Park House, Guisborough, Cleveland & Teesside
Park House, Guisborough, Cleveland & Teesside
Park House, Guisborough, Cleveland & Teesside

Park House is a beautiful, purpose-built care home set in the market town of Guisborough and was named by the pupils of St Paulinus RC School on 14 September 2011. Park House is run by an experienced manager who values each and every individual who comes to stay at Park House and ensures their every need is attended to.

Park House is decorated throughout to the highest standard, with spacious living accommodation comprising of several smaller lounges and dining areas. The bedrooms have been designed to be large and well-equipped and all come with en-suite facilities, including their own shower. Those in the Garden Suite also have their own front door. The home has all the facilities you might expect and some you might not, such as plasma televisions in the lounges and in some of the bedrooms, a beauty salon, direct dial telephones in every room, unlimited WiFi access and a cinema.

As well as having a beautiful interior, Park House has beautiful landscaped gardens for residents to enjoy the fabulous views of Roseberry Topping.

Group: HC-One

Person in charge: Aleshia Calvert (Home Manager)

Local Authority / Social Services: Redcar and Cleveland Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 56 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Sensory Impairment

Admission Information: Ages 55+.

Single Rooms: 56

Rooms with ensuite WC: 56

Facilities & Services: Respite Care • Separate Dementia Care Unit • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Park House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 17 Jan 2018

Please contact us for information regarding our bed availability

Reviews

9.8 Park House has a Review Score of 9.8 (9.786)

The Review Score of 9.8 (maximum of 10) for Park House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 47 Reviews over all time. This Average Rating is also the rating value for Park House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 36 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.786 for Park House is calculated as follows: ( (438 Excellents x 5) + (110 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 552 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Park House is based on 36 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 36 Reviews ÷ 11.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    38
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Park House?

  • Extremely LIKELY
    43
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Park House

  • Daughter of Resident/Service User
    14
  • Son of Resident/Service User
    7
  • Friend of Resident/Service User
    5
  • Niece of Resident/Service User
    5
  • Grandson of Resident/Service User
    3
  • more

I come and visit my gran 3-4 times a week I am always made to feel when there are activities on e.g puppet shows, choirs singing etc. The staff always try and get all the residents involved. I love to see the smile on my grans face at these events. Your staff are the most loving and caring people I have ever met.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mam came to Park House for respite. From the moment she came through the door she has been treated excellently. We have been kept informed about all aspects of her care. Every member of staff meets and greets you with a smile and a few words. There are different activities each day which residents and families, if visiting, can join in. You are welcome any time, day or night. You are invited to stay for meals with your family member if you wish to. Excellent service.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This home is fabulous - extremely clean. Staff make you feel like you're part of a family. They have wonderful activities for the residents. I joined my mother for my lunch on New Year's Day and it was lovely, pork dinner with all the trimmings. All the staff, carers, nurses, cooks, managers, cleaners - every one of them do a fantastic job.

I would recommend the home to anyone looking.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Thanks to the staff for how well they look after my Gran. They are a testament to how well this home runs, all staff are kind and engaging. This is a great team of individuals and their employer should be very proud of the 110% given daily.

Park House is clean and homely, the staff are lovely and professional. There's no doubting the level of care the residents receive is top notch, the meals are tasty, the home is kept immaculate by cleaners who take such pride. The carers are attentive and Park House is very well managed.

Gran is happy, she sees people daily who stop to have a chat. I get a sense from everyone that they treat our loved ones with the same care, attention and love that they would like their own to be treated, and that's so refreshing.

Its a safe place with entertainment, socialisation and all the extras that a person may need and deserve in their twilight years, and a reassurance for loved ones that their elderly family member is safe and happy 24/7, you cant put a price on that.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a wonderful home, very clean, fresh and comfortable. There are always smiling faces which greet us as we walk thru the door to visit my grandmother-in-law, the staff are so kind, happy and helpful, nothing is too much for them. Gran seems very at home and content at Park House, its very reassuring and puts our minds at ease that she is so well looked after, care, attention and assistance is just a call button away for her. It's clear that she and other resident's needs are paramount to the staff. The food seems to go down very well, the snacks always seem welcome, the entertainment calendar within the home is fantastic and keeps the residents engaged and socialising with one another.
Couldn't ask for anything better.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been to visits my grandmother-in-law on several occasions. Park House is a beautiful home, all the staff are amazing and could not be more helpful if they tried. Such a warm friendly and welcoming home. My relative is so happy and settled and knows this was the right move for her. All the staff get to know the residents and help out regardless of roles.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Enjoyed our visit. Very friendly staff. It is a lovely home, very clean and tidy. Always made very welcome.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Park House is a brilliant home. I come to visit two friends who I have known since I was a child. They both are very happy at Park House. Would recommend to anyone who was looking at homes. Very well presented and clean.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think that this care home is excellent and would definitely recommend it. All the staff members are great with the residents and family members. There is always something on for the residents eg shows. The shows are fabulous and the residents all love it.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always find the staff very helpful and friendly.
The home is nicely decorated and welcoming.

