Richmond House Care Home, Rhyl, Denbighshire
Richmond House Care Home, Rhyl, Denbighshire
Richmond House Care Home, Rhyl, Denbighshire

Richmond House is a care home which specialises in dementia care, helping residents to live happily and comfortably in the purpose built home.

The home has modern features which ensure the most up to date services and care can be offered to people living at Richmond house.

Richmond House has a variety of homely areas for residents to spend time in including a library, a sports lounge and a quiet lounge. There is an outdoor area for residents to enjoy and a variety of activities are always on offer.

The home prides itself on the quality of food served to residents, with meals cooked using nutritional and fresh produce.

Owner: Richmond House (RHYL) Ltd

Person in charge: Rebecca Wallis (Registered Manager)

Local Authority / Social Services: Denbighshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Speech Impairment • Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 35

Rooms with ensuite WC: 35

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Television point in own room • Residents Internet Access

Visiting:

No appointments necessary please avoid meal times if possible in order for staff to focus on residents during meals. However, this is not a problem if the visitor has other commitments.

Parking:

The home's car park can be found to the rear entrance on Churton Road. Entrance way will be signposted.

Latest Care and Social Services Inspectorate Wales* Report on Richmond House Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Richmond House Care Home has a Review Score of 9.9 (9.924)

The Review Score of 9.9 (maximum of 10) for Richmond House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Richmond House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.924 for Richmond House Care Home is calculated as follows: ( (254 Excellents x 5) + (21 Goods x 4) ) ÷ 275 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Richmond House Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 9 Reviews ÷ 7 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    22
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Richmond House Care Home?

  • Extremely LIKELY
    23
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Richmond House Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    5
  • Wife of Resident/Service User
    4
  • Partner of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • more

My mum is extremely happy in this exceptionally caring, supportive & thoroughly uplifting Home.
The home is modern & particularly spacious with 4 separate & very comfortable Lounge areas & an extensive Dining Room. All areas including Mum’s own room are bright, cheerful, tastefully decorated, nicely furnished & spotlessly clean. The homemade food with a variety of healthy menus is delicious!
Management are excellent, very approachable & supportive and have been thoroughly engaged in my Mum's holistic care & welfare. Care staff are wonderful, very experienced & exceedingly caring, kind & supportive towards all residents with whom there is a great deal of social interaction, affection & fun.
Residents are positively encouraged to engage in daily activities including arts/crafts, exercise & singing-along with frequently visiting musicians, as well as collectively celebrating all festivals & cultural events.
I feel extremely fortunate to have found such a wonderful Care Home for my Mum.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After 12 years of caring for my mother and reaching the point of needing professional help with her care I searched reviews and visited numerous homes and chose Richmond House Care Home at first for the odd week respite then full time. The home is high-quality care and my mother has settled well and is the happiest I have seen her in years.
The staff are extremely helpful, attentive and professional, keeping me informed and updated regularly and always welcome me on my visits. I have no qualms about recommending Richmond House Care Home to those who have reached that point where they or loved ones needs that caring space.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have been visiting Richmond House since the summer of last year every fortnight to visit my cousin. Unfortunately, it is some distance from her original community and so the suitability of the home was paramount. On the occasions that I have visited, I have only praise for the managing team and staff giving the residents the best care that they can. The staff are welcoming, friendly and polite. The atmosphere is a happy one and I look forward to visiting.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

All very good.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richmond House Care Home is a happy loving and caring home. I saw the carers holding hands, putting their arms around residents and showing them affection. It was very clean and the staff were welcoming and gave visitors a cup of tea and a piece of cake on their visits.
They provided craft activities and organised for outside agencies to come and sing or play music to them. The management were open and honest and they dealt with any questions we had very quickly. Excellent home.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife spent 6 months at Richmond House. We have now transferred her to a nursing home. Richmond House does not have a qualified nurse on the staff. This is my only criticism. The care given was excellent. The staff, without exception, were caring, helpful and always friendly and cheerful. The home is spacious, allowing residents to move about at will, allowing residents to be in the company of others, or be in quiet lounges when preferred.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I can sleep easier at night knowing my grandma is being well looked after. Very happy and she's happy couldn't ask for more.
Love the activities and the fact my children can join us keeps the children occupied and they love to visit.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am highly satisfied with the all round care provided at Richmond House. The staff are very approachable always friendly and eager to help. I highly praise them for the genuine care they provide and making every effort to make Richmond House feel like home for all the residents. In addition to the care, I feel so much better knowing that my friend has the opportunity to participate in the regular activities and enjoying the variety of entertainment provided.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Richmond House is an excellent care home, spotlessly clean, good food, lots of activities. The nicest staff you could wish for. I would recommend Richmond House to anyone who needs a place for someone who needs care.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This care home is fantastic. It looks after all their residents with a lot of respect. The food is to a very high standard. The overall standard of Richmond House is extremely high and I would recommend to all friends and family, well everyone.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law is very well looked after, all the staff are friendly and caring. The home is always very clean and tidy, with a staff member in each room. Food is excellent with a good varied choice, there are varied activities and entertainment.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been a resident of Richmond House for twelve months, this has been a difficult time for both of us, resulting in much heartbreak and heart searching on my part, at all times I have found the staff from management to the domestic staff supportive and understanding, always there if needed with a little t l c and some practical advice. The DOLS assessment encourage daily outdoor trips for my husband, this has been fulfilled and has been beneficial in his ongoing care. The absence of the Activities Organiser (due to promotion) has been difficult, but the regular staff have risen to the challenge enabling the residents to enjoy the main events ie Queen's Birthday celebrations. The appointment of a new Organiser can only be beneficial for all the residents , this is such a vital element in the ongoing care and well being of those who have lost the ability to think for themselves, but are desperate to maintain their remaining faculties . Thank you to you all.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can't tell you how thankful I am for Richmond House. I know my Mother receives the best care I could wish for, I see it every time I visit. The staff are brilliant. My Mother recently had a birthday and she was made to feel very special and had a lovely day. The food is excellent, everywhere is spotless and it is light and airy. You feel part of a large family and they are always ready to offer support if you need it.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father is very happy in Richmond House. When we visit him, we are made to feel very welcome and nothing is too much trouble for the staff, even offering us a drink too.
My father enjoys the food and the entertainment provided. He looks clean and well cared for, with regular hair cuts and chiropody services. There is always plenty going on, with music playing in the background. His bedroom is modern and light, it's nice to think of him there having a pleasant night's sleep. I'm so relieved we found Richmond House for him, although it's a long round trip for us to visit him, there's nowhere else I'd rather he was living.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The professional care, love and understanding in dealing with my husbands condition is excellent.
The Management have been hugely supportive of me. Helping me with very difficult decisions regarding my husbands welfare.
Recommend Richmond House 100%

