Springfield House Care Home

Durham Road, Low Fell, Gateshead NE9 5BW
Review Us
9.7 131 Reviews
  • Springfield House Care Home, Gateshead
Located in the centre of Low Fell, Gateshead, Springfield House Care Home offers personalised residential and residential dementia care to older people.

The modern and comfortable home offers lovely en-suite bedrooms, a hair salon, sensory room and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and provides opportunities to engage with the local community. The range of lovely dining areas provide the perfect spot for residents to relax and enjoy dining experience with family and friends.

Community is an integral part of life at Springfield House, and the team is dedicated to supporting residents in building strong relationships in the Low Fell neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Springfield House to provide the kindest care possible to all residents.

By getting to know each individual resident at Springfield House, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

Community is an integral part of life at Springfield House, and the team is dedicated to supporting residents in building strong relationships in the Low Fell neighbourhood, regularly organising events with local schools, charities and businesses in the area.
Show Springfield House Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1149

These prices are only a guideline, please contact Springfield House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emma Eagle (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)

Springfield House Care Home Reviews (131)

9.7

Springfield House Care Home has a Review Score of 9.7 (9.678) out of 10, based on 52 reviews in the last 2 years.
Over all time Springfield House Care Home has 131 reviews.

Overall Experience
  • 107
  • 22
  • 1
  • 0
  • 1
Date Published
  • 131
  • 10
  • 40
  • 52
  • 79
Reviewer Connection to Springfield House Care Home
  • 44
  • 26
  • 18
  • 7
  • 6
  • 5
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 131, showing 61-80
Review from Christine C (Daughter of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the short time, Dad's been a resident, I have been amazed at the improvement in Dad's outlook on life. He wants to enjoy life again. I hope, in time, this will make me feel better as it's a high decision to make. Thanks to the staff and chef, as they have a hard job (pleasing my dad).
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S L (Daughter of Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The most important thing to me is care, support and being treated with dignity. I think all the staff are excellent. The carers are excellent and look after my mum with compassion, empathy and humour and treat her with dignity at all times. I have every confidence in the senior staff dealing with medication
and referrals. The housekeepers are efficient and caring, as are the laundry staff. Activities have been limited, and I understand this is mainly because of Covid.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J F (Daughter of Resident) published on 21 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care was excellent. Staff amazing. Very much enjoyed her time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J M (Son of Resident) published on 9 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both our parents were residents in Springfield House for several years before they passed away, and the care and attention they received from the staff was tremendous, especially over the worst moments of Covid, when the carers must have been under tremendous pressure. Both Mum and Dad had intermittent
emergency hospital visits, and the team would always attend with them so that they wouldn't be on their own. They made what were always very stressful times that little less stressful because we knew Mum and Dad were in safe, caring hands.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M H (Daughter of Resident) published on 11 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad going into care during Covid was a very worrying and difficult time. Staff facilitating video calls and then pod visits helped enormously. Dad was extremely happy there and loved the food. Can't thank you enough for the love and care shown to him and to us at the end of his life.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K H (Son-in-law of Resident) published on 11 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Being at Springfield definitely extended his life and gave the family peace of mind, given the high level of care he received.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul A (Son of Resident) published on 10 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Never thought Dad would go into care, but when he did, I was more than happy with the care and attention he was shown at Springfield.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Graeme A (Son of Resident) published on 5 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and compassion shown to my father were exemplary. He liked his time at the Springfield and never had a bad word to say about the place and the team there. To sum everything up, I would say that despite not being allowed to see my father during the pandemic, I have absolutely no regret about
placing him there; he lived another 2-years, I believe because of that decision.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Keith A (Son of Resident) published on 23 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent the last 18-months of his life at this care home. Although he was limited to his mobility, he enjoyed his stay in a very clean and tidy room. The staff could do no more than they could to keep him comfortable and happy, and his last few days, they were very helpful in letting all of
us in to say our goodbyes. I would recommend this establishment to anyone who wants comfort and cleanliness.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew B (Son of Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been a resident of the home since February 2020. He was initially with his late wife, and now as a widower, he is very content with most aspects of the home. He loves his room and always appreciates the level of attention and kindness shown to him by most of the carers. There is always
a friendly rapport between him and the staff in general, and Springfield House is a warm, comfortable and inviting place. Apart from when there have been occasional staffing difficulties in the kitchen, he enjoys the range of menu and food quality. A good range of activities is available to residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John G (Husband of Resident) published on 19 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was the third occasion my wife stayed at Springfield House. I cannot speak too highly of the level of care she has experienced at all times. The facilities are excellent. The level of care, together with the professional, kind and gentle attitude of every member of staff, from management down,
is second to none.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Fred B (Resident) published on 17 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arrival at Springfield House Care Home, we were greeted at reception by staff, who were very caring and friendly, which being an Army Veteran and suffering from server PTSD and Combat Stress, made me feel at ease. Then shown my accommodation for the next two weeks, which is fantastic. The staff and
home are absolutely fantastic.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D G (Daughter of Resident) published on 24 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brining Mam in, the staff was very friendly, helpful and great at getting her settled in.
Think she will be very happy here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G S (Daughter of Resident) published on 19 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Springfield has been a delight to correspond with and is wondrously efficient on the activities side too. The staff are very friendly and caring, and my mother's room was made to look very welcoming with sweet and thoughtful touches. She has only been ber for a few days but, touch wood, is settling
in, and I hope will be very happy here. Tricky reviewing some of the question items so soon!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B S (Daughter of Resident) published on 11 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, compassionate care, working together with family for the best quality of life for residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S M (Friend of Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home seems well run.
The staff are always very friendly.
The way they are doing the test for Covid are well run.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D R (Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed with the standard of care I received. The facilities were excellent, the care and attention could not have been better. Wonderful staff and wonderful care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rhonda D (Daughter of Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, kind staff who go out of their way to make sure my mum is safe, cared for and happy. In fact, it often feels like my mum has several Mums, all looking after her every minute of every day. Springfield House has a lovely family feel to it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judith M (Niece of Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have always felt very welcome when I come here.
Nothing seems a problem.
My aunt is very happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ellen F (Resident) published on 22 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was greeted warmly when I arrived here.
I chose a lovely room, and I am very happy.
All the staff are very nice, and nothing is any trouble for them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for Springfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.678 for Springfield House Care Home is calculated as follows: ( (472 Excellents x 5) + (111 Goods x 4) + (24 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 618 Ratings = 4.678
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Springfield House Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 50 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (10)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Springfield House Care Home to verify any information. View our terms and conditions. Springfield House Care Home has an Enhanced Service - more info.