Richmond House Care Home

71 Brighton Road, Rhyl LL18 3HL
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9.8 108 Reviews
  • Richmond House Care Home, Rhyl
Richmond House is a residential care home specialising in dementia care, supporting residents to live happily and comfortably in the purpose-built home.

The home has fresh and modern features and furnishings which ensure the most up to date services and care can be offered to people living at Richmond house.

Richmond House has a variety of homely areas for residents to spend time in including a library, TV lounge, music area and a quiet lounge. There is also a more busier communal area where there is usually a hive of activity.

There is an outdoor patio area with a summer house and a gazebo for residents to enjoy, with raised flower and vegetable beds for residents to tend to their own plants and a variety of activities are always on offer.

The team is dedicated, passionate and highly skilled and trained in dementia care. Residents are family.

The home prides itself on the quality of food served to residents, with meals freshly cooked using nutritional and fresh local produce, catering to individual dietary and preferred diets. The residents are offered choices at each meal sitting from hot dishes to cold servings.

The ethos and practice of Richmond House is to provide and promote a person-centered service that is efficient, effective and enhances the individual’s experience and quality of life.

Richmond House will endeavor to form partnerships with the Service Users and their families in order to make a real difference to their lives.

This is not just a Care Home this is THEIR home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority

Good to Know

Owner

  • Richmond House (RHYL) Ltd

Person in charge

  • Rebecca Wallis (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Local Authority, NHS Referrals and private referrals
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Number of floors: 3

Room Information

  • Single Rooms (35)

Visiting

  • Please call to discuss

Parking

  • The home's car park can be found to the rear entrance on Churton Road. Entrance way will be signposted.
    Parking on the front is restricted to an hour only - no return set by the council.

Richmond House Care Home Reviews (108)

9.8

Richmond House Care Home has a Review Score of 9.8 (9.799) out of 10, based on 33 reviews in the last 2 years.
Over all time Richmond House Care Home has 108 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Richmond House Care Home
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Total of 108, showing 81-100
Review from Anne S (Daughter of Resident) published on 5 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my Mother daily on my recent visit to the UK. My visits were at varying times and durations and I was always made to feel welcome. During the time I was there the lift was out of order for approximately 3-4 days, which placed additional pressure on the staff, but it didn’t phase them, and
they kept their sense of humour.
The care my mother is receiving is of exceptional standard. Although I live in Australia and cannot visit as often as I would like, I can rest assured that my mother is in a loving and happy environment. I would not hesitate in recommending Richmond House.
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Review from Nicholas N (Son of Resident) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A lovely, welcoming care home, with extremely caring staff in, what can be, very difficult circumstances.
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Review from Paula G (Niece of Resident) published on 30 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Auntie has resided here for nearly a year and can't praise the management and staff enough.
Richmond House is without a doubt the best care home I could wish for my Auntie.
The staff are so caring, supportive and friendly with their residents and treat them all with the utmost respect and dignity.
I always come away feeling reassured that she is under the best care possible after my visits.
The accommodation is very comfortable and warm infact it reminds me of a 5* Hotel, the smells that come from the kitchen as it gets close to teatime are delicious and the access to the garden and fresh air is wonderful and not always available for people with dementia.
Every effort is made to fill their days with plenty of activities including arts and craft, quizzes, table tennis etc.
They also allow me to bring my dog along on my visits which my Auntie really enjoys.
And after a couple of hours journey, we are always welcomed with a smile and the offer of a cup of tea.
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Review from Steven C (Son of Resident) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father could not have been looked after any better. During his final weeks (he passed away on 13/02/18) their care was without fault.
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Review from Alma G (Power of Attorney of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Living over two hours away we are always assured of a welcoming cup of tea when we arrive. The person we visit is cared for with respect and dignity. The staff clearly take pride in caring for the residents and the atmosphere is always friendly. Residents are usually taking part in activities when we
visit. The quiet area is available for those not wishing to take part and the tv room is showing films and programmes which are suitable, classical music was playing within the music area. This is how all care homes should be! It is simply the best.
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Review from Laurance E (Son of Resident) published on 26 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident at this truly exceptional Care Home for the last two years where she has received the most outstanding level of care and support.
Richmond House has an extremely warm, welcoming and relaxed atmosphere and it’s evident that residents are very happy and extremely well cared
for by immensely kind, professional and highly experienced management and staff.
Mum has also benefited enormously from the social interaction, genuine affection and fun with staff and other residents, which along with a diverse range of activities, has enabled Mum to rediscover her confidence and personality.
She has positively blossomed at Richmond House and it has given me great pleasure to see how happy she has been. I am enormously grateful to the exceptional management and staff for what they have done for my Mum.
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Review from Peter R (Son of Resident) published on 22 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All very good, excellent staff.
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Review from Susan M (Daughter of Resident) published on 10 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Richmond House is a care home that knows the meaning of care. The staff are wonderful and make the residents feel safe and part of a family. I couldn't wish for better care for my mother. Everywhere is spotless and my mother's bedroom is light and airy. The atmosphere is a happy one, with much laughter
and the management take the time to get to know the families. In the 2 years my mother has been there, she has been treated with respect, kindness and understanding. What more could I ask for.
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Review from Cheryl B (Daughter of Resident) published on 5 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Richmond House is an excellent care home for dementia patients.
Sadly having both parents suffer from Alzheimers, their care and support in the transition from mum living in her own house to becoming a resident in Richmond House helped greatly.


