Hengist Field Care Centre

Pond Farm Road, Borden, Sittingbourne ME9 8LS
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9.7 146 Reviews
  • Hengist Field Care Centre, Sittingbourne
Hengist Field is a modern, purpose-built Home situated in the beautiful Kent countryside, close to the picturesque village of Borden. The Home’s dedicated and highly qualified team are committed to providing the highest quality residential, nursing and dementia care and support for their 75 residents.

The Home also has a fulltime Physiotherapist to support residents with rehabilitation, enabling bespoke day or short-term placements. Physiotherapy services also help with improving peoples’ strength, avoiding or reducing falls, contractures, and improved overall well-being.

Each single room includes an ensuite wet room. The Home has five lounges, three dining rooms, a sensory room, activity room, relatives’ room, purpose-built cinema and an onsite hair salon; all surrounded by large secure gardens with relaxing water features.

Hengist Field residents enjoy regular trips to the countryside and coastal towns in their minibus, along with trips to local country parks and garden centres, or a nearby pub for lunch. Residents are encouraged to remain active and pursue hobbies and interests, both old and new.

One of the first care providers to champion the importance of nutrition for older people and those with Dementia, Nellsar employ a Head of Nutrition and Wellness. Hengist Field acknowledges that nutrition and hydration are an integral part of good health and well-being, delivering well-balanced, nutritious meals and snacks to residents every day.

Hengist Field also benefits from a Well-Being Team of fully-qualified holistic therapists who use nurturing touch, complementary therapies and relaxing treatments to improve residents’ quality of life and sense of well-being.

Employing the Care Vision® digital care management system throughout the Home ensures that the entire care service delivery, recording and reporting systems are optimised and centred around residents and their personalised care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1800 – £1850
  • Self-Funded Residential Dementia Care: £1800 – £1800
  • Self-Funded Nursing Care: £1800 – £1850
  • Self-Funded Nursing Dementia Care: £1800 – £1850
  • RESPITE Self-Funded Residential Care: £1800 – £1849
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Care: £1800 – £1850
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1850

Hairdresser, chiropodist and Physiotherapist are extra. Most other things are included.

These prices are only a guideline, please contact Hengist Field Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Neli Koleva (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (75)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • The home maintains an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch.

Hengist Field Care Centre Reviews (146)

Total of 146, showing 121-140
9.7

Hengist Field Care Centre has a Review Score of 9.7 (9.743) out of 10, based on 33 reviews in the last 2 years. Over all time Hengist Field Care Centre has 146 reviews.

Overall Experience

  • 96
  • 41
  • 7
  • 2
  • 0

Date Published

146
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12
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Review from Wayne D (Son of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall Standard of the care centre is excellent. The staff are very friendly and caring they go above and beyond with their care and helpfulness to the family. Very happy with my mum living here.

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Review from Margaret A (Wife of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family are quite happy with the care and safety/security that my husband gets.

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Review from Helen J (Daughter of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, welcoming staff who have time to listen to any concerns. My mother is kept comfortable and is well looked after making her end of life care as painless as possible for her, family and friends. Over the last couple of months, mum's personality and essence have won the heart of many. Staff tell
me she is "lovely" and mum is thankful.

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Review from Barry O (Son of Resident) published on 20 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Have had cause to complain about Mum's care on 3 or 4 occasions now. Left in bed too often, not washed properly, staff slow to attend when requested, unpleasant ingrowing toenail not addressed until raised with a senior member of staff.
Discussed with Management team every time and promises were made
to prevent reoccurrence but issues still arise (today Mum was not cleaned properly and was wearing someone else's dirty trousers when my sister visited).

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Review from Ron S (Son of Resident) published on 7 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my wife and I are quite happy with the care that my father is being given. The only problem that we have is that his clothing seems to go missing. In the past my wife Brenda and I have had to go to the laundry room and retrieve my father's clothing, we were informed that the labels we had stuck
to his clothes had come off and that the best thing to do for recognition purposes was to write in the clothing with a laundry pen. Earlier this month we were told by one Hengist member of staff that if an item of clothing gets contaminated then it is disposed of. BUT when we were talking to another staff member on Monday (20th) they informed us that all "contaminated" clothing is washed in a 90-degree wash and NOT disposed of. We have purchased quite a lot of new clothing for my father recently. All of my father's clothing now has his name written inside in many positions on each piece of clothing. Still, he appears to have clothing gone astray.


At the moment this is our only concern.

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Review from Jane (Daughter of Resident) published on 23 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found my relative to be clean, warm and have drinks available. I know she is well cared for by the regular staff that I see. Staff are always willing to talk to me about Mum and they seem to know her likes and dislikes.

