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Springfield House Care Home

Durham Road, Low Fell, Gateshead, Tyne & Wear NE9 5BW
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I would recommend the care home to everyone. Nothing is too much troublL C(Daughter of Resident/Service User)
Springfield House Care Home, Gateshead
Springfield House Care Home, Gateshead
Springfield House Care Home, Gateshead

Located in the centre of Low Fell, Gateshead, Springfield House Care Home offers personalised residential and residential dementia care to older people.

The modern and comfortable home offers lovely en-suite bedrooms, a hair salon, sensory room and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and provides opportunities to engage with the local community. The range of lovely dining areas provide the perfect spot for...  

Care Provided by Springfield House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,224From £1,347
Residential Dementia CareFrom £1,224From £1,347

Contact Springfield House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Emma Eagle(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Single Rooms with ensuite Wet Room (71)

Springfield House Care Home Reviews (134)

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9.7

Springfield House Care Home has a Review Score of 9.7 (9.660) out of 10, based on 45 reviews in the last 2 years. Over all time Springfield House Care Home has 134 reviews.

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Review from P C (Daughter of Resident) published on 28 February 2025 Submitted via Postal Card
Overall Experience

I continue to be happy with the care my mum receives. The staff who deliver the actual care and support to my mum in particular are very good. Many are excellent. If I had a criticism at all, it would be with a feeling of loss of morale with the care and cleaning staff of late. It is my opinion that they need to be valued by senior management and retained. They are the ones who I feel need to be commended.

Reply from HC-One Limited, Administrator at Springfield House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service. We are sorry to hear that you feel there is a loss of morale within the teams. We will include this feedback in our meetings and share in our learning forums to establish ways to improve on staff morale....  

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Review from M C (Wife of Resident) published on 26 February 2025 Submitted via Postal Card
Overall Experience
The care given to residents of Springfield House is truly wonderful, everyone strives to be truly kind, caring and mindful of everyone's individual needs.
All the residents are treated with love, kindness, respect and dignity.

My husband was in Springfield for almost 2 years, sadly he passed away in December 2024 after suffering a stroke. The end-of-life care given to him was amazing, as well as looking after my husband, myself and my family, were treated with empathy and compassion by all members of the staff. God bless them all, truly wonderful, thank you all.

Reply from HC-One Limited, Administrator at Springfield House Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. we are pleased to hear you were very happy with the quality of care your husband received at Springfield House, kindness is at the heart of everything we do. Kind words like these are testament to the hard work...  

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Review from A G (Granddaughter of Resident) published on 25 February 2025 Submitted via Postal Card
Overall Experience

I love the care home and staff that my Grandma is in. We always feel welcome and I feel like Grandma is always looked after well. The staff can have a good joke with her, as well as the care side they do. I've been there when they've had entertainment on and have thought that's is great for the residents and I enjoyed it as well.

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Review from John P (Son of Resident) published on 21 February 2025 Submitted via Website
Overall Experience
The care given to my mum and dad at Springfield House is exceptional, the staff are kind, caring and very professional with that human touch.

My mum and dad are safe, happy and very well cared for.

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Review from V K (Sister of Resident) published on 21 February 2025 Submitted via Postal Card
Overall Experience

My sister has resided in Springfield for almost 3 years. The initial settlement was not too good, but she soon after settled and has been happy for much of her time. She describes her new home as "I love it here, I am so happy.". The family are comforted by her situation now. The staff are first class - we are thankful for their caring natures. We would not hesitate to recommend Springfield to anyone.

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Review from Lesley F (Daughter of Resident) published on 21 February 2025 Submitted via Website
Overall Experience
I can't thank the staff enough for the exceptional care they provide for both my parents. They not only provide the required level of care, but their patience, understanding and the fondness they have shown towards my parents is heartwarming and a great comfort to all my family.

The care home itself is outstanding as are all the people who work there, I can't praise them enough.

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Review from Karen W (Daughter-in-law of Resident) published on 20 February 2025 Submitted via Website
Overall Experience
It is very hard to decide that a care home is the best place for your relatives, and worry whether you have found the right place.
Springfield impressed us on our first visit. Very friendly staff, large light airy rooms for residents and lovely big common areas, a nice landscaped garden, and a wide variety of activities and trips on offer. The staff are really good with the residents, really kind and supportive and treat them with kindness and dignity. They are also kind, caring and supportive to the family members as we have gone through some very sad, difficult times.
Their advice is also helpful as we navigate this tricky time, trying to do our best for our parents but not always sure what that is.
It is nice to know our relatives are safe and well looked after, having good fun, good food, good laughs and an all-round much better quality of life than was possible to achieve at home.
Time spent with parents is now quality time.