How likely would you be to recommend Richmond House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is a warm friendly place, the staff always have time for residents and visitors alike. The meals are always nice.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Speaking for my family it is reassuring to know that our Mother is receiving the care and support she needs. The staff are caring and supportive and it is evident that the residents are respectively treated with dignity.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The senior staff and managers at Richmond House continue to look after mums physical and mental welfare in a way myself and my family would never be able to. All the staff treat mum as family and she loves them all. She is treated as an individual and has her dignity.
Appropriate entertainment is a big plus and improves my mums quality of life, it makes her happy to sing and dance etc.
The home is very clean and the food excellent.
I always feel welcome whenever I visit. I am very happy mum is living with the Richmond House family.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad had dementia and didn't really want to go in a care home, but it became necessary. Once in the home he liked it, he liked the food, he felt very comfortable there, and it was a great comfort to us that we knew he was being looked after by very caring, capable people. I'm convinced his quality of life improved significantly by being at Richmond House. He was in Richmond House for 2 years, and in that time I got to know staff from all levels- senior management, nursing staff, cleaning staff and kitchen staff, etc.
There is a good atmosphere at the home, and all staff I met seemed very competent, caring, well organised and had a great rapport with residents and visitors alike. The staff seem to work very well as a team, supporting each other.
I liked the variety of rooms, to give residents choices - TV room, music room, quiet room, sensory corridor, as well as dining room and garden.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been a resident of this EMI home since June 2011. A traumatic experience for both of us, having never been apart since marriage 55 years ago. The staff have gone the extra mile to help us adjust to this change in circumstances.He needed to go out each day walking or whatever, I was anxious that they followed this through and it enabled us both to cope with the feeling of having all liberties taken away from us. There has been a change of staffing, people who have been there a long time, circumstances have moved on. Although we miss them, new staff have fitted in, with no obvious changes. When I have felt unhappy about ongoing care, the management have been ready to listen and act if appropriate, they are always available.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother was diagnosed as being in need of EMI Residential care. The social worker assigned to her case gave me a list of approved homes in the area. After looing at several online and speaking to friends in the nursing profession I arranged to visit homes to check their suitability. Richmond House was the first on my list. I was so impressed with the overall appearance that I looked no further. My mother settled in very quickly and is very happy to stay permanently.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Richmond House is an exceptional care home. I feel so fortunate in finding it for my mother and am totally confident that every aspect of her care is managed perfectly.
The staff are absolutely wonderful. They are all kind, gentle, aware, discreet, professional, lovely friendly people. The atmosphere is calm and truly caring. But perhaps the most important thing for me is that my mother could not be in a better situation. She can be challenging but they work their magic and without being condescending.
I had no idea how good this experience could be.
There are stimulating activities and regular events on offer for those who want to take part.
The house is light, bright, cheerful and spotlessly clean.
The food is excellent and all cooked on the premises, including freshly baked cakes which are served each afternoon. I am often there and have tasted lots.
Residents can choose when they get up and when they go to bed. Just like home!
For both my mother and I the experience of Richmond House has been life changing.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My partner is very well cared for in Richmond House Care Home. There is an adequate number of trained staff. The record keeping on patients is excellent as to medication. The food is good with in between tea and snacks. The home, staff and patients are very clean and hygienic. The patient/staff rapport is excellent. Bedrooms have en suite WC's. Regular doctor and nurse visits also hairdresser/chiropodist. Separate lounge areas and communal area.

How likely would you be to recommend Richmond House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Richmond House Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Richmond House Care Home