Springfield House Care Home

Durham Road, Low Fell, Gateshead NE9 5BW
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9.7 131 Reviews
  • Springfield House Care Home, Gateshead
Located in the centre of Low Fell, Gateshead, Springfield House Care Home offers personalised residential and residential dementia care to older people.

The modern and comfortable home offers lovely en-suite bedrooms, a hair salon, sensory room and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and provides opportunities to engage with the local community. The range of lovely dining areas provide the perfect spot for residents to relax and enjoy dining experience with family and friends.

Community is an integral part of life at Springfield House, and the team is dedicated to supporting residents in building strong relationships in the Low Fell neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Springfield House to provide the kindest care possible to all residents.

By getting to know each individual resident at Springfield House, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

Community is an integral part of life at Springfield House, and the team is dedicated to supporting residents in building strong relationships in the Low Fell neighbourhood, regularly organising events with local schools, charities and businesses in the area.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1149

These prices are only a guideline, please contact Springfield House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emma Eagle (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)

Springfield House Care Home Reviews (131)

9.7

Springfield House Care Home has a Review Score of 9.7 (9.678) out of 10, based on 52 reviews in the last 2 years.
Over all time Springfield House Care Home has 131 reviews.

Overall Experience
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  • 22
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Date Published
  • 131
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Reviewer Connection to Springfield House Care Home
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Total of 131, showing 81-100
Review from W S (Resident) published on 18 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy here. Staff are all caring, and that means a lot. There are no problems, and the staff are amazing. I would recommend this wonderful place to all my friends.
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Review from T C (Resident) published on 18 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are helpful and very pleasant.
The room is comfortable.
Food is good.
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Review from A S (Niece of Resident) published on 17 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not have found a better care home for my aunt from day one she was treated with total respect and a huge amount of compassion regarding her dementia. All the staff in the care home showed a lot of care and love to all the residents. The homes entertainment team ensure that all residents receive
stimulation and consideration for their needs. Springfield House has lovely staff in a lovely home.
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Review from Maria O (Daughter of Resident) published on 1 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Springfield House has been outstanding since the outbreak of Covid-19. It has handled the situation with compassion, sensitivity and professionalism. The staff have gone above and beyond to care for my elderly mum during a time of great uncertainty and worry. Unable to see my mum they have stepped in
to ensure she has every need met - emotional and social. I can't thank the staff enough for their dedication during this pandemic. Simply outstanding!
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Review from R J (Resident) published on 22 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Living here is wonderful. The girls are like my family and really compassionate and beautiful top marks! I love you all.
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Review from D W (Niece of Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Springfield House is one big happy family. Staff are helpful, caring and supportive. Making visitors welcome, family are included in resident's care. Each resident has individualised care to meet their needs. I would recommend Springfield House to anyone looking for excellent high-quality care for an
elderly relative where you know they are well cared for 24 hours a day, giving all the family peace of mind.
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Review from P D (Relative of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent for the whole time nearly 3 years in residence.
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Review from B W (Wife of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a faultless care home. My wife and I quality of life have been transformed into one of stressfree. The care my wife receives is of the highest. Your care staff are all wonderful and kind.
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Review from K W (Resident) published on 13 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy living here because all the facilities are excellent. I got all the help I need with pleasantness and care.
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Review from S G (Daughter of Resident) published on 17 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The place is amazing, great staff and feel comfortable leaving my mam here for respite for the week. Very relaxing, warm and comfortable.
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Review from A T (Daughter of Resident) published on 17 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved to Springfield House in early September. His suite is lovely all the staff are very caring and helpful and he has settled in quickly and happily which is of enormous relief to me. I would not hesitate in recommending this care home. The Orangery, reception and quiet lounges have the
feel of a luxury hotel and all visitors are made to feel very welcome.
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Review from Steven H (Son of Resident) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam was in respite from 27/04/19 - 11/05/19 in Springfield House and the manager and all staff give her all the dedicated care and attention possible. She absolutely loved Springfield and everyone there.
If in the future, my mam needed to go into care permanently, Springfield House is the only place
I would consider as the manager and all staff are brilliant.
Care, food and cleanliness excellent.
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Review from John O (Son of Resident) published on 28 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was recently a resident in the home receiving respite care for 5 weeks. Everything about the home is excellent. The management and staff are superb and the level of care and support is first class. Everyone connected with the home is friendly and professional, which played a significant
part in my mother's rehabilitation. The food and facilities are excellent, with a wide choice of nutritional meals available. Rooms are spacious and well decorated. the atmosphere in the home is very welcoming and everyone has a smile on their face. All friends and family who visited were equally impressed. I can wholeheartedly recommend this home.
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Review from Christine H (Daughter of Resident) published on 21 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very pleased with the standard of the home, the staff were excellent with mum and all the staff including laundry and cleaning.
They gave mum a lot of support especially when she was nearing the end of her life. The staff did a lovely buffet for mum after the funeral. Praise to staff.
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Review from Ann B (Daughter of Resident) published on 21 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very pleased with the home especially all the staff upstairs and down. They were really good with mum and we felt she was looked after. Mums funeral was especially nice, the buffet was lovely and all the staff stood outside which even the undertaker commented on as she hadn't seen that before.
The
staff were exceptional.
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Review from Angela R (Resident) published on 3 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am in my seventies, live alone and have no family. When I knew that I was to have a total hip replacement, I chose to go to Springfield House for respite care, spending two weeks there was the best decision I could have made. The care that I received was second to none and without doubt, has hastened
my recovery. Should I have surgery in the future, I will, without doubt, be back at Springfield House for postoperative care.
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Review from M P (Son of Resident) published on 18 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My first impression of Springfield House as I walked into the foyer was that it was a warm, inviting and friendly environment.
My initial impression remained throughout my mother's stay and I would certainly recommend Springfield House to any friend or relative who is requiring time to recover from
an accident/illness.
Knowing a loved one is being cared for in a clean, safe home in a dignified manner takes a huge weight off your mind.
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Review from Margaret A (Daughter of Resident) published on 7 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent moving in experience.
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Review from Eva V (Niece of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Facilities are excellent, carers are thoughtful and courteous. Food is fresh and nutritious with various menus. More background music in orangery would be appreciated.
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Review from Terry C (Nephew of Resident) published on 22 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt was very happy in Springfield House. It is very well run and the staff are very caring and welcoming. We never had any concerns whatsoever regarding my Aunt's care and would be happy to recommend Springfield House to anybody.
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Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for Springfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.678 for Springfield House Care Home is calculated as follows: ( (472 Excellents x 5) + (111 Goods x 4) + (24 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 618 Ratings = 4.678
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Springfield House Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 50 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (0)

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