
I would recommend the care home to everyone. Nothing is too much troublL C(Daughter of Resident/Service User)



I would recommend the care home to everyone. Nothing is too much troublL C(Daughter of Resident/Service User)



Located in the centre of Low Fell, Gateshead, Springfield House Care Home offers personalised residential and residential dementia care to older people.
The modern and comfortable home offers lovely en-suite bedrooms, a hair salon, sensory room and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and provides opportunities to engage with the local community. The range of lovely dining areas provide the perfect spot for...
Care Provided by Springfield House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 73 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Springfield House Care Home for full pricing details and T&Cs.
Contact Springfield House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Emma Eagle(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (73)
- Single Rooms with ensuite Wet Room (71)
Springfield House Care Home Reviews (134)
Springfield House Care Home has a Review Score of 9.7 (9.660) out of 10, based on 45 reviews in the last 2 years.
Over all time Springfield House Care Home has 134 reviews.
The staff are all excellent and friendly.
The place is spotless.
The rooms and facilities are excellent.
If you're looking for a care home for your loved one I highly recommend you check out this place.
Mum was well looked after during her respite stay. All staff remembered my Mum's name which was a real comfort to her. Would definitely recommend Springfield House.
Went for 2 weeks of respite. The whole place needs refurbishment. The first set of towels I was given was full of holes. There were no grab rails in the bathroom, which I found very unusual for a care home. My bed was never changed during the 2-week period.
Thank you for taking the time to complete a review for Springfield House. At HC-One we strive to provide kind, compassionate care and I am sorry that you have not experienced this. We take all concerns seriously and I would like to discuss the issues you have raised to enable me to investigate the...
All too often I've visited elderly family or friends who are in a care facility and whilst 'technically' they may be OK and looked after, there's never really enough staff at 'all times' and it feels like it's often the bare minimum.
From the moment you walk into Springfield - fresh, clean, well staffed. Great communal areas. My Mum had a lovely room. Fresh towels and cleaner in her room daily. Her own phone is in her room.
Staff always come round with tea/biscuits, fruit, meal choices etc. The hairdresser visited often. Activities. Outings. Glass of wine with a meal. Coffee mornings. Seating in Garden. Events.
Very well maintained, how can I say, always felt 'nice', not just doing what they need to do. Good communication with billing/admin if required.
The first impression from walking through the door was 'Wow' like being in a hotel on holiday. The decor is homely and welcoming, the rooms are a great size and the staff are amazing. Nothing was too much trouble! Grandma's bedroom was changed around to suit her needs and to make her feel safe and welcome. The home visit to meet Grandma first was a great touch. The gardens are beautiful and the entertainment is great for the residents.
My father stayed in Springfield House for 6 weeks. The care staff were exceptional, they provided individual care as required but also encouraged and supported independence. Management were lovely. The facilities and activities were plentiful. Meals were great and a varied choice with regular refreshments during the day to encourage hydration. Overall, outstanding home and excellent service. I would recommend to others.
At the end of life for Dad, the staff welcomed us (as they always have) to treat their home as ours. This allowed us to be with Dad until the end. Nothing was too much trouble for the staff and the care they showed Dad was amazing. At Dad's final departure to the chapel of rest, the staff respectfully formed a guard of honour to mark his leaving. The care and compassion from the staff to dad was overwhelming showing their care.
Our father was in Springfield for 8 months and it was the best 8 months we could have wished for before he passed away. The management were outstanding, along with all of the staff. Our father was happy, content and cared for amazingly. We could not ask for anything more. Thank you each and all of you for your care. We will forever be grateful.
Our dad had 2 weeks of respite in here. Very clean and friendly with great staff. Nothing was a problem. Great food choices and he really enjoyed the bus trips out to the coast. Special thanks to the admissions coordinator who made him feel so welcome, thank you.
The environment in The Springfield House Care Home is very warm and inviting. Staff are all excellent, lovely, caring manner. Mam has been settled here. The service Mam received is excellent.
Since a second member of staff has been employed for well-being, there has been a great improvement in the amount of activities on offer to the residents. This has changed the whole atmosphere of the home and is definitely what my mum needs. She is no longer able to occupy herself, and in the past or on days when there is nothing going on she gets bored, leading to low mood. I am very pleased that the well-being team is now starting to work at weekends, which was always a very quiet time with nothing going on.
Overall, a very pleasant stay.
Mother was looked after really well, she enjoyed being here and thought of it as her second home. She liked the banter with the staff and enjoyed many laughs with them. Mum was treated very well with dignity and care.
The move into care has been difficult for my mother, but I am delighted that she appears settled now. Recently she has started to engage with staff and other residents and is taking part in activities. Everyone in the home has been wonderful and I would like to thank them for taking such good care of my mother!
Every time I've been, everybody is friendly.
The care home is a safe and secure building for the residents. There are multiple choices for meals every day and activity day on Tuesday's coffee morning, which is well attended. Staff are attentive to residents and nothing seems to be a bother, everyone is well catered for. When we visit we are made welcome and kept informed of Mother-in-law's progress. There are other activities that take place, but do not know if well attended by residents. Overall, our family are very pleased with the care and set up of Springfield House.
My mam was a resident at Springfield House from May 2023. The staff were wonderful with my mam. The home has a lovely, open, welcoming feel to the place and it gave our family great comfort that she was in such a warm and friendly setting. Unfortunately, Man's dementia deteriorated significantly so she was unable to remain at Springfield House. During the time that Mam was transitioning to her new setting, the staff at Springfield House were fantastic, even though my mam had developed some challenging changes due to her dementia.
I've been thoroughly impressed by the standards of the home in Low Fell and the dedication of the staff that work there. My interactions, although brief, led me to believe that my mother's needs were taken care of. The surroundings, the staff and the caring attitude everyone showed really left a lasting impression. My elderly mum was always smiling, so I knew she was happy there, and a happy Mum equals a happy daughter! Thanks so much.
My father-in-law has received excellent care since coming into the home in March. The staff are caring and compassionate. We have been kept up to date with changes in his condition as they arise. It is greatly reassuring to us to know he is so well cared for. I would like to thank all those involved in his care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (15) & Events (0)
- 25 Feb 2026
Residents of Springfield House Care Home in Low Fell, Gateshead, enjoyed an inspiring day trip to the Glass Museum in Sunderland, where they were amazed by the intricate details and...
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 20 Nov 2024
HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...
There are no upcoming events for Springfield House Care Home.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: HC-One
- 28 Feb 2023Recipient: HC-One
- 30 Jun 2021Recipient: Springfield House Care Home
Meet the Team (0)
There are no Team Members posted yet.
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