Springfield House Care Home

Durham Road, Low Fell, Gateshead NE9 5BW
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9.7 131 Reviews
  • Springfield House Care Home, Gateshead
Located in the centre of Low Fell, Gateshead, Springfield House Care Home offers personalised residential and residential dementia care to older people.

The modern and comfortable home offers lovely en-suite bedrooms, a hair salon, sensory room and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and provides opportunities to engage with the local community. The range of lovely dining areas provide the perfect spot for residents to relax and enjoy dining experience with family and friends.

Community is an integral part of life at Springfield House, and the team is dedicated to supporting residents in building strong relationships in the Low Fell neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Springfield House to provide the kindest care possible to all residents.

By getting to know each individual resident at Springfield House, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

Community is an integral part of life at Springfield House, and the team is dedicated to supporting residents in building strong relationships in the Low Fell neighbourhood, regularly organising events with local schools, charities and businesses in the area.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1149

These prices are only a guideline, please contact Springfield House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emma Eagle (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)

Springfield House Care Home Reviews (131)

9.7

Springfield House Care Home has a Review Score of 9.7 (9.678) out of 10, based on 52 reviews in the last 2 years.
Over all time Springfield House Care Home has 131 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Springfield House Care Home
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Total of 131, showing 21-40
Review from Karen W (Daughter-in-law of Resident) published on 20 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is very hard to decide that a care home is the best place for your relatives, and worry whether you have found the right place.
Springfield impressed us on our first visit. Very friendly staff, large light airy rooms for residents and lovely big common areas, a nice landscaped garden, and a wide
variety of activities and trips on offer. The staff are really good with the residents, really kind and supportive and treat them with kindness and dignity. They are also kind, caring and supportive to the family members as we have gone through some very sad, difficult times.
Their advice is also helpful as we navigate this tricky time, trying to do our best for our parents but not always sure what that is.
It is nice to know our relatives are safe and well looked after, having good fun, good food, good laughs and an all-round much better quality of life than was possible to achieve at home.
Time spent with parents is now quality time.
I would highly recommend this care home.
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Review from J H (Daughter of Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad is very happy at Springfield House Care Home, he came to live here in April 2024, his mood and physical health have improved dramatically. It's lovely to know he is well looked after. My only criticism would be staffing levels aren't always ideal, particularly when staff have lots of dependent
clients. Despite this, I find them, without exception, friendly, helpful and caring.
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Review from S P (Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came to the coffee morning and was really impressed with the facilities, staff were so friendly and patient with everyone. Bravo team Springfield House Care Home.
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Review from S S (Son of Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff to be attentive to me mum's needs and she seems to have a good relationship with them.
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Review from J D (Wife of Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impressions when I enter the home is it is a very friendly, bright atmosphere which reflects right throughout the home.
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Review from S S (Son of Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Springfield House Care Home is a home with a lot going for it. I find all staff well equipped and very polite and professional, they will go out of their way to help or assist to any problem that needs sorting. I would recommend this care home to anyone interested. My mother is well looked after. Thank
you.
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Review from T W (Daughter of Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After quite a few visits to care homes, we found Springfield House Care Home more suitable for our mam. The staff are so nice and make us feel at ease leaving mam in their care. The staff inform us by telephone if mam has any issues, so that goes a long way for us. It took a long time to decide that
mam needs 24 hour care, and we have made the right choice with Springfield House Care Home.
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Review from B S (Son of Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mam is well looked after by sympathetic staff, good job, well done.
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Review from G D (Son-in-law of Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very friendly and helpful. The care home is very clean, tidy, warm and comfortable. Rooms are kept clean, tidy and warm. Staff are very helpful at all times, nothing is too much bother. Food is good and plentiful. Plenty of entertainment for my mother-in-law.
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Review from S K (Son of Resident) published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care home. Staff are very good. My mam could not be in a better care home.
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Review from J K (Husband of Resident) published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The wife has been in the care home since April 2024, she is very happy with the care she receives.
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Review from G D (Daughter of Resident) published on 14 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Springfield is a great environment for my elderly mother. Staff are caring and friendly and treat my mother with respect. They always take time to chat with her and nothing is a bother. There are plenty of activities and every now and again my mother gets out on a bus trip and is well looked after.
I would have no hesitation in recommending Springfield and am pleased we chose it as my mother's home.
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Review from Paul W (Son of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents went into care at the Springfield House Care Home in August 2024.
Sadly, my mother passed away in December 2024 but during that period, she loved it there. The staff are more friends than anything else. They both particularly loved the entertainment and enjoyed singing along.
My father
is still there and even he admits it's the best place for him now which is a great relief to my sister and myself knowing he is safe, happy and making friends.
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Review from David C (Son of Resident) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We spent years trying to persuade my mother to leave her house and go into care for her own safety, but she fought it vehemently. She eventually agreed to go to Springfield House for a trial and is now there permanently. She absolutely loves it! She has nothing but praise for every single one of the
carers, who seem to see their roles as a vocation, not a job. Her greatest accolade came when asked what it was like at my brother's party: "It's not like a care home with carers, it's like being at home with friends" was her reply. You can't say more than that! Thank you Springfield!
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Review from J C (Daughter-in-law of Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father-in-law came in for a week's respite.
The staff are all excellent and friendly.
The place is spotless.
The rooms and facilities are excellent.
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Review from Joan D (Wife of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has just returned from Springfield House after two weeks of respite, and from going in to coming home, his care was exemplary. The manager and admin made my husband and myself so welcome. The staff were wonderful caring for him and nothing was too much trouble, a big shout out to a particular
member of staff, you were amazing with him and always with a big smile on your face. The facilities are amazing and the home is bright, airy and lovely and clean. The rooms are great and well-maintained. I have used Springfield House on numerous occasions and wouldn't take my husband anywhere else.
If you're looking for a care home for your loved one I highly recommend you check out this place.
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Review from D M (Daughter of Resident) published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was well looked after during her respite stay. All staff remembered my Mum's name which was a real comfort to her. Would definitely recommend Springfield House.
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Review from Janet R (Daughter of Resident) published on 28 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam settled in quickly. She enjoys all the activities. She is well cared for, always clean and well-presented. The staff are all welcoming, caring and friendly.
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Review from Marjorie F (Respite Resident) published on 24 October 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Went for 2 weeks of respite. The whole place needs refurbishment. The first set of towels I was given was full of holes. There were no grab rails in the bathroom, which I found very unusual for a care home. My bed was never changed during the 2-week period.
Reply from Clare Sheehan, Careline Advisor at Springfield House Care Home

