
Staff are very good and helpful. It is very clean and has a lovely atmosphereTherese S(Daughter of Resident/Service User)



Staff are very good and helpful. It is very clean and has a lovely atmosphereTherese S(Daughter of Resident/Service User)



Heather View in Crowborough offers high-quality care in luxury surroundings. The dedicated team works hard to provide respite and permanent residential, nursing and dementia care for older people. They also offer compassionate end of life care.
The home has been designed with residents in mind. There are a range of premium facilities including a café, cinema room and hair salon, helping residents to continue to live a fulfilling life in a...
Care Provided by Heather View
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 74 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Heather View for full pricing details and T&Cs.
Contact Heather View to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Sadie Hudson(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
- Number of floors: 1
Room Information
- Single Rooms (74)
- Single Rooms with ensuite Wet Room (74)
Heather View Reviews (149)
Heather View has a Review Score of 9.7 (9.743) out of 10, based on 35 reviews in the last 2 years.
Over all time Heather View has 149 reviews.
Dad has been at Heather View for 9 months. He settled in so smoothly and is very happy. The staff are all wonderful - always caring and helpful. Dad was 100 in June and he had a wonderful day - visited by lots of family members and the staff were great - many thanks everyone!!!
I have always found the care home very responsive + supportive towards Dad. The carehome itself and all staff are welcoming at anytime. They encourage Dad to take part in activities each day. Food is excellent with many alternatives available which can also be available to residents.
Reasonably pleasant care home. Staff are caring + supportive. All Staff use my name + will take time to talk to me. Room is always clean + the bed is made neatly, daily Food is excellent + varies each day with 2 options of each menu.
I would highly recommend Heather View to anyone looking for an excellent care home This is one of the very best.
I love the food here, freshly cooked. Mostly i love my breakfast and i really enjoy it. Its special when my family join me for lunch.
I have made some good friends being here. The environment is very clean and I've recently had a bedroom refurb which is great. I am very fond of the staff team and especially lifestyle team.
Its nice to see the Manager and we often have lovely conversations. I have no trouble at all, infact I'm very happy.
Always received in a friendly manner. Mum seems to be well looked after and is settled. The food is good and we are grateful to be included when we visit. It is always nice to bring out dogs and everyone is kind.
Thank you so much for taking your time to leave this lovely review. We are pleased to hear that your mum is settled and well looked after. It's also wonderful to hear that you feel welcomed when visiting. I hope your dogs enjoy the treats as well. Thank you again.
Staff are very good and helpful.
It is very clean and has a lovely atmosphere.
Thank you for your kind feedback. We are so pleased to hear that you are happy with the care your mother is receiving. It's wonderful to know that our team has made a positive impression and that your find them helpful and supportive. We also appreciate your comments about the cleanliness and...
Mum is always well cared for and treated with dignity and kindness, even when she is difficult. The home and facilities are beautifully kept, and I always feel relaxed and welcome. The food is lovely, and there are lots of activities and entertainment offered to the residents.
Thank you very much for taking the time to leave a lovely review. It means a great deal to us to hear that you feel mum is well cared for and treated with dignity and kindness as this is at the heart of everything we do. Thank you also for your comments about the activities, our facilities and the...
Lots of activities.
Staff are kind & caring.
Clean & tidy rooms - including communal areas.
Entertainment is great.
Thank you very much for your kind review. We are very pleased to hear that your father has received excellent care and you are pleased with the range of activities and standard of our environment. Thank you again for taking the time to share your experience.
I always receive a warm, friendly welcome and I have been made to feel part of the home's family! The staff are amazing, especially in the reception. The initial warm welcome is second to none.
Thank you very much for your 5* review. We are delighted to hear that you always receive a warm and friendly welcome, creating a warm and inclusive atmosphere is very important to us. It's wonderful to know that our team particularly our reception team have made such a positive impression. Thank you again for taking the time to share your thoughtful feedback.
It can be difficult to talk to him in the common areas because the music is too loud.
Staff are always welcoming and helpful.
Thank you very much for taking the time to share your feedback with us. We are pleased to hear that your father is settled, content, and well cared for, and that this is reflected in how he presents to visitors. His comfort and wellbeing are always our priority, so your reassurance means a great...
I don't think we could have found a better place for him with his complex needs.
Mum has been at Heather View for just over a year. There have been some minor 'teething' issues, but generally everything has been very good. Minor interactions with cloths being lost, hearing aids not working, etc, but once raised, these have been addressed. Mum is very happy, even referring to it as 'her lounge'. So generally, very happy with the care and attention she receives.
