Kentford Manor

Jeddah Way, Kennett, Newmarket CB8 8JY
Review Us
9.7 110 Reviews
  • Kentford Manor, Newmarket
Kentford Manor, in Kennett, Newmarket provides the best of care in beautiful surroundings. The dedicated team offers residential, nursing and dementia care on a permanent or short-term basis.

Each en-suite bedroom is designed with residents' comfort in mind, there are even larger suites available for couples. Residents can enjoy the stylish lounges, welcoming café, cinema room and hair and beauty salon. Outside the beautiful, landscaped gardens are the ideal spot to spend time with loved ones during the warmer months.

Kentford Manor is divided into four smaller communities to ensure a homely environment where residents can receive the best care and support. The lifestyle team provides a varied activity programme including outings to local areas of interest.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1525
  • Self-Funded Residential Dementia Care: from £1625

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Kentford Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Katrina Rayment (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (85)

Kentford Manor Reviews (110)

9.7

Kentford Manor has a Review Score of 9.7 (9.726) out of 10, based on 22 reviews in the last 2 years.
Over all time Kentford Manor has 110 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Kentford Manor
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Total of 110, showing 1-20
Review from K P (Nephew of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well run care home. Always made welcome as a visitor. Take excellent care of auntie.
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Review from Mary C (Friend of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcoming, friendly and pleasant staff who are ready to assist where necessary when I visit my friend. She reports feeling well cared for (even though she sometimes has to point out some small things are not to her personal choice). She is provided with "non menu" food to suit her preferences. Overall
I feel that should I need full time care that Kentford Manor would be a good place to receive it.
Reply from Julia Forsyth, Reviews Team at Kentford Manor

Thank you for taking the time to share your positive experience whilst visiting your friend. We appreciate your kind words and we are glad to hear you feel Kentford Manor is a good place to receive full time care.

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Review from Peter B (Son of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Kentford Manor is a modern and airy home to many elderly folk including my Mum who was admitted at the start of this year.


Managers, support and nursing staff are really outstanding. Their care and interest is genuine and never superficial, even though Mum at 99yrs can be difficult.


As family,

we value the welcome extended us when visiting and the light hearted atmosphere reassured us that Kentford Manor folk enjoy their vital work.
Reply from Julia Forsyth, Reviews Team at Kentford Manor

Thank you for taking the time in sharing such a great review. Reviews like this are so helpful and uplifting for all the team at Kentford Manor.

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Review from Lynne W (Daughter of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father stayed at Kentford Manor from September 2023 until his passing in March 2025. Initially there for respite care, he had to stay longer after a fall. For 18 months, our father bravely faced heart failure and edema. The Kentford Manor team provided exceptional care, including catering, laundry,
cleaning, and medical support, alongside genuine companionship, ensuring he never felt lonely. As regular visitors, we appreciated the compassionate reception team and management, who facilitated open communication and efficient operations. The decision to move to a care home is significant, and Kentford Manor might be right for those finding self-care increasingly difficult. The wonderful team at Kentford Manor provided invaluable support to Peter and our family, especially in the last weeks of his life. We are forever grateful to these amazing people for their unwavering care and companionship during such a challenging time.
Reply from Julia Forsyth, Reviews Team at Kentford Manor

Thank you so much for leaving us this kind review, it really means a lot and we will share it with the team. We are all very passionate on the service we provide here at Kentford Manor.

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Review from Lisa W (Daughter of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad, came to Kentford Manor initially for respite care and like it so much he stayed as an independent resident which provided him with a good routine great nursing staff and excellent care. His washing and cooking was all done for him and he was very content and that gave us a piece of mind that
he was being well cared for with regular checks (thanks to a particular staff member) sadly a fall last month turned everything on its side. Dad spent time in hospital before coming back to Kentford Manor to receive end of life care.
Once again the staff, all of them blew us away with their compassion and kindness from the two staff members as you arrive to three other staff members in particular the list goes on for the fabulous care staff, then are deep felt thanks to the Nursing team for the amazing treatment you gave to our father. A particular member of staff holds a special place in our hearts!
Lifestyle coordination your team are angles
We will be forever grateful not only for the respect you gave to our dad but you showed to us
Reply from Julia Forsyth, Reviews Team at Kentford Manor

Thank you so much for your kind words. We always believe that we extend our caring abilities to our residents and families. It gives us a sense of accomplishment that you have felt the staff are kind and empathetic.

