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Springfield House Care Home

Durham Road, Low Fell, Gateshead, Tyne & Wear NE9 5BW
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I would recommend the care home to everyone. Nothing is too much troublL C(Daughter of Resident/Service User)
Springfield House Care Home, Gateshead
Springfield House Care Home, Gateshead
Springfield House Care Home, Gateshead

Located in the centre of Low Fell, Gateshead, Springfield House Care Home offers personalised residential and residential dementia care to older people.

The modern and comfortable home offers lovely en-suite bedrooms, a hair salon, sensory room and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and provides opportunities to engage with the local community. The range of lovely dining areas provide the perfect spot for...  

Care Provided by Springfield House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,224From £1,347
Residential Dementia CareFrom £1,224From £1,347

Contact Springfield House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Emma Eagle(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Single Rooms with ensuite Wet Room (71)

Springfield House Care Home Reviews (134)

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9.7

Springfield House Care Home has a Review Score of 9.7 (9.660) out of 10, based on 45 reviews in the last 2 years. Over all time Springfield House Care Home has 134 reviews.

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Showing 134 reviews matching selected criteria
Review from Rhonda D (Daughter of Resident) published on 30 March 2021 Submitted via Postal Card
Overall Experience

Lovely, kind staff who go out of their way to make sure my mum is safe, cared for and happy. In fact, it often feels like my mum has several Mums, all looking after her every minute of every day. Springfield House has a lovely family feel to it.

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Review from Judith M (Niece of Resident) published on 30 March 2021 Submitted via Postal Card
Overall Experience
Have always felt very welcome when I come here.
Nothing seems a problem.

My aunt is very happy.

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Review from Ellen F (Resident / Service User) published on 22 January 2021 Submitted via Postal Card
Overall Experience
I was greeted warmly when I arrived here.
I chose a lovely room, and I am very happy.

All the staff are very nice, and nothing is any trouble for them.

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Review from W S (Resident / Service User) published on 18 August 2020 Submitted via Postal Card
Overall Experience

I am extremely happy here. Staff are all caring, and that means a lot. There are no problems, and the staff are amazing. I would recommend this wonderful place to all my friends.

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Review from T C (Resident / Service User) published on 18 August 2020 Submitted via Postal Card
Overall Experience
All the staff are helpful and very pleasant.
The room is comfortable.

Food is good.

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Review from A S (Niece of Resident) published on 17 June 2020 Submitted via Postal Card
Overall Experience

I could not have found a better care home for my aunt from day one she was treated with total respect and a huge amount of compassion regarding her dementia. All the staff in the care home showed a lot of care and love to all the residents. The homes entertainment team ensure that all residents receive stimulation and consideration for their needs. Springfield House has lovely staff in a lovely home.

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Review from Maria O (Daughter of Resident) published on 1 June 2020 Submitted via Postal Card
Overall Experience

Springfield House has been outstanding since the outbreak of Covid-19. It has handled the situation with compassion, sensitivity and professionalism. The staff have gone above and beyond to care for my elderly mum during a time of great uncertainty and worry. Unable to see my mum they have stepped in to ensure she has every need met - emotional and social. I can't thank the staff enough for their dedication during this pandemic. Simply outstanding!

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Review from R J (Resident / Service User) published on 22 May 2020 Submitted via Postal Card
Overall Experience

Living here is wonderful. The girls are like my family and really compassionate and beautiful top marks! I love you all.

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Review from D W (Niece of Resident) published on 25 March 2020 Submitted via Postal Card
Overall Experience

Springfield House is one big happy family. Staff are helpful, caring and supportive. Making visitors welcome, family are included in resident's care. Each resident has individualised care to meet their needs. I would recommend Springfield House to anyone looking for excellent high-quality care for an elderly relative where you know they are well cared for 24 hours a day, giving all the family peace of mind.

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Review from P D (Relative of Resident) published on 5 February 2020 Submitted via Postal Card
Overall Experience

Excellent for the whole time nearly 3 years in residence.