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Review from Patrick M (Son of Resident) published on 22 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff directly employed by the care home are wonderful. Problems do arise from some agency carers not knowing each client's individual requirements. The food is nutritionally ok but the presentation does not make it inviting to eat. The manager has an open door policy and can be spoken to anytime. Activities
promised for bedbound did not materialise.

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Review from Allan C (Husband of Resident) published on 22 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in care for almost six years at Hengist Field. I have been very happy with the level of care and the friendly way the management and staff have treated me. My wife is very happy and has always been very pleased with the care and compassion she has received.
The food which is cooked
in-house provides a well-balanced diet, although of recent months she has not been able to take much food or drink as she has become much weaker and has to be fed at all times by someone. I try to go to the home twice a day at mealtimes to feed my wife, as this relieves the staff of yet another time-consuming job. The room she has is very comfortable and is cleaned every day.

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Review from Steve G (Son of Resident) published on 21 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's general health has improved as much as its going to since she has been resident at Hengist Field. She has no complaints about the home, her accommodation or the facilities. She is generally much improved.

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Review from Peter F (Son of Resident) published on 27 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we couldn't recommend highly enough this care home and all the staff that work there. Their dedication to caring for my father went way beyond what we would have expected, and the whole atmosphere, personal attention to detail, and genuineness of care made his last days much more easy for
him, and for us. All we can do is to warmly thank all who had any part in caring for him, we hugely appreciate you all.

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Review from Jennifer A (Friend of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Staff fine especially reception. Communication with us was poor, records/chart not updated. No alarm in room. Then it was never in her reach. Water jug over the other side of the room and no glass to drink from. After complaint drinks were left on her bed table. The manager did not leave office when
we went to empty my friend's room. Did not speak to us even when safe key could not be allocated to return my friend's rings to us.

Reply from Lynda Ellis, Home Manager at Hengist Field Care Centre

Thank you for taking the time to share your feedback following your friend's stay at Hengist Field Care Centre. I welcome the opportunity to be able to discuss this further with you and would like to send my sincere apologies for the distress you have experienced.


We strive to deliver a high standard of care to residents and acknowledge that sensitivity and understanding when a loved one passes away is very important so I was sad to hear about the way we handled communication both during your friend's stay and following her death.
We take the comments made in your review very seriously and they will be used to assist us to continually improve our service.


Kind regards

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Review from Karen M (Wife of Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was taken to Hengist Field Care Centre at the beginning of February this year, following three months in hospital. He is receiving excellent care and nursing and my family and I could not have wished for him to be in a better place. All the staff are friendly and helpful, always willing
to sort any problems out and give us advice and reassurance when we need it. We know we won't have my husband back at home and Hengist is the very best we could wish for as his home.

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Review from D G (Daughter of Resident) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very daunted and worried about the prospect of my father going into a nursing home full time as have had quite negative experiences with my nan and my dad previously in nursing homes and really just got a generally bad feel for them overall and ended up losing faith!! Here at Hengist Field Care
Centre, however, from the moment I walked through the door I felt very at ease and honestly can say I think my dad is in the best possible place. It's always very welcoming there and the staff are always very friendly and professional. It has been really hard since my dad took ill 6 months ago coming to terms with it all and the fact he cannot come home and it has been one less burden to know that he is being looked after exceptionally well. The minor criticism I'd have is that where there are so many different bank/night staff at times things aren't carried out maybe as they should be, I.e the details being written in the folder etc. This is possibly the only thing that lets the level of service slip at times in my opinion.

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Review from Rose W (Friend of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Modern building and facilities but over-reliant on agency staff to provide care. Often the staff are not trained to a sufficient standard and are often rude to patients. There is limited management supervision of the type of "care" provided and standards are often allowed to fall. No regular discussions
with residents to identify problems. Visitor observations were sought but books have been removed. Standards have been allowed to fall.

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Review from Sonja D (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Hengist Field Care home for 2 years. She is very happy there and is well looked after. The staff are exceptional and always have a chat with her. She has dementia so doesn't always understand what is going on. I would recommend the home to my friends and family.

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Review from Judith B (Niece of Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my aunt once a week and she was admitted to Hengist Field Care Centre in July 2016. As far as I'm concerned she appears to receive overall excellent medical/nursing care and the medical/nursing care and the staff are generally kind to her and welcoming. The level of general care appears good.
I have not been present at meals times so cannot comment as to whether she needs help with eating. She tells me she enjoys the meals although I am unsure how reliable she is as a degree of dementia has set in.

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Review from Pat B (Son of Resident) published on 15 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hengist Field is a modern care home of the highest standard. The staff are very kind and caring towards the residents and very helpful towards relatives and visitors. Nothing is too much trouble. If I ever need to go into a care home Hengist Field would be the place for me.