They say no one will look after your parent how you

would yourself and yet I beg to differ as Richmond House staff definitely do. Thank you to all of you.
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Review from C S (Son-in-law of Resident) published on 28 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father in law is very happy at Richmond House.
He likes all the staff who are very nice and kind with him.
We are always kept informed if he has any illness etc.
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Review from Vivienne S (Daughter of Resident) published on 22 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is very happy and well looked after. He's been in Richmond House for more than 3 years and I can't fault the staff or the care he's received.
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Review from S C (Son of Resident) published on 15 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After 12 years of caring for my mother and reaching the point of needing professional help with her care I searched reviews and visited numerous homes and chose Richmond House Care Home at first for the odd week respite then full time. The home is high-quality care and my mother has settled well and
is the happiest I have seen her in years.
The staff are extremely helpful, attentive and professional, keeping me informed and updated regularly and always welcome me on my visits. I have no qualms about recommending Richmond House Care Home to those who have reached that point where they or loved ones needs that caring space.
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Review from Rosemarie H (Daughter of Resident) published on 28 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Richmond House Care Home is a happy loving and caring home. I saw the carers holding hands, putting their arms around residents and showing them affection. It was very clean and the staff were welcoming and gave visitors a cup of tea and a piece of cake on their visits.
They provided craft activities
and organised for outside agencies to come and sing or play music to them. The management were open and honest and they dealt with any questions we had very quickly. Excellent home.
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Review from Edward P (Husband of Resident) published on 21 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife spent 6 months at Richmond House. We have now transferred her to a nursing home. Richmond House does not have a qualified nurse on the staff. This is my only criticism. The care given was excellent. The staff, without exception, were caring, helpful and always friendly and cheerful. The
home is spacious, allowing residents to move about at will, allowing residents to be in the company of others, or be in quiet lounges when preferred.
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Review from Kelly M (Granddaughter of Resident) published on 19 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can sleep easier at night knowing my grandma is being well looked after. Very happy and she's happy couldn't ask for more.
Love the activities and the fact my children can join us keeps the children occupied and they love to visit.
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Review from J R (Friend of Resident) published on 24 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am highly satisfied with the all round care provided at Richmond House. The staff are very approachable always friendly and eager to help. I highly praise them for the genuine care they provide and making every effort to make Richmond House feel like home for all the residents. In addition to the
care, I feel so much better knowing that my friend has the opportunity to participate in the regular activities and enjoying the variety of entertainment provided.
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Review from Beverly Anne L (Daughter of Resident) published on 20 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is fantastic. It looks after all their residents with a lot of respect. The food is to a very high standard. The overall standard of Richmond House is extremely high and I would recommend to all friends and family, well everyone.
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Review from Graham L (Son-in-law of Resident) published on 20 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law is very well looked after, all the staff are friendly and caring. The home is always very clean and tidy, with a staff member in each room. Food is excellent with a good varied choice, there are varied activities and entertainment.
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Review from Maureen M (Wife of Resident) published on 14 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident of Richmond House for twelve months, this has been a difficult time for both of us, resulting in much heartbreak and heart searching on my part, at all times I have found the staff from management to the domestic staff supportive and understanding, always there if needed
with a little t l c and some practical advice. The DOLS assessment encourage daily outdoor trips for my husband, this has been fulfilled and has been beneficial in his ongoing care. The absence of the Activities Organiser (due to promotion) has been difficult, but the regular staff have risen to the challenge enabling the residents to enjoy the main events ie Queen's Birthday celebrations. The appointment of a new Organiser can only be beneficial for all the residents , this is such a vital element in the ongoing care and well being of those who have lost the ability to think for themselves, but are desperate to maintain their remaining faculties . Thank you to you all.
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Review from Sheila K (Wife of Resident) published on 11 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The professional care, love and understanding in dealing with my husbands condition is excellent.
The Management have been hugely supportive of me. Helping me with very difficult decisions regarding my husbands welfare.
Recommend Richmond House 100%
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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Richmond House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.799 for Richmond House Care Home is calculated as follows: ( (330 Excellents x 5) + (44 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 389 Ratings = 4.799
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Richmond House Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

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Awards / Recognitions (7)

Meet the Team (0)

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