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Review from A P (Partner of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
During both the short & long 4 weeks, that my partner received End of Life Care at Kentford Manor, for me, one service provided stood out. Kentford is not like a hospice.It is a large purpose built home, in which the precious end of a person's life could easily be lost, amongst the other provision.
Upside of this, is the business can afford to employ a Customer Care manager,part of whose responsibility is supporting two way communication with family,loved ones, the service user and others. Had this person not been there to mediate, the loss of my partner would be even more difficult to face than it is. Professionally neutral, she remains extraordinarily empathic, intuitive,considerate, caring and kind. I hope she never loses her touch, as the service she provides is indispensable.I cannot thank the home enough for their gentle and inclusive welcome, ensuring that the quality of my last hours with the deceased, were as good, for both of us as possible, under the circumstances.
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Review from Rachael A (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn't be happier with our mum's care at Kentford Manor. The team is exceptional and they have looked after the whole family at what has been a difficult time. We're so very grateful for everything they do and highly recommend their services.
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Review from Denise P (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and Dad moved to Kentford Manor just before Christmas and we couldn't be happier with their experience. Everyone has done everything possible to help them settle in and feel at home -' even providing a new 55" TV because of my mum's poor eyesight. The whole team are so friendly and responsive and
they genuinely seem to want to help.
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Review from Mandy G (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I called Kentford Manor and asked them if they would be able to take my father directly from Spain. He lived in Spain and had suffered heart failure. I needed to get him back to the UK and the professional ongoing care he needed.
Kentford Manor was my saving grace. They agreed they would take him
with the information I had and would do assessments on arrival. I was exhausted and stressed and my father was in poor health due to the journey and long day.
On arrival at Kentford Manor, everyone was ready to help us. They took over the care immediately of my father and also took care of me. I was able to go home that evening knowing he was in safe hands and I could take a step back. The staff have been so kind, patient, attentive, and considerate. It's been a huge adjustment for him leaving his home and dealing with a chronic health condition.
I look back now almost a week ago and know that without the amazing staff and management at Kentford Manor things could have been so different.
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Review from M M (Daughter of Resident) published on 1 November 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
As a family we relocated are beloved mum To 'Kentford Manor'. She had been impeccably cared for by the hospice but unfortunately had to be moved.
On the wishes of our mum, who was at end of life care, she asked to go into a care home as she didn't want her daughters and husband to have to care for
her at home. We as a family carried out her wishes. On looking at reviews we decided on Kentford Manor thinking this would be the best for our mum. Please do not send a loved one to the Kentford Manor for end of life care. The 'care' that our mum received was despicable and disgusting to say the least. We witnessed things that no family should have to go through and have had no apology or feedback whatsoever which we had been advised that we would receive. We are obviously taking this much further but felt a review was needed so as no-one has to go through the heartache that we went through at an already incredibly difficult time.
Reply from Samantha Debenham, Reviews Team at Kentford Manor

I would like to apologise to read of your experience for your family and mum whilst in the care of Kentford Manor. This is not to the high standards we hold ourselves to at Care UK. I am sorry to read it was heartbreaking. I understand we have now responded to your concerns and learnings have been taken to ensure improvements are made. I would like to reassure you that feedback and listening to your concerns is important to us. Please know that our thoughts are with you during this difficult time. Best wishes.

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Review from Lorraine B (Daughter of Resident) published on 17 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very smoothly organising from leaving the hospital, getting assessed and transferring to your home. Nothing is a problem, lovely friendly very welcoming and intensive care for my mum, so impressed, keep up the great work, lovely team.
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Review from C R (Daughter of Resident) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum decided it was time to move to a care home and she liked Kentford Manor straight away. The staff are all really friendly and helpful and made a big effort to make Mum feel welcome. The food is good and facilities are excellent. My mum is very happy and says she feels safe and well cared for
here. I'd highly recommend it.
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Review from A M (Son of Resident) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here have been absolutely outstanding, amazing and really very nice too. My parents have moved into a beautiful double room, together, all at very short notice and in challenging circumstances. It has been seamless, the home is exactly that, they fit right in, are very well looked after and
the whole place has a warm friendly and efficient atmosphere. Mum and Dad are happy, already looking more healthy, less worn and very comfortable, at home. The medical staff are very thorough, the food amazing and the managers are very committed, caring, friendly people. I recommend anyone who wants their parents to have a fantastic place to relax to consider our experience at Kentford as a pointer in the right direction. I am so happy to have found this gem.
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Review from N R (Daughter-in-law of Resident) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were so lucky to find Kentford Manor- an absolute gem of a care home.
My in-laws were made to feel so welcome and put at ease by the wonderful staff immediately. Their suite is perfect, the staff amazing, and the home absolutely stunning - we can now relax knowing they are being very well looked
after, in their beautiful new home. Thank you.
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Review from Kirsty R (Daughter of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the day we phoned to enquire for respite the service has been fantastic and cannot fault in any way.
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Review from Adrian R (Son-in-law of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother-in-law was in need of respite care. From the first phone call to Kentford Manor everything was very well organised. There was nothing that was too much to ask for.
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Review from Julie P (Daughter of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed to find a care home for our dad for end-of-life care. Upon walking into Kentford Manor, we knew it was the one. We have not been disappointed. The respect, dignity and care for not only our dad, but his family has been second to none. The manager and her team are outstanding. A huge thank
you to the carers and nurses there, a nurse and a carer stood out in not only their professionalism, but caring attitude, but the whole team there are all great. A huge thank you from us for making this difficult time so much easier knowing he was safe and well cared for.
Reply from Aidah Carter, Reviews Team at Kentford Manor

