The Westbourne Care Home

Cricketers Way, Holmes Chapel, Crewe CW4 7EZ
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9.5 89 Reviews
  • The Westbourne Care Home, Crewe
The Westbourne Care Home offers luxurious, five star accommodation in the affluent and engaging Holmes Chapel. Despite the idyllic location, the excitement and bustle of the city is far closer than you might think. Holmes Chapel is only 25 miles from Manchester and 20 miles from stoke-on-Trent, and superb transport links mean the two cities are merely minutes away by road or rail. The home provides nursing, dementia nursing, day care, residential and personal care and respite care.

The Westbourne is registered to provide care for up to 50 elderly residents in two styles of en-suite bedrooms over three floors. Each room is decorated to five star standard with luxurious fixtures and fittings throughout. All rooms come with flat screen TV, telephone point, stylish and contemporary furnishings and are equipped with all the latest safety features. Choose from a standard or superior room.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1760
  • Self-Funded Nursing Care: from £1891
  • Self-Funded Nursing Dementia Care: from £2001

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact The Westbourne Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kelly Barlow (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (50)

The Westbourne Care Home Reviews (89)

9.5

The Westbourne Care Home has a Review Score of 9.5 (9.488) out of 10, based on 17 reviews in the last 2 years.
Over all time The Westbourne Care Home has 89 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Westbourne Care Home
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Total of 89, showing 1-20
Review from S S (Son-in-law of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly and provide good care to my mother taking account of her dietry needs. She is encouraged to participate in all the organised entertainment event.
Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

Thank you for your generous words, I will pass on your good words to the staff, they will appreciate your acknowledgement to their hard work.

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Review from L G (Relative of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very welcoming receptionist. All staff seem kind and friendly. The place is clean and bright. Doesn't seem to be a lot of entertainment for the residents. Nice garden area.
Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

Thank you for your feedback, I will feed your comments back to the team and hopefully next time you are in there will be more entertainment for residents and family to join in with.

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Review from Gary J (Son of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole this is a caring care home some team are better than others. Cleanliness and care could be better. The team here really are nice and do their best with the resources they have.
Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

Thank you for taking the time to provide feedback for The Westbourne Care Home, we really appreciate it. I will pass your feedback over to the rest of the team.

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Review from Carole O (Wife of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband came in for respite care and has been here since. My family realised that care at home would be too difficult for me (87 years old) to cope - hence he will be staying permanently as this home has proved suitable. We can come and go at any time which is very helpful.
Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

Thank you for your lovely feedback, we really appreciate it. It is a pleasure to have your husband in the home.

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Review from Mike C (Relative of Resident) published on 4 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot praise The Westbourne enough. From the lovely manager to every single member of staff. My relative was 90 and his health was failing but they managed to make him happy and comfortable. Special mentions for one carer and one nurse in particular. We are truly grateful.
Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

Thanks for your lovely words, your loved one was a pleasure to care for and will be greatly missed here at The Westbourne. I will also give your special thank you to the nurse and carer.

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Review from Gavin F (Son of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was transferred to The Westbourne in January 25 , and what we feared might be the beginning of her final days has been completely transformed by the incredible team here. From the outset, they reassured us that while it would take time, they were committed to helping her get better and stable
- and they've stayed true to their word.


The care, attention, and dedication shown by every member of the management team and staff has been exceptional. Despite her condition and difficulty communicating, it's clear from her demeanour that she feels safe, comfortable, and truly at home. The team has taken the time to get to know her personally, and she trusts them completely.


There are always activities, warm interactions, and that personal touch we so desperately needed. The staff not only care for her but also support us every time we visit. We are so grateful for everything they've done and continue to do.

Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

Thank you so much for your lovely review, it is really appreciated by both myself and the team. Your mum is a pleasure to care for and I'm glad to hear all our staff efforts doesn't go unnoticed.

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Review from Joanne S (Wife of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A big shout out for all the staff who work so hard and care for the residents in such a lovely caring manner. Me and my family appreciate them all so much. I would also like to add that the entertainment team are doing a great job and the entertainment recently has been great. They make huge efforts
with exercise for this residents and provide this in a lovely manner.
Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

Thank you so much for your review Joanne. I'm thrilled to hear that our efforts to continuously improve our care practices doesn't go unnoticed.

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Review from David C (Wife of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great interaction from staff to residents.
Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

We feel very privileged to look after your wife, she is a delightful resident. I'm so glad our care and support are meeting your expectations.

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Review from Janet E (Daughter of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Admitted as an emergency we were lucky enough to be allocated this home and found the facilities and staff to be exceptional.
Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

Thank you for your lovely words, we feel very privileged to look after you mum, she is a delightful resident. I'm so glad our care and support are meeting your expectations.

