Richmond House Care Home

71 Brighton Road, Rhyl LL18 3HL
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9.8 108 Reviews
  • Richmond House Care Home, Rhyl
Richmond House is a residential care home specialising in dementia care, supporting residents to live happily and comfortably in the purpose-built home.

The home has fresh and modern features and furnishings which ensure the most up to date services and care can be offered to people living at Richmond house.

Richmond House has a variety of homely areas for residents to spend time in including a library, TV lounge, music area and a quiet lounge. There is also a more busier communal area where there is usually a hive of activity.

There is an outdoor patio area with a summer house and a gazebo for residents to enjoy, with raised flower and vegetable beds for residents to tend to their own plants and a variety of activities are always on offer.

The team is dedicated, passionate and highly skilled and trained in dementia care. Residents are family.

The home prides itself on the quality of food served to residents, with meals freshly cooked using nutritional and fresh local produce, catering to individual dietary and preferred diets. The residents are offered choices at each meal sitting from hot dishes to cold servings.

The ethos and practice of Richmond House is to provide and promote a person-centered service that is efficient, effective and enhances the individual’s experience and quality of life.

Richmond House will endeavor to form partnerships with the Service Users and their families in order to make a real difference to their lives.

This is not just a Care Home this is THEIR home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority

Good to Know

Owner

  • Richmond House (RHYL) Ltd

Person in charge

  • Rebecca Wallis (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Local Authority, NHS Referrals and private referrals
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Number of floors: 3

Room Information

  • Single Rooms (35)

Visiting

  • Please call to discuss

Parking

  • The home's car park can be found to the rear entrance on Churton Road. Entrance way will be signposted.
    Parking on the front is restricted to an hour only - no return set by the council.

Richmond House Care Home Reviews (108)

9.8

Richmond House Care Home has a Review Score of 9.8 (9.799) out of 10, based on 33 reviews in the last 2 years.
Over all time Richmond House Care Home has 108 reviews.

Overall Experience
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Date Published
  • 108
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Reviewer Connection to Richmond House Care Home
  • 41
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  • 7
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Total of 108, showing 21-40
Review from M R (Husband of Resident) assisted by family/friend published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So happy with the care and attention that my wife is receiving at Richmond House. It is a very personal and caring environment for her. Attention to detail never spored.
My mind is very much at ease knowing that she is so excellently looked after.
Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your positive feedback. We are so happy that you have entrusted your wife to our care and support, and we endeavour to keep providing that quality service and family environment.

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Review from L W (Daughter of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Richmond House's staff and residents have become our new family. Everyone is so kind and caring, always keeping the residents as their main priority. I am still adapting to my mum's illness and the transition of her moving into a care home but the staff have helped me so much and still do. They are
always available with support and a hug. The environment is so bright and happy with many stimulating activities for the residents. Each resident is treated as an individual with the utmost dignity and respect. The cleanliness is of top quality standards and meals are the same. I am forever grateful to all of the staff. They are very special people.
Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you so much for your lovely comments. We like to think that family are just as important as our residents and we will always assist in helping any transition become easier. We are so glad you are happy with Richmond House and the care we provide.

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Review from H W (Daughter of Resident) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Richmond House team works together to provide a homely, supportive environment where residents are considered with dignity, cared for as individuals, and cheerful and attentive staff. The team effort is evident and much appreciated. Thank you all!
Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your positive feedback and long may we continue to provide the home-from-home environment and quality care provided by our skilled and dedicated staff.

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Review from S J (Sister of Resident) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My impression of this care home is exactly what it says, care. Nothing is too much trouble. The place is clean. Plenty of activities going on that is why I chose this place. I can't comment on the food as I haven't seen it but my sister says it's nice. Reasons for good not excellent as the carpets and
curtains are tired but to be expected.
Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your welcome feedback which we have taken positively on board. Plans are already underway to start replacing upholstery and furnishings etc where required.

