
Very welcoming receptionist. All staff seem kind and friendly. The place is clean and bright.L G(Relative of Resident/Service User)

The care and support Dad received was humbling, what an amazing team of carers and nursing staff.Samantha H(Daughter of Resident/Service User)

There are always activities, warm interactions, and that personal touch we so desperately needed.Gavin F(Son of Resident/Service User)

Very welcoming receptionist. All staff seem kind and friendly. The place is clean and bright.L G(Relative of Resident/Service User)

The care and support Dad received was humbling, what an amazing team of carers and nursing staff.Samantha H(Daughter of Resident/Service User)

There are always activities, warm interactions, and that personal touch we so desperately needed.Gavin F(Son of Resident/Service User)

The Westbourne Care Home offers luxurious, five star accommodation in the affluent and engaging Holmes Chapel. Despite the idyllic location, the excitement and bustle of the city is far closer than you might think. Holmes Chapel is only 25 miles from Manchester and 20 miles from stoke-on-Trent, and superb transport links mean the two cities are merely minutes away by road or rail. The home provides nursing, dementia nursing, day...
Care Provided by The Westbourne Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact The Westbourne Care Home for full pricing details and T&Cs.
Contact The Westbourne Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Person in charge
- Kelly Barlow (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (50)
- Single Rooms with ensuite Wet Room (50)
The Westbourne Care Home Reviews (95)
The Westbourne Care Home has a Review Score of 9.5 (9.488) out of 10, based on 17 reviews in the last 2 years.
Over all time The Westbourne Care Home has 95 reviews.
When my mother was recently diagnosed with vascular dementia I found the manager and staff at The Westbourne to be extremely helpful and caring. I find their positive 'can do' attitude to be very uplifting and their cheery, friendly greeting when I visit, is much appreciated. They allow my mother to be as independent as is feasible but are always there to assist when necessary.
My Father was a resident at The Westbourne for six months. He had numerous health issues along with dementia. Despite some challenging behaviour as a result of his dementia, the staff at the home always treated him with professionalism, compassion and patience. They always kept the family informed of any changes to Dad's care, we felt confident that he was being cared for with kindness and respect. I would wholeheartedly recommend this home to any family who are making this difficult decision.
Observed excellent hands-on care and good staff to client ratio.
Accommodation and facilities extremely clean and pleasant smelling.
My mum is always very clean and nicely turned out.
Sincere gratitude to the manager and staff.
All the team were lovely and caring with my dad and had all the necessary controls and checks in place in relation to medication etc.
The equipment in the home (beds, bathrooms in particular) was suited to my father's needs and they could not have done any more to respect and care for my dad.
Thank you, The Westbourne Team.
Staff very caring and dedicated.
My uncle is very well looked after.
This being my first time visiting a relative or friend in any care establishment, I was overwhelmed by the amount of care being offered to the residents. All the staff seem to take great care and time to communicate to help the residents in their needs. Every time I've visited there was always a warm welcome whether it was from the carers or even the management.
We looked around a lot of homes and this was the only one that actually felt like a real home rather than 'a home'.
The Westbourne is an excellent care home. Staff are friendly, helpful and caring. The unit is well run. My mum is happy and well looked after in the unit.
Mum is happy here, well looked after by all the staff and all very good, look after her day to day needs well, (washing, showering, dressing, personal care is and well monitored. Quality of meals good. Activities are ok/good. I think more stimulation would be good to help her.
My husband has just been admitted for assessment and has been here for over 5 weeks. He is blind and has Parkinson's dementia plus other physical problems.
I and the family have been welcomed with cheerfulness and kindness. His problems have been immediately addressed and all issues have been discussed.
We have been so happy with the care from all the staff here in Westbourne Holmes Chapel. My friend has every help and encouragement while he has been a resident here.The staff are wonderful, patient and kind. Nothing is too much trouble. He has enjoyed his food and was always clean and tidy and the manager was always available if we had any questions. I would not hesitate to recommend this home to anyone.
My father has been in other care homes recently and not settled or been admitted to hospital swiftly after arriving, however, he has settled quickly at Westbourne and we have been more than happy with the care he's received/continues to receive. The staff are lovely, caring, knowledgeable and really spend quality time with the residents I warmly recommend it.
Over the past 2 1/2 years mum has had fantastic care through every stage of the dementia, from the challenging wondering times preventing falls to end of life care where mum was looked after right to the end with a senior sitting with her all night as mum passed away. I cannot thank all the staff enough.
My wife was so well cared for by a bunch of staff who were led by an amazing manager at The Westbourne Care Home. I cannot fault this home at all. Her end of life care as given with genuine compassion and dignity.
Thank you so much, I will never forget you.
My mother was transferred to The Westbourne Care Home as she was very poorly. The care that she received was excellent. The home is spotless and the staff are well presented, caring and efficient.
Staff are excellent, made my uncle very happy. Couldn't have done enough for him. Food very good, his room is very clean. Nursing staff are exceptional. Manager very helpful at all times and acted with professionalism, nothing is too much trouble. I would recommend this nursing home to anyone.
I found all the staff friendly, supportive and professional.
My uncle has recently moved to The Westbourne Care Home in a short time has received excellent care. The staff are very professional, supportive and friendly. I feel he is in a very safe place.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 July 2023Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Westbourne Care Home.
There are no upcoming events for The Westbourne Care Home.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Accreditations
There are no accreditations posted yet for The Westbourne Care Home.
Meet the Team (1)

Hello, my name is Kelly Barlow, I am the Registered Manager of The Westbourne, I joined the Westbourne in November 2021 as a Deputy Manager, progressing to the Home Manager in February 2024.
I have been in the care and nursing industry for several years, gaining knowledge and experience that I have been able to share with those I work alongside. In my spare time I enjoy spending time with my family and walking my two dogs.
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