Springfield House Care Home

Durham Road, Low Fell, Gateshead NE9 5BW
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9.7 131 Reviews
  • Springfield House Care Home, Gateshead
Located in the centre of Low Fell, Gateshead, Springfield House Care Home offers personalised residential and residential dementia care to older people.

The modern and comfortable home offers lovely en-suite bedrooms, a hair salon, sensory room and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and provides opportunities to engage with the local community. The range of lovely dining areas provide the perfect spot for residents to relax and enjoy dining experience with family and friends.

Community is an integral part of life at Springfield House, and the team is dedicated to supporting residents in building strong relationships in the Low Fell neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Springfield House to provide the kindest care possible to all residents.

By getting to know each individual resident at Springfield House, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

Community is an integral part of life at Springfield House, and the team is dedicated to supporting residents in building strong relationships in the Low Fell neighbourhood, regularly organising events with local schools, charities and businesses in the area.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1149

These prices are only a guideline, please contact Springfield House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emma Eagle (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)

Springfield House Care Home Reviews (131)

9.7

Springfield House Care Home has a Review Score of 9.7 (9.678) out of 10, based on 52 reviews in the last 2 years.
Over all time Springfield House Care Home has 131 reviews.

Overall Experience
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  • 22
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Date Published
  • 131
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  • 52
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Reviewer Connection to Springfield House Care Home
  • 44
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Total of 131, showing 1-20
Review from G R (Resident) published on 15 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam was in respite for 8 days while my husband and myself were on holiday. She was in Highcliffe when the car went into the home and she was relocated to Springfield house in Low Fell.
The staff here were amazing!!!
I wish it was closer to Sunderland and I would definitely use it again for respite
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Review from Mo P (Daughter-in-law of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents-in-law have been in Springfield house for a year and the care and attention they receive is exceptional! It's unlike other care homes. It's beautiful inside. Decorated and furnished to the highest standard. All the staff are so very friendly and caring and nothing is too much trouble. The
peace of mind that they are safe, happy and well cared for is so important to the family. I would fully recommend Springfield to anyone looking for care for their family.
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Review from K A (Son of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mam was admitted to Springfield she has had nothing but excellent care and attention from all members of staff, her room is very clean and tidy. Mam's meals are always varied which she thoroughly enjoys, and we feel so much more relaxed knowing she is in a safe environment, she enjoys her trips
out which is an added bonus, we can't praise this home enough.
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Review from J R (Nephew of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my wife have found that the care given to our relative has been amazing. He has gone from waiting for carers to go out to his home three times a day and sitting alone for the rest of the day to having 24 hour care. He has a new lease of life, loves the topics of entertainment and has made
a lot of new friends, including the carers. This has been beneficial to our family as this stress on the worry of caring for our relative, juggling childcare for grandchildren, work etc has now been taken away. Thank you.
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Review from G R (Niece of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very excellent, the staff are all amazing offering help and support where needed. The help we have received has been second to none. Two staff members in particular have both been an absolute pleasure to deal with. I cannot thank them enough for all the care they have shown to my uncle. Top marks.
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Review from D M (Husband of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Springfield House since 9 October 2023.
Her care, wellbeing and encouragement to participate in activities have been exemplary. From all levels of staff there is an ethos of kindness, caring and thoughtfulness. When we go out to family "get together," they always ensure
my wife's appearance is smart and activity ask her if she had an enjoyable day, what was she doing, had to eat and any special reason for going out. Our family's appreciation of the effort made and knowing she is being well looked after gives us assurance during a difficult family time.
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Review from P H (Brother of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care provided, very caring staff that go above and beyond, lots of activites covering everyone's needs. Fantastic food and drink. Springfield House is well run by a strong management team, this gives me total confidence my relative is safe, secure and well looked after.
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Review from S B (Daughter of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel fully confident that my mam is safe, secure and 100% well looked after.
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Review from M A (Grandson of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We all are so happy my grandma has been put in a home as good as this one. We feel so safe and secure knowing she is so well looked after. The home itself is immaculate. The staff are fantastic.
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Review from C A (Daughter of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
I have a lot of issues with Springfield House, short-staffed day and night, meals are not nutritious. My mom does not like them at all. Staff that cannot be understood by the elderly. (Quite a language barrier). Mum waited an hour and a half for the toilet. (Understaffed). Supposed to take two staff
and stand aid, usually only one. Left all night in her vomit with no emergency buzzer as no one checked on her until the morning. This is supposed to have been looked into by the manager and I feel it's all been covered up.
Reply from HC-One Limited, Administrator at Springfield House Care Home

Thank you for your feedback about our team at Springfield House, regarding the care of your Mum. At Springfield House, the safety and wellbeing of our residents is incredibly important to us. We would like to give reassurance that we have thoroughly investigated this matter, and we can confirm that our team follow strict protocols to ensure the safety and comfort of everyone living in our home. This includes providing tailored and nutritious meal plans, prepared fresh each day by our kitchen team, and ensuring we have the correct ratio of colleagues on shift both day and night, who are on-hand to provide care and support 24/7, and conduct regular checks throughout our home.

