracewell of Kentford Team.

Facilities
Care / Support
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Treated with Dignity
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Staff
Activities
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Review from Jan W (Friend of Resident) published on 4 August 2017 Submitted via Postal Card
Overall Experience
I visit usually once a month and always find the home is very clean and smells really clean too!

The staff are all very welcoming and ready to help when needed.

Reply from Lewis Sluman, Digital Marketing Executive at Kentford Manor
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Gracewell of Kentford Team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from J L (Daughter of Resident) published on 24 July 2017 Submitted via Postal Card
Overall Experience
The home and staff have responded well to my mother's changing needs.
Great care is being taken now she is non-active.

Encouraging eating and drinking with residents with dementia.

Reply from Uk Marketing, Marketing Assistant at Kentford Manor
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Gracewell of Kentford Team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from J E (Wife of Resident) published on 20 July 2017 Submitted via Postal Card
Overall Experience

The staff are so welcoming and friendly from the moment you walk in the door. The care is excellent and any settling in hiccups are resolved immediately.

Reply from Uk Marketing, Marketing Assistant at Kentford Manor
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Gracewell of Kentford Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Cecilia S (Sister of Resident) published on 22 May 2017 Submitted via Postal Card
Overall Experience

While visiting my sister, we have always found her to be well looked after by caring staff in clean surroundings.

Reply from UK Marketing, Marketing Assistant at Kentford Manor
Thank you for taking the time to share your experience of Gracewell of Kentford.

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Gracewell of Kentford Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Rodney H (Son of Resident) published on 12 April 2017 Submitted via Postal Card
Overall Experience

Mum has been at Gracewell of Kentford for several years now and has always received first class treatment. Everyone there is fantastic!! From management to cleaners. You are struck by the culture of care, bustle, enthusiasm and fun as soon as you open the door. The place is like a first class hotel! My only complaint is I have nothing to complain about...I don't know how you do it!!

Reply from UK Marketing, Marketing Assistant at Kentford Manor
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Gracewell of Kentford Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Granddaughter of Resident) published on 24 March 2017 Submitted via Postal Card
Overall Experience
We are more than happy with the care out grandmother receives at Kentford. She is often disgruntled with the staff turnover and use of agency staff that she is unfamiliar with. We appreciate that this can't be helped but also sympathise with our grandmother as she has to cope with what she describes as "inconsistency".

Overall, we're content that she is in the best possible place given her age and circumstances.

Reply from UK Marketing, Marketing Assistant at Kentford Manor
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Gracewell of Kentford Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 January 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (45) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Kentford Manor.

Awards / Recognitions (120)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Kentford Manor.

Meet the Team (1)

Hannah Nurse
Hannah NurseJob Title:Home Manager

I started working at Care UK in 2014 through an agency for Glastonbury Court. I’m proud to have worked my way up, having started in the domestic team, then moved into care and a managerial position as a residential lead at Davers Court, followed by Home Manager roles at Mildenhall Lodge and now Kentford Manor.

I see managing a care home as a privilege. I am very passionate about my role and doing the best for the home, residents, relatives and colleagues. I believe that being open and honest, relatable, reliable and approachable to all groups is very important to achieve the best outcomes for all.

I love working at Kentford Manor because of the challenge of my new role, and I’m excited to build new relationships with the team and, most of all, the lovely residents and families here.

To be successful in this role, you need to have patience, empathy, and an understanding of different residents, staff, and family members. You should be polite, always be there to listen and try to understand every situation through different eyes.

The best part of my job is seeing the residents happy, having fun and being able to live their lives the best they can.

A big passion of mine is football, and I love to spend time with my daughter. We love to watch her dad play football all weekend.

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