The Westbourne Care Home

Cricketers Way, Holmes Chapel, Crewe CW4 7EZ
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9.5 88 Reviews
  • The Westbourne Care Home, Crewe
The Westbourne Care Home offers luxurious, five star accommodation in the affluent and engaging Holmes Chapel. Despite the idyllic location, the excitement and bustle of the city is far closer than you might think. Holmes Chapel is only 25 miles from Manchester and 20 miles from stoke-on-Trent, and superb transport links mean the two cities are merely minutes away by road or rail. The home provides nursing, dementia nursing, day care, residential and personal care and respite care.

The Westbourne is registered to provide care for up to 50 elderly residents in two styles of en-suite bedrooms over three floors. Each room is decorated to five star standard with luxurious fixtures and fittings throughout. All rooms come with flat screen TV, telephone point, stylish and contemporary furnishings and are equipped with all the latest safety features. Choose from a standard or superior room.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1760
  • Self-Funded Nursing Care: from £1891
  • Self-Funded Nursing Dementia Care: from £2001

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact The Westbourne Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kelly Barlow (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (50)

The Westbourne Care Home Reviews (88)

9.5

The Westbourne Care Home has a Review Score of 9.5 (9.529) out of 10, based on 16 reviews in the last 2 years.
Over all time The Westbourne Care Home has 88 reviews.

Overall Experience
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Date Published
  • 88
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Reviewer Connection to The Westbourne Care Home
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Total of 88, showing 61-80
Review from Stephen B (Son of Resident) published on 25 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This being my first time visiting a relative or friend in any care establishment, I was overwhelmed by the amount of care being offered to the residents. All the staff seem to take great care and time to communicate to help the residents in their needs. Every time I've visited there was always a warm
welcome whether it was from the carers or even the management.
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Review from Helen C (Daughter of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't be happier with the Westbourne. The staff and home are excellent, all very friendly and caring.
We looked around a lot of homes and this was the only one that actually felt like a real home rather than 'a home'.
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Review from David G (Son of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Westbourne is an excellent care home. Staff are friendly, helpful and caring. The unit is well run. My mum is happy and well looked after in the unit.
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Review from Helen M (Daughter of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is happy here, well looked after by all the staff and all very good, look after her day to day needs well, (washing, showering, dressing, personal care is and well monitored. Quality of meals good. Activities are ok/good. I think more stimulation would be good to help her.
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Review from Marie M (Wife of Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has just been admitted for assessment and has been here for over 5 weeks. He is blind and has Parkinson's dementia plus other physical problems.


I and the family have been welcomed with cheerfulness and kindness. His problems have been immediately addressed and all issues have been discussed.

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Review from Patricia G (Friend of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been so happy with the care from all the staff here in Westbourne Holmes Chapel. My friend has every help and encouragement while he has been a resident here.The staff are wonderful, patient and kind. Nothing is too much trouble. He has enjoyed his food and was always clean and tidy and the
manager was always available if we had any questions. I would not hesitate to recommend this home to anyone.
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Review from H W (Daughter of Resident) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in other care homes recently and not settled or been admitted to hospital swiftly after arriving, however, he has settled quickly at Westbourne and we have been more than happy with the care he's received/continues to receive. The staff are lovely, caring, knowledgeable and really
spend quality time with the residents I warmly recommend it.
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Review from Jane W (Daughter of Resident) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the past 2 1/2 years mum has had fantastic care through every stage of the dementia, from the challenging wondering times preventing falls to end of life care where mum was looked after right to the end with a senior sitting with her all night as mum passed away. I cannot thank all the staff enough.
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Review from Peter J (Husband of Resident) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was so well cared for by a bunch of staff who were led by an amazing manager at The Westbourne Care Home. I cannot fault this home at all. Her end of life care as given with genuine compassion and dignity.


Thank you so much, I will never forget you.

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Review from P W (Son of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was transferred to The Westbourne Care Home as she was very poorly. The care that she received was excellent. The home is spotless and the staff are well presented, caring and efficient.
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Review from Jayne M (Niece of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are excellent, made my uncle very happy. Couldn't have done enough for him. Food very good, his room is very clean. Nursing staff are exceptional. Manager very helpful at all times and acted with professionalism, nothing is too much trouble. I would recommend this nursing home to anyone.
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Review from M L (Husband of Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found all the staff friendly, supportive and professional.
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Review from Denise L (Nephew of Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has recently moved to The Westbourne Care Home in a short time has received excellent care. The staff are very professional, supportive and friendly. I feel he is in a very safe place.
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Review from Karen J (Daughter of Resident) published on 2 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent 18 months in the Westbourne and I was very impressed with the care she received. All the staff were friendly, hard working and caring. For me the important thing was having a core set of staff that got to know mum and care for her. Everyone from the care home manager to the nurses and
assistants were professional and approachable. Sadly, mum passed away recently but the home helped the family deal with the painful experience of her passing and I won't forget the kind words and hugs from all the staff.
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Review from Alison M (Daughter of Resident) published on 23 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has cancer, she has been well cared for and her condition has improved considerably whilst being cared for.
The managers have been exceptionally helpful in enabling me to take mother out and in the difficult process of moving her to a home closer to me.
I could not have asked for more help
and support.
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Review from Helen B (Niece of Resident) published on 23 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has just spent the last few weeks of her life at this wonderful home. I cannot rate it highly enough. The staff are so kind, compassionate and caring and did their absolute best for my dear aunt. The home is welcoming, warm and clean but it is the staff who make it. They are knowledgeable and
professional but above all, they really care and they made sure my aunt had a peaceful, dignified, comfortable end while showing us great support.
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Review from A N (Relative of Resident) published on 16 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My relative was only in Westbourne for a few days, but the care and staff were excellent, and I know she was content at the near end of her life.
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Review from B S (Sister of Resident) published on 16 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been at The Westbourn for just over a year, (he has Dementia) he talks about the staff, tells me they are very kind, he calls them good girls.
He gets very stubborn at times and it must be difficult but I know he is well looked after. I visit three times a week, stying two hours each
time. I don't worry anymore and I know he has settled and is happy.
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Review from Eric M (Son of Resident) assisted by family/friend published on 28 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very well cared for. The staff are patient and kind.
Sometimes the home seems a little understaffed.
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Review from M P (Relative of Resident) published on 28 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff in the care home are excellent and hard working.
Residents are very well looked after.
Excellent, I would recommend the care home to anyone.
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Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for The Westbourne Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.529 for The Westbourne Care Home is calculated as follows: ( (118 Excellents x 5) + (54 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 189 Ratings = 4.529
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Westbourne Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jul 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Kelly

Kelly Barlow

Job Title: Home Manager Joined: 2024

Hello, my name is Kelly Barlow, I am the Registered Manager of The Westbourne, I joined the Westbourne in November 2021 as a Deputy Manager, progressing to the Home Manager in February 2024.


I have been in the care and nursing industry for several years, gaining knowledge and experience that I have been able to share with those I work alongside. In my spare time I enjoy spending time with my family and walking my two dogs.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Westbourne Care Home to verify any information. View our terms and conditions. The Westbourne Care Home has an Enhanced Service - more info.