Gracewell of Kentford is located in Kennett, a pleasant area of Newmarket, on the borders of Suffolk and Cambridgeshire, less than 70 miles from London.
They provide residential, nursing and dementia care and the home is divided into four smaller communities to ensure a homely environment and best care support. All rooms are en-suite and they have three apartments for couples.
The home manager leads a dedicated team of carers and support staff, who all help to provide a kind and welcoming environment for residents. Gracewell of Kentford welcomes families and friends to the home and takes an active part in the local community.
The home is part of the Gracewell Healthcare group, winner of the Health Investor Awards for Residential Care Provider 2014.
Group: Gracewell Healthcare Ltd
Person in charge: Peter Walton (Manager)
Local Authority / Social Services: Suffolk County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 88 Service Users
Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 88
Rooms with ensuite WC: 85
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room
Latest Care Quality Commission* Report on Gracewell of Kentford: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for Gracewell of Kentford is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 41 Reviews over all time. This Average Rating is also the rating value for Gracewell of Kentford in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 19 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.665 for Gracewell of Kentford is calculated as follows: ( (338 Excellents x 5) + (140 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 490 Ratings = 4.665
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Gracewell of Kentford is based on 19 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 17.6 positive Reviews (88 registered maximum number of service users ÷ 5). 19 Reviews ÷ 17.6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Gracewell of Kentford has a Review Score of 9.7 (9.665) from 41 Reviews
Review submitted from a Postal Card by M A (Son of Resident) on Wednesday 18 April 2018. Relates to March 2018.
Excellent overall. All staff very considerate, helpful and understanding. That is all staff, including receptionists, admin staff, cleaners, maintenance personnel, laundry and restaurant staff. The food provided is varied, to order on occasions and a very good standard by catering. The care staff are considerate, very patient, professional and most helpful in my experience. The management team also have a professional and excellent attention to care and any problems that arise.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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Marketing, Marketing at Gracewell of Kentford responded to this review on 24 Apr 2018:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Gracewell of Kentford Team
Review submitted from a Website Submission by Carol L (Niece of Resident) on Friday 6 April 2018. Relates to April 2018.
My aunt has been here for several years and is now on the Nursing Wing. She receives excellent care from patient, understanding and sympathetic staff, who strive to make her life as comfortable and meaningful as they can. This is against a backdrop of stubborn and sometimes difficult behaviour because of my aunt's longstanding and deep anxiety issues. Their cheerful, affectionate and determined efforts now see her socialising much more, she is much happier in herself and feels secure and cared for. Thank you!
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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Marketing, Marketing at Gracewell of Kentford responded to this review on 10 Apr 2018:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Website Submission by Donna C (Daughter of Resident) on Tuesday 27 March 2018. Relates to March 2018.
My father has been at Gracewell of Kentford since January 2018. When I visited the home for the first time, I was impressed with the fact that all members of staff were warm, friendly, and helpful. My father has told me on many occasions that he is very happy and this reflects the care and comfort that he enjoys. He was, prior to coming into Gracewell, very vulnerable at home, and my brothers and I were all very concerned for his wellbeing. We have all now been able to relax in the knowledge that he is safe, well cared for and happy.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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Marketing, Marketing at Gracewell of Kentford responded to this review on 29 Mar 2018:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Website Submission by Rob M (Son of Resident) on Tuesday 27 March 2018. Relates to March 2018.
We are very happy with this care home. My father has been a resident for 17 months and the quality of his care is consistently very good. The accommodation is managed well with good quality furniture and fittings; the housekeeping team keep the rooms and corridors very clean. The carers are welcoming, friendly and provide an excellent level of personal care, which meets my father's needs. As these have changed during his residency, bespoke furniture and special equipment have been organised for him. The food provided by the catering staff is also very good and is matched well to my father's dietary requirements. The entertainment team plan and run a weekly timetable of social events that cater well for residents' musical, physical and cultural interests. We have no concerns or complaints.
The cost of care is our one major criticism; it is too high.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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Marketing, Marketing at Gracewell of Kentford responded to this review on 29 Mar 2018:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Website Submission by Sally (Daughter of Resident) on Monday 26 March 2018. Relates to March 2018.
My mother never ceases to praise the staff and the care they provide for her. She is looked after extremely well and all her needs are catered for with dignity and respect, without exception. She loves the activities and opportunities given for making friends, which makes all the difference to the quality of her stay. Boredom is not a factor. The food is of a high standard and very plentiful. Both she and I feel lucky to have found somewhere so relaxed and homely, and yet to also have full confidence in the efficiency and management of her medical and social care. It really is a complete package. In her own words, the only possible complaint she could have is that she is sometimes just too busy to get round to reading her daily newspaper!