I would highly recommend this care home.

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Review from J H (Daughter of Resident) published on 20 February 2025 Submitted via Postal Card
Overall Experience

My dad is very happy at Springfield House Care Home, he came to live here in April 2024, his mood and physical health have improved dramatically. It's lovely to know he is well looked after. My only criticism would be staffing levels aren't always ideal, particularly when staff have lots of dependent clients. Despite this, I find them, without exception, friendly, helpful and caring.

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Review from S P (Resident / Service User) published on 20 February 2025 Submitted via Postal Card
Overall Experience

Came to the coffee morning and was really impressed with the facilities, staff were so friendly and patient with everyone. Bravo team Springfield House Care Home.

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Review from S S (Son of Resident) published on 20 February 2025 Submitted via Postal Card
Overall Experience

I find the staff to be attentive to me mum's needs and she seems to have a good relationship with them.

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Review from J D (Wife of Resident) published on 20 February 2025 Submitted via Postal Card
Overall Experience

First impressions when I enter the home is it is a very friendly, bright atmosphere which reflects right throughout the home.

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Review from S S (Son of Resident) published on 20 February 2025 Submitted via Postal Card
Overall Experience

Springfield House Care Home is a home with a lot going for it. I find all staff well equipped and very polite and professional, they will go out of their way to help or assist to any problem that needs sorting. I would recommend this care home to anyone interested. My mother is well looked after. Thank you.

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Review from T W (Daughter of Resident) published on 20 February 2025 Submitted via Postal Card
Overall Experience

After quite a few visits to care homes, we found Springfield House Care Home more suitable for our mam. The staff are so nice and make us feel at ease leaving mam in their care. The staff inform us by telephone if mam has any issues, so that goes a long way for us. It took a long time to decide that mam needs 24 hour care, and we have made the right choice with Springfield House Care Home.

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Review from B S (Son of Resident) published on 20 February 2025 Submitted via Postal Card
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Mam is well looked after by sympathetic staff, good job, well done.

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Review from G D (Son-in-law of Resident) published on 20 February 2025 Submitted via Postal Card
Overall Experience

Staff are very friendly and helpful. The care home is very clean, tidy, warm and comfortable. Rooms are kept clean, tidy and warm. Staff are very helpful at all times, nothing is too much bother. Food is good and plentiful. Plenty of entertainment for my mother-in-law.

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Review from S K (Son of Resident) published on 19 February 2025 Submitted via Postal Card
Overall Experience

Very good care home. Staff are very good. My mam could not be in a better care home.

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Review from J K (Husband of Resident) published on 19 February 2025 Submitted via Postal Card
Overall Experience

The wife has been in the care home since April 2024, she is very happy with the care she receives.

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Review from G D (Daughter of Resident) published on 14 February 2025 Submitted via Postal Card
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Springfield is a great environment for my elderly mother. Staff are caring and friendly and treat my mother with respect. They always take time to chat with her and nothing is a bother. There are plenty of activities and every now and again my mother gets out on a bus trip and is well looked after. I would have no hesitation in recommending Springfield and am pleased we chose it as my mother's home.

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Review from Paul W (Son of Resident) published on 3 February 2025 Submitted via Website
Overall Experience
Both my parents went into care at the Springfield House Care Home in August 2024.
Sadly, my mother passed away in December 2024 but during that period, she loved it there. The staff are more friends than anything else. They both particularly loved the entertainment and enjoyed singing along.

My father is still there and even he admits it's the best place for him now which is a great relief to my sister and myself knowing he is safe, happy and making friends.

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Review from David C (Son of Resident) published on 10 January 2025 Submitted via Website
Overall Experience

We spent years trying to persuade my mother to leave her house and go into care for her own safety, but she fought it vehemently. She eventually agreed to go to Springfield House for a trial and is now there permanently. She absolutely loves it! She has nothing but praise for every single one of the carers, who seem to see their roles as a vocation, not a job. Her greatest accolade came when asked what it was like at my brother's party: "It's not like a care home with carers, it's like being at home with friends" was her reply. You can't say more than that! Thank you Springfield!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (15) & Events (0)

News
  • 25 Feb 2026

    Residents of Springfield House Care Home in Low Fell, Gateshead, enjoyed an inspiring day trip to the Glass Museum in Sunderland, where they were amazed by the intricate details and...

  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

  • 20 Nov 2024

    HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...

Upcoming Events

There are no upcoming events for Springfield House Care Home.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 30 Jun 2021Recipient: Springfield House Care Home

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