
I would recommend the care home to everyone. Nothing is too much troublL C(Daughter of Resident/Service User)



I would recommend the care home to everyone. Nothing is too much troublL C(Daughter of Resident/Service User)



Located in the centre of Low Fell, Gateshead, Springfield House Care Home offers personalised residential and residential dementia care to older people.
The modern and comfortable home offers lovely en-suite bedrooms, a hair salon, sensory room and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and provides opportunities to engage with the local community. The range of lovely dining areas provide the perfect spot for...
Care Provided by Springfield House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 73 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Springfield House Care Home for full pricing details and T&Cs.
Contact Springfield House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Emma Eagle(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (73)
- Single Rooms with ensuite Wet Room (71)
Springfield House Care Home Reviews (134)
Springfield House Care Home has a Review Score of 9.7 (9.660) out of 10, based on 45 reviews in the last 2 years.
Over all time Springfield House Care Home has 134 reviews.
Excellent moving in experience.
Facilities are excellent, carers are thoughtful and courteous. Food is fresh and nutritious with various menus. More background music in orangery would be appreciated.
My Aunt was very happy in Springfield House. It is very well run and the staff are very caring and welcoming. We never had any concerns whatsoever regarding my Aunt's care and would be happy to recommend Springfield House to anybody.
I have been delighted with everything, especially the brilliant staff. I was kept well informed about my mother’s wellbeing and felt totally confident that she was in very good caring hands. This has given me great peace of mind.
Unfortunately, her condition has deteriorated and she now needs nursing care, which is not provided at Springfield House, and so she has had to move elsewhere. There is absolutely no doubt that if Springfield did have a nursing facility, my mother would still be there.
Thank you to everyone for being so caring and doing so much.
Just had annual fee review of 5.5%. This can only be justified in terms of profit rather than care delivery. 5.5% represents a level far in excess of inflation or pension rises in this period. Improvements in infrastructure and service delivery do not warrant such a disproportionate increase and the letter of explanation frankly insults one's intelligence. It is ridiculous to state investment has been made in the nurse call system to reduce anxiety caused by the noise while at the same time creating far greater levels of anxiety to residents worried about how they can afford such draconian increases in their care costs. I am disgusted that vulnerable people can be treated in such a way and at such short notice. These are not the actions of a 'kind' service.
Thank you for taking the time to give feedback about Springfield House. We carefully consider any fee increases before these are applied and have to take into account a lot of factors to ensure we can continue to provide a high-quality service.
My wife was always given loving care by dedicated staff and when she sadly died of cancer last year, she was given loving end of life care in the home.
I have received great support from staff who became good friends from the start. My family feel that the home has provided their parents with perfect care and a safe environment in their final years. I can only endorse their view.
The place is excellent.
My mother uses the homecare services but has recently stayed in Springfield House for a little break from home. She thoroughly enjoyed her stay and would definitely return.
Have been several times, this time much improved.
Mum has been a resident for 3 1/2 years. The building is very pleasant with a little enclosed garden, with seating. The cafe is well used for residents and guests and they cater for family Sunday lunches which are of a high standard and good value. All staff are well qualified in their particular field of work, all are caring and friendly. Room cleaning and laundry always high standard. Mum is also registered blind and feels unable to join in many activities and trips out, due to needing one to one wheelchair issue. There are worrying occasions at times when both carers on floor 1 are occupied/unavailable/simply not there and no one answers the 'help' buzzers.
Thank you very much for your very kind review and the positive comments. We will take on board your feedback regarding call bell answering and will remind staff of the need to be responsive to these as quickly as possible.
Everyone who works at Springfield House shows the utmost kindness and friendly and cheerful, reassuring and knowledgeable at all times. I cannot thank the care staff enough. The building and the facilities are kept in good order and cleaned to a high standard, although the garden seems neglected.
Thank you for the very kind comments about Springfield House, we are delighted that you are so happy with the care. Now that we are into the better weather we will start working in the garden.
The residential home is well looked after in terms of in terms of cleanliness and maintenance. However, there is very little colour in the bedrooms and upstairs lounge which makes it not very homely.
The staff are friendly and caring however as many of the residents have poor vision, it is important to address the person by their name and also tell the resident their own name when speaking.
The home endeavours to offer a varied wellbeing programme to our residents and suggestions are...
The standard of care is good, however, it is expensive and the recent price increases following new ownership have us reconsidering our options.
Thank you for your review, we appreciate all feedback received as it helps us to improve our service where required. The health, wellbeing and happiness of all our Residents is of paramount importance to us and therefore we endeavour to offer a varied wellbeing programme to our Residents and...
A pleasantly furnished home, spotlessly clean with outdoor space and happy well-trained staff. The food is good and well chosen.
My father who has dementia was moved to Springfield House after breaking his hip. The overall level of care is excellent, with very high-quality staff. I was very worried that my father would be unhappy, however, he has been very happy since moving to Springfield House. He has a very nice room and the care staff are very attentive to his needs. They also take the time to give feedback during my visits.
I would certainly recommend Springfield House to anyone with relations who need care.
I have put weight on and am very pleased.
First class care, staff wonderful. Recuperation following discharge from hospital, very high standards and would certainly recommend.
Very happy to leave my wife in the care of Springfield House Gateshead.
An excellent care home and happy to recommend to others.
All the staff were very friendly and helpful.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (15) & Events (0)
- 25 Feb 2026
Residents of Springfield House Care Home in Low Fell, Gateshead, enjoyed an inspiring day trip to the Glass Museum in Sunderland, where they were amazed by the intricate details and...
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 20 Nov 2024
HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...
There are no upcoming events for Springfield House Care Home.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: HC-One
- 28 Feb 2023Recipient: HC-One
- 30 Jun 2021Recipient: Springfield House Care Home
Meet the Team (0)
There are no Team Members posted yet.
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