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Review from Paul M (Son of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff very friendly always seem pleasant and smile and greet you when you come in to visit and answer any questions you have and seem to go out of there way to help the residents always something on for residents to get involved in like exercises class singers coffee mornings etc
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Review from A D (Son of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful care home, such a homely feel, staff go above and beyond. Thank you! We know that our mum is getting the best care possible here.
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Review from Y K (Daughter of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall very happy with Springfield House and Mum seems to be quite happy there and enjoys the activities most of the time and interacts with the staff very well.
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Review from W G (Father of Resident) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Springfield House are an absolute credit to providing care to those who need it the most. Nothing is ever too much to ask and their jobs are carried out with professionalism, care and love. I'm so grateful to all the staff. From the minute you enter, everyone is courteous and kind. Additionally
provides support to all family members. A massive heartfelt thank you.
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Review from P C (Daughter of Resident) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I continue to be happy with the care my mum receives. The staff who deliver the actual care and support to my mum in particular are very good. Many are excellent. If I had a criticism at all, it would be with a feeling of loss of morale with the care and cleaning staff of late. It is my opinion that
they need to be valued by senior management and retained. They are the ones who I feel need to be commended.
Reply from HC-One Limited, Administrator at Springfield House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service. We are sorry to hear that you feel there is a loss of morale within the teams. We will include this feedback in our meetings and share in our learning forums to establish ways to improve on staff morale. Should you wish to discuss any of these issues further, please liaise with the Home Manager who will be more than happy to meet with you.

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Review from M C (Wife of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to residents of Springfield House is truly wonderful, everyone strives to be truly kind, caring and mindful of everyone's individual needs.
All the residents are treated with love, kindness, respect and dignity.
My husband was in Springfield for almost 2 years, sadly he passed away
in December 2024 after suffering a stroke. The end-of-life care given to him was amazing, as well as looking after my husband, myself and my family, were treated with empathy and compassion by all members of the staff. God bless them all, truly wonderful, thank you all.
Reply from HC-One Limited, Administrator at Springfield House Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. we are pleased to hear you were very happy with the quality of care your husband received at Springfield House, kindness is at the heart of everything we do. Kind words like these are testament to the hard work of our colleagues. Thank you for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.

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Review from A G (Granddaughter of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love the care home and staff that my Grandma is in. We always feel welcome and I feel like Grandma is always looked after well. The staff can have a good joke with her, as well as the care side they do. I've been there when they've had entertainment on and have thought that's is great for the residents
and I enjoyed it as well.
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Review from John P (Son of Resident) published on 21 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my mum and dad at Springfield House is exceptional, the staff are kind, caring and very professional with that human touch.
My mum and dad are safe, happy and very well cared for.
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Review from V K (Sister of Resident) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has resided in Springfield for almost 3 years. The initial settlement was not too good, but she soon after settled and has been happy for much of her time. She describes her new home as "I love it here, I am so happy.". The family are comforted by her situation now. The staff are first class
- we are thankful for their caring natures. We would not hesitate to recommend Springfield to anyone.
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Review from Lesley F (Daughter of Resident) published on 21 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the staff enough for the exceptional care they provide for both my parents. They not only provide the required level of care, but their patience, understanding and the fondness they have shown towards my parents is heartwarming and a great comfort to all my family.
The care home itself
is outstanding as are all the people who work there, I can't praise them enough.
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Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for Springfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.678 for Springfield House Care Home is calculated as follows: ( (472 Excellents x 5) + (111 Goods x 4) + (24 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 618 Ratings = 4.678
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Springfield House Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 50 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Springfield House Care Home

What types of Care is Springfield House Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Springfield House Care Home have?

There are 73 Single Rooms.

What are the Facilities & Services at Springfield House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Springfield House Care Home to the centre of Gateshead?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Springfield House Care Home to verify any information. View our terms and conditions. Springfield House Care Home has an Enhanced Service - more info.