Springfield House, Gateshead, Tyne & Wear
Springfield House, Gateshead, Tyne & Wear
Springfield House, Gateshead, Tyne & Wear

Located on Durham Road, Springfield House is a flagship 69-bed care home providing residential, EMI, short breaks and post-treatment recovery packages in the heart of Low Fell. Like all HC-One care homes, Springfield House is decorated throughout to the highest standard, with spacious living accommodation comprising of several smaller lounges and dining areas.

The bedrooms have been designed to be large and well-equipped and all come with ensuite facilities and all offering their own shower. Springfield House also offers Garden Suite bedrooms where residents can enjoy the convenience of their own front door.

All of the facilities you might expect and some you might not, such as plasma televisions in the lounges and in some of the bedrooms, direct dial telephones to every room, a beauty salon and nail bar, an Event’s Suite and bar, gym, Internet cafe with unlimited WiFi access, a cinema facility, The Orangery Restaurant and Tea Rooms.

Springfield House also offers one bedroom living suites, providing residents with a small kitchenette, bathroom, lounge and bedroom.

As well as having a beautiful interior, Springfield House boasts fabulous landscaped gardens and outside sitting areas for residents to enjoy activities or a simple stroll in the fresh air!

All residents at Springfield House receive a copy of Springfield House Daily News, a daily news bulletin that helps to keep everyone up-to-date with what’s going on.

Group: HC-One

Person in charge: Trish Starr (Manager)

Local Authority / Social Services: Gateshead Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 69 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 69

Rooms with ensuite WC: 69

Facilities & Services: Day Care • Respite Care • Sheltered Housing • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Minibus or other transport • Lift • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Springfield House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.6 Springfield House has a Review Score of 9.6 (9.594)

The Review Score of 9.6 (maximum of 10) for Springfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Springfield House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.594 for Springfield House is calculated as follows: ( (192 Excellents x 5) + (84 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 293 Ratings = 4.594

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Springfield House is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.8 positive Reviews (69 registered maximum number of service users ÷ 5). 20 Reviews ÷ 13.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Springfield House?

  • Extremely LIKELY
    21
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Springfield House

  • Daughter of Resident/Service User
    8
  • Resident / Service User
    5
  • Son of Resident/Service User
    4
  • Respite Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • more

The residential home is well looked after in terms of in terms of cleanliness and maintenance. However, there is very little colour in the bedrooms and upstairs lounge which makes it not very homely.

The staff are friendly and caring however as many of the residents have poor vision, it is important to address the person by their name and also tell the resident their own name when speaking.

How likely would you be to recommend Springfield House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Clare Sheehan, Care Advisor at Springfield House responded to this review on 23 Nov 2017:

Thank you for your comments, we appreciate all feedback received as it helps us to improve our service where required. The health and well-being of all our Residents is of paramount importance to us.
The home endeavours to offer a varied wellbeing programme to our residents and suggestions are always welcome for any new ideas.
Our Home offers a range of different styled rooms from a standard room to a premium suite, garden suite and premium rooms, all of the bedrooms can be personalised to suit the residents who reside in them with any coloured accessories and items from home to make it more homely. We have the lounge areas decorated in a neutral colour to suit all tastes.
We are creating a one-page profile, which will be kept in the bedroom to ensure that staff are aware of how each resident likes to be greeted.

The standard of care is good, however, it is expensive and the recent price increases following new ownership have us reconsidering our options.

How likely would you be to recommend Springfield House? Neither Unlikely or Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Claire Hurworth, Careline Manager at Springfield House responded to this review on 16 Nov 2017:

Thank you for your review, we appreciate all feedback received as it helps us to improve our service where required. The health, wellbeing and happiness of all our Residents is of paramount importance to us and therefore we endeavour to offer a varied wellbeing programme to our Residents and suggestions of new ideas are always welcome. The Home offers a range of different styled rooms from standard room to premium suite, garden suite and premium room and our excellent housekeeping team are responsible for their upkeep. The Home Manager operates an open door policy and would welcome the opportunity to assist you with any concerns you may have.

My father who has dementia was moved to Springfield House after breaking his hip. The overall level of care is excellent, with very high-quality staff. I was very worried that my father would be unhappy, however, he has been very happy since moving to Springfield House. He has a very nice room and the care staff are very attentive to his needs. They also take the time to give feedback during my visits.

I would certainly recommend Springfield House to anyone with relations who need care.

How likely would you be to recommend Springfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are very helpful and friendly. I will come back again. The food is very good. I will be very sorry to go home.
I have put weight on and am very pleased.

How likely would you be to recommend Springfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

First class care, staff wonderful. Recuperation following discharge from hospital, very high standards and would certainly recommend.

How likely would you be to recommend Springfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy to leave my wife in the care of Springfield House Gateshead.

How likely would you be to recommend Springfield House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A pleasantly furnished home, spotlessly clean with outdoor space and happy well-trained staff. The food is good and well chosen.

How likely would you be to recommend Springfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Respite care whilst (my daughter) was on holiday.
An excellent care home and happy to recommend to others.

How likely would you be to recommend Springfield House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

All the staff were very friendly and helpful.