How likely would you be to recommend Park House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff make this home special. They are caring and treat the residents with dignity. They are friendly and are very aware of each resident's individual needs. There are plenty of activities for the residents to take part in. The food is very good. I am very happy with the standard of care which my relative receives.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I visited nearly all the care homes in this area before I made the decision for Dad to come to Park House. It was a good decision, I now know Dad to be well cared for, safe and happy. The staff, particularly the care staff are great. The atmosphere is friendly and welcoming. I would recommend Park House to anyone.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have found all the staff to be both professional, efficient and caring when caring for my father. Nothing is too much trouble, have a can-do attitude and make the residents feel as individuals and are treated with respect. All members of staff know the resident's family members and you are always made to feel welcome.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is a testament to the Park house care and attention from all the staff that my Uncle, who was very resistant to moving in to a care home, has settled very well and comfortably in a short period of time. Thank you all.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Park House Guisborough is excellent well run, friendly and helpful staff. Good food well presented, clean and well furnished to a high standard.
The care given to patients is excellent and of a high standard.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum moved into Park House in the summer as she was unhappy in the home she was in. From the day she moved in, there was a change in her. She was immediately much happier, content and settled in very quickly.
Staff are helpful and polite/cheerful and make everyone welcome. Mum enjoys the friendly atmosphere in the home, feels that she is listened to and that any problems are quickly sorted. I have seen a big change in mum, both physically and mentally, I know she is now happy and content in her home.
I would highly recommend it to anyone.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Had an extremely warm welcome by all the staff. Felt that my auntie was safe and receiving all the care she needed.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Park House is a great home. All the staff are happy and caring. My mum has massively improved and is very happy here. The home is immaculate and a very good place to live.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find all staff very pleasant, caring and fun with the residents. My auntie is very happy staying at Park House.
Park House is very clean and the staff are very happy to attend to any concerns I have.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have visited several care homes in the past years and I find this one is far superior.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is the third care home that my husband has been in and I moved house (30 miles) to get him a place in Park House which was recommended by two independent people. My husband is happy and well settled and I have a good, friendly relationship with the staff. As with all the care homes that I have experienced, I would like to see more presence on the floor from management as it gives the residents' families assurance that any problems are dealt with.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My mother came to Park house 3 months ago and I was impressed bu how quickly staff understood and met her needs. Whenever I have asked, the member of staff concerned has always been aware of what my mother has been doing, how she has been entering and how she's feeling. Park House provides a lovely peaceful environment, and I have always been made to feel welcome.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

My aunt came into Park House in September 2016. In the 6-7 months, she has been in Park House she looks a whole lot better than she was before, due to the excellent care and attention she is receiving from the excellent staff. I would have no hesitation in recommending Park House to anyone else in need of care and attention.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am more than satisfied with the excellent care provided by the staff at Park House.
The support that I get from the manager in the home is outstanding.
Thank you Park House.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father's care has been excellent.
The staff look after him well and always attend to his needs with care and show a good level of empathy.
Our family are pleased he is living in a comfortable and modern care home which is both clean and organised.
Activities are of a very high standard, particular praise to the activity leader.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am grateful that I have found somewhere that ticks all the boxes.
I'm honoured that my mum was offered a place here and so grateful for how easy the staff made it for mum to move here.
And a big thank you for the support the staff have given me throughout the process.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sorry for scoring all "excellent" but that's just the way it is.
Five stars all the way.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came into Park House on 26th September 2016 as I could not manage at home.
Since moving in I found it to be like home from home.
The facilities are excellent in every way.
Plenty of entertainment and things to do.
The staff are always helpful and friendly.
Nothing is too much trouble to them.
The food is always very good with plenty of choices on the menu.

