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Springfield House Care Home

Durham Road, Low Fell, Gateshead, Tyne & Wear NE9 5BW
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I would recommend the care home to everyone. Nothing is too much troublL C(Daughter of Resident/Service User)
Springfield House Care Home, Gateshead
Springfield House Care Home, Gateshead
Springfield House Care Home, Gateshead

Located in the centre of Low Fell, Gateshead, Springfield House Care Home offers personalised residential and residential dementia care to older people.

The modern and comfortable home offers lovely en-suite bedrooms, a hair salon, sensory room and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and provides opportunities to engage with the local community. The range of lovely dining areas provide the perfect spot for...  

Care Provided by Springfield House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,224From £1,347
Residential Dementia CareFrom £1,224From £1,347

Contact Springfield House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Emma Eagle(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Single Rooms with ensuite Wet Room (71)

Springfield House Care Home Reviews (134)

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9.7

Springfield House Care Home has a Review Score of 9.7 (9.660) out of 10, based on 45 reviews in the last 2 years. Over all time Springfield House Care Home has 134 reviews.

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Showing 134 reviews matching selected criteria
Review from Edward E (Friend of Resident) published on 18 May 2023 Submitted via Postal Card
Overall Experience

My wife and I visited my friend of 50 years. We were impressed by how friendly the staff were. Also, there was a happy, friendly atmosphere. I have to say everything looked and smelled lovely. We were treated to coffee and biscuits. You felt the staff really care, and we felt reassured our friend was safe and happy. I asked my friend if he would want to leave, and he said very firmly "No", I am very happy here. Thank you.

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Review from Patricia M (Niece of Resident) published on 21 February 2023 Submitted via Postal Card
Overall Experience

Very friendly, efficient, always welcoming, would like to thank you all for your help.

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Review from I G (Son of Resident) published on 25 January 2023 Submitted via Postal Card
Overall Experience
Overall, an excellent facility which provides a safe and secure environment for residents. The staff are excellent, and everything is extremely well organised.
The atmosphere in the home is always pleasant and spotlessly clean.

The only negative has been a lack of activities for my mother to participate in, which would have been beneficial to my mother's circumstances.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Springfield House Care Home

Thank you for your kind comments regarding Springfield House. We apologise that the activities have not been up to our standard expectations due to ongoing recruitment within the care home.

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Review from L C (Daughter of Resident) published on 27 June 2022 Submitted via Postal Card
Overall Experience

This is the third time Mum has been for respite whilst we went on holiday. The girls are fantastic with her; she loves being there. The food is really good, and there are always activities to do and new friends to make. I would recommend the care home to everyone. Nothing is too much trouble.

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Review from Christine C (Daughter of Resident) published on 16 June 2022 Submitted via Postal Card
Overall Experience

In the short time, Dad's been a resident, I have been amazed at the improvement in Dad's outlook on life. He wants to enjoy life again. I hope, in time, this will make me feel better as it's a high decision to make. Thanks to the staff and chef, as they have a hard job (pleasing my dad).

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Review from J F (Daughter of Resident) published on 21 April 2022 Submitted via Postal Card
Overall Experience

Care was excellent. Staff amazing. Very much enjoyed her time.

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Review from J M (Son of Resident) published on 9 March 2022 Submitted via Website
Overall Experience

Both our parents were residents in Springfield House for several years before they passed away, and the care and attention they received from the staff was tremendous, especially over the worst moments of Covid, when the carers must have been under tremendous pressure. Both Mum and Dad had intermittent emergency hospital visits, and the team would always attend with them so that they wouldn't be on their own. They made what were always very stressful times that little less stressful because we knew Mum and Dad were in safe, caring hands.

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Review from M H (Daughter of Resident) published on 11 January 2022 Submitted via Postal Card
Overall Experience

Dad going into care during Covid was a very worrying and difficult time. Staff facilitating video calls and then pod visits helped enormously. Dad was extremely happy there and loved the food. Can't thank you enough for the love and care shown to him and to us at the end of his life.

