The Westbourne Care Home

Cricketers Way, Holmes Chapel, Crewe CW4 7EZ

The Westbourne Care Home offers luxurious, five star accommodation in the affluent and engaging Holmes Chapel. Despite the idyllic location, the excitement and bustle of the city is far closer than you might think. Holmes Chapel is only 25 miles from Manchester and 20 miles from stoke-on-Trent, and superb transport links mean the two cities are merely minutes away by road or rail. The home provides nursing, dementia nursing, day care, residential and personal care and respite care.

The Westbourne is registered to provide care for up to 50 elderly residents in two styles of en-suite bedrooms over three floors. Each room is decorated to five star standard with luxurious fixtures and fittings throughout. All rooms come with flat screen TV, telephone point, stylish and contemporary furnishings and are equipped with all the latest safety features. Choose from a standard or superior room.

Group: Maria Mallaband Care Group Ltd

Person in charge: Patricia Parr (Manager)

Local Authority / Social Services: Cheshire East Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Westbourne Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for The Westbourne Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for The Westbourne Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 22 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.773 for The Westbourne Care Home is calculated as follows: ( (269 Excellents x 5) + (63 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 339 Ratings = 4.773

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Westbourne Care Home is based on 22 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 22 Reviews ÷ 10 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 The Westbourne Care Home has a Review Score of 9.8 (9.773) from 29 Reviews


Average Ratings

  • Excellent
    26
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Westbourne Care Home?

  • Extremely LIKELY
    27
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Westbourne Care Home

  • Daughter of Resident/Service User
    10
  • Husband of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • more

Very good caring staff, residents appear happy when I go 4 times a week. Well looked after and clean, clothes washed and ironed and room is good, very clean. Well cared for. Very happy.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

The Westbourne is an excellent care home. Staff are friendly, helpful and caring. The unit is well run. My mum is happy and well looked after in the unit.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

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Average Rating:   5 out of 5

Couldn't be happier with the Westbourne. The staff and home are excellent, all very friendly and caring.
We looked around a lot of homes and this was the only one that actually felt like a real home rather than 'a home'.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum is happy here, well looked after by all the staff and all very good, look after her day to day needs well, (washing, showering, dressing, personal care is and well monitored. Quality of meals good. Activities are ok/good. I think more stimulation would be good to help her.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My husband has just been admitted for assessment and has been here for over 5 weeks. He is blind and has Parkinson's dementia plus other physical problems.

I and the family have been welcomed with cheerfulness and kindness. His problems have been immediately addressed and all issues have been discussed.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

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Average Rating:   5 out of 5

We have been so happy with the care from all the staff here in Westbourne Holmes Chapel. My friend has every help and encouragement while he has been a resident here.The staff are wonderful, patient and kind. Nothing is too much trouble. He has enjoyed his food and was always clean and tidy and the manager was always available if we had any questions. I would not hesitate to recommend this home to anyone.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My father has been in other care homes recently and not settled or been admitted to hospital swiftly after arriving, however, he has settled quickly at Westbourne and we have been more than happy with the care he's received/continues to receive. The staff are lovely, caring, knowledgeable and really spend quality time with the residents I warmly recommend it.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

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Average Rating:   5 out of 5

Over the past 2 1/2 years mum has had fantastic care through every stage of the dementia, from the challenging wondering times preventing falls to end of life care where mum was looked after right to the end with a senior sitting with her all night as mum passed away. I cannot thank all the staff enough.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

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Average Rating:   5 out of 5

My wife was so well cared for by a bunch of staff who were led by an amazing manager at The Westbourne Care Home. I cannot fault this home at all. Her end of life care as given with genuine compassion and dignity.

