Springfield House Care Home

Durham Road, Low Fell, Gateshead NE9 5BW
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9.7 131 Reviews
  • Springfield House Care Home, Gateshead
Located in the centre of Low Fell, Gateshead, Springfield House Care Home offers personalised residential and residential dementia care to older people.

The modern and comfortable home offers lovely en-suite bedrooms, a hair salon, sensory room and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and provides opportunities to engage with the local community. The range of lovely dining areas provide the perfect spot for residents to relax and enjoy dining experience with family and friends.

Community is an integral part of life at Springfield House, and the team is dedicated to supporting residents in building strong relationships in the Low Fell neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Springfield House to provide the kindest care possible to all residents.

By getting to know each individual resident at Springfield House, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

Community is an integral part of life at Springfield House, and the team is dedicated to supporting residents in building strong relationships in the Low Fell neighbourhood, regularly organising events with local schools, charities and businesses in the area.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1149

These prices are only a guideline, please contact Springfield House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emma Eagle (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)

Springfield House Care Home Reviews (131)

9.7

Springfield House Care Home has a Review Score of 9.7 (9.678) out of 10, based on 52 reviews in the last 2 years.
Over all time Springfield House Care Home has 131 reviews.

Overall Experience
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Date Published
  • 131
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  • 52
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Reviewer Connection to Springfield House Care Home
  • 44
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Total of 131, showing 121-131
Review from Stephen R (Son of Resident) published on 7 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with the level of care my mother is receiving. The staff are attentive and caring and highly professional. I live 220 miles south but the staff keep me constantly informed about my mother's situation. I have no worries or concerns and both my wife and I sleep well at night, knowing that
my mother is really well cared for.
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Review from Joan E (Daughter of Resident) published on 2 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care given to our mam throughout her stay at Springfield House has been excellent. She is now in the terminal stage of her illness and staff continue to show dedicated love and care to her and her family.
We are extremely grateful and cannot express our gratitude in enough words.
'A
big thank you to all the staff, especially those on Grace Ward!'
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Review from Joy L (Daughter of Resident) published on 1 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam has been here for four and a half years, only recently HC-One took over. The staff here are absolutely fantastic. At times they could do with extra staffing but they do the very best they can. Since mams condition deteriorated the staff have worked so hard to help make mam comfortable. This has
been a complex case and they have now got a plan in place to meet her needs. As a family, we can't thank them enough.
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Review from Don S (Son of Resident) published on 3 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After mother had been in other care homes, we feel that having been here for the past 4 weeks, she has calmed down and settled in.
I find the staff caring and always willing to spend time with her.
We find the home and staff very caring, friendly and always around to lend a helping hand, so far
we couldn't ask for anything else.
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Review from H S (Daughter of Resident) published on 28 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dad had a wonderful experience... well cared for and entertained in a lovely, friendly atmosphere.


All the staff were really helpful and made things very easy and straightforward for us.

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Review from J B (Daughter of Resident) published on 27 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The could not be more supportive or attentive to mam's needs.
They are often stretched with challenging situations but take things in their stride and maintain a cheerful atmosphere even when under pressure.
The staff on Grace deserve recognition for their professionalism and a huge thank you for
their efforts!
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Review from J A (Resident) published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have spent 3 happy years here after my wife's death in 2014.
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Review from Marjorie L (Resident) assisted by family/friend published on 11 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I stayed here two years ago for two weeks whilst my family went on holiday so I knew how friendly everyone was. Therefore, I'm sure I will settle in okay.
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Review from Christine H (Resident) published on 21 March 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
When I needed a short term respite care bed, without hesitation I chose Springfield House. So from 5-12 March 2017 I was in their care. Being cared for is new to me but I was immediately in their warm embrace. From the outset all of the support staff, domestic to the carers were brilliant. I was quickly
put at ease and nothing was too much trouble. The personal care I received was faultless.
When I next need a respite care bed Springfield House will be my first port of call.
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Review from Pam S (Daughter of Resident) published on 14 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been well cared for and loved since she arrived in June this year. As a family, we couldn't ask for anything more. In October, it was Mum's 85th birthday which we celebrated at the home in the restaurant. A buffet with party food was requested. We were all thrilled with the selection and
all her guests remarked on the lovely atmosphere around the home, as we took her birthday cake (specially made by the chef with her name on) to a quiet lounge to enjoy her 'party' until nearly bedtime!
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Review from Ann B (Daughter-in-law of Resident) published on 30 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always have found everyone very kind and caring, lovely and pleasant atmosphere.
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Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for Springfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.678 for Springfield House Care Home is calculated as follows: ( (472 Excellents x 5) + (111 Goods x 4) + (24 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 618 Ratings = 4.678
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Springfield House Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 50 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (0)

There are no team members posted.

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