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Review from Samantha H (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent 7 months being cared for at Westbourne following a hospital stay of 6 weeks. The care and support Dad received was humbling, what an amazing team of carers and nursing staff. They always had the time to talk to my family and reassure us through what was a very sad time seeing Dad's health
decline.
My family found much comfort in the last few weeks of Dad's life, and after he passed knowing he was so well looked after by all the staff at Westbourne.
We can't thank all the staff and the manager enough.
Dad was treated with dignity and respect throughout. He was always kept comfortable and clean, the laundry service was incredibly efficient too. The staff even rallied to his often over-the-top requests for very hot tea! Dad knew he was well looked after and that gave the family comfort also.
I must mention a particular carer, he was just amazing with Dad. We are so thankful for the support and care he gave Dad and the laughs. Dad was so fond of him.
Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

Thank you for your kind words, it was an honour to care for your Dad here at The Westbourne. We will pass your comments on to the wider team as they will greatly appreciate this.

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Review from S H (Son of Resident) published on 17 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is well cared for. She is safe, warm and well-fed. The staff are very supportive and she is treated with dignity.
Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

We feel very privileged to look after your mum, she is a delightful resident. I'm so glad our care and support are meeting your expectations. I will ensure all staff are aware of your lovely review. Thank you for your lovely comments.

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Review from Jill T (Wife of Resident) published on 24 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really happy with the care that my husband gets from the home. I am happy with his room and the staff. The staff really care for him and nothing is too much trouble for them. The food is always good and my husband really enjoys his meals. Staff go out of their way to make me feel welcome.
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Review from Alison A (Daughter of Resident) published on 12 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit weekly and always find everyone friendly. The carers work hard and are really helpful. Cleanliness is good and the bedrooms are lovely. Activities are good but would like to see more.
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Review from Robert C (Son of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We, as family members, are so pleased with everything in this care home. Nothing is too much trouble, all on friendly terms and Dad is so contented. We cannot thank the staff including maintenance and cleaners enough, everyone is doing a great job.
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Review from L W (Niece of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We believe my uncle's needs are being met to a high standard and the staff are very friendly.
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Review from Mandy O (Daughter of Resident) published on 30 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I don't get to visit much but when I do the home staff are always so lovely. My dad looks well cared for and he tells me he is really happy. Staff keep in touch to tell me how he's doing. Dad has a key worker that I speak with. His room is full of all things important to him, the home manager has gone
above and beyond to make sure my dad's room is personal to him. My dad is a fussy eater so the kitchen team cook things, especially for him, that really makes me feel at ease knowing he still gets to eat the things he really enjoys. I love seeing the social media posts they keep me up to date with what's going on as well as the news letter.


It's also nice to know dad gets to all his appointments, staff arrange transport and go with him. He sees the GP regularly and I am kept informed. Dad recently asked for a bird, and the home set about finding out how they could help with this. Dad now has two Love Birds, staff support him to look after them. This has made him so happy.

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Review from Anita A (Next of Kin) published on 29 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a wonderful home, our family member was recently admitted and when we visited the place was very clean and smelt lovely. Her room was lovely. The staff seem very nice and happy. The lady we met bringing the food into the dining room was pleasant and more than happy to tell us about the food. Much
nicer than the last home she was in. The lady doing the medication was very bouncy and happy. We feel relieved.
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Review from Martin G (Nephew of Resident) published on 30 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle passed away at The Westbourne in April 2023 and my mother and I want to say how absolutely amazing all the staff were during the year and a half that he was a resident. We cannot thank the staff enough for the care given to my uncle during his time at The Westbourne and they could not have
done more. On top of all their kindness towards my uncle, we were blown away when one member of staff even came in to see him on her day off when she heard that he was deteriorating rapidly and reaching the end of his life. The Westbourne is clearly a well-managed care home and this is reflected in how happy and caring the staff are and how diligently they carry out their duties. We could not have hoped for a better care home - this was the third one my uncle had been resident in - and it has set the standard for what I would now expect from one. Thank you to everyone associated with The Westbourne.
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Review from J F (Husband of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing adverse to say about my wife's care at The Westbourne Care Home.
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Review from Alfred C (Husband of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care my wife receives from all the staff here in The Westbourne Care Home at Holmes Chapel. My wife has every help and encouragement while she has been here. All the staff from reception to cleaners are patient and very kind. Nothing is too much trouble to action your request.
Food is good and the rooms are always clean and tidy. I would not hesitate to recommend this home to anyone.
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Current Review Score: 9.5 (9.488)

Overview of Review Score

The Review Score of 9.5 (9.488) out of 10 for The Westbourne Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.488 for The Westbourne Care Home is calculated as follows: ( (119 Excellents x 5) + (62 Goods x 4) + (19 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 201 Ratings = 4.488
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Westbourne Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jul 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Kelly

Kelly Barlow

Job Title: Home Manager Joined: 2024

Hello, my name is Kelly Barlow, I am the Registered Manager of The Westbourne, I joined the Westbourne in November 2021 as a Deputy Manager, progressing to the Home Manager in February 2024.


I have been in the care and nursing industry for several years, gaining knowledge and experience that I have been able to share with those I work alongside. In my spare time I enjoy spending time with my family and walking my two dogs.

Frequently Asked Questions about The Westbourne Care Home

What types of Care is The Westbourne Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Westbourne Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at The Westbourne Care Home?

Own Furniture if required, Close to Local shops, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Westbourne Care Home to the centre of Crewe?

7.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Westbourne Care Home to verify any information. View our terms and conditions. The Westbourne Care Home has an Enhanced Service - more info.