Springfield House Care Home

What can I say, in my case my mum is here, she's very happy here, and has been here for 3 years. The care she receives is 5 star, the carers are great. I can't ask for anything more. Mum calls the carers, her friends so to me as I live in the east midlands puts me and my family at rest knowing she's happy. She enjoys everything about the home, activities, and her friends.

John and Keith

Overall, I'm very happy that mum is in the care of a highly professional and caring staff at Springfield.

All the other staff are really friendly and approachable & the admin staff are very efficient. There have been times when it has been necessary to use agency staff, but I understand that more staff have now been recruited. Overall, I'm happy with the care my mum receives. Thankyou.

My nanna is currently a patient at Springfield house, from walking in the entrance to the level of quality of the rooms is just fantastic, the level of care each patient receives is unbelievable and I personally can not wait to be a part of this wonderful team/carehome

My mam has now been a Grace resident for 1 year and recently had a bout of illness. The staff were absolutely incredible both with my mam and with our family. We felt supported and trusted that they had her best interests at heart. I just can't thank them enough and I would like to especially thank Sharon and Gillian for their hard work getting mam back to a healthier place.

I wish it was closer to Sunderland and I would definitely use it again for respite

My parents-in-law have been in Springfield house for a year and the care and attention they receive is exceptional! It's unlike other care homes. It's beautiful inside. Decorated and furnished to the highest standard. All the staff are so very friendly and caring and nothing is too much trouble. The peace of mind that they are safe, happy and well cared for is so important to the family. I would fully recommend Springfield to anyone looking for care for their family.

Since my mam was admitted to Springfield she has had nothing but excellent care and attention from all members of staff, her room is very clean and tidy. Mam's meals are always varied which she thoroughly enjoys, and we feel so much more relaxed knowing she is in a safe environment, she enjoys her trips out which is an added bonus, we can't praise this home enough.

Myself and my wife have found that the care given to our relative has been amazing. He has gone from waiting for carers to go out to his home three times a day and sitting alone for the rest of the day to having 24 hour care. He has a new lease of life, loves the topics of entertainment and has made a lot of new friends, including the carers. This has been beneficial to our family as this stress on the worry of caring for our relative, juggling childcare for grandchildren, work etc has now been taken away. Thank you.

Very excellent, the staff are all amazing offering help and support where needed. The help we have received has been second to none. Two staff members in particular have both been an absolute pleasure to deal with. I cannot thank them enough for all the care they have shown to my uncle. Top marks.

Her care, wellbeing and encouragement to participate in activities have been exemplary. From all levels of staff there is an ethos of kindness, caring and thoughtfulness. When we go out to family "get together," they always ensure my wife's appearance is smart and activity ask her if she had an enjoyable day, what was she doing, had to eat and any special reason for going out. Our family's appreciation of the effort made and knowing she is being well looked after gives us assurance during a difficult family time.

Fantastic care provided, very caring staff that go above and beyond, lots of activites covering everyone's needs. Fantastic food and drink. Springfield House is well run by a strong management team, this gives me total confidence my relative is safe, secure and well looked after.

I feel fully confident that my mam is safe, secure and 100% well looked after.

We all are so happy my grandma has been put in a home as good as this one. We feel so safe and secure knowing she is so well looked after. The home itself is immaculate. The staff are fantastic.

I have a lot of issues with Springfield House, short-staffed day and night, meals are not nutritious. My mom does not like them at all. Staff that cannot be understood by the elderly. (Quite a language barrier). Mum waited an hour and a half for the toilet. (Understaffed). Supposed to take two staff and stand aid, usually only one. Left all night in her vomit with no emergency buzzer as no one checked on her until the morning. This is supposed to have been looked into by the manager and I feel it's all been covered up.

Staff very friendly always seem pleasant and smile and greet you when you come in to visit and answer any questions you have and seem to go out of there way to help the residents always something on for residents to get involved in like exercises class singers coffee mornings etc

Wonderful care home, such a homely feel, staff go above and beyond. Thank you! We know that our mum is getting the best care possible here.

Overall very happy with Springfield House and Mum seems to be quite happy there and enjoys the activities most of the time and interacts with the staff very well.

The staff at Springfield House are an absolute credit to providing care to those who need it the most. Nothing is ever too much to ask and their jobs are carried out with professionalism, care and love. I'm so grateful to all the staff. From the minute you enter, everyone is courteous and kind. Additionally provides support to all family members. A massive heartfelt thank you.