Thank you so much, I will never forget you.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff are excellent, made my uncle very happy. Couldn't have done enough for him. Food very good, his room is very clean. Nursing staff are exceptional. Manager very helpful at all times and acted with professionalism, nothing is too much trouble. I would recommend this nursing home to anyone.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother was transferred to The Westbourne Care Home as she was very poorly. The care that she received was excellent. The home is spotless and the staff are well presented, caring and efficient.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

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Average Rating:   5 out of 5

I found all the staff friendly, supportive and professional.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My uncle has recently moved to The Westbourne Care Home in a short time has received excellent care. The staff are very professional, supportive and friendly. I feel he is in a very safe place.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother spent 18 months in the Westbourne and I was very impressed with the care she received. All the staff were friendly, hard working and caring. For me the important thing was having a core set of staff that got to know mum and care for her. Everyone from the care home manager to the nurses and assistants were professional and approachable. Sadly, mum passed away recently but the home helped the family deal with the painful experience of her passing and I won't forget the kind words and hugs from all the staff.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I am very pleased with the care and attention that my wife has received during her short stay.
She looks very well and her mobility has much improved.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My mother has cancer, she has been well cared for and her condition has improved considerably whilst being cared for.
The managers have been exceptionally helpful in enabling me to take mother out and in the difficult process of moving her to a home closer to me.
I could not have asked for more help and support.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My aunt has just spent the last few weeks of her life at this wonderful home. I cannot rate it highly enough. The staff are so kind, compassionate and caring and did their absolute best for my dear aunt. The home is welcoming, warm and clean but it is the staff who make it. They are knowledgeable and professional but above all, they really care and they made sure my aunt had a peaceful, dignified, comfortable end while showing us great support.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

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Average Rating:   5 out of 5

My relative was only in Westbourne for a few days, but the care and staff were excellent, and I know she was content at the near end of her life.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My brother has been at The Westbourn for just over a year, (he has Dementia) he talks about the staff, tells me they are very kind, he calls them good girls.
He gets very stubborn at times and it must be difficult but I know he is well looked after. I visit three times a week, stying two hours each time. I don't worry anymore and I know he has settled and is happy.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

The staff in the care home are excellent and hard working.
Residents are very well looked after.
Excellent, I would recommend the care home to anyone.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum is very well cared for. The staff are patient and kind.
Sometimes the home seems a little understaffed.

How likely would you be to recommend The Westbourne Care Home? Likely

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Average Rating:   4.4 out of 5

Always a lovely warm welcome. Staff can not do enough to help. Management always there for a chat and open and honest.

How likely would you be to recommend The Westbourne Care Home? Likely

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Average Rating:   5 out of 5

My grandfather has been at The Westbourne for just over a year. The improvement in his condition since before he came is dramatic. I could not wish for a more conscientious management and staff team, who demonstrably put the best interests of residents at the centre of what they do.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has taken to the care home after being in hospital for 5 weeks and we were very pleased with the care they gave her. She is in a flat and doing very nicely. She is also pleased that care they give her has worked. Thank you.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father has only been at The Westbourne Care Home since the end of January to present. The Westbourne Care Home is of a high standard. The staff are helpful and friendly. Bedrooms are a high standard of decor.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Mum is very well looked after. The carers are very kind to her. The manager is very understanding, open and honest and always thoughtful.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mum moved to The Westbourne in September 2015 when the home she was in could not care for her needs. My mum is very happy and contented. I have no complaints. Much praise to the staff. The nurse is very caring and approachable.
One criticism would be mum's clothes :visited recently, buttons had come off mum's blouse, her bra was showing. One Monday she had food spilled all down her top. I feel sad and wish the staff had time to put her a new top on.
Also would be nice to be offered a coffee when it's snack time. Happy to contribute to a jar of coffee. Maintenance man very kind to the residents :).

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

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Average Rating:   5 out of 5

O.k I think! a lot of repetition with questions.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Excellent in all respects.

How likely would you be to recommend The Westbourne Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 02 May 2018

Nursing & Residential Dementia Care we also can help with Respite and Day care. We currently have Dementia Nursing/residential beds available . We provide caring, specialised dementia nursing in a dementia friendly environment. A highly trained nursing & dementia care team ensure compassion & dignity at all times. For more information please contact the home manager Patricia Parr

Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Westbourne Care Home