Gracewell of Kentford, Newmarket, Suffolk
Gracewell of Kentford, Newmarket, Suffolk
Gracewell of Kentford, Newmarket, Suffolk

Gracewell of Kentford is located in Kennett, a pleasant area of Newmarket, on the borders of Suffolk and Cambridgeshire, less than 70 miles from London.

They provide residential, nursing and dementia care and the home is divided into four smaller communities to ensure a homely environment and best care support. All rooms are en-suite and they have three apartments for couples.

The home manager leads a dedicated team of carers and support staff, who all help to provide a kind and welcoming environment for residents. Gracewell of Kentford welcomes families and friends to the home and takes an active part in the local community.

The home is part of the Gracewell Healthcare group, winner of the Health Investor Awards for Residential Care Provider 2014.

Group: Gracewell Healthcare Ltd

Person in charge: Peter Walton (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 88 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 88

Rooms with ensuite WC: 88

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Gracewell of Kentford: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Gracewell of Kentford has a Review Score of 9.6 (9.618)

The Review Score of 9.6 (maximum of 10) for Gracewell of Kentford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Gracewell of Kentford in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 21 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.618 for Gracewell of Kentford is calculated as follows: ( (226 Excellents x 5) + (108 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 346 Ratings = 4.618

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Gracewell of Kentford is based on 21 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17.6 positive Reviews (88 registered maximum number of service users ÷ 5). 21 Reviews ÷ 17.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    22
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gracewell of Kentford?

  • Extremely LIKELY
    27
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Gracewell of Kentford

  • Son of Resident/Service User
    11
  • Daughter of Resident/Service User
    7
  • Wife of Resident/Service User
    3
  • Resident / Service User
    2
  • Friend of Resident/Service User
    1
  • more

I visit usually once a month and always find the home is very clean and smells really clean too!
The staff are all very welcoming and ready to help when needed.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lewis Sluman, Digital Marketing Executive at Gracewell of Kentford responded to this review on 04 Aug 2017:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team.

The home and staff have responded well to my mother's changing needs.
Great care is being taken now she is non-active.
Encouraging eating and drinking with residents with dementia.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Uk Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 21 Jul 2017:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team.

The staff are so welcoming and friendly from the moment you walk in the door. The care is excellent and any settling in hiccups are resolved immediately.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Uk Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 20 Jul 2017:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

While visiting my sister, we have always found her to be well looked after by caring staff in clean surroundings.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 19 May 2017:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Gracewell of Kentford Team

Mother moved in at the beginning of February and she has settled in very quickly.
This is due to the great patience and understanding of the day to day staff and the care they give.
Nothing is too much trouble.
The activities are varied and it is like living in a five-star hotel as all our loved ones should.
Mother's dementia will get worse but our family can be confident her care is the best available.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 31 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

Mum has been at Gracewell of Kentford for several years now and has always received first class treatment. Everyone there is fantastic!! From management to cleaners. You are struck by the culture of care, bustle, enthusiasm and fun as soon as you open the door. The place is like a first class hotel! My only complaint is I have nothing to complain about...I don't know how you do it!!

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 12 Apr 2017:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

We are more than happy with the care out grandmother receives at Kentford. She is often disgruntled with the staff turnover and use of agency staff that she is unfamiliar with. We appreciate that this can't be helped but also sympathise with our grandmother as she has to cope with what she describes as "inconsistency".
Overall, we're content that she is in the best possible place given her age and circumstances.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 21 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

Mum is being looked after excellently. She is bedridden, can not sit up on her own, and cannot do anything for herself. she has a catheter and is incontinent. The staff are so good with her; they feed her, wash her and make her laugh. I would recommend Gracewell of Kentford to anyone retired or a patient. Management are friendly and always have a smile for us.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 15 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

It is a great relief for the family to know mum is somewhere where she is safe, well cared for and where she enjoys her days here from too many worries.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 15 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

My mother has been resident in Gracewell of Kentford since June 2015 following the death of my father in February 2014 and the onset of vascular dementia and Alzheimer's. Gracewell of Kentford has an excellent level of care and well-being towards the residents in very clean and well-maintained surroundings. Mother feels secure (not contained) and the staff are wonderful in their care and attitude.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 15 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

Fantastic standard of care. Clean, good food, lovely staff and nothing is every too much trouble. My father is well looked after and very content.
The standard of rooms, fittings etc is outstanding. They should be proud of what they offer.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 14 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

