
I would recommend the care home to everyone. Nothing is too much troublL C(Daughter of Resident/Service User)



I would recommend the care home to everyone. Nothing is too much troublL C(Daughter of Resident/Service User)



Located in the centre of Low Fell, Gateshead, Springfield House Care Home offers personalised residential and residential dementia care to older people.
The modern and comfortable home offers lovely en-suite bedrooms, a hair salon, sensory room and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and provides opportunities to engage with the local community. The range of lovely dining areas provide the perfect spot for...
Care Provided by Springfield House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 73 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Springfield House Care Home for full pricing details and T&Cs.
Contact Springfield House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Emma Eagle(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (73)
- Single Rooms with ensuite Wet Room (71)
Springfield House Care Home Reviews (134)
Springfield House Care Home has a Review Score of 9.7 (9.660) out of 10, based on 45 reviews in the last 2 years.
Over all time Springfield House Care Home has 134 reviews.
I continue to be happy with the care my mum receives. The staff who deliver the actual care and support to my mum in particular are very good. Many are excellent. If I had a criticism at all, it would be with a feeling of loss of morale with the care and cleaning staff of late. It is my opinion that they need to be valued by senior management and retained. They are the ones who I feel need to be commended.
Thank you for your review, we value all feedback as this helps us to improve our service. We are sorry to hear that you feel there is a loss of morale within the teams. We will include this feedback in our meetings and share in our learning forums to establish ways to improve on staff morale....
All the residents are treated with love, kindness, respect and dignity.
My husband was in Springfield for almost 2 years, sadly he passed away in December 2024 after suffering a stroke. The end-of-life care given to him was amazing, as well as looking after my husband, myself and my family, were treated with empathy and compassion by all members of the staff. God bless them all, truly wonderful, thank you all.
We'd like to take a moment to thank you for leaving such a wonderful review of our home. we are pleased to hear you were very happy with the quality of care your husband received at Springfield House, kindness is at the heart of everything we do. Kind words like these are testament to the hard work...
I love the care home and staff that my Grandma is in. We always feel welcome and I feel like Grandma is always looked after well. The staff can have a good joke with her, as well as the care side they do. I've been there when they've had entertainment on and have thought that's is great for the residents and I enjoyed it as well.
My mum and dad are safe, happy and very well cared for.
My sister has resided in Springfield for almost 3 years. The initial settlement was not too good, but she soon after settled and has been happy for much of her time. She describes her new home as "I love it here, I am so happy.". The family are comforted by her situation now. The staff are first class - we are thankful for their caring natures. We would not hesitate to recommend Springfield to anyone.
The care home itself is outstanding as are all the people who work there, I can't praise them enough.
Springfield impressed us on our first visit. Very friendly staff, large light airy rooms for residents and lovely big common areas, a nice landscaped garden, and a wide variety of activities and trips on offer. The staff are really good with the residents, really kind and supportive and treat them with kindness and dignity. They are also kind, caring and supportive to the family members as we have gone through some very sad, difficult times.
Their advice is also helpful as we navigate this tricky time, trying to do our best for our parents but not always sure what that is.
It is nice to know our relatives are safe and well looked after, having good fun, good food, good laughs and an all-round much better quality of life than was possible to achieve at home.
Time spent with parents is now quality time.
I would highly recommend this care home.
My dad is very happy at Springfield House Care Home, he came to live here in April 2024, his mood and physical health have improved dramatically. It's lovely to know he is well looked after. My only criticism would be staffing levels aren't always ideal, particularly when staff have lots of dependent clients. Despite this, I find them, without exception, friendly, helpful and caring.
Came to the coffee morning and was really impressed with the facilities, staff were so friendly and patient with everyone. Bravo team Springfield House Care Home.
I find the staff to be attentive to me mum's needs and she seems to have a good relationship with them.
First impressions when I enter the home is it is a very friendly, bright atmosphere which reflects right throughout the home.
Springfield House Care Home is a home with a lot going for it. I find all staff well equipped and very polite and professional, they will go out of their way to help or assist to any problem that needs sorting. I would recommend this care home to anyone interested. My mother is well looked after. Thank you.
After quite a few visits to care homes, we found Springfield House Care Home more suitable for our mam. The staff are so nice and make us feel at ease leaving mam in their care. The staff inform us by telephone if mam has any issues, so that goes a long way for us. It took a long time to decide that mam needs 24 hour care, and we have made the right choice with Springfield House Care Home.
Mam is well looked after by sympathetic staff, good job, well done.
Staff are very friendly and helpful. The care home is very clean, tidy, warm and comfortable. Rooms are kept clean, tidy and warm. Staff are very helpful at all times, nothing is too much bother. Food is good and plentiful. Plenty of entertainment for my mother-in-law.
Very good care home. Staff are very good. My mam could not be in a better care home.
The wife has been in the care home since April 2024, she is very happy with the care she receives.
Springfield is a great environment for my elderly mother. Staff are caring and friendly and treat my mother with respect. They always take time to chat with her and nothing is a bother. There are plenty of activities and every now and again my mother gets out on a bus trip and is well looked after. I would have no hesitation in recommending Springfield and am pleased we chose it as my mother's home.
Sadly, my mother passed away in December 2024 but during that period, she loved it there. The staff are more friends than anything else. They both particularly loved the entertainment and enjoyed singing along.
My father is still there and even he admits it's the best place for him now which is a great relief to my sister and myself knowing he is safe, happy and making friends.
We spent years trying to persuade my mother to leave her house and go into care for her own safety, but she fought it vehemently. She eventually agreed to go to Springfield House for a trial and is now there permanently. She absolutely loves it! She has nothing but praise for every single one of the carers, who seem to see their roles as a vocation, not a job. Her greatest accolade came when asked what it was like at my brother's party: "It's not like a care home with carers, it's like being at home with friends" was her reply. You can't say more than that! Thank you Springfield!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (15) & Events (0)
- 25 Feb 2026
Residents of Springfield House Care Home in Low Fell, Gateshead, enjoyed an inspiring day trip to the Glass Museum in Sunderland, where they were amazed by the intricate details and...
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 20 Nov 2024
HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...
There are no upcoming events for Springfield House Care Home.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: HC-One
- 28 Feb 2023Recipient: HC-One
- 30 Jun 2021Recipient: Springfield House Care Home
Meet the Team (0)
There are no Team Members posted yet.
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