The Westbourne Care Home

Cricketers Way, Holmes Chapel, Crewe CW4 7EZ
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9.5 88 Reviews
  • The Westbourne Care Home, Crewe
The Westbourne Care Home offers luxurious, five star accommodation in the affluent and engaging Holmes Chapel. Despite the idyllic location, the excitement and bustle of the city is far closer than you might think. Holmes Chapel is only 25 miles from Manchester and 20 miles from stoke-on-Trent, and superb transport links mean the two cities are merely minutes away by road or rail. The home provides nursing, dementia nursing, day care, residential and personal care and respite care.

The Westbourne is registered to provide care for up to 50 elderly residents in two styles of en-suite bedrooms over three floors. Each room is decorated to five star standard with luxurious fixtures and fittings throughout. All rooms come with flat screen TV, telephone point, stylish and contemporary furnishings and are equipped with all the latest safety features. Choose from a standard or superior room.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1760
  • Self-Funded Nursing Care: from £1891
  • Self-Funded Nursing Dementia Care: from £2001

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact The Westbourne Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kelly Barlow (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (50)

The Westbourne Care Home Reviews (88)

9.5

The Westbourne Care Home has a Review Score of 9.5 (9.529) out of 10, based on 16 reviews in the last 2 years.
Over all time The Westbourne Care Home has 88 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Westbourne Care Home
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Review from Jill P (Daughter of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is always special when I come to see Mum. The staff here are warm and welcoming. It helps that you feel you are listened to and any worries or concerns that you may have are soon dispelled or attended to.
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Review from H G (Granddaughter of Resident) published on 4 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nana was taken into the home in November 2022 following a decline in her health. As can be expected all family were hesitant about her being taken into a home but each and every single member of staff we encountered took away those worries immediately. Everybody was so warm and welcoming, and there
wasn’t anything that was too much trouble. The level of care that was given was to the highest standards. We visited daily and each time Nan was seen with the biggest smile, laughing with staff and residents.
Unfortunately her health continued to deteriorate but the level of care never subsided and until the very end the staff remained gold standard.
We as a family cannot thank The Westbourne enough for everything they did for Nan and we will forever remember everything they did for us.
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Review from C N (Granddaughter of Resident) published on 4 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came to visit my grandad and it was so nice to see him active, out in the garden, planting seeds and pottering. Just like he would at home but under the watchful eye of the amazing staff. They really do care and you can see this. Nothing is too much trouble. I don't visit often so this is so reassuring
to know how happy he is and how well cared for.
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Review from Julie C (Daughter of Resident) published on 26 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very grateful to two members of staff who stood in the freezing cold and coaxed my dad out of my car and back into The Westbourne. He was adamant that he was not going to return but they soon won him round!
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Review from S J (Daughter of Resident) published on 12 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been under the care of five differing managers at the home, and the standards at The Westbourne have been on occasions very questionable. Since the new manager joined just over a year ago, the staff and overall standard of care have improved 100%. It's a true credit to her and them. It was highly
noticeable that the care and the interaction given by her staff, no matter which shifts, were excellent. Whilst I recognize she eats puréed food, the catering staff's attention to detail was incredible. I also cannot finish without commending her carer, be it in person or on Zoom, her support towards mum and myself has been and continues to be superb. During my visit, I said to the manager this only happens if the head of the team has the right method of management and standards, and this shines through, so please accept my grateful thanks. Living so far away, mum's day-to-day care is so important, and for the first time have left feeling at peace. You can't imagine how important that is to me.
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Review from Michael D (Son of Resident) published on 4 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Phone is always answered for enquiries and updates on my father. Also, communication is good if there is an update on his health/wellbeing. Father's room is always clean when visiting, and he says the food is good. Pleasant and friendly staff who are always willing to help or answer questions.
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Review from C B (Son of Resident) published on 17 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring and from what we see, our mum is looked after wonderfully.
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Review from Colin J (Husband of Resident) published on 17 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my wife gets is good and she seems happy. The staff are caring and helpful.
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Review from Paul L (Husband of Resident) published on 9 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A friendly, caring and welcoming home, which gave my wife the support necessary for her to settle in quickly. She is well looked after, and the staff do all they can to make her happy.
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Review from L S (Friend of Resident) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home has been so lovely and welcoming to my friend, great environment and would recommend to anyone looking for care for their relative or friend. The staff are friendly and facilities are outstanding, for example the food.
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Review from Steve H (Son of Resident) published on 2 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and attentive staff. Nothing is too much trouble.
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Review from Joy S (Daughter of Resident) published on 2 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank the team, particularly for the care Mum is receiving. As a family, we are extremely grateful.
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Review from Hubert K (Husband of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was transferred to Westbourne in December 2021 as she was in need of Dementia care and immediately felt at home. The management and staff fully understand her needs and treat her with kindness and dignity. I have found that the staff also care about the well being of family members and are always
made welcome when visiting. I cannot praise the team at Westbourne highly enough and recommend this facility to anyone looking to place a relative into care.
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Review from Ruth G (Sister of Resident) published on 25 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Westbourne is a first-class care home. My brother has recently gone into this wonderful care home and everyone has been so very welcoming and kind to him. I would recommend it to anyone. My brother is extremely contented and I am happy that he is well looked after in every way.
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Review from A L (Daughter of Resident) published on 6 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Westbourne was the only residential care home catering for those with dementia, which would take my father during the lockdown. At the time, it did not have a good reputation locally. Since the then manager has been replaced, the home has been transformed. Staff are particularly caring, systems and
processes have been overhauled, and there is greater stimulation for the residents; also a good level of communication between the resident's families and the home. The garden and various rooms have had a makeover too, but more importantly, I now have peace of mind regarding my father's welfare.
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Review from P F (Sister of Resident) published on 26 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband seems very content living at the Westbourne. I am satisfied with his care and how he is treated, some staff seem to have a special affection towards him, this eases my mind.
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Review from K J (Husband of Resident) published on 16 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found the staff to be helpful and courteous. I have found, since the last year, the staff members are now more consistent and are the same, whereas before, staff appeared to change from week to week. This seems to have been a vast improvement in standards, overall.
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Review from Susan G (Partner of Resident) published on 16 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner seems very happy now and as I see the difference from two years ago, I am also pleased. During lockdown, he was looked after very well and I'm pleased to see they have activities people we asked for at our meetings. This helped everyone to do their own job so carers can care for residents.
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Review from Judith B (Daughter of Resident) published on 13 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum moved into The Westbourne Care Home recently. The staff have gone out of their way to make mum and ourselves, as her family, feel welcome. The touches of birthday banners and meeting in the lovely garden have given us a huge amount of confidence in the home, having had a very difficult and distressing
experience of a 'care' home in the past. Thank you all very much.
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Review from Alan F (Husband of Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My only complaint is that my wife's glasses have been missing for approximately six months, despite me constantly asking for them to be found.
Reply from Jackie Hirst, Marketing at The Westbourne Care Home

We are very happy to report back that this ladie's glasses have since been found and returned.

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Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for The Westbourne Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.529 for The Westbourne Care Home is calculated as follows: ( (118 Excellents x 5) + (54 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 189 Ratings = 4.529
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Westbourne Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jul 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Kelly

Kelly Barlow

Job Title: Home Manager Joined: 2024

Hello, my name is Kelly Barlow, I am the Registered Manager of The Westbourne, I joined the Westbourne in November 2021 as a Deputy Manager, progressing to the Home Manager in February 2024.


I have been in the care and nursing industry for several years, gaining knowledge and experience that I have been able to share with those I