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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Marketing, Marketing at Gracewell of Kentford responded to this review on 29 Mar 2018:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Website Submission by Rob P (Son of Resident) on Monday 26 March 2018. Relates to March 2018.
Very high standards of care. Excellent communication with us when there were problems. All the staff are pleasant and seem to be genuinely caring.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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Marketing, Marketing at Gracewell of Kentford responded to this review on 29 Mar 2018:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Website Submission by Colin S (Son of Resident) on Monday 26 March 2018. Relates to March 2018.
My mother is very happy and settled in Gracewell. She really feels at home and the staff have been excellent in looking after her. At the age of 96, she still enjoys her food and really looks forward to the excellent meals being served at Gracewell. Mum joins in with activities which we never thought she would and looks forward to music and bingo each week. We couldn't wish for mum to be looked after any better than the care she receives. It gives us all great peace of mind to know she is safe and happy.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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Marketing, Marketing at Gracewell of Kentford responded to this review on 29 Mar 2018:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Website Submission by Marian B (Daughter of Resident) on Monday 26 March 2018. Relates to March 2018.
If there had been a rating of ‘very good’ I would have used that.
The initial impression of a pleasant, welcoming and calm environment hasn’t worn off after the many hundreds of times I have walked through the door. The staff are kind and caring with great tolerance and patience.
The recent changes in staff have been a bit unsettling but the new staff are showing the qualities we would hope for.
How likely would you be to recommend Gracewell of Kentford? Likely
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Marketing, Marketing at Gracewell of Kentford responded to this review on 29 Mar 2018:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Website Submission by Tony L (Son of Resident) on Wednesday 21 March 2018. Relates to March 2018.
The staff at Gracewell Kentford are very caring, there are always plenty of activities going on to keep everybody occupied and stimulated.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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Marketing, Marketing at Gracewell of Kentford responded to this review on 22 Mar 2018:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Website Submission by V L (Daughter of Resident) on Tuesday 20 March 2018. Relates to March 2018.
A well-run care home in a lovely location with good facilities. The food is always excellent & the staff are caring & knowledgeable.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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Marketing, Marketing at Gracewell of Kentford responded to this review on 22 Mar 2018:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Website Submission by Helen KP (Niece of Resident) on Sunday 18 March 2018. Relates to March 2018.
The environment is amazing, the welcome on arrival is warm and friendly, everyone acknowledges you with eye contact, excellent care with wonderful nurses and carers, good food variety, specialist diets catered for. Weekly in-house entertainments, outings, and hands-on creativity. They seem to think of everything!
So highly recommended ..........
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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Marketing, Marketing at Gracewell of Kentford responded to this review on 20 Mar 2018:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Website Submission by David M (Son of Resident) on Saturday 17 March 2018. Relates to March 2018.
Although this is the first Care Home my Mother has been resident in & consequently there is no previous experience to draw from, I would say that the care & facilities my mother enjoys at Gracewell are probably 'as good as you can get'.
My mother has been Resident for approximately six months now & during that time I have seen a marked improvement in her health & general well being, during that time my Wife & I have found the majority of the staff attentive, friendly & efficient, it would be hard to level any criticism of any kind upon Gracewell from our experience with the Care Home to date.
Assuming that the existing quality of care is carried forward, we see no need to be concerned about my Mother's future quality of life.
A satisfied Relative
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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Marketing, Marketing at Gracewell of Kentford responded to this review on 20 Mar 2018:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Website Submission by Karen C (Daughter of Resident) on Saturday 17 March 2018. Relates to March 2018.
My Mother has been living at Gracewell now since February 2017. We as a family can see she is happy because she has company and is involved in activities and trips out also the entertainment provided by the staff and outside visitors is appropriate.
Mum is cared for very well on a day to day basis. We see the empathy of the staff and the gentle way they care for her. Nothing is ever too much trouble for them.
We as a family know she is happy and safe in a very well kept and clean environment by staff that are well trained clearly happy in their work and able to care for her and her needs.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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Marketing, Marketing at Gracewell of Kentford responded to this review on 20 Mar 2018:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Website Submission by Mandy T (Daughter of Resident) on Friday 16 March 2018. Relates to March 2018.
Staff are extremely patient, kind and caring. My mum is well looked after and happy. Errol the dog is an excellent addition!
