Hengist Field Care Centre

It's a very nice environment. On the whole, I am pleased I chose this nursing home.

A very calm, peaceful and dignified approach! Staff very friendly and caring, nothing is too much trouble. Rooms very clean and functional whole site is peaceful, staff keep relatives informed re residents.

Pleasant atmosphere in home, have experienced some problems but usually addressed by staff. Rather expensive.

Overall Standard of the care centre is excellent. The staff are very friendly and caring they go above and beyond with their care and helpfulness to the family. Very happy with my mum living here.

Myself and my family are quite happy with the care and safety/security that my husband gets.

Friendly, welcoming staff who have time to listen to any concerns. My mother is kept comfortable and is well looked after making her end of life care as painless as possible for her, family and friends. Over the last couple of months, mum's personality and essence have won the heart of many. Staff tell me she is "lovely" and mum is thankful.

Discussed with Management team every time and promises were made to prevent reoccurrence but issues still arise (today Mum was not cleaned properly and was wearing someone else's dirty trousers when my sister visited).

Both my wife and I are quite happy with the care that my father is being given. The only problem that we have is that his clothing seems to go missing. In the past my wife Brenda and I have had to go to the laundry room and retrieve my father's clothing, we were informed that the labels we had stuck to his clothes had come off and that the best thing to do for recognition purposes was to write in the clothing with a laundry pen. Earlier this month we were told by one Hengist member of staff that if an item of clothing gets contaminated then it is disposed of. BUT when we were talking to another staff member on Monday (20th) they informed us that all "contaminated" clothing is washed in a 90-degree wash and NOT disposed of. We have purchased quite a lot of new clothing for my father recently. All of my father's clothing now has his name written inside in many positions on each piece of clothing. Still, he appears to have clothing gone astray.

At the moment this is our only concern.

I have always found my relative to be clean, warm and have drinks available. I know she is well cared for by the regular staff that I see. Staff are always willing to talk to me about Mum and they seem to know her likes and dislikes.

Staff directly employed by the care home are wonderful. Problems do arise from some agency carers not knowing each client's individual requirements. The food is nutritionally ok but the presentation does not make it inviting to eat. The manager has an open door policy and can be spoken to anytime. Activities promised for bedbound did not materialise.

The food which is cooked in-house provides a well-balanced diet, although of recent months she has not been able to take much food or drink as she has become much weaker and has to be fed at all times by someone. I try to go to the home twice a day at mealtimes to feed my wife, as this relieves the staff of yet another time-consuming job. The room she has is very comfortable and is cleaned every day.

My mother's general health has improved as much as its going to since she has been resident at Hengist Field. She has no complaints about the home, her accommodation or the facilities. She is generally much improved.

As a family, we couldn't recommend highly enough this care home and all the staff that work there. Their dedication to caring for my father went way beyond what we would have expected, and the whole atmosphere, personal attention to detail, and genuineness of care made his last days much more easy for him, and for us. All we can do is to warmly thank all who had any part in caring for him, we hugely appreciate you all.

Staff fine especially reception. Communication with us was poor, records/chart not updated. No alarm in room. Then it was never in her reach. Water jug over the other side of the room and no glass to drink from. After complaint drinks were left on her bed table. The manager did not leave office when we went to empty my friend's room. Did not speak to us even when safe key could not be allocated to return my friend's rings to us.

My husband was taken to Hengist Field Care Centre at the beginning of February this year, following three months in hospital. He is receiving excellent care and nursing and my family and I could not have wished for him to be in a better place. All the staff are friendly and helpful, always willing to sort any problems out and give us advice and reassurance when we need it. We know we won't have my husband back at home and Hengist is the very best we could wish for as his home.

I was very daunted and worried about the prospect of my father going into a nursing home full time as have had quite negative experiences with my nan and my dad previously in nursing homes and really just got a generally bad feel for them overall and ended up losing faith!! Here at Hengist Field Care Centre, however, from the moment I walked through the door I felt very at ease and honestly can say I think my dad is in the best possible place. It's always very welcoming there and the staff are always very friendly and professional. It has been really hard since my dad took ill 6 months ago coming to terms with it all and the fact he cannot come home and it has been one less burden to know that he is being looked after exceptionally well. The minor criticism I'd have is that where there are so many different bank/night staff at times things aren't carried out maybe as they should be, I.e the details being written in the folder etc. This is possibly the only thing that lets the level of service slip at times in my opinion.

Modern building and facilities but over-reliant on agency staff to provide care. Often the staff are not trained to a sufficient standard and are often rude to patients. There is limited management supervision of the type of "care" provided and standards are often allowed to fall. No regular discussions with residents to identify problems. Visitor observations were sought but books have been removed. Standards have been allowed to fall.

My mother has been a resident in Hengist Field Care home for 2 years. She is very happy there and is well looked after. The staff are exceptional and always have a chat with her. She has dementia so doesn't always understand what is going on. I would recommend the home to my friends and family.

I visit my aunt once a week and she was admitted to Hengist Field Care Centre in July 2016. As far as I'm concerned she appears to receive overall excellent medical/nursing care and the medical/nursing care and the staff are generally kind to her and welcoming. The level of general care appears good. I have not been present at meals times so cannot comment as to whether she needs help with eating. She tells me she enjoys the meals although I am unsure how reliable she is as a degree of dementia has set in.

Hengist Field is a modern care home of the highest standard. The staff are very kind and caring towards the residents and very helpful towards relatives and visitors. Nothing is too much trouble. If I ever need to go into a care home Hengist Field would be the place for me.