Park House Care Home

Staff went above and beyond to ensure the best possible care and support was provided for both my grandpa and family members who visited. Staff provided a regualr and personal contact to my grandpa and treated him with dignity during this difficult period. As a family, we would like to thank and praise Park House for everything they have done for us.

My first visit to Park House confirmed that this establishment far outshines the many others I'd seen and was my first choice for my father's future home. He has been resident for just over two years and has been treated with care, consideration, respect and dignity. My father's health has rapidly deteriorated and the staff responded professionally and appropriately to accommodate his increasing needs. It is a great relief to his family to know he is so well looked after.

Everyone was helpful and kind for the short period my husband was in Park House Care Home.

I cannot fault the care that my father-in-law has received since being in Park House. The staff from the matron to the cleaners are both professional, caring and friendly. They know which of your relatives is in care and take the time to get to know you also. I am informed immediately of any changes/issues concerning my father-in-law and have total confidence in the care he's receiving.

Food 3 star. Nice friendly atmosphere.

I can honestly say that I have no negative thoughts.

My mother was discharged from hospital to Park House as she was not well enough to go home and yet too well to remain in hospital. Staff at Park House showed enormous patience and caring towards Mother at a time when she was quite disorientated due to ongoing delirium. From the start, the staff worked hard to establish a rapport in what was a quite difficult time. Although Mother will eventually return home as she continues to recover, I and all my family who have visited during her stay would have no hesitation in choosing Park House if long term care became appropriate.

I have many friends and relatives who, in the past, have been in care homes so I am able to come to the conclusion very easily that Park House is far superior to any that I have been in.

Every member of staff that we met were cheerful, helpful and very caring towards our dear friend. Always ready to go that extra mile, the carers were, to say the least, wonderful - they are your greatest asset and worthy of such praise. You can be very proud of all of them. I am!

In the main, staff were extremely kind and caring. The food was acceptable and plenty of it. No complaints at all. If things needed "working out" the management did not shirk their responsibilities. The tick boxes below express the family satisfaction with my deceased wife's last few months in the care home.

Just wanted to say that I am so very pleased to get my Dad into this home. I have heard all about it before my Dad needed to go into care. The home is lovely, but the staff are amazing, not just with the residents but also the family and friends. The staff make a very difficult time a lot easier. Total professionals in all capacity.

My mother was a resident for 6 months. We always found staff to be kind, caring and compassionate. All members of the team (management, carers, laundry, cleaning, catering) greeted us with a warm, smile and a friendly welcome. It is a lovely environment and our mother was in such good hands. Special mention to the activities coordinator and her volunteer sister who always went above and beyond to bring joy to residents and their families.

My husband came into Park House Care Home a short while ago. I have visited him each day and cannot praise the staff enough for their endless effort, support and consideration they have given him and us. The staff are so friendly and cheerful and this to me is what makes a good care home. DEDICATION!

Following a spell in hospital, it was wonderful to get Dad back to Grace unit at Park House. He improved so quickly and enjoyed the familiar faces and personalised care. To see him smiling again during events organised was priceless.

Really been cared for and results are visible.

Our friend is very happy living here.

The facilities are clean and comfortable. Staff are kind and helpful. None has ever shown impatience when asked for help especially in getting to the toilet. The menu is varied and naturally cannot please everyone. More choice would be appreciated but this could lead to waste.

Could not believe the level of attention to the life of my uncle at Park House. He is given specialist care, has a lovely room and there is so much going on with entertainment, shows and more importantly for my uncle, they have friendship dogs. The staff are welcoming, friendly and knowledgeable, management are dedicated.

My father who suffers from dementia and is wheelchair bound has been in Park House since January 2017 and until recently, we have been generally satisfied with his care and with Park House. We are totally self-funding. However, recent developments have alarmed us considerably. An unusually large number of staff have left or are currently in the process of leaving. They quote management and working conditions as their reasons for departure. These risks are having an unsettling impact on the residents and a drop in the standard of care. There have already been times when insufficient staff are available to attend to my fathers' needs. This has left us very worried. We do hope this situation will be investigated and resolved so that Park House can regain our trust and confidence.

Kind, caring staff who go out of their way to make residents/family/visitors welcome and at ease. Lovely facilities with plenty going on.