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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Marketing, Marketing at Gracewell of Kentford responded to this review on 20 Mar 2018:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Website Submission by Fiona M (Daughter of Resident) on Friday 16 March 2018. Relates to March 2018.
My dad has been a resident of Kentford since the end of January; he suffers from advanced dementia but is otherwise healthy. In the time he has been there, he has been shown nothing but kindness by all the staff. He will always be confused about why he is there, but the staff are skilled at reassuring him and helping him feel safe. He comments frequently on the high standards of cleanliness and the comfortable atmosphere. He enjoys the activities and the food. The staff are also very kind to visitors.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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Marketing, Marketing at Gracewell of Kentford responded to this review on 20 Mar 2018:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Postal Card by Mat J (Grandson of Resident) on Monday 8 January 2018. Relates to December 2017.
Nice care home.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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Marketing, Digital Marketing Executive at Gracewell of Kentford responded to this review on 12 Jan 2018:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team.
Review submitted from a Postal Card by Jan W (Friend of Resident) on Tuesday 25 July 2017. Relates to July 2017.
I visit usually once a month and always find the home is very clean and smells really clean too!
The staff are all very welcoming and ready to help when needed.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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Lewis Sluman, Digital Marketing Executive at Gracewell of Kentford responded to this review on 04 Aug 2017:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team.
Review submitted from a Postal Card by J L (Daughter of Resident) on Friday 21 July 2017. Relates to July 2017.
The home and staff have responded well to my mother's changing needs.
Great care is being taken now she is non-active.
Encouraging eating and drinking with residents with dementia.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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Uk Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 21 Jul 2017:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team.
Review submitted from a Postal Card by J E (Wife of Resident) on Wednesday 19 July 2017. Relates to July 2017.
The staff are so welcoming and friendly from the moment you walk in the door. The care is excellent and any settling in hiccups are resolved immediately.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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Uk Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 20 Jul 2017:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Postal Card by Cecilia S (Sister of Resident) on Thursday 18 May 2017. Relates to May 2017.
While visiting my sister, we have always found her to be well looked after by caring staff in clean surroundings.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 19 May 2017:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Postal Card by Rodney H (Son of Resident) on Sunday 19 March 2017. Relates to February 2017.
Mum has been at Gracewell of Kentford for several years now and has always received first class treatment. Everyone there is fantastic!! From management to cleaners. You are struck by the culture of care, bustle, enthusiasm and fun as soon as you open the door. The place is like a first class hotel! My only complaint is I have nothing to complain about...I don't know how you do it!!
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 12 Apr 2017:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Postal Card by J H (Granddaughter of Resident) on Thursday 16 March 2017. Relates to February 2017.
We are more than happy with the care out grandmother receives at Kentford. She is often disgruntled with the staff turnover and use of agency staff that she is unfamiliar with. We appreciate that this can't be helped but also sympathise with our grandmother as she has to cope with what she describes as "inconsistency".
Overall, we're content that she is in the best possible place given her age and circumstances.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 21 Mar 2017:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Postal Card by D C (Daughter of Resident) on Wednesday 15 March 2017. Relates to February 2017.
Mum is being looked after excellently. She is bedridden, can not sit up on her own, and cannot do anything for herself. she has a catheter and is incontinent. The staff are so good with her; they feed her, wash her and make her laugh. I would recommend Gracewell of Kentford to anyone retired or a patient. Management are friendly and always have a smile for us.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 15 Mar 2017:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Postal Card by G D (Son of Resident) on Wednesday 15 March 2017. Relates to February 2017.
It is a great relief for the family to know mum is somewhere where she is safe, well cared for and where she enjoys her days here from too many worries.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 15 Mar 2017:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Postal Card by Nicholas P (Son of Resident) on Wednesday 15 March 2017. Relates to February 2017.
My mother has been resident in Gracewell of Kentford since June 2015 following the death of my father in February 2014 and the onset of vascular dementia and Alzheimer's. Gracewell of Kentford has an excellent level of care and well-being towards the residents in very clean and well-maintained surroundings. Mother feels secure (not contained) and the staff are wonderful in their care and attitude.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 15 Mar 2017:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Postal Card by S G (Wife of Resident) on Tuesday 14 March 2017. Relates to January 2017.
Gracewell of Kentford looks after my husband kindly, patiently and cheerfully at all times.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 14 Mar 2017:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Postal Card by Warwick H (Son-in-law of Resident) on Monday 13 March 2017. Relates to February 2017.