We appreciate your balanced feedback and understand that there can occasionally be minor issues such as misplaced clothes or hearing aid concerns. We are glad that when these matters were raised our team was able to address them promptly and appropriately. Communication with families is very...
It is a comfort to know that medical support is quickly available from the home as well as the local GPs.
The monthly meetings are useful and connect us to the management team who are keen to be available and helpful.
Staff are friendly and very caring and make the whole family feel welcome and at home. Heatherview is a lovely home, it is always clean and the rooms are modern and very comfortable. Every effort is made to help the residents settle in and to enjoy their time there.
Thank you for your kind words and taking the time to share your experience. We are delighted to hear that you and your family feel welcome and at home at Heather View. Thank you very much again.
I have been in Heather View for nearly 3 years, after losing my husband of 60 years. The staff have looked after me so well bringing me up from very dark places at times. The food is good and there is plenty to do if I want to! I have lived in the area for 55 years and find I am meeting up with old friends. Love our garden and look forward to the summer coming!
Thank you so much for sharing your experience. We’re truly honored to have supported you over the past three years and are delighted to hear that our team has been able to provide care, companionship, and comfort during such a significant time in your life. It’s wonderful that you enjoy the food,...
When we pulled into the entrance of Heather View 16 months ago I was not amazed with the rather austere building but once inside it was very different. A warm welcome, light, bright décore greeted me. I was genuinely taken back by the lively atmosphere. Whoever planned this layout certainly knew what they were doing. I was very taken with the facilities that we could use and enjoy. What a treat! No more empty, lonely evenings. Since being here I have enjoyed listening to a wide range of singers, taking part in special events and entertaining my friends and family.
Thank you very much for sharing your experience and reflections. We’re delighted to hear that, once inside Heather View, you felt welcomed by the warm, light, and lively atmosphere, and that the layout and facilities have enhanced your time with us. It’s wonderful to know that you’ve enjoyed the variety of entertainment that is offered at Heather View.
Light, clean, comfortable very warm and inviting. We had looked at other homes in the area, and they were very disappointing. Where you leave your family you want them to be well looked after, comfortable, and this what I've found by placing our sister here. She has settled in very quickly and loves all the staff. Well done Heather View and thank you for accepting our sister into your care.
Thank you very much for taking the time to share your experience. We’re delighted to hear that you felt so positively about Heather View from the moment you arrived and that our home felt welcoming, comfortable, and inviting. We understand how important it is to trust those caring for a loved one, and we’re honored that you chose Heather View. Thank you for your kind words.
My mum enjoyed her respite stay at Heather View care home, she laughed and made lots of memories here, the staff were amazing with her, she felt safe here. Overall the best care home, I highly recommend it.
Thank you very much for taking the time to leave a review. We’re delighted to hear that your mum enjoyed her respite stay at Heather View and that she felt safe, happy, and well cared for during her time with us.
Heather View is a five star care home. Mum has been a resident for five years ow and has had exceptional care throughout that time. She is treated with extreme dignity and love from all the staff at all times. I cannot recommend Heather View enough if you want your loved one to be looked after in the most caring environment as possible. It really is a home from home.
Thank you very much for your wonderful review and continued trust in Heather View. We’re truly honored to have supported your mum over the past five years and are delighted to hear that she has consistently received exceptional care. Treating our residents with dignity, kindness, and compassion is at the heart of everything we do. Thank you for your heartfelt recommendation.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 May 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Heather View.
Meet the Team (1)

After 12 years working in care homes, I decided to join Care UK due to the outstanding reputation they are recognised for and leading the way forward.
The input into developing their teams acknowledges staff and rewards them for their hard work and commitment.
Outside of work, I love walking in the countryside, which I discovered at the start of lockdown. I attend gym fitness classes and enjoy weight training as this really does help keep a positive mindset and helps alleviate stress.
My favorite part of each day at Heather View is being on the floor and talking to residents, and hearing their ideas and suggestions. For me, it is important to enable the residents to be involved in the running of the home so they feel included and valued.
I look forward to leading and developing the home team, as well as giving and enabling opportunities for the residents to create meaningful moments.
Frequently Asked Questions about Heather View
What types of Care is Heather View registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Heather View have?
There are 74 Single Rooms.
What are the Facilities & Services at Heather View?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Heather View to the centre of Crowborough?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heather View to verify any information. View our terms and conditions. Heather View has an Enhanced Service -more info.