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Review from B W (Wife of Resident) published on 16 January 2020 Submitted via Postal Card
Overall Experience

This is a faultless care home. My wife and I quality of life have been transformed into one of stressfree. The care my wife receives is of the highest. Your care staff are all wonderful and kind.

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Review from K W (Resident / Service User) published on 13 December 2019 Submitted via Postal Card
Overall Experience

I enjoy living here because all the facilities are excellent. I got all the help I need with pleasantness and care.

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Review from S G (Daughter of Resident) published on 17 October 2019 Submitted via Postal Card
Overall Experience

The place is amazing, great staff and feel comfortable leaving my mam here for respite for the week. Very relaxing, warm and comfortable.

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Review from A T (Daughter of Resident) published on 17 October 2019 Submitted via Postal Card
Overall Experience

My father moved to Springfield House in early September. His suite is lovely all the staff are very caring and helpful and he has settled in quickly and happily which is of enormous relief to me. I would not hesitate in recommending this care home. The Orangery, reception and quiet lounges have the feel of a luxury hotel and all visitors are made to feel very welcome.

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Review from Steven H (Son of Resident) published on 2 August 2019 Submitted via Postal Card
Overall Experience
My mam was in respite from 27/04/19 - 11/05/19 in Springfield House and the manager and all staff give her all the dedicated care and attention possible. She absolutely loved Springfield and everyone there.
If in the future, my mam needed to go into care permanently, Springfield House is the only place I would consider as the manager and all staff are brilliant.

Care, food and cleanliness excellent.

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Review from John O (Son of Resident) published on 28 May 2019 Submitted via Website
Overall Experience

My mother was recently a resident in the home receiving respite care for 5 weeks. Everything about the home is excellent. The management and staff are superb and the level of care and support is first class. Everyone connected with the home is friendly and professional, which played a significant part in my mother's rehabilitation. The food and facilities are excellent, with a wide choice of nutritional meals available. Rooms are spacious and well decorated. the atmosphere in the home is very welcoming and everyone has a smile on their face. All friends and family who visited were equally impressed. I can wholeheartedly recommend this home.

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Review from Christine H (Daughter of Resident) published on 21 May 2019 Submitted via Postal Card
Overall Experience
I was very pleased with the standard of the home, the staff were excellent with mum and all the staff including laundry and cleaning.

They gave mum a lot of support especially when she was nearing the end of her life. The staff did a lovely buffet for mum after the funeral. Praise to staff.

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Review from Ann B (Daughter of Resident) published on 21 May 2019 Submitted via Postal Card
Overall Experience
I was very pleased with the home especially all the staff upstairs and down. They were really good with mum and we felt she was looked after. Mums funeral was especially nice, the buffet was lovely and all the staff stood outside which even the undertaker commented on as she hadn't seen that before.

The staff were exceptional.

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Review from Angela R (Resident / Service User) published on 3 May 2019 Submitted via Postal Card
Overall Experience

I am in my seventies, live alone and have no family. When I knew that I was to have a total hip replacement, I chose to go to Springfield House for respite care, spending two weeks there was the best decision I could have made. The care that I received was second to none and without doubt, has hastened my recovery. Should I have surgery in the future, I will, without doubt, be back at Springfield House for postoperative care.

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Review from M P (Son of Resident) published on 18 March 2019 Submitted via Postal Card
Overall Experience
My first impression of Springfield House as I walked into the foyer was that it was a warm, inviting and friendly environment.
My initial impression remained throughout my mother's stay and I would certainly recommend Springfield House to any friend or relative who is requiring time to recover from an accident/illness.

Knowing a loved one is being cared for in a clean, safe home in a dignified manner takes a huge weight off your mind.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (15) & Events (0)

News
  • 25 Feb 2026

    Residents of Springfield House Care Home in Low Fell, Gateshead, enjoyed an inspiring day trip to the Glass Museum in Sunderland, where they were amazed by the intricate details and...

  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

  • 20 Nov 2024

    HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...

Upcoming Events

There are no upcoming events for Springfield House Care Home.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 30 Jun 2021Recipient: Springfield House Care Home

Meet the Team (0)

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