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Review from S A (Son of Resident) published on 11 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an excellent home, very clean and the staff are friendly and welcoming, my mum loves it here. I highly recommend it as I can't say or speak highly enough regarding my mum's care and the integration with staff and the care towards visitors. First class.
Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your comments. Maintaining relations with Families is just as important to us as caring for our residents and we will always do our utmost best for both.

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Review from D L (Respite Resident) published on 6 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely outstanding care was given to our family member during her respite stay at Richmond House. The staff are trained to the highest of standards nothing was ever a problem if you needed anything Amanda and the staff were straight on it we have used other care homes but nothing compared to here.
Every single thing was so in-depth and done to the highest of standards our family member went in looking exhausted she came out like a new happy person more like her old self we are forever grateful to all the staff I can't thank them enough.
Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your positive feedback, it was a pleasure to care for your family member and we look forward to seeing you all again soon.

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Review from Jason H (Son of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moving a loved one into care is never an easy decision to make. Will the home be suitable? Will they settle in? Will they receive the right level of care? All questions were answered positively when my mother became a resident. I am unable to visit regularly, I reply on updates from staff and management
and they've been very accommodating and understanding. For example, when my mother had to go to hospital recently, members of staff took it upon themselves to visit and check on her wellbeing. This was very comforting. I have nothing but praise and admiration for the staff and what they do.
Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your kind review. Residents are family and we will always treat them as such especially knowing you are so far away.

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Review from R W (Wife of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
As far as I know my husband's care was satisfactory but not enough encouragement to keep mobile. I always felt unwelcome and not involved in his care at all. Staff answers to any questions were contradictory or known to be untrue. Visiting allowed was disgusting and meant my husband often missed visits.
By pre-booking only about nine visitors were allowed per day between 35 patients. Staff were not helpful in assisting with booking.
Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your review. The Management and Staff work hard to create a welcoming and inclusive Home, and we can only apologise if you feel that this was not your experience. Following the Pandemic, we reviewed our Visitor's Policy, based on the needs of the Residents we care for, and found that minimising the volume of Visitors in the Communal Areas - had a positive outcome for our Residents, reducing levels of distress and agitation overall. Visitors are warmly welcomed and encouraged to visit in designated Lounges or Resident's bedrooms. We also invite Visitors to share a meal with their loved ones and celebrate special occasions together, which also appears to be a positive experience for many. Unfortunately, we are unable to respond directly to your concerns raised, referencing your Husband's individual needs, as this is a public platform. We would welcome an opportunity to address any concerns you may have had and would encourage you to contact us if you feel it is of benefit.

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Review from J C (Daughter of Resident) published on 12 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, the care home has very good standards. One of my issues is my mum's laundry is getting ruined. Everything that is white has turned pink or grey and looks awful. The telephone line is shocking and get cut off regularly. Some staff are not very helpful and I worry about communication barriers
due to staff who speak broken English as my mother has very little hearing.
Reply from Amanda Hughes, Deputy at Richmond House Care Home

We are sorry that you feel that things are not up to our usual high standards and welcome you as always to contact us to discuss any concerns that you may have, that have not already been addressed. Kind regards

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Review from Mark R (Son of Resident) published on 20 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
5 stars is not enough. Richmond House and its staff are unbelievable on every level. My mum is a resident there, and my father visited twice a week, they made him so welcome he looked forward to going to visit my mum and see the staff. I can never thank them enough. When my father passed I felt they
not only had my mum in their care, but they have my back. I visited my mum on her birthday not long after my father passed and when I started breaking down, staff were there to support me. Yes, Richmond House is a lovely place, the staff are the beating heart of the place and do an amazing job, above and beyond. Amazing, thank you guys from the bottom of our family's hearts.
Reply from Amanda Hughes, Deputy at Richmond House Care Home

Mark, there are no words that can do your review justice. Residents are our family, and we like to think that their family also becomes ours. Thank you for your lovely words. We miss your dad and will do our best to continue to provide the very best for your mum too.