How likely would you be to recommend Park House? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ever since my aunt has been in the home - and I think she was possibly the first resident - she has been very well looked after and has always been happy here.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

From the beginning, my father has been treated with respect, dignity and professional care. The home is always welcoming and full of activity.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Since my mother has lived in the home there have been some difficult times due to illness.
During these times the staff are very caring and nothing is too much trouble for them. We thank them very much.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have no negative comments to make regarding Park House. My mother has been a resident her for over a year and I find that nothing is too much trouble for all the staff on the floor.
My mother has always been treated with both respect and good humour, always maintain her dignity.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My wife was a resident of Park House for the last 12 months of her life - she had Alzheimer's.
Her treatment was everything we had hoped for.
He was treated with care and consideration - even with love - and was happier there than she had been in her last days at home.
She settled in immediately and never expressed any wish to leave.
The staff and facilities were excellent.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have used the care home for 7days respite for my husband. The staff were always very helpful and cheerful, nothing was a trouble.
The house has a lovely atmosphere and was very light and airy.
Unfortunately, he had a fall on the last day but it was handled quickly and efficiently and I was kept informed at all time.
I would definitely use the home again.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mam has been at Park House almost a year now and from arrival settled well and remains happy. As it was such a difficult decision to move mam into a care home we were lucky to be offered a place here.
From day one every member of staff has been happy and helpful making sure that it feels like home, entertainment and activities are outstanding as are all aspects of life here. I cannot praise all staff enough for welcoming mam into their family and accepting her and all her ways.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

We are impressed with the layout of the home, in particular, the wide corridors with areas of familiar items for people with dementia i.e Elvis photo's a seat with a bus stop sign. old fashioned pram. Our visits were followed by a visit to mum's home. This as very helpful and all our questions were answered. Since admission mums medication has been changed with the help of staff who are alert to infections.
One incident which was followed by a hospital admission was memorable for the exceptional care from two senior staff. All the staff are very friendly and helpful. The food is very good. The furnishings, the cleanliness and the care fo my mum is outstanding.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the home to be very helpful and caring. My friend seems to be very happy here and is treated with lots of kindness and love.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care received by my late mother in law was outstanding. We cannot recommend the staff enough, nothing was too much for them.
Unfortunately, my mother in law passed away at the beginning of June, but the kindness and care given to her during her last years at Park House was brilliant.
My husband and I cannot be more grateful for all that was done for her.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I would just like to say Park House is the nicest care home I have visited. Everything about it is top class. Everyone that works in the home is kind, caring, considerate. It is a real pleasure to visit Park House, a lovely happy place with lots of activities going on for the residents. My uncle is very happy in Park House and it is a great pleasure to visit and meet all the lovely staff.
Thank you to you all for all the hard work you put in.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been in this home about one year now. during which time he has been very well fed and cared for. He joins in all the activities available and is very comfortable and happy there. The staff are always smiling and cheerful. All the building always smells fresh.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Very good standard of care with friendly, helpful and caring staff. Good and spacious facilities. Slightly pricey for this area but pleased mum is well looked after.

How likely would you be to recommend Park House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Very well managed home, clean, friendly and always open. Mam's happy then we are happy. Thanks.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Top class care and cleanliness from caring staff. Always pleasant.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I've found the care home completely and friendly not only the staff and fellow residents but everyone we meet. It would be lovely if we were able to have a walk or ride out in the fresh air. The games and activities are very good. Visits to live shows would be lovely.

How likely would you be to recommend Park House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Every time we visit the staff are so obliging, friendly and helpful, when I asked for coffee the answer was help yourself. You have a good care home and good staff. Well done.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident at Helen McCardle care home for almost two years now and from day one has been treated with utmost respect. The home is more like a 5 star hotel than a care home and I cannot speak too highly of the fabulous staff who work there, friendly, ultra professional and caring and approachable. Nothing is too much trouble for them. I would not hesitate in recommending Helen McCardle care to anyone looking for residential care for their loved ones.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandma has been here since Christmas 2014. The staff are all lovely and make residents and visitors feel at home and very welcome. I feel that my grandma gets the best possible care and I know that the days when I am not there I don't have to worry about her care and safety. I know she is getting looked after and if there are any problems Park House will get in touch and the staff work together with the family to resolve any issues.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submit a Review for Park House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Top 20 Care Homes North East England 2014

Recipient: Park House

Date: Saturday 01 Feb 2014

more details

March 2012

Food Hygiene Rating 5

Recipient: Park House

Date: Tuesday 13 Mar 2012

more details

Job Vacancies

Staff Profiles

Alishia

Alishia Calvert

Job Title: Home Manager

Joined: 2017

Description:

What does ‘kindness’ mean to you?

“I believe that kind care involves giving the best of yourself to each and every Resident.”

Alishia has gained over 15 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Having worked at Park House for a number of years, Alishia closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Park House.

When asked what she enjoys most about her role, Alishia remarked:

“No two days are the same and I get huge satisfaction from caring for so many different people.”

Away from work, Alishia enjoys reading, walking and socialising with friends.

If you would like to find out more information about Park House, Alishia has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Park House