Gracewell has provided a haven of security and accommodation. My Mother-in-law has dementia and the onset was in January 2016.
The care home is very modern and very well furnished. I visit regularly and the staff are both capable and welcoming. The food is good and my Mother-in-law is well looked after. Given her condition, Gracewell is an ideal home for her.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 13 Mar 2017:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Postal Card by Barbara B (Niece of Resident) on Monday 13 March 2017. Relates to February 2017.
My first experience of Gracewell of Kentford was a visit to view the suitability of the home for my aunt aged 94 years. It is a wonderfully kept home which can provide all of her needs. Aunt moved into Gracewell of Kentford in October 2016. Since then I have found that ALL members of staff have been magnificent with such kindness and care to Aunt. I couldn't ask for more from ALL of your staff. MANY THANKS.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 13 Mar 2017:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Postal Card by Joyce H (Wife of Resident) on Friday 10 March 2017. Relates to January 2017.
Exceptionally warm, comfortable and friendly care home with a happy atmosphere and friendly helpful staff. Food menus were not quite to the standard as advertised on menu boards.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 13 Mar 2017:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Postal Card by Melanie L (Daughter of Resident) on Friday 10 March 2017. Relates to January 2017.
Excellent - wonderful staff and management.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 13 Mar 2017:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Postal Card by Simon G (Son of Resident) on Friday 10 March 2017. Relates to February 2017.
Dad is happy - he is well looked after, being safe, warm and well-fed. He wants for nothing and we are welcome to visit to suit us. Everyone among the staff use his name and understand his needs.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 13 Mar 2017:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Postal Card by R P (Son of Resident) on Thursday 9 March 2017. Relates to February 2017.
Great staff and lots going on. Top quality care.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 13 Mar 2017:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Postal Card by Anthony H (Resident) on Wednesday 8 March 2017. Relates to February 2017.
Good service provider - standards must be retained.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 13 Mar 2017:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Website Submission by Tim B (Son of Resident) on Tuesday 10 January 2017. Relates to December 2016.
A modern home in a village environment. Purpose built building with easy access to all parts. Adequately manned with trained, caring staff who maintain good rapport with the residents and show interest in their well-being and personal needs. Clean both in appearance and smell with well lit and tidy rooms and common areas. Food is well prepared with ample portions and menu choice and a good variety. To a layman's eyes the nursing care standards give good cover and reaction to individual needs. Management is hands on and approachable and there is clear communication between them and the residents' relatives.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 13 Jan 2017:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Website Submission by Richard C (Son of Resident) on Wednesday 16 November 2016. Relates to November 2016.
My mother moved into Gracewells about 6 weeks ago from a hospital after having suffered a stroke. We are extremely happy with the level of nursing care provided and the attentive and caring nature of the staff. In particular, the quality and regularity of the entertainment provided are excellent and very stimulating for my mother.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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Heather, Marketing Assistant at Gracewell of Kentford responded to this review on 25 Nov 2016:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Website Submission by Garry S (Volunteer) on Monday 31 October 2016. Relates to September 2016.
As a visiting project I am always astounded by the one to one care and the high quality of the facilities on offer. Having an activities coordinator that puts on lots of varied and themed events is a must to keep the minds active and is achieved here with great sucess.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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Heather, Marketing Assistant at Gracewell of Kentford responded to this review on 03 Nov 2016:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Website Submission by Philip F (Resident) on Friday 28 October 2016. Relates to August 2016.
I have been Visiting Gracewell (formerly under a different name) since its opening. I can honestly say this is the finest home in the Newmarket and surrounding area and we are very lucky to have it.
The facilities are second to none as is the care. If there were a league table for Care homes Gracewell would most definitely be top of the Premier League.
Five-star service all round.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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Heather, Marketing Assistant at Gracewell of Kentford responded to this review on 03 Nov 2016:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Website Submission by Graham F (Son of Resident) on Thursday 27 October 2016. Relates to October 2016.
The home is run for the residents and there is generally a relaxed and jolly atmosphere. They have their own Bistro style restaurant where they can have an aperitif if they wish and a glass of wine or something similar. The dining tables are beautifully laid for lunch and residence family can stay for lunch whenever they want. The staff are really kind with a sense of humour. The residents could not be better looked after. My mother is very happy there and is able to manage with the minimum of fuss and no stress.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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Heather, Marketing Assistant at Gracewell of Kentford responded to this review on 28 Oct 2016:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team.
Review submitted from a Website Submission by Steve H (Son of Resident) on Thursday 20 October 2016. Relates to October 2016.
