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Heather View

Beacon Road, Crowborough, East Sussex TN6 1AS
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Staff are very good and helpful. It is very clean and has a lovely atmosphereTherese S(Daughter of Resident/Service User)
Heather View, Crowborough
Heather View, Crowborough
Heather View, Crowborough

Heather View in Crowborough offers high-quality care in luxury surroundings. The dedicated team works hard to provide respite and permanent residential, nursing and dementia care for older people. They also offer compassionate end of life care.

The home has been designed with residents in mind. There are a range of premium facilities including a café, cinema room and hair salon, helping residents to continue to live a fulfilling life in a...  

Care Provided by Heather View

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,995From £2,244
Residential Dementia CareFrom £2,090From £2,351
Nursing CareFrom £2,260From £2,542
Nursing Dementia CareFrom £2,355From £2,649
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.

Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Heather View to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Sadie Hudson(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 1

Room Information

  • Single Rooms (74)
  • Single Rooms with ensuite Wet Room (74)

Heather View Reviews (149)

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9.7

Heather View has a Review Score of 9.7 (9.743) out of 10, based on 35 reviews in the last 2 years. Over all time Heather View has 149 reviews.

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Showing 149 reviews matching selected criteria
Review from Gill G (Daughter of Resident) published on 23 July 2026 Submitted via Website
Overall Experience

Dad has been at Heather View for 9 months. He settled in so smoothly and is very happy. The staff are all wonderful - always caring and helpful. Dad was 100 in June and he had a wonderful day - visited by lots of family members and the staff were great - many thanks everyone!!!

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Review from Sue S (Daughter of Resident) published on 23 July 2026 Submitted via Postal Card
Overall Experience

I have always found the care home very responsive + supportive towards Dad. The carehome itself and all staff are welcoming at anytime. They encourage Dad to take part in activities each day. Food is excellent with many alternatives available which can also be available to residents.

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Review from Alan S (Resident / Service User) published on 23 July 2026 Submitted via Postal Card
Overall Experience

Reasonably pleasant care home. Staff are caring + supportive. All Staff use my name + will take time to talk to me. Room is always clean + the bed is made neatly, daily Food is excellent + varies each day with 2 options of each menu.

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Review from Margaret S (Wife of Resident) published on 23 July 2026 Submitted via Postal Card
Overall Experience
Very happy with the care given to Alan since he has been here. Nothing is too much trouble. They take very good care to see to Alan's needs. He will not always take part in activities but is encouraged to attend anything that's going on.

I would highly recommend Heather View to anyone looking for an excellent care home This is one of the very best.

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Review from Terance C (Resident / Service User) published on 17 April 2026 Submitted via Website
Overall Experience
I have lived here for 5 years. I am very happy here and this is my home. I generally spend my day visiting the cafe in the morning and enjoying a coffee and maybe some cake, flapjacks being my favourite. I enjoy some of the entertainment and like the games especially darts. I attend the community cafe monthly and the sporting memorabilia group, i love having the opportunity to get out.
I love the food here, freshly cooked. Mostly i love my breakfast and i really enjoy it. Its special when my family join me for lunch.
I have made some good friends being here. The environment is very clean and I've recently had a bedroom refurb which is great. I am very fond of the staff team and especially lifestyle team.

Its nice to see the Manager and we often have lovely conversations. I have no trouble at all, infact I'm very happy.

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Review from Amanda H (Daughter of Resident) published on 22 January 2026 Submitted via Postal Card
Overall Experience

Always received in a friendly manner. Mum seems to be well looked after and is settled. The food is good and we are grateful to be included when we visit. It is always nice to bring out dogs and everyone is kind.

Reply from Amy Gullett, Reviews Team at Heather View

Thank you so much for taking your time to leave this lovely review. We are pleased to hear that your mum is settled and well looked after. It's also wonderful to hear that you feel welcomed when visiting. I hope your dogs enjoy the treats as well. Thank you again.

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Review from Therese S (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card
Overall Experience
Very pleased with the way my mother is looked after.
Staff are very good and helpful.

It is very clean and has a lovely atmosphere.

Reply from Amy Gullett, Reviews Team at Heather View

Thank you for your kind feedback. We are so pleased to hear that you are happy with the care your mother is receiving. It's wonderful to know that our team has made a positive impression and that your find them helpful and supportive. We also appreciate your comments about the cleanliness and...  

