Park View Residential Care Home

A real warm friendly welcome. The home is warm and clean. All rooms have their own bathrooms which was a big tick for me when choosing for my mum. There is a fantastic inside-outside atrium that is used for activities and events. Staff are approachable and helpful. There is a good range of activities and events. Communication is good but information can sometimes need chasing up. It is not always clear who the key worker is for my mum. It would be helpful if there was a way to communicate through email; information regarding activities and menus could be shared on the website so visitors can see what is happening during the week. It would be nice to be able to get some refreshments whilst visiting.

Dad appears to be well cared for and looks clean and smart. If dad has a fall I have always received a call telling me what has happened and how he is. If he has been hurt or injured, I am told of the action which has been taken. Dad seems to be happy in the home. As he has dementia, dad is unable to tell me what he has been doing sometimes.

On August 15th my wife celebrated her 80th Birthday and on arrival, my daughter and I were greeted with a Gazebo used by visiting relatives which were decorated with bunting, a banner and a fully furnished dining table, all done by a lovely member of staff who came in on her day off. The home is clean and has a happy atmosphere, I wouldn't hesitate to recommend it.

The overall care that my mother receives is very good as the majority of the staff seem to really care for and about her.

We cannot fault the care our Mum has received since moving into Park View in August 2020. We are always well informed by the extremely friendly staff, who are always well informed and able to answer any questions we have. My mum obviously is enjoying the food at Park View as she has gained weight. Unfortunately, we have not been able to experience Park View without covid restrictions and we are looking forward to being able to visit without restrictions.

The staff are very pleasant and informative. Health and safety paramount during the Covid outbreak. I am told by my sister the food is healthy and tasty. My experiences on visiting are very good.

Very pleased with the care provided to my mother. She is extremely well looked after and I am kept informed as to her care on a regular basis.

Park View staff loved our relative. They didn't get everything right but they never tried to cover up when things went wrong. They always cared. Our relative was challenging to care for, with multiple issues, so a good test of the system, Park View passed with flying colours.

The staff at Parkview do a wonderful job under testing conditions. Mum is always clean, tidy and well-fed and more importantly, hydrated. All staff are very approachable and will make time to discuss options, ideas and thoughts. Friendly and professionally managed. Their hard work is greatly appreciated and it has been lovely to feel that Mum is safe despite her deteriorating condition.

Park View has continued to care well for my mum throughout these difficult times. The staff have done all they can to keep her safe and well. The all-important visits, albeit behind a screen, have been maintained when others have struggled. My mum is treated kindly and with respect. She is always clean and nicely dressed, even with lipstick, just as she always was before succumbing to Alzheimer’s. She enjoys her food and generally looks very content. She was vaccinated very early and any health issues are always addressed promptly. I very much look forward to my twice-weekly visits and am extremely grateful to the staff who have been there for my mum.

During this pandemic, the staff have done their utmost to keep the residents safe and happy, and it's been reassuring to know she's in such good hands. We receive photos and can see she is happy. I would definitely recommend Park View for loved ones.

Very good home. Staff can't do enough. Brilliant, would recommend any time.

My husband has been looked after very well. Staff are brilliant.

My mother has been here since April and settled really well. The care is good and I'm happy with the home, staff are friendly, it's clean and safe, and I would recommend it for any of my family members/friends/or relatives. My mother has day trips out and there are a lot of activities for her to keep her stimulated.

I find Park View has a welcoming, friendly and calm atmosphere at every visit. The purpose-built design works really well compared to other homes I've been involved with over the last 10 years, as it gives residents a choice of where to spend their day rather than looking at the same 4 walls or constant TV. The meals are home-cooked and varied. The staff are really supportive to families as well as the residents, they keep you well informed and are quick to respond to any worries.

My mom only became a resident at Park View in March but even in this short period of time the change in our mom has been phenomenal and me and my two brothers put it down solely to the fantastic team at the home. Nothing is too much trouble and it’s a great peace of mind to us to know that she is happy and getting the care she needs as and when required. Thank you to the manager and all the team.

The staff are very caring and considerate about residents. The home is very clean, outstanding activities, entertainment very good, meals very good I can't complain about anything or anybody. Mum settled in very well and happy due to the kindness of the staff. Made good friends with residents and staff.

Quite honestly my wife couldn't be in a home with more loving, dedicated carers.

The care home is very well run with an excellent management team, all the staff are always friendly and very helpful and caring, the home is always clean and tidy.

I do think that a member of the Carers Team should go with patients suffering with Alzheimer's. They don't know what is happening and can't answer questions for the doctors (going to the hospital if not well or had a fall).