The Westbourne Care Home, Crewe, Cheshire
The Westbourne Care Home, Crewe, Cheshire
The Westbourne Care Home, Crewe, Cheshire

The Westbourne Care Home offers luxurious, five star accommodation in the affluent and engaging Holmes Chapel. Despite the idyllic location, the excitement and bustle of the city is far closer than you might think. Holmes Chapel is only 25 miles from Manchester and 20 miles from stoke-on-Trent, and superb transport links mean the two cities are merely minutes away by road or rail. The home provides nursing, dementia nursing, day care, residential and personal care and respite care.

The Westbourne is registered to provide care for up to 50 elderly residents in two styles of en-suite bedrooms over three floors. Each room is decorated to five star standard with luxurious fixtures and fittings throughout. All rooms come with flat screen TV, telephone point, stylish and contemporary furnishings and are equipped with all the latest safety features. Choose from a standard or superior room.

Group: Maria Mallaband Care Group Ltd

Person in charge: Patricia Parr (Manager)

Local Authority / Social Services: Cheshire East Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Westbourne Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 13 Nov 2017

Nursing & Residential Dementia Care we also can help with Respite and Day care. We currently have Dementia Nursing/residential beds available . We provide caring, specialised dementia nursing in a dementia friendly environment. A highly trained nursing & dementia care team ensure compassion & dignity at all times. For more information please contact the home manager Patritia Parr

Reviews

9.6 The Westbourne Care Home has a Review Score of 9.6 (9.609)

The Review Score of 9.6 (maximum of 10) for The Westbourne Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for The Westbourne Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.609 for The Westbourne Care Home is calculated as follows: ( (127 Excellents x 5) + (63 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 197 Ratings = 4.609

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Westbourne Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 10 Reviews ÷ 10 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Westbourne Care Home?

  • Extremely LIKELY
    14
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Westbourne Care Home

  • Daughter of Resident/Service User
    6
  • Friend of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • Relative of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • more

My mother has cancer, she has been well cared for and her condition has improved considerably whilst being cared for.
The managers have been exceptionally helpful in enabling me to take mother out and in the difficult process of moving her to a home closer to me.
I could not have asked for more help and support.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

My aunt has just spent the last few weeks of her life at this wonderful home. I cannot rate it highly enough. The staff are so kind, compassionate and caring and did their absolute best for my dear aunt. The home is welcoming, warm and clean but it is the staff who make it. They are knowledgeable and professional but above all, they really care and they made sure my aunt had a peaceful, dignified, comfortable end while showing us great support.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My relative was only in Westbourne for a few days, but the care and staff were excellent, and I know she was content at the near end of her life.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My brother has been at The Westbourn for just over a year, (he has Dementia) he talks about the staff, tells me they are very kind, he calls them good girls.
He gets very stubborn at times and it must be difficult but I know he is well looked after. I visit three times a week, stying two hours each time. I don't worry anymore and I know he has settled and is happy.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My friend could no longer care for her husband at home.
We looked at a few homes and found Westbourne very clean, the nursing and care staff so kind, gentle and caring.
Nothing is too much trouble, and problems are immediately sorted out and if they have any worries, he had a little fall, they rang to report same.
The client's wife has been a district nurse and is so reassured with the care which is being given to her husband.
The care coordinator tries different activities to stimulate the residents which they look forward to even with limited ability.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

The staff in the care home are excellent and hard working.
Residents are very well looked after.
Excellent, I would recommend the care home to anyone.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum is very well cared for. The staff are patient and kind.
Sometimes the home seems a little understaffed.

How likely would you be to recommend The Westbourne Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Always a lovely warm welcome. Staff can not do enough to help. Management always there for a chat and open and honest.

How likely would you be to recommend The Westbourne Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandfather has been at The Westbourne for just over a year. The improvement in his condition since before he came is dramatic. I could not wish for a more conscientious management and staff team, who demonstrably put the best interests of residents at the centre of what they do.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has taken to the care home after being in hospital for 5 weeks and we were very pleased with the care they gave her. She is in a flat and doing very nicely. She is also pleased that care they give her has worked. Thank you.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has only been at The Westbourne Care Home since the end of January to present. The Westbourne Care Home is of a high standard. The staff are helpful and friendly. Bedrooms are a high standard of decor.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The staff are excellent but I feel more could be done because of the nature of demands i.e falls. I feel like more staff should supervise the lounge areas, corridors, bedrooms and feeding times.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

How likely would you be to recommend The Westbourne Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Mum is very well looked after. The carers are very kind to her. The manager is very understanding, open and honest and always thoughtful.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum moved to The Westbourne in September 2015 when the home she was in could not care for her needs. My mum is very happy and contented. I have no complaints. Much praise to the staff. The nurse is very caring and approachable.
One criticism would be mum's clothes :visited recently, buttons had come off mum's blouse, her bra was showing. One Monday she had food spilled all down her top. I feel sad and wish the staff had time to put her a new top on.
Also would be nice to be offered a coffee when it's snack time. Happy to contribute to a jar of coffee. Maintenance man very kind to the residents :).

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

O.k I think! a lot of repetition with questions.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Excellent in all respects.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Westbourne Care Home