How likely would you be to recommend Springfield House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

When I first organised my mum's respite in Springfield House I was apprehensive because mum had never been away from us her family. This summarises my views now which is that mum has a new family when she stays at Springfield House. I am happy to relax when on holiday in the knowledge my mum is so happy to. Thank you to the manager and all her wonderful staff for their empathy and kindness. Also the fantastic amenities and accommodation First Class.

How likely would you be to recommend Springfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Good for the older generation,

How likely would you be to recommend Springfield House? Neither Unlikely or Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I find the staff very willing, obliging and caring.

How likely would you be to recommend Springfield House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Lovely home, more like a hotel, very good staff, Mum gets used to the same staff as she can't see very well, she is looked after by all the staff.

How likely would you be to recommend Springfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am delighted with the level of care my mother is receiving. The staff are attentive and caring and highly professional. I live 220 miles south but the staff keep me constantly informed about my mother's situation. I have no worries or concerns and both my wife and I sleep well at night, knowing that my mother is really well cared for.

How likely would you be to recommend Springfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The standard of care given to our mam throughout her stay at Springfield House has been excellent. She is now in the terminal stage of her illness and staff continue to show dedicated love and care to her and her family.
We are extremely grateful and cannot express our gratitude in enough words.
'A big thank you to all the staff, especially those on Grace Ward!'

How likely would you be to recommend Springfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mam has been here for four and a half years, only recently HC-One took over. The staff here are absolutely fantastic. At times they could do with extra staffing but they do the very best they can. Since mams condition deteriorated the staff have worked so hard to help make mam comfortable. This has been a complex case and they have now got a plan in place to meet her needs. As a family, we can't thank them enough.

How likely would you be to recommend Springfield House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

After mother had been in other care homes, we feel that having been here for the past 4 weeks, she has calmed down and settled in.
I find the staff caring and always willing to spend time with her.
We find the home and staff very caring, friendly and always around to lend a helping hand, so far we couldn't ask for anything else.

How likely would you be to recommend Springfield House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Our dad had a wonderful experience... well cared for and entertained in a lovely, friendly atmosphere.

All the staff were really helpful and made things very easy and straightforward for us.

How likely would you be to recommend Springfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The could not be more supportive or attentive to mam's needs.
They are often stretched with challenging situations but take things in their stride and maintain a cheerful atmosphere even when under pressure.
The staff on Grace deserve recognition for their professionalism and a huge thank you for their efforts!

How likely would you be to recommend Springfield House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I stayed here two years ago for two weeks whilst my family went on holiday so I knew how friendly everyone was. Therefore, I'm sure I will settle in okay.

How likely would you be to recommend Springfield House? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My wife and I have lived here since February 2016. My wife died here on the 10th of March and received the kindest care at the time. We have been happy and well cared for since arriving here. Management and all staff have been excellent.

How likely would you be to recommend Springfield House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When I needed a short term respite care bed, without hesitation I chose Springfield House. So from 5-12 March 2017 I was in their care. Being cared for is new to me but I was immediately in their warm embrace. From the outset all of the support staff, domestic to the carers were brilliant. I was quickly put at ease and nothing was too much trouble. The personal care I received was faultless.
When I next need a respite care bed Springfield House will be my first port of call.

How likely would you be to recommend Springfield House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Don't Know

My mother has been well cared for and loved since she arrived in June this year. As a family, we couldn't ask for anything more. In October, it was Mum's 85th birthday which we celebrated at the home in the restaurant. A buffet with party food was requested. We were all thrilled with the selection and all her guests remarked on the lovely atmosphere around the home, as we took her birthday cake (specially made by the chef with her name on) to a quiet lounge to enjoy her 'party' until nearly bedtime!

How likely would you be to recommend Springfield House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Highly experienced staff with a wealth of knowledge, working with vulnerable people. Exceptional standard of care. Clean, comfy, secure and so welcoming. The continuity of members of staff working with my husband on a daily basis is reassuring and creates good relationships. Everyone at Springfield will go out of their way and do anything they can to help my husband in every way they can. Exceptional. The head of care/assistant manager is a treasure. The admin staff can be impersonal. The garden is neglected. Shortage of staff at weekends.

How likely would you be to recommend Springfield House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I always have found everyone very kind and caring, lovely and pleasant atmosphere.

How likely would you be to recommend Springfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Food Hygiene Rating 5

Recipient: Springfield House

Date: Thursday 14 Feb 2013

more details

Job Vacancies

Staff Profiles

Charlotte

Charlotte Hardy

Job Title: Home Manager

Joined: 2017

Description:

“I believe kind care means treating people with respect and dignity and going above and beyond your normal role when required.”

Charlotte has gained many years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

As Home Manager at Springfield House, Charlotte closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Springfield House.

When asked what she enjoys most about her role, Charlotte remarked: “I just love any opportunity I get to spend quality time with our Residents.”

If you would like to find out more information about Springfield House, Charlotte has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

You can contact Charlotte on 0191 478 2141 or via email on springfieldhouse.manager@hc-one.co.uk

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Springfield House