Springfield House Care Home

Excellent moving in experience.

Facilities are excellent, carers are thoughtful and courteous. Food is fresh and nutritious with various menus. More background music in orangery would be appreciated.

My Aunt was very happy in Springfield House. It is very well run and the staff are very caring and welcoming. We never had any concerns whatsoever regarding my Aunt's care and would be happy to recommend Springfield House to anybody.

Thank you to everyone for being so caring and doing so much.

Just had annual fee review of 5.5%. This can only be justified in terms of profit rather than care delivery. 5.5% represents a level far in excess of inflation or pension rises in this period. Improvements in infrastructure and service delivery do not warrant such a disproportionate increase and the letter of explanation frankly insults one's intelligence. It is ridiculous to state investment has been made in the nurse call system to reduce anxiety caused by the noise while at the same time creating far greater levels of anxiety to residents worried about how they can afford such draconian increases in their care costs. I am disgusted that vulnerable people can be treated in such a way and at such short notice. These are not the actions of a 'kind' service.

I have received great support from staff who became good friends from the start. My family feel that the home has provided their parents with perfect care and a safe environment in their final years. I can only endorse their view.

The place is excellent.

My mother uses the homecare services but has recently stayed in Springfield House for a little break from home. She thoroughly enjoyed her stay and would definitely return.

Have been several times, this time much improved.

Mum has been a resident for 3 1/2 years. The building is very pleasant with a little enclosed garden, with seating. The cafe is well used for residents and guests and they cater for family Sunday lunches which are of a high standard and good value. All staff are well qualified in their particular field of work, all are caring and friendly. Room cleaning and laundry always high standard. Mum is also registered blind and feels unable to join in many activities and trips out, due to needing one to one wheelchair issue. There are worrying occasions at times when both carers on floor 1 are occupied/unavailable/simply not there and no one answers the 'help' buzzers.

Everyone who works at Springfield House shows the utmost kindness and friendly and cheerful, reassuring and knowledgeable at all times. I cannot thank the care staff enough. The building and the facilities are kept in good order and cleaned to a high standard, although the garden seems neglected.

The residential home is well looked after in terms of in terms of cleanliness and maintenance. However, there is very little colour in the bedrooms and upstairs lounge which makes it not very homely.

The staff are friendly and caring however as many of the residents have poor vision, it is important to address the person by their name and also tell the resident their own name when speaking.

The standard of care is good, however, it is expensive and the recent price increases following new ownership have us reconsidering our options.

A pleasantly furnished home, spotlessly clean with outdoor space and happy well-trained staff. The food is good and well chosen.

My father who has dementia was moved to Springfield House after breaking his hip. The overall level of care is excellent, with very high-quality staff. I was very worried that my father would be unhappy, however, he has been very happy since moving to Springfield House. He has a very nice room and the care staff are very attentive to his needs. They also take the time to give feedback during my visits.

I would certainly recommend Springfield House to anyone with relations who need care.

I have put weight on and am very pleased.

First class care, staff wonderful. Recuperation following discharge from hospital, very high standards and would certainly recommend.

Very happy to leave my wife in the care of Springfield House Gateshead.

An excellent care home and happy to recommend to others.

All the staff were very friendly and helpful.