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Review from Steve S (Son of Resident) published on 11 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

While generally care at the home is to a high standard, significant problems have occurred since June last year which local management have failed to prevent, adequately investigate or resolve. There are wonderful carers but the home is not run by competent and intrusive management. Simple dementia-related
problems and how to overcome them appear difficult for managers to understand. The approach to resident care is generic rather than client-centred and communication between management and relatives when problems are raised, is poor, tardy, defensive, ever apologetic but never conclusive. Problems like: finding a knife, prescribed medicines (not taken but hidden) and soiled sheets hidden in my father's drawers; his dementia date board frequently set to the wrong date; forgetting to reschedule missed medical appointments, are examples of issues discovered by myself rather than by the staff. It could be exceptional here. Yet it has been a battle to get the management to grip problems.

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Review from Becky S (Daughter of Resident) published on 2 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were struggling to provide the 24 hour care that my 92 yr old, terminally ill mother needed. She was SO reluctant to go into ANY care home; she was scared, upset, angry... It felt so awful having to take the decision for her.


On the day she was admitted to Hengist Field the care team handled

the situation so well. While my sister unloaded the car Mum was invited and willingly accepted the invitation to join the other residents in one of the lounges for a sing-a-long. She absolutely loved it.


The team allowed her to settle at her own pace. She stayed in her room for the first couple of weeks but once she found her equilibrium, she started to accept the invitations to have lunch in the dining room and join in the daily activities in the lounge. Then there was no stopping her! She's made some lovely friends and thrown herself wholeheartedly into all activities and outings on offer.


She's getting increasingly frail now but is so calm & peaceful, I couldn't wish for anything more.

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Review from June D (Friend of Resident) published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I go there once every two weeks to see residents in the lounge. Used to be a Pets as Therapy visitor but my dog had an allergy to the carpet cleaner and they asked me to stay on as a friend. I go on the activities/coffee morning. Now stay in the lounge but have been all round the home before and found
it to be a very clean and pleasant place. The staff are friendly too.

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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Hengist Field Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Hengist Field Care Centre is calculated as follows: ( (301 Excellents x 5) + (83 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 393 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hengist Field Care Centre is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (5)

Meet the Team (1)

Neli

Neli Koleva

Job Title: Registered Manager

Joined: 2018

"Hello, I’m the Manager of Hengist Field Care Home in Sittingbourne. I joined the Nellsar family as Manager here at the Home in November 2018, bringing with me 34 years' Nursing experience from working in a variety of UK and overseas care settings. Our wonderful team here provide high-quality care while ensuring that our residents enjoy all aspects of life within our Home.


Hengist Field Care Home was opened in 2011 and the design fits in beautifully with the surrounding Kent countryside of Oast Houses and orchards. We have first-class facilities here for our residents to enjoy and are developing many new and exciting ideas and initiatives to enhance daily life within the Home. Our gardens and the surrounding area are stunning and these include a spectacular courtyard, sensory garden and an area where residents enjoy growing soft fruits in the summer.


On warm sunny days lunch is often served in the gardens and families are welcome to relax with loved ones and enjoy quality time together.We pride ourselves in promoting a caring, family-orientated atmosphere, where we extend our support to friends and families of our residents.
We have a Friends of Hengist Support Group to support relatives who find it helpful to share their experiences with others in similar circumstances and the desire to learn more about the illness or condition that affects their relative. We also hold Alzheimer’s Society Dementia Friends Information Sessions. These are very informal and are designed to give people a greater awareness and understanding of how Dementia may change their loved ones.


We like to make each day meaningful for residents of our Home. Our Activities team are always planning something different. Every week we have a range of organised activities, which may include; exercise classes, musical mornings, coffee mornings, food tasting, arts and crafts or musical therapy.


Our Well-Being Team are on hand to deliver one to one relaxing sessions which may be in the form of a massage, or aromatherapy which has wonderful benefits to the holistic health of residents. Our Cinema room plays a film of the day which runs twice a day every day – so our residents can enjoy the nostalgia of popcorn and an old movie. In the summer, we have BBQs every month, with live music – an opportunity for residents, relatives, friends and staff to get together and enjoy each other’s company.


A daily Lunch Club also allows residents living in different units within the Home to meet up, enjoy a meal and spend some time together in one of our tastefully decorated dining rooms.We extend a warm welcome to everyone who wishes to join us when we participate in charity events including Alzheimer’s Society Cup Cake Days and The World’s Biggest Coffee Morning organised by Macmillan Cancer Support.


We host relatives and residents meetings at which discussions are held about how families can become more involved and how we, as a Care Home, can continue to improve upon all aspects of our care and services provided at the Home. We implement any suggested new activities, or ideas, or menu suggestions, and then we meet again to discuss how well these were received."

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hengist Field Care Centre to verify any information. View our terms and conditions. Hengist Field Care Centre has an Enhanced Service - more info.