Hi Julie, thank you very much for taking the time to leave us feedback about your experience. At Kentford Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.

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Review from Denise M (Daughter of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very impressed by the quality of care here. The carers here are very caring. They get to know the residents’ natures, and their likes and dislikes very quickly. You do feel that they love the residents and want them to be treated as they would want their own family treated. It has a warm, friendly
atmosphere and for both my mother and her family it is as if we belong to one big family here. The activities’ leaders are excellent and lead a wide variety of activities. There could perhaps be more of them for such a big home.
Reply from Samantha Debenham, Reviews Team at Kentford Manor

Thank you so much for taking the time to write your review – we’re so pleased to see your high scores and read your lovely comments, particularly about the care and team at Kentford Manor. For activities, we do have a wonderful activity team, but we feel lifestyle should be a whole home approach, so make sure that everyone can join in to help, and enjoy interacting with the residents, as part of their work day too. Of course, if there are any particular activities or trips out you feel your mother would enjoy, just let us know and we’ll be happy to help. Thank you again for your review – we really do appreciate it.

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Review from A E (Daughter of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Kentford Manor for almost a year. The home is lovely, modern, bright and spotlessly clean. All the staff are extremely friendly, helpful and caring. There are daily activities led by co-ordinators who provide a stimulating programme of activities, Mum particularly loves the weekly
musical entertainment. Relatives are always made to feel welcome, with coffee, tea and cakes always available in the bistro. If you are looking for a safe and happy home, then Kentford Manor is the place. Mum calls her carers ‘her friends’.
Reply from Denis Green, Reviews Team at Kentford Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We very much look forward to seeing you in the near future.
Many thanks.

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Review from Emma D (Daughter of Resident) published on 15 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very concerned to find the right care home for Mum and were recommended Kentford by the hospital after Mum was having issues with falling and her mobility. We are so pleased with Kentford. Mum seems happier than she has been in years. The team are hard-working and friendly, the home feels fresh
and well-maintained. The activities for the residents planned by the staff member responsible enhance Mum's life and she loves to take part. After a difficult decision, it’s turned out for the best and nice to see her content and well looked after.
Reply from Denis Green, Reviews Team at Kentford Manor

Hi Emma, thank you very much for taking the time to leave us feedback about your experience. At Kentford Manor we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you again for your feedback and we look forward to seeing you again soon. Kind regards.

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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Kentford Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.726 for Kentford Manor is calculated as follows: ( (213 Excellents x 5) + (24 Goods x 4) + (11 Very Poors x 1) ) ÷ 248 Ratings = 4.726
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kentford Manor is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (101)

Meet the Team (1)

Katrina

Katrina Rayment

Job Title: General Manager

I have 20 years of experience in the care industry, most recently working as a manager for a large domiciliary and complex care agency.


I joined Care UK for the opportunities it would open as one of the UK’s leading care providers.


As a manager, I think the most important part of my role is listening. It's also essential to be empathetic, able to prioritise and have a good sense of humour.


Any time I can spend talking to residents and my team is my favourite part of the day. Seeing residents and their families happy makes me feel fulfilled in my role.


When I’m not working, I enjoy singing and walking my Dalmatian.

Frequently Asked Questions about Kentford Manor

What types of Care is Kentford Manor registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Kentford Manor have?

There are 88 Single Rooms.

What are the Facilities & Services at Kentford Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kentford Manor to the centre of Newmarket?

4.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kentford Manor to verify any information. View our terms and conditions. Kentford Manor has an Enhanced Service - more info.