Hengist Field Care Centre

They make him laugh, take good care of him. Nothing is too much trouble for them. They make me feel welcome as soon as I come in the door.

Good food, great care and clean.

It's always caring. It's so clean and the staff are amazing. I would recommend 100%

When I see my nan, she always seems content and the carers are cheery to her. I feel confident she's cared for well.

In general, the carers and other staff treat residents with care and respect their privacy. Attention is paid to engaging the residents in activities appropriate to their various conditions. As with all providers of this service, occasionally agency staff are hired. A good standard of housekeeping is maintained with regular staff and in-house laundry.

A wee bit disappointed in management over last few months but expecting better due to new management appointment.

Recent improvements to all areas are very positive. Relatives are kept informed of changes in health etc. Permanent staff are brilliant but unfortunately, agency staff do not seem so well trained but this is improving.

It's a very nice environment. On the whole, I am pleased I chose this nursing home.

A very calm, peaceful and dignified approach! Staff very friendly and caring, nothing is too much trouble. Rooms very clean and functional whole site is peaceful, staff keep relatives informed re residents.

Pleasant atmosphere in home, have experienced some problems but usually addressed by staff. Rather expensive.

Overall Standard of the care centre is excellent. The staff are very friendly and caring they go above and beyond with their care and helpfulness to the family. Very happy with my mum living here.

Myself and my family are quite happy with the care and safety/security that my husband gets.

Friendly, welcoming staff who have time to listen to any concerns. My mother is kept comfortable and is well looked after making her end of life care as painless as possible for her, family and friends. Over the last couple of months, mum's personality and essence have won the heart of many. Staff tell me she is "lovely" and mum is thankful.

Discussed with Management team every time and promises were made to prevent reoccurrence but issues still arise (today Mum was not cleaned properly and was wearing someone else's dirty trousers when my sister visited).

Both my wife and I are quite happy with the care that my father is being given. The only problem that we have is that his clothing seems to go missing. In the past my wife Brenda and I have had to go to the laundry room and retrieve my father's clothing, we were informed that the labels we had stuck to his clothes had come off and that the best thing to do for recognition purposes was to write in the clothing with a laundry pen. Earlier this month we were told by one Hengist member of staff that if an item of clothing gets contaminated then it is disposed of. BUT when we were talking to another staff member on Monday (20th) they informed us that all "contaminated" clothing is washed in a 90-degree wash and NOT disposed of. We have purchased quite a lot of new clothing for my father recently. All of my father's clothing now has his name written inside in many positions on each piece of clothing. Still, he appears to have clothing gone astray.

At the moment this is our only concern.

I have always found my relative to be clean, warm and have drinks available. I know she is well cared for by the regular staff that I see. Staff are always willing to talk to me about Mum and they seem to know her likes and dislikes.

Staff directly employed by the care home are wonderful. Problems do arise from some agency carers not knowing each client's individual requirements. The food is nutritionally ok but the presentation does not make it inviting to eat. The manager has an open door policy and can be spoken to anytime. Activities promised for bedbound did not materialise.

The food which is cooked in-house provides a well-balanced diet, although of recent months she has not been able to take much food or drink as she has become much weaker and has to be fed at all times by someone. I try to go to the home twice a day at mealtimes to feed my wife, as this relieves the staff of yet another time-consuming job. The room she has is very comfortable and is cleaned every day.

My mother's general health has improved as much as its going to since she has been resident at Hengist Field. She has no complaints about the home, her accommodation or the facilities. She is generally much improved.

As a family, we couldn't recommend highly enough this care home and all the staff that work there. Their dedication to caring for my father went way beyond what we would have expected, and the whole atmosphere, personal attention to detail, and genuineness of care made his last days much more easy for him, and for us. All we can do is to warmly thank all who had any part in caring for him, we hugely appreciate you all.