The Westbourne Care Home

Cricketers Way, Holmes Chapel, Crewe CW4 7EZ
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9.5 88 Reviews
  • The Westbourne Care Home, Crewe
The Westbourne Care Home offers luxurious, five star accommodation in the affluent and engaging Holmes Chapel. Despite the idyllic location, the excitement and bustle of the city is far closer than you might think. Holmes Chapel is only 25 miles from Manchester and 20 miles from stoke-on-Trent, and superb transport links mean the two cities are merely minutes away by road or rail. The home provides nursing, dementia nursing, day care, residential and personal care and respite care.

The Westbourne is registered to provide care for up to 50 elderly residents in two styles of en-suite bedrooms over three floors. Each room is decorated to five star standard with luxurious fixtures and fittings throughout. All rooms come with flat screen TV, telephone point, stylish and contemporary furnishings and are equipped with all the latest safety features. Choose from a standard or superior room.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1760
  • Self-Funded Nursing Care: from £1891
  • Self-Funded Nursing Dementia Care: from £2001

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact The Westbourne Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kelly Barlow (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (50)

The Westbourne Care Home Reviews (88)

9.5

The Westbourne Care Home has a Review Score of 9.5 (9.529) out of 10, based on 16 reviews in the last 2 years.
Over all time The Westbourne Care Home has 88 reviews.

Overall Experience
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  • 16
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Date Published
  • 88
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Reviewer Connection to The Westbourne Care Home
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Total of 88, showing 41-60
Review from Yvonne D (Sister of Resident) published on 17 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was made very welcome. 1st time when I had to have a test prior to visiting my sister. Made very welcome and test provided and administered efficiently. Then after the negative result was provided with the correct PPE. Directed to my sister's room and enjoyed my visit. Everything appropriately in
place.
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Review from K H (Daughter of Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was genuinely treated kindly and with dignity and his safety and wellbeing were provided for his preferences, in terms of what to have on the TV or radio and whether to eat in the dining room or not were genuinely catered to. The regular and full-time staff got to know and care for him but
there did seem to be a number of part-time or non-permanent staff to who weren't as familiar with his needs and provided a lower standard of care. The home manager was fantastic and very compassionate.
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Review from Joshua H (Grandson of Resident) published on 16 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at The Westbourne are a credit to the nursing profession, after much searching we found this home for my grandad. He was cared for with compassion, dignity and respect. The home is well led and supports older people to be comfortable during their last years. Sadly my grandad passed away after
a short period of time but as home wasn’t an option, The Westbourne became his home and the staff treated him like family. I am thankful to the staff that have supported my grandad to die with dignity and respect.
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Review from Georgie F (Daughter-in-law of Resident) published on 27 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all extremely competent and professional and well led by the manager of the home. My father-in-law was treated with dignity, respect and compassion and communication between the Westbourne and the family was excellent. The whole family are so grateful for the care shown to our loved one.
Thank you!
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Review from David B (Husband of Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing but praise for the sensitive and the highest quality of care for my wife over the past year at Westbourne. When only the best is needed this care home provided it in every way, right to a peaceful end.
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Review from Celine D (Friend of Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend came to Westbourne a year ago. In that time i witnessed how she was treated as 'family' with professional care, fondness, sensitivity. She was embraced into a new family. I have such respect for all at Westbourne. I knew for a few days that my friend would be leaving us but I knew how comfortable
all the staff made her. She was treated with tenderness. I felt content to leave each time knowing that she was entrusted into Westbourne's care. Her passing was peaceful and surrounded with love. My grateful thanks to all, and thank you from my friend.
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Review from Philip W (Son of Resident) published on 2 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum felt very comfortable at the home and was well looked after. The staff were all very caring and attentive. I'd like to thank them very much for looking after mum so well.
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Review from H T (Daughter of Resident) published on 2 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very kind and helpful. Looking after my mother at the time of her death with great respect.
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Review from S Y (Daughter of Resident) published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fabulous care.
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Review from Mike C (Son of Resident) published on 21 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I scoured 20 of the most highly recommended care homes in the Cheshire East area and the Westbourne stood out a clear mile. Over the years, my mother has had the highest level of care. Over the years my mother has had the highest level of care. Staff go above and beyond their job and make
Mum and our family feel welcome and cared for. I highly recommend anyone to visit the Westbourne and see for themselves the quality of care they deliver
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Review from Elizabeth W (Wife of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Calm, excellent care and happy atmosphere. All the staff work very hard to make life as good as possible for the residents and give support to their visitors.
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Review from Lynne B (Daughter of Resident) published on 6 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was only at The Westbourne for a few days but I was very impressed by the caring and supportive approach from all the staff that I met. We were made to feel very welcome and the facilities are excellent.
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Review from P R K (Husband of Resident) published on 29 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with my wife's stay at Westbourne.
The staff were very friendly and helpful to my wife who has mild Alzheimer's.
I am sure that she will stay there again to give me some respite.
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Review from Anne P (Daughter of Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mother was recently diagnosed with vascular dementia I found the manager and staff at The Westbourne to be extremely helpful and caring. I find their positive 'can do' attitude to be very uplifting and their cheery, friendly greeting when I visit, is much appreciated. They allow my mother to
be as independent as is feasible but are always there to assist when necessary.
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Review from Ruth T (Daughter of Resident) published on 27 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father was a resident at The Westbourne for six months. He had numerous health issues along with dementia. Despite some challenging behaviour as a result of his dementia, the staff at the home always treated him with professionalism, compassion and patience. They always kept the family informed of
any changes to Dad's care, we felt confident that he was being cared for with kindness and respect. I would wholeheartedly recommend this home to any family who are making this difficult decision.
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Review from Michael B (Son of Resident) published on 16 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At the time of visit, I was met by nursing staff who gave me an update on mum's condition and how she had been up to my arrival.
Observed excellent hands-on care and good staff to client ratio.
Accommodation and facilities extremely clean and pleasant smelling.
My mum is always very clean and nicely
turned out.
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Review from K L (Brother of Resident) published on 27 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and attention.
Sincere gratitude to the manager and staff.
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Review from S F (Daughter of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad had to go into respite suddenly and I was therefore very apprehensive about finding the right care for him but my fears evaporated once he was settled in at The Westbourne Care Home.
All the team were lovely and caring with my dad and had all the necessary controls and checks in place in relation
to medication etc.
The equipment in the home (beds, bathrooms in particular) was suited to my father's needs and they could not have done any more to respect and care for my dad.
Thank you, The Westbourne Team.
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Review from C B (Wife of Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care my husband is receiving and how settled he has become.
Staff very caring and dedicated.
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Review from M R (Nephew of Resident) published on 7 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very helpful, home very clean.
My uncle is very well looked after.
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Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for The Westbourne Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.529 for The Westbourne Care Home is calculated as follows: ( (118 Excellents x 5) + (54 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 189 Ratings = 4.529
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Westbourne Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jul 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Kelly

Kelly Barlow

Job Title: Home Manager Joined: 2024

Hello, my name is Kelly Barlow, I am the Registered Manager of The Westbourne, I joined the Westbourne in November 2021 as a Deputy Manager, progressing to the Home Manager in February 2024.


I have been in the care and nursing industry for several years, gaining knowledge and experience that I have been able to share with those I work alongside. In my spare time I enjoy spending time with my family and walking my two dogs.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Westbourne Care Home to verify any information. View our terms and conditions. The Westbourne Care Home has an Enhanced Service - more info.