Gracewell of Kentford looks after my husband kindly, patiently and cheerfully at all times.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 14 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

Gracewell has provided a haven of security and accommodation. My Mother-in-law has dementia and the onset was in January 2016.
The care home is very modern and very well furnished. I visit regularly and the staff are both capable and welcoming. The food is good and my Mother-in-law is well looked after. Given her condition, Gracewell is an ideal home for her.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 13 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

My first experience of Gracewell of Kentford was a visit to view the suitability of the home for my aunt aged 94 years. It is a wonderfully kept home which can provide all of her needs. Aunt moved into Gracewell of Kentford in October 2016. Since then I have found that ALL members of staff have been magnificent with such kindness and care to Aunt. I couldn't ask for more from ALL of your staff. MANY THANKS.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 13 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

Exceptionally warm, comfortable and friendly care home with a happy atmosphere and friendly helpful staff. Food menus were not quite to the standard as advertised on menu boards.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 13 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

Gracewell of Kentford is a lovely place for my father to be given that we can't look after him ourselves. He feels safe and well cared for. He is content. The staff are all so obliging and pleasant. Nothing is too much trouble.
My only negative comment would be in relation to communication. From initially getting to know how things work to day to day communication on doctors visits etc.

How likely would you be to recommend Gracewell of Kentford? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 14 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

Excellent - wonderful staff and management.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 13 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

Dad is happy - he is well looked after, being safe, warm and well-fed. He wants for nothing and we are welcome to visit to suit us. Everyone among the staff use his name and understand his needs.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 13 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

Great staff and lots going on. Top quality care.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 13 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

Good service provider - standards must be retained.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 13 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

A modern home in a village environment. Purpose built building with easy access to all parts. Adequately manned with trained, caring staff who maintain good rapport with the residents and show interest in their well-being and personal needs. Clean both in appearance and smell with well lit and tidy rooms and common areas. Food is well prepared with ample portions and menu choice and a good variety. To a layman's eyes the nursing care standards give good cover and reaction to individual needs. Management is hands on and approachable and there is clear communication between them and the residents' relatives.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Kentford responded to this review on 13 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

My father has been resident at Kentford for just over one month. Before that, he had some periods of respite care when we took family holidays, and to help him become familiar with a residential provision. We believe, and he confirms, that he is happy with the care he is receiving. The accommodation is very good and all the staff are pleasant, friendly and helpful. From our experience so far, we would recommend this care home without reservation.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Heather, Marketing Assistant at Gracewell of Kentford responded to this review on 25 Nov 2016:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

My mother moved into Gracewells about 6 weeks ago from a hospital after having suffered a stroke. We are extremely happy with the level of nursing care provided and the attentive and caring nature of the staff. In particular, the quality and regularity of the entertainment provided are excellent and very stimulating for my mother.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Heather, Marketing Assistant at Gracewell of Kentford responded to this review on 25 Nov 2016:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

As a visiting project I am always astounded by the one to one care and the high quality of the facilities on offer. Having an activities coordinator that puts on lots of varied and themed events is a must to keep the minds active and is achieved here with great sucess.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Heather, Marketing Assistant at Gracewell of Kentford responded to this review on 03 Nov 2016:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

I have been Visiting Gracewell (formerly under a different name) since its opening. I can honestly say this is the finest home in the Newmarket and surrounding area and we are very lucky to have it.
The facilities are second to none as is the care. If there were a league table for Care homes Gracewell would most definitely be top of the Premier League.
Five-star service all round.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Heather, Marketing Assistant at Gracewell of Kentford responded to this review on 03 Nov 2016:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

The home is run for the residents and there is generally a relaxed and jolly atmosphere. They have their own Bistro style restaurant where they can have an aperitif if they wish and a glass of wine or something similar. The dining tables are beautifully laid for lunch and residence family can stay for lunch whenever they want. The staff are really kind with a sense of humour. The residents could not be better looked after. My mother is very happy there and is able to manage with the minimum of fuss and no stress.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Heather, Marketing Assistant at Gracewell of Kentford responded to this review on 28 Oct 2016:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team.

