Meddyg Care Dementia Home - Rhyl

We have no hesitation in scoring every aspect of this review as excellent. We cannot recommend Richmond House highly enough. Our mother is treated as an individual, well looked after and happy to be there, what more can you say.

We cannot believe the change in our father since he returned home, we are so pleased that we decided to choose Richmond House for his respite stay while we were on holiday, it has proven to be the best decision we have made regarding dads health, he's back to the way he was 15 months ago, fully alert, having good conversations with him, and he's watching TV again. Before he stayed at Richmond house his mental health was deteriorating at a fast rate, but thanks to the management and staff at Richmond House he is completely changed him for the better. It is genuinely appreciated by all his family. A lovely clean home where the residents are very care for by lovely caring staff.

My mind is very much at ease knowing that she is so excellently looked after.

Richmond House's staff and residents have become our new family. Everyone is so kind and caring, always keeping the residents as their main priority. I am still adapting to my mum's illness and the transition of her moving into a care home but the staff have helped me so much and still do. They are always available with support and a hug. The environment is so bright and happy with many stimulating activities for the residents. Each resident is treated as an individual with the utmost dignity and respect. The cleanliness is of top quality standards and meals are the same. I am forever grateful to all of the staff. They are very special people.

The Richmond House team works together to provide a homely, supportive environment where residents are considered with dignity, cared for as individuals, and cheerful and attentive staff. The team effort is evident and much appreciated. Thank you all!

My impression of this care home is exactly what it says, care. Nothing is too much trouble. The place is clean. Plenty of activities going on that is why I chose this place. I can't comment on the food as I haven't seen it but my sister says it's nice. Reasons for good not excellent as the carpets and curtains are tired but to be expected.

This is an excellent home, very clean and the staff are friendly and welcoming, my mum loves it here. I highly recommend it as I can't say or speak highly enough regarding my mum's care and the integration with staff and the care towards visitors. First class.

Absolutely outstanding care was given to our family member during her respite stay at Richmond House. The staff are trained to the highest of standards nothing was ever a problem if you needed anything Amanda and the staff were straight on it we have used other care homes but nothing compared to here. Every single thing was so in-depth and done to the highest of standards our family member went in looking exhausted she came out like a new happy person more like her old self we are forever grateful to all the staff I can't thank them enough.

Moving a loved one into care is never an easy decision to make. Will the home be suitable? Will they settle in? Will they receive the right level of care? All questions were answered positively when my mother became a resident. I am unable to visit regularly, I reply on updates from staff and management and they've been very accommodating and understanding. For example, when my mother had to go to hospital recently, members of staff took it upon themselves to visit and check on her wellbeing. This was very comforting. I have nothing but praise and admiration for the staff and what they do.

As far as I know my husband's care was satisfactory but not enough encouragement to keep mobile. I always felt unwelcome and not involved in his care at all. Staff answers to any questions were contradictory or known to be untrue. Visiting allowed was disgusting and meant my husband often missed visits. By pre-booking only about nine visitors were allowed per day between 35 patients. Staff were not helpful in assisting with booking.

On the whole, the care home has very good standards. One of my issues is my mum's laundry is getting ruined. Everything that is white has turned pink or grey and looks awful. The telephone line is shocking and get cut off regularly. Some staff are not very helpful and I worry about communication barriers due to staff who speak broken English as my mother has very little hearing.

5 stars is not enough. Richmond House and its staff are unbelievable on every level. My mum is a resident there, and my father visited twice a week, they made him so welcome he looked forward to going to visit my mum and see the staff. I can never thank them enough. When my father passed I felt they not only had my mum in their care, but they have my back. I visited my mum on her birthday not long after my father passed and when I started breaking down, staff were there to support me. Yes, Richmond House is a lovely place, the staff are the beating heart of the place and do an amazing job, above and beyond. Amazing, thank you guys from the bottom of our family's hearts.

I have the honour and pride to accept all staff as friends. Well done Richmond House.

Brillant staff, they kept us informed when things happened to my father-in-law. My father-in-law was very happy being there, home from home, he had a fall and they took him to hospital, the security was brilliant as my father-in-law likes to escape, but he couldn't there.

Richmond House is an absolute gem of a place. They provide such good care and kindness to residents. The activities are abundant and the food looks delicious! Thank you all for the care you give every day.

Sadly she deteriorated - stopped eating, despite the carers and cooks doing everything they could. They allowed us to come and go as we wished, which was often twice a day. Sadly she passed away with passionate, professional carers and us by her side on June 2nd 2023.

Fantastic team who care for Mum as if she were one of the family.

Excellent care standards.

My mum has been in Richmond House nearly a year and I can’t thank the staff enough for looking after her when I haven’t been able to. These have been tough times for residents and staff and they go above and beyond. My mum came to the home after her home closed and the transition from one to the other was great again nothing was too much trouble and they kept us informed along the way. Mum has settled in well and looks happy and as a daughter that means so much.

I have found the staff most helpful with them looking after my mother. The staff have kept me informed of any problems with her health especially as she entered Richmond House in the lull of the Pandemic. At that time choosing a home with the Covid restrictions in place we entered into a Virtual interview and the choice we have made, regarding Richmond House is the best decision ever, so say all of us!