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Review from Kathy F (Daughter of Resident) published on 19 January 2026 Submitted via Postal Card
Overall Experience

Mum is always well cared for and treated with dignity and kindness, even when she is difficult. The home and facilities are beautifully kept, and I always feel relaxed and welcome. The food is lovely, and there are lots of activities and entertainment offered to the residents.

Reply from Amy Gullett, Reviews Team at Heather View

Thank you very much for taking the time to leave a lovely review. It means a great deal to us to hear that you feel mum is well cared for and treated with dignity and kindness as this is at the heart of everything we do. Thank you also for your comments about the activities, our facilities and the...  

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Review from Emma L (Daughter of Resident) published on 16 January 2026 Submitted via Postal Card
Overall Experience
Excellent care of the father.
Lots of activities.
Staff are kind & caring.
Clean & tidy rooms - including communal areas.

Entertainment is great.

Reply from Amy Gullett, Reviews Team at Heather View

Thank you very much for your kind review. We are very pleased to hear that your father has received excellent care and you are pleased with the range of activities and standard of our environment. Thank you again for taking the time to share your experience.

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Review from Gary M (Nephew of Resident) published on 16 January 2026 Submitted via Postal Card
Overall Experience

I always receive a warm, friendly welcome and I have been made to feel part of the home's family! The staff are amazing, especially in the reception. The initial warm welcome is second to none.

Reply from Amy Gullett, Reviews Team at Heather View

Thank you very much for your 5* review. We are delighted to hear that you always receive a warm and friendly welcome, creating a warm and inclusive atmosphere is very important to us. It's wonderful to know that our team particularly our reception team have made such a positive impression. Thank you again for taking the time to share your thoughtful feedback.

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Review from C B (Daughter of Resident) published on 15 January 2026 Submitted via Postal Card
Overall Experience
I am happy that my father is well cared for and settled. He seems content, and that is also how visitors see him. Sometimes his personal items go missing, so we can't leave his food treats out for him - but then he doesn't see them. - This is a little bit sad.
It can be difficult to talk to him in the common areas because the music is too loud.

Staff are always welcoming and helpful.

Reply from Samantha Debenham, Reviews Team at Heather View

Thank you very much for taking the time to share your feedback with us. We are pleased to hear that your father is settled, content, and well cared for, and that this is reflected in how he presents to visitors. His comfort and wellbeing are always our priority, so your reassurance means a great...  

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Review from Ralph B (Son-in-law of Resident) published on 14 January 2026 Submitted via Postal Card
Overall Experience
Dad has received excellent care in his first year in Heather View. Mom died in June, and the staff have been consistently kind and supportive. They are extremely patient with Dad's repeated questions about Mum's absence.

I don't think we could have found a better place for him with his complex needs.

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Review from Deborah F (Daughter of Resident) published on 13 January 2026 Submitted via Postal Card
Overall Experience

Mum has been at Heather View for just over a year. There have been some minor 'teething' issues, but generally everything has been very good. Minor interactions with cloths being lost, hearing aids not working, etc, but once raised, these have been addressed. Mum is very happy, even referring to it as 'her lounge'. So generally, very happy with the care and attention she receives.

Reply from Amy Gullett, Reviews Team at Heather View

We appreciate your balanced feedback and understand that there can occasionally be minor issues such as misplaced clothes or hearing aid concerns. We are glad that when these matters were raised our team was able to address them promptly and appropriately. Communication with families is very...  

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Review from L W (Relative of Resident) published on 12 January 2026 Submitted via Postal Card
Overall Experience
I have found the experience of having a relative at Heather View to be very positive. The staff have been friendly and kind. I know that I can receive help and advice if I need it, and my relative has settled very quickly into an environment very different to their own home.
It is a comfort to know that medical support is quickly available from the home as well as the local GPs.

The monthly meetings are useful and connect us to the management team who are keen to be available and helpful.

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Review from S E (Son of Resident) published on 12 January 2026 Submitted via Website
Overall Experience

Staff are friendly and very caring and make the whole family feel welcome and at home. Heatherview is a lovely home, it is always clean and the rooms are modern and very comfortable. Every effort is made to help the residents settle in and to enjoy their time there.

Reply from Amy Gullett, Reviews Team at Heather View

Thank you for your kind words and taking the time to share your experience. We are delighted to hear that you and your family feel welcome and at home at Heather View. Thank you very much again.

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Review from Carole D (Resident / Service User) published on 8 January 2026 Submitted via Postal Card
Overall Experience

I have been in Heather View for nearly 3 years, after losing my husband of 60 years. The staff have looked after me so well bringing me up from very dark places at times. The food is good and there is plenty to do if I want to! I have lived in the area for 55 years and find I am meeting up with old friends. Love our garden and look forward to the summer coming!