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Review from K H (Son-in-law of Resident) published on 11 January 2022 Submitted via Postal Card
Overall Experience

Being at Springfield definitely extended his life and gave the family peace of mind, given the high level of care he received.

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Review from Paul A (Son of Resident) published on 10 January 2022 Submitted via Postal Card
Overall Experience

Never thought Dad would go into care, but when he did, I was more than happy with the care and attention he was shown at Springfield.

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Review from Graeme A (Son of Resident) published on 5 January 2022 Submitted via Postal Card
Overall Experience

The care and compassion shown to my father were exemplary. He liked his time at the Springfield and never had a bad word to say about the place and the team there. To sum everything up, I would say that despite not being allowed to see my father during the pandemic, I have absolutely no regret about placing him there; he lived another 2-years, I believe because of that decision.

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Review from Keith A (Son of Resident) published on 23 December 2021 Submitted via Postal Card
Overall Experience

My father spent the last 18-months of his life at this care home. Although he was limited to his mobility, he enjoyed his stay in a very clean and tidy room. The staff could do no more than they could to keep him comfortable and happy, and his last few days, they were very helpful in letting all of us in to say our goodbyes. I would recommend this establishment to anyone who wants comfort and cleanliness.

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Review from Andrew B (Son of Resident) published on 27 October 2021 Submitted via Postal Card
Overall Experience

My father has been a resident of the home since February 2020. He was initially with his late wife, and now as a widower, he is very content with most aspects of the home. He loves his room and always appreciates the level of attention and kindness shown to him by most of the carers. There is always a friendly rapport between him and the staff in general, and Springfield House is a warm, comfortable and inviting place. Apart from when there have been occasional staffing difficulties in the kitchen, he enjoys the range of menu and food quality. A good range of activities is available to residents.

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Review from John G (Husband of Resident) published on 19 October 2021 Submitted via Postal Card
Overall Experience

This was the third occasion my wife stayed at Springfield House. I cannot speak too highly of the level of care she has experienced at all times. The facilities are excellent. The level of care, together with the professional, kind and gentle attitude of every member of staff, from management down, is second to none.

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Review from Fred B (Resident / Service User) published on 17 September 2021 Submitted via Postal Card
Overall Experience

On arrival at Springfield House Care Home, we were greeted at reception by staff, who were very caring and friendly, which being an Army Veteran and suffering from server PTSD and Combat Stress, made me feel at ease. Then shown my accommodation for the next two weeks, which is fantastic. The staff and home are absolutely fantastic.

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Review from D G (Daughter of Resident) published on 24 August 2021 Submitted via Postal Card
Overall Experience
Brining Mam in, the staff was very friendly, helpful and great at getting her settled in.

Think she will be very happy here.

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Review from G S (Daughter of Resident) published on 19 August 2021 Submitted via Postal Card
Overall Experience

Springfield has been a delight to correspond with and is wondrously efficient on the activities side too. The staff are very friendly and caring, and my mother's room was made to look very welcoming with sweet and thoughtful touches. She has only been ber for a few days but, touch wood, is settling in, and I hope will be very happy here. Tricky reviewing some of the question items so soon!

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Review from B S (Daughter of Resident) published on 11 June 2021 Submitted via Postal Card
Overall Experience

Excellent, compassionate care, working together with family for the best quality of life for residents.

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Review from S M (Friend of Resident) published on 5 May 2021 Submitted via Postal Card
Overall Experience
This home seems well run.
The staff are always very friendly.

The way they are doing the test for Covid are well run.

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Review from D R (Resident / Service User) published on 9 April 2021 Submitted via Postal Card
Overall Experience

I was very impressed with the standard of care I received. The facilities were excellent, the care and attention could not have been better. Wonderful staff and wonderful care.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (15) & Events (0)

News
  • 25 Feb 2026

    Residents of Springfield House Care Home in Low Fell, Gateshead, enjoyed an inspiring day trip to the Glass Museum in Sunderland, where they were amazed by the intricate details and...

  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

  • 20 Nov 2024

    HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...

Upcoming Events

There are no upcoming events for Springfield House Care Home.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 30 Jun 2021Recipient: Springfield House Care Home

Meet the Team (0)

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