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Review from Derek A (Husband of Resident) published on 7 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the early days that my dear wife entered Richmond House Care Home, I have observed and felt proud to have witnessed the care, consideration and respect, given to and shown to all residents. Even throughout the dark days of the Covid period, every precaution was taken by Richmond House to safeguard
residents and staff.
I have the honour and pride to accept all staff as friends. Well done Richmond House.
Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your lovely comments and we always look forward to your visits!

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Review from Hayley E (Daughter-in-law of Resident) published on 6 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brillant staff, they kept us informed when things happened to my father-in-law. My father-in-law was very happy being there, home from home, he had a fall and they took him to hospital, the security was brilliant as my father-in-law likes to escape, but he couldn't there.
Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your kind words and we hope to see you again soon.

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Review from Meryl P (Daughter-in-law of Resident) published on 6 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Richmond House is an absolute gem of a place. They provide such good care and kindness to residents. The activities are abundant and the food looks delicious! Thank you all for the care you give every day.
Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thankyou for your lovely feedback we will endeavour to continue to provide a high standard of care.

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Review from Jennifer M (Daughter of Resident) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Richmond House since November 2022 - I reluctantly released her from my care as I was struggling. From the minute she reached them, they were amazing - she had a new lease of life - a happy side of my mum came out, and she hugged and kissed and settled with the carer's help.
Sadly
she deteriorated - stopped eating, despite the carers and cooks doing everything they could. They allowed us to come and go as we wished, which was often twice a day. Sadly she passed away with passionate, professional carers and us by her side on June 2nd 2023.
Reply from Amanda Hughes, Deputy at Richmond House Care Home

You are both as much family as 'Mum' was, and we are grateful that you allowed us to care for such a special person. Thank you.

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Review from Sharon W (Daughter of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic team who care for Mum as if she were one of the family.
Reply from Amanda Hughes, Deputy at Richmond House Care Home

We see all residents and staff as family, thank you for allowing us to care for your mum.

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Review from Nicholas G (Son of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care standards.
Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your valuable feedback and continued support.

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Review from Alison J (Daughter of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Richmond House nearly a year and I can’t thank the staff enough for looking after her when I haven’t been able to. These have been tough times for residents and staff and they go above and beyond. My mum came to the home after her home closed and the transition from one to the other
was great again nothing was too much trouble and they kept us informed along the way. Mum has settled in well and looks happy and as a daughter that means so much.
Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you so much for your lovely words. We always strive to give the best care and are pleased your mum settled in so well given the circumstances.

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Review from Janet D (Daughter of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the staff most helpful with them looking after my mother. The staff have kept me informed of any problems with her health especially as she entered Richmond House in the lull of the Pandemic. At that time choosing a home with the Covid restrictions in place we entered into a Virtual interview
and the choice we have made, regarding Richmond House is the best decision ever, so say all of us!
Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your lovely feedback and we are privileged to be able to care for your mother.

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Review from Christina R (Daughter of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After several months of a difficult and emotional search for a care home for my mother, I had a recommendation for Richmond House. My family and I are so thrilled that Richmond House was all that we were looking for.
Mum has settled well and we are comforted to know that she is getting lots of care
and attention.
It’s lovely to see her on social media at times, looking fully engaged and content, this gives me so much peace of mind. I am unable to visit regularly as I live over 200 miles away.
Thank you to all the staff at Richmond House for enriching my mother's life. I can’t recommend you highly enough.
Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your positive feedback and we are so pleased that your Mother has settled in with us at Richmond House.

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Review from Margaret S (Niece of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff couldn’t be more caring, thoughtful and kind. I live 200 miles away so I am unable to visit, the staff keep me informed of my Aunts progress and / or upsets. My Aunt is in the best possible place and is very happy there.
Reply from Amanda Hughes, Deputy at Richmond House Care Home

Thank you for your positive feedback and hope that we may continue to look after your Aunt for many years to come.

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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Richmond House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.799 for Richmond House Care Home is calculated as follows: ( (330 Excellents x 5) + (44 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 389 Ratings = 4.799
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Richmond House Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

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Awards / Recognitions (7)

Meet the Team (0)

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