The staff at Gracewell of Kentford are fantastic. This is the key that makes the home a great place for elderly relatives that need constant care. The staff turnover is very low and this consistency ensures a smooth running and caring environment.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Heather, Marketing Assistant at Gracewell of Kentford responded to this review on 28 Oct 2016:

Thank you for taking the time to share your experience of Gracewell of Kentford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Kentford Team

Generally this care home is excellent but lately I feel that there has been a decline. I visit my mother most Saturdays sometimes on other days. This last weekend 16th April, her windows wouldn't open due to being jammed by something she had hanging on there but when I went to reception there was no one around to tell/report also I've noticed on several visits that her table is unclean with dried on food and drink I suspect that it's wiped everyday but this isn't sufficient to get into cracks etc. Otherwise the family have been pleased with the level of care mum has received.

How likely would you be to recommend Gracewell of Kentford? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I was really pleased and impressed by the level of care given to my mother in the two years that she resided at the home. Suffering from dementia, she was always treated with love and respect by the immensely caring staff. The home was always welcoming and friendly when I visited and the staff were never too busy to stop and chat about what Mum had been doing and how she was getting on. Kentford Manor is a very attractive building and the common parts are beautifully decorated and the rooms practical, clean and comfortable. It never felt clinical and I appreciated being able to come and go whenever I chose. The food always looked appetising, especially the home baking!
I cannot thank the staff enough for giving Mum a truly happy, contented and above all dignified final two years. The immense sadness her family feel now that she has died is much reduced by the knowledge that she died peacefully in Kentford Manor surrounded by people who genuinely cared for her. Thank You.

How likely would you be to recommend Gracewell of Kentford? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Peter

Peter Walton

Job Title: Home Manager

Description:

Peter is a Registered Nurse (qualified 35 years) who has many years’ experience in the Military (RAF and Army), NHS, Voluntary and Private Healthcare sectors. Peter has a Registered Managers Award and has been a Care Home Manager for the last 28 years. Peter has a qualification in Dementia Care (Dementia Care Matters) and is a qualified Dementia Care Mapper (Bradford University).

Peter has a broad wealth of experience ranging from Accident and Emergency, Renal Transplant, Acquired Brain Injury, Dementia care and Care of the Elderly.

Joanne

Joanne Brown

Job Title: Deputy Manager

Description:

I have been in the caring profession for the past 38 years and I believe everyone should have the best care possible, and we should treat everyone as if they are part of your family.

I have worked throughout the primary and secondary care sectors, and the knowledge gained will help me to ensure that the best care possible is achieved, from every level of the health sector.

We are privileged to be allowed to work in the residents home, and spend time with them in their twilight years.

Amanda

Amanda Rose

Job Title: Activities Co-ordinator

Description:

I have been with Gracewell of Kentford since October 2016. My career in senior living started due to my passion to assist and work with the elderly, beginning as a carer in the community. I have now been an Activity Co-ordinator for 5 years and I can truly say that I enjoy each and every day that I spend with my residents. Each one is an individual with amazing stories and experiences. I thrive to provide person centred activities ranging from musical afternoons to outing to town. When a new resident moves into our home, I quickly get to know them so that I can tailor activities to their likes and help them to settle in and live well in their new home.

Christine

Christine Davies

Job Title: Home Admissions Advisor

Description:

I joined Gracewell Healthcare in February 2015, having reached a stage in my career where I truly wanted to make a difference every day to people’s lives, and have a positive impact on society. It is an absolute privilege to help seniors and their families during what can be a very difficult time. My role is to assist families with finding the right care solution for their loved one’s next chapter. Each individual and their families are treated with support, dignity, respect, empathy and understanding. I can now honestly say that I make a difference each and every day, sometimes it a small difference, but each small thing adds to the big difference!

Erika

Erika Tucaite-Liule

Job Title: Office Manager

Description:

I have worked at Gracewell of Kentford for nearly 4 years and this is the job I really want to be in. I look forward to work each day. My job is very diverse and working in a Nursing Home has completely changed my outlook on life and I have a much better understanding of the needs of the elderly in care.

I find my job challenging but 100% fulfilling. The way the staff care for dementia residents is inspiring and I cannot praise them enough. We are a team at all times and I am proud to work at Gracewell of Kentford.

Laurence

Laurence Marsters

Job Title: Head Chef

Description:

I initially started with a four year Apprenticeship chef Newmarket General Hospital, and I spent two years, mainly in the dietary kitchen at Guys Hospital London. I then went on to be a chef at Addenbrooke’s Hospital, a return to proper cooking and that is where I met my wife. I then went back to Newmarket as Assistant Head Chef and then Head Chef after six months.

I then went on to lots of other locations and jobs throughout my career, always with a love for cooking. I’ve been working in cooking in the care sector for the last five years.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Gracewell of Kentford