
I would recommend the care home to everyone. Nothing is too much troublL C(Daughter of Resident/Service User)



I would recommend the care home to everyone. Nothing is too much troublL C(Daughter of Resident/Service User)



Located in the centre of Low Fell, Gateshead, Springfield House Care Home offers personalised residential and residential dementia care to older people.
The modern and comfortable home offers lovely en-suite bedrooms, a hair salon, sensory room and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and provides opportunities to engage with the local community. The range of lovely dining areas provide the perfect spot for...
Care Provided by Springfield House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 73 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Springfield House Care Home for full pricing details and T&Cs.
Contact Springfield House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Emma Eagle(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (73)
- Single Rooms with ensuite Wet Room (71)
Springfield House Care Home Reviews (134)
Springfield House Care Home has a Review Score of 9.7 (9.660) out of 10, based on 45 reviews in the last 2 years.
Over all time Springfield House Care Home has 134 reviews.
My wife and I visited my friend of 50 years. We were impressed by how friendly the staff were. Also, there was a happy, friendly atmosphere. I have to say everything looked and smelled lovely. We were treated to coffee and biscuits. You felt the staff really care, and we felt reassured our friend was safe and happy. I asked my friend if he would want to leave, and he said very firmly "No", I am very happy here. Thank you.
Very friendly, efficient, always welcoming, would like to thank you all for your help.
The atmosphere in the home is always pleasant and spotlessly clean.
The only negative has been a lack of activities for my mother to participate in, which would have been beneficial to my mother's circumstances.
Thank you for your kind comments regarding Springfield House. We apologise that the activities have not been up to our standard expectations due to ongoing recruitment within the care home.
This is the third time Mum has been for respite whilst we went on holiday. The girls are fantastic with her; she loves being there. The food is really good, and there are always activities to do and new friends to make. I would recommend the care home to everyone. Nothing is too much trouble.
In the short time, Dad's been a resident, I have been amazed at the improvement in Dad's outlook on life. He wants to enjoy life again. I hope, in time, this will make me feel better as it's a high decision to make. Thanks to the staff and chef, as they have a hard job (pleasing my dad).
Care was excellent. Staff amazing. Very much enjoyed her time.
Both our parents were residents in Springfield House for several years before they passed away, and the care and attention they received from the staff was tremendous, especially over the worst moments of Covid, when the carers must have been under tremendous pressure. Both Mum and Dad had intermittent emergency hospital visits, and the team would always attend with them so that they wouldn't be on their own. They made what were always very stressful times that little less stressful because we knew Mum and Dad were in safe, caring hands.
Dad going into care during Covid was a very worrying and difficult time. Staff facilitating video calls and then pod visits helped enormously. Dad was extremely happy there and loved the food. Can't thank you enough for the love and care shown to him and to us at the end of his life.
Being at Springfield definitely extended his life and gave the family peace of mind, given the high level of care he received.
Never thought Dad would go into care, but when he did, I was more than happy with the care and attention he was shown at Springfield.
The care and compassion shown to my father were exemplary. He liked his time at the Springfield and never had a bad word to say about the place and the team there. To sum everything up, I would say that despite not being allowed to see my father during the pandemic, I have absolutely no regret about placing him there; he lived another 2-years, I believe because of that decision.
My father spent the last 18-months of his life at this care home. Although he was limited to his mobility, he enjoyed his stay in a very clean and tidy room. The staff could do no more than they could to keep him comfortable and happy, and his last few days, they were very helpful in letting all of us in to say our goodbyes. I would recommend this establishment to anyone who wants comfort and cleanliness.
My father has been a resident of the home since February 2020. He was initially with his late wife, and now as a widower, he is very content with most aspects of the home. He loves his room and always appreciates the level of attention and kindness shown to him by most of the carers. There is always a friendly rapport between him and the staff in general, and Springfield House is a warm, comfortable and inviting place. Apart from when there have been occasional staffing difficulties in the kitchen, he enjoys the range of menu and food quality. A good range of activities is available to residents.
This was the third occasion my wife stayed at Springfield House. I cannot speak too highly of the level of care she has experienced at all times. The facilities are excellent. The level of care, together with the professional, kind and gentle attitude of every member of staff, from management down, is second to none.
On arrival at Springfield House Care Home, we were greeted at reception by staff, who were very caring and friendly, which being an Army Veteran and suffering from server PTSD and Combat Stress, made me feel at ease. Then shown my accommodation for the next two weeks, which is fantastic. The staff and home are absolutely fantastic.
Think she will be very happy here.
Springfield has been a delight to correspond with and is wondrously efficient on the activities side too. The staff are very friendly and caring, and my mother's room was made to look very welcoming with sweet and thoughtful touches. She has only been ber for a few days but, touch wood, is settling in, and I hope will be very happy here. Tricky reviewing some of the question items so soon!
Excellent, compassionate care, working together with family for the best quality of life for residents.
The staff are always very friendly.
The way they are doing the test for Covid are well run.
I was very impressed with the standard of care I received. The facilities were excellent, the care and attention could not have been better. Wonderful staff and wonderful care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (15) & Events (0)
- 25 Feb 2026
Residents of Springfield House Care Home in Low Fell, Gateshead, enjoyed an inspiring day trip to the Glass Museum in Sunderland, where they were amazed by the intricate details and...
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 20 Nov 2024
HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...
There are no upcoming events for Springfield House Care Home.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: HC-One
- 28 Feb 2023Recipient: HC-One
- 30 Jun 2021Recipient: Springfield House Care Home
Meet the Team (0)
There are no Team Members posted yet.
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