Springfield House Care Home

Durham Road, Low Fell, Gateshead NE9 5BW
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9.7 131 Reviews
  • Springfield House Care Home, Gateshead
Located in the centre of Low Fell, Gateshead, Springfield House Care Home offers personalised residential and residential dementia care to older people.

The modern and comfortable home offers lovely en-suite bedrooms, a hair salon, sensory room and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and provides opportunities to engage with the local community. The range of lovely dining areas provide the perfect spot for residents to relax and enjoy dining experience with family and friends.

Community is an integral part of life at Springfield House, and the team is dedicated to supporting residents in building strong relationships in the Low Fell neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Springfield House to provide the kindest care possible to all residents.

By getting to know each individual resident at Springfield House, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

Community is an integral part of life at Springfield House, and the team is dedicated to supporting residents in building strong relationships in the Low Fell neighbourhood, regularly organising events with local schools, charities and businesses in the area.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1149

These prices are only a guideline, please contact Springfield House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emma Eagle (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)

Springfield House Care Home Reviews (131)

9.7

Springfield House Care Home has a Review Score of 9.7 (9.678) out of 10, based on 52 reviews in the last 2 years.
Over all time Springfield House Care Home has 131 reviews.

Overall Experience
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Date Published
  • 131
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Reviewer Connection to Springfield House Care Home
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Total of 131, showing 101-120
Review from John (Son of Resident) published on 22 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a short stay in hospital, mother moved into Springfield House some 14 months ago having said many times she would hate to live in ‘one of those places’. My concerns, however, were very quickly put to rest as she discovered she really liked being there. She continually told me how happy she was,
how good the food was and most of all how lovely the staff were – ‘they will do anything they can to help and even suggest things’.
I have been delighted with everything, especially the brilliant staff. I was kept well informed about my mother’s wellbeing and felt totally confident that she was in very good caring hands. This has given me great peace of mind.
Unfortunately, her condition has deteriorated and she now needs nursing care, which is not provided at Springfield House, and so she has had to move elsewhere. There is absolutely no doubt that if Springfield did have a nursing facility, my mother would still be there.
Thank you to everyone for being so caring and doing so much.
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Review from J G (Relative of Resident) published on 7 September 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Just had annual fee review of 5.5%. This can only be justified in terms of profit rather than care delivery. 5.5% represents a level far in excess of inflation or pension rises in this period. Improvements in infrastructure and service delivery do not warrant such a disproportionate increase and the
letter of explanation frankly insults one's intelligence. It is ridiculous to state investment has been made in the nurse call system to reduce anxiety caused by the noise while at the same time creating far greater levels of anxiety to residents worried about how they can afford such draconian increases in their care costs. I am disgusted that vulnerable people can be treated in such a way and at such short notice. These are not the actions of a 'kind' service.
Reply from Clare Sheehan, Careline Advisor at Springfield House Care Home

Thank you for taking the time to give feedback about Springfield House. We carefully consider any fee increases before these are applied and have to take into account a lot of factors to ensure we can continue to provide a high-quality service.

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Review from Alan C (Resident) published on 9 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife and I came to this home in February 2014. My wife was suffering from short term memory loss. I came due to my very poor mobility. As you will take note from the ticked boxes, we found everything here to be perfect for our needs.
My wife was always given loving care by dedicated staff and when
she sadly died of cancer last year, she was given loving end of life care in the home.
I have received great support from staff who became good friends from the start. My family feel that the home has provided their parents with perfect care and a safe environment in their final years. I can only endorse their view.
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Review from Thomas A (Resident) published on 27 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been in here five years. I find everyone friendly and helpful. This place I would recommend to anyone.
The place is excellent.
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Review from H L (Daughter of Resident) published on 25 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother uses the homecare services but has recently stayed in Springfield House for a little break from home. She thoroughly enjoyed her stay and would definitely return.
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Review from Jean M (Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with my stay here.
Have been several times, this time much improved.
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Review from Pauline F (Daughter of Resident) published on 7 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident for 3 1/2 years. The building is very pleasant with a little enclosed garden, with seating. The cafe is well used for residents and guests and they cater for family Sunday lunches which are of a high standard and good value. All staff are well qualified in their particular field
of work, all are caring and friendly. Room cleaning and laundry always high standard. Mum is also registered blind and feels unable to join in many activities and trips out, due to needing one to one wheelchair issue. There are worrying occasions at times when both carers on floor 1 are occupied/unavailable/simply not there and no one answers the 'help' buzzers.
Reply from Clare Sheehan, Careline Advisor at Springfield House Care Home

Thank you very much for your very kind review and the positive comments. We will take on board your feedback regarding call bell answering and will remind staff of the need to be responsive to these as quickly as possible.