The staff at Gracewell of Kentford are fantastic. This is the key that makes the home a great place for elderly relatives that need constant care. The staff turnover is very low and this consistency ensures a smooth running and caring environment.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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Heather, Marketing Assistant at Gracewell of Kentford responded to this review on 28 Oct 2016:
Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team
Review submitted from a Postal Card by Sue (Daughter of Resident) on Wednesday 27 April 2016. Relates to April 2016.
Generally this care home is excellent but lately I feel that there has been a decline. I visit my mother most Saturdays sometimes on other days. This last weekend 16th April, her windows wouldn't open due to being jammed by something she had hanging on there but when I went to reception there was no one around to tell/report also I've noticed on several visits that her table is unclean with dried on food and drink I suspect that it's wiped everyday but this isn't sufficient to get into cracks etc. Otherwise the family have been pleased with the level of care mum has received.
How likely would you be to recommend Gracewell of Kentford? Likely
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Review submitted from a Website Submission by Marysa N (Daughter of Resident) on Tuesday 4 August 2015. Relates to July 2015.
I was really pleased and impressed by the level of care given to my mother in the two years that she resided at the home. Suffering from dementia, she was always treated with love and respect by the immensely caring staff. The home was always welcoming and friendly when I visited and the staff were never too busy to stop and chat about what Mum had been doing and how she was getting on. Kentford Manor is a very attractive building and the common parts are beautifully decorated and the rooms practical, clean and comfortable. It never felt clinical and I appreciated being able to come and go whenever I chose. The food always looked appetising, especially the home baking!
I cannot thank the staff enough for giving Mum a truly happy, contented and above all dignified final two years. The immense sadness her family feel now that she has died is much reduced by the knowledge that she died peacefully in Kentford Manor surrounded by people who genuinely cared for her. Thank You.
How likely would you be to recommend Gracewell of Kentford? Extremely Likely
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February 2018
April 2017
February 2016
Job Title: Home Manager
Description:
Peter is a Registered Nurse (qualified 35 years) who has many years’ experience in the Military (RAF and Army), NHS, Voluntary and Private Healthcare sectors. Peter has a Registered Managers Award and has been a Care Home Manager for the last 28 years. Peter has a qualification in Dementia Care (Dementia Care Matters) and is a qualified Dementia Care Mapper (Bradford University).
Peter has a broad wealth of experience ranging from Accident and Emergency, Renal Transplant, Acquired Brain Injury, Dementia care and Care of the Elderly.
Job Title: Deputy Manager
Description:
I have been in the caring profession for the past 38 years and I believe everyone should have the best care possible, and we should treat everyone as if they are part of your family.
I have worked throughout the primary and secondary care sectors, and the knowledge gained will help me to ensure that the best care possible is achieved, from every level of the health sector.
We are privileged to be allowed to work in the residents home, and spend time with them in their twilight years.
Job Title: Activities Co-ordinator
Description:
I have been with Gracewell of Kentford since October 2016. My career in senior living started due to my passion to assist and work with the elderly, beginning as a carer in the community. I have now been an Activity Co-ordinator for 5 years and I can truly say that I enjoy each and every day that I spend with my residents. Each one is an individual with amazing stories and experiences. I thrive to provide person centred activities ranging from musical afternoons to outing to town. When a new resident moves into our home, I quickly get to know them so that I can tailor activities to their likes and help them to settle in and live well in their new home.
Job Title: Home Admissions Advisor
Description:
I joined Gracewell Healthcare in February 2015, having reached a stage in my career where I truly wanted to make a difference every day to people’s lives, and have a positive impact on society. It is an absolute privilege to help seniors and their families during what can be a very difficult time. My role is to assist families with finding the right care solution for their loved one’s next chapter. Each individual and their families are treated with support, dignity, respect, empathy and understanding. I can now honestly say that I make a difference each and every day, sometimes it a small difference, but each small thing adds to the big difference!
Job Title: Head Chef
Description:
I initially started with a four year Apprenticeship chef Newmarket General Hospital, and I spent two years, mainly in the dietary kitchen at Guys Hospital London. I then went on to be a chef at Addenbrooke’s Hospital, a return to proper cooking and that is where I met my wife. I then went back to Newmarket as Assistant Head Chef and then Head Chef after six months.
I then went on to lots of other locations and jobs throughout my career, always with a love for cooking. I’ve been working in cooking in the care sector for the last five years.
There are currently no Care Home Idol entrants who have performed at Gracewell of Kentford