Search...

Springfield House Care Home

Durham Road, Low Fell, Gateshead, Tyne & Wear NE9 5BW
HC-One Logo
Jobs
Springfield House Care Home logo
I would recommend the care home to everyone. Nothing is too much troublL C(Daughter of Resident/Service User)
Springfield House Care Home, Gateshead
Springfield House Care Home, Gateshead
Springfield House Care Home, Gateshead

Located in the centre of Low Fell, Gateshead, Springfield House Care Home offers personalised residential and residential dementia care to older people.

The modern and comfortable home offers lovely en-suite bedrooms, a hair salon, sensory room and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and provides opportunities to engage with the local community. The range of lovely dining areas provide the perfect spot for...  

Care Provided by Springfield House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,224From £1,347
Residential Dementia CareFrom £1,224From £1,347

Contact Springfield House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Emma Eagle(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Single Rooms with ensuite Wet Room (71)

Springfield House Care Home Reviews (134)

Submit a Review
9.7

Springfield House Care Home has a Review Score of 9.7 (9.660) out of 10, based on 45 reviews in the last 2 years. Over all time Springfield House Care Home has 134 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Springfield House Care Home
Loading...
Showing 134 reviews matching selected criteria
Review from Bilton-Gale (Daughter of Resident) published on 26 June 2017 Submitted via Postal Card
Overall Experience

When I first organised my mum's respite in Springfield House I was apprehensive because mum had never been away from us her family. This summarises my views now which is that mum has a new family when she stays at Springfield House. I am happy to relax when on holiday in the knowledge my mum is so happy to. Thank you to the manager and all her wonderful staff for their empathy and kindness. Also the fantastic amenities and accommodation First Class.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E V (Niece of Resident) published on 9 June 2017 Submitted via Postal Card
Overall Experience

I find the staff very willing, obliging and caring.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C K (Daughter of Resident) published on 7 June 2017 Submitted via Postal Card
Overall Experience

Lovely home, more like a hotel, very good staff, Mum gets used to the same staff as she can't see very well, she is looked after by all the staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stephen R (Son of Resident) published on 7 June 2017 Submitted via Postal Card
Overall Experience

I am delighted with the level of care my mother is receiving. The staff are attentive and caring and highly professional. I live 220 miles south but the staff keep me constantly informed about my mother's situation. I have no worries or concerns and both my wife and I sleep well at night, knowing that my mother is really well cared for.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joan E (Daughter of Resident) published on 2 June 2017 Submitted via Postal Card
Overall Experience
The standard of care given to our mam throughout her stay at Springfield House has been excellent. She is now in the terminal stage of her illness and staff continue to show dedicated love and care to her and her family.
We are extremely grateful and cannot express our gratitude in enough words.

'A big thank you to all the staff, especially those on Grace Ward!'

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joy L (Daughter of Resident) published on 1 June 2017 Submitted via Postal Card
Overall Experience

Mam has been here for four and a half years, only recently HC-One took over. The staff here are absolutely fantastic. At times they could do with extra staffing but they do the very best they can. Since mams condition deteriorated the staff have worked so hard to help make mam comfortable. This has been a complex case and they have now got a plan in place to meet her needs. As a family, we can't thank them enough.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
No Rating
Rooms
Value for Money
No Rating
Review from Don S (Son of Resident) published on 3 May 2017 Submitted via Postal Card
Overall Experience
After mother had been in other care homes, we feel that having been here for the past 4 weeks, she has calmed down and settled in.
I find the staff caring and always willing to spend time with her.

We find the home and staff very caring, friendly and always around to lend a helping hand, so far we couldn't ask for anything else.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H S (Daughter of Resident) published on 28 April 2017 Submitted via Postal Card
Overall Experience

Our dad had a wonderful experience... well cared for and entertained in a lovely, friendly atmosphere.

All the staff were really helpful and made things very easy and straightforward for us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J B (Daughter of Resident) published on 27 April 2017 Submitted via Postal Card
Overall Experience
The could not be more supportive or attentive to mam's needs.
They are often stretched with challenging situations but take things in their stride and maintain a cheerful atmosphere even when under pressure.

The staff on Grace deserve recognition for their professionalism and a huge thank you for their efforts!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J A (Resident / Service User) published on 12 April 2017 Submitted via Postal Card
Overall Experience

I have spent 3 happy years here after my wife's death in 2014.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Marjorie L (Resident / Service User) published on 11 April 2017 Submitted via Postal Card
Overall Experience

I stayed here two years ago for two weeks whilst my family went on holiday so I knew how friendly everyone was. Therefore, I'm sure I will settle in okay.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
No Rating
Safety / Security
Rooms
Value for Money
Review from Christine H (Resident / Service User) published on 21 March 2017 Submitted via Website
Overall Experience
When I needed a short term respite care bed, without hesitation I chose Springfield House. So from 5-12 March 2017 I was in their care. Being cared for is new to me but I was immediately in their warm embrace. From the outset all of the support staff, domestic to the carers were brilliant. I was quickly put at ease and nothing was too much trouble. The personal care I received was faultless.

When I next need a respite care bed Springfield House will be my first port of call.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Pam S (Daughter of Resident) published on 14 October 2016 Submitted via Postal Card
Overall Experience

My mother has been well cared for and loved since she arrived in June this year. As a family, we couldn't ask for anything more. In October, it was Mum's 85th birthday which we celebrated at the home in the restaurant. A buffet with party food was requested. We were all thrilled with the selection and all her guests remarked on the lovely atmosphere around the home, as we took her birthday cake (specially made by the chef with her name on) to a quiet lounge to enjoy her 'party' until nearly bedtime!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann B (Daughter-in-law of Resident) published on 30 September 2015 Submitted via Postal Card
Overall Experience

I always have found everyone very kind and caring, lovely and pleasant atmosphere.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (15) & Events (0)

News
  • 25 Feb 2026

    Residents of Springfield House Care Home in Low Fell, Gateshead, enjoyed an inspiring day trip to the Glass Museum in Sunderland, where they were amazed by the intricate details and...

  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

  • 20 Nov 2024

    HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...

Upcoming Events

There are no upcoming events for Springfield House Care Home.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 30 Jun 2021Recipient: Springfield House Care Home

Meet the Team (0)

There are no Team Members posted yet.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Springfield House Care Home to verify any information. View our terms and conditions. Springfield House Care Home has an Enhanced Service -more info.