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Review from Miriam H (Wife of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been resident at Springfield House for five years. His condition deteriorating over this period of time, often changing on a daily basis recently. The care he is given is second to none and the initiative and concern shown by the senior carers is remarkable under difficult circumstances,
sometimes, on level 2, which is always busy.
Everyone who works at Springfield House shows the utmost kindness and friendly and cheerful, reassuring and knowledgeable at all times. I cannot thank the care staff enough. The building and the facilities are kept in good order and cleaned to a high standard, although the garden seems neglected.
Reply from Clare Sheehan, Careline Advisor at Springfield House Care Home

Thank you for the very kind comments about Springfield House, we are delighted that you are so happy with the care. Now that we are into the better weather we will start working in the garden.

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Review from Janice N (Daughter of Resident) published on 23 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The residential home is well looked after in terms of in terms of cleanliness and maintenance. However, there is very little colour in the bedrooms and upstairs lounge which makes it not very homely.


The staff are friendly and caring however as many of the residents have poor vision, it is important

to address the person by their name and also tell the resident their own name when speaking.
Reply from Clare Sheehan, Care Advisor at Springfield House Care Home

Thank you for your comments, we appreciate all feedback received as it helps us to improve our service where required. The health and well-being of all our Residents is of paramount importance to us.
The home endeavours to offer a varied wellbeing programme to our residents and suggestions are always welcome for any new ideas.
Our Home offers a range of different styled rooms from a standard room to a premium suite, garden suite and premium rooms, all of the bedrooms can be personalised to suit the residents who reside in them with any coloured accessories and items from home to make it more homely. We have the lounge areas decorated in a neutral colour to suit all tastes.
We are creating a one-page profile, which will be kept in the bedroom to ensure that staff are aware of how each resident likes to be greeted.

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Review from Stuart F (Son of Resident) published on 20 November 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
The standard of care is good, however, it is expensive and the recent price increases following new ownership have us reconsidering our options.
Reply from Claire Hurworth, Careline Manager at Springfield House Care Home

Thank you for your review, we appreciate all feedback received as it helps us to improve our service where required. The health, wellbeing and happiness of all our Residents is of paramount importance to us and therefore we endeavour to offer a varied wellbeing programme to our Residents and suggestions of new ideas are always welcome. The Home offers a range of different styled rooms from standard room to premium suite, garden suite and premium room and our excellent housekeeping team are responsible for their upkeep. The Home Manager operates an open door policy and would welcome the opportunity to assist you with any concerns you may have.

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Review from W K (Respite Resident) published on 3 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A pleasantly furnished home, spotlessly clean with outdoor space and happy well-trained staff. The food is good and well chosen.
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Review from Ian F (Son of Resident) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father who has dementia was moved to Springfield House after breaking his hip. The overall level of care is excellent, with very high-quality staff. I was very worried that my father would be unhappy, however, he has been very happy since moving to Springfield House. He has a very nice room and
the care staff are very attentive to his needs. They also take the time to give feedback during my visits.


I would certainly recommend Springfield House to anyone with relations who need care.

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Review from Beverly P (Respite Resident) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very helpful and friendly. I will come back again. The food is very good. I will be very sorry to go home.
I have put weight on and am very pleased.
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Review from Brenda K (Respite Resident) published on 1 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class care, staff wonderful. Recuperation following discharge from hospital, very high standards and would certainly recommend.
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Review from Colin D (Husband of Resident) published on 16 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy to leave my wife in the care of Springfield House Gateshead.
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Review from Janet G (Resident) assisted by family/friend published on 3 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Respite care whilst (my daughter) was on holiday.
An excellent care home and happy to recommend to others.
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Review from Brian H (Resident) published on 26 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were very friendly and helpful.
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Review from Bilton-Gale (Daughter of Resident) published on 26 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first organised my mum's respite in Springfield House I was apprehensive because mum had never been away from us her family. This summarises my views now which is that mum has a new family when she stays at Springfield House. I am happy to relax when on holiday in the knowledge my mum is so happy
to. Thank you to the manager and all her wonderful staff for their empathy and kindness. Also the fantastic amenities and accommodation First Class.
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Review from E V (Niece of Resident) published on 9 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff very willing, obliging and caring.
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Review from C K (Daughter of Resident) published on 7 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home, more like a hotel, very good staff, Mum gets used to the same staff as she can't see very well, she is looked after by all the staff.
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Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for Springfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.678 for Springfield House Care Home is calculated as follows: ( (472 Excellents x 5) + (111 Goods x 4) + (24 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 618 Ratings = 4.678
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Springfield House Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 50 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (0)

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