Reply from Amy Gullett, Reviews Team at Heather View

Thank you so much for sharing your experience. We’re truly honored to have supported you over the past three years and are delighted to hear that our team has been able to provide care, companionship, and comfort during such a significant time in your life. It’s wonderful that you enjoy the food,...  

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Review from Patience H (Resident / Service User) published on 8 January 2026 Submitted via Postal Card
Overall Experience

When we pulled into the entrance of Heather View 16 months ago I was not amazed with the rather austere building but once inside it was very different. A warm welcome, light, bright décore greeted me. I was genuinely taken back by the lively atmosphere. Whoever planned this layout certainly knew what they were doing. I was very taken with the facilities that we could use and enjoy. What a treat! No more empty, lonely evenings. Since being here I have enjoyed listening to a wide range of singers, taking part in special events and entertaining my friends and family.

Reply from Amy Gullett, Reviews Team at Heather View

Thank you very much for sharing your experience and reflections. We’re delighted to hear that, once inside Heather View, you felt welcomed by the warm, light, and lively atmosphere, and that the layout and facilities have enhanced your time with us. It’s wonderful to know that you’ve enjoyed the variety of entertainment that is offered at Heather View.

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Review from S L (Sister of Resident) published on 8 January 2026 Submitted via Postal Card
Overall Experience
As soon as myself and another member of our family, we were really very impressed with the home as soon as we walked through the doors.

Light, clean, comfortable very warm and inviting. We had looked at other homes in the area, and they were very disappointing. Where you leave your family you want them to be well looked after, comfortable, and this what I've found by placing our sister here. She has settled in very quickly and loves all the staff. Well done Heather View and thank you for accepting our sister into your care.

Reply from Amy Gullett, Reviews Team at Heather View

Thank you very much for taking the time to share your experience. We’re delighted to hear that you felt so positively about Heather View from the moment you arrived and that our home felt welcoming, comfortable, and inviting. We understand how important it is to trust those caring for a loved one, and we’re honored that you chose Heather View. Thank you for your kind words.

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Review from Maxine H (Daughter of Resident) published on 8 January 2026 Submitted via Postal Card
Overall Experience

My mum enjoyed her respite stay at Heather View care home, she laughed and made lots of memories here, the staff were amazing with her, she felt safe here. Overall the best care home, I highly recommend it.

Reply from Amy Gullett, Reviews Team at Heather View

Thank you very much for taking the time to leave a review. We’re delighted to hear that your mum enjoyed her respite stay at Heather View and that she felt safe, happy, and well cared for during her time with us.

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Review from Chris L (Son of Resident) published on 8 January 2026 Submitted via Postal Card
Overall Experience

Heather View is a five star care home. Mum has been a resident for five years ow and has had exceptional care throughout that time. She is treated with extreme dignity and love from all the staff at all times. I cannot recommend Heather View enough if you want your loved one to be looked after in the most caring environment as possible. It really is a home from home.

Reply from Amy Gullett, Reviews Team at Heather View

Thank you very much for your wonderful review and continued trust in Heather View. We’re truly honored to have supported your mum over the past five years and are delighted to hear that she has consistently received exceptional care. Treating our residents with dignity, kindness, and compassion is at the heart of everything we do. Thank you for your heartfelt recommendation.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (44) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Heather View.

Awards / Recognitions (118)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Meet the Team (1)

Sadie Hudson
Sadie HudsonJob Title:Home Manager

After 12 years working in care homes, I decided to join Care UK due to the outstanding reputation they are recognised for and leading the way forward.

The input into developing their teams acknowledges staff and rewards them for their hard work and commitment.

Outside of work, I love walking in the countryside, which I discovered at the start of lockdown. I attend gym fitness classes and enjoy weight training as this really does help keep a positive mindset and helps alleviate stress.

My favorite part of each day at Heather View is being on the floor and talking to residents, and hearing their ideas and suggestions. For me, it is important to enable the residents to be involved in the running of the home so they feel included and valued.

I look forward to leading and developing the home team, as well as giving and enabling opportunities for the residents to create meaningful moments.

Frequently Asked Questions about Heather View

What types of Care is Heather View registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heather View have?

There are 74 Single Rooms.

What are the Facilities & Services at Heather View?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Heather View to the centre of Crowborough?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heather View to verify any information. View our terms and conditions. Heather View has an Enhanced Service -more info.