Thank you for taking the time to complete a review for Springfield House. At HC-One we strive to provide kind, compassionate care and I am sorry that you have not experienced this. We take all concerns seriously and I would like to discuss the issues you have raised to enable me to investigate the concerns and will contact you over the next couple of days to arrange a meeting with you. Once again, thank you for your feedback.

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Review from Dave H (Son of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can thoroughly recommend Springfield House. Having come to the very difficult point whereby my mother was unable to stay in the house, the next most difficult decision is where will your most loved one be cared for and happy?
All too often I've visited elderly family or friends who are in a care facility
and whilst 'technically' they may be OK and looked after, there's never really enough staff at 'all times' and it feels like it's often the bare minimum.
From the moment you walk into Springfield - fresh, clean, well staffed. Great communal areas. My Mum had a lovely room. Fresh towels and cleaner in her room daily. Her own phone is in her room.
Staff always come round with tea/biscuits, fruit, meal choices etc. The hairdresser visited often. Activities. Outings. Glass of wine with a meal. Coffee mornings. Seating in Garden. Events.
Very well maintained, how can I say, always felt 'nice', not just doing what they need to do. Good communication with billing/admin if required.
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Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for Springfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.678 for Springfield House Care Home is calculated as follows: ( (472 Excellents x 5) + (111 Goods x 4) + (24 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 618 Ratings = 4.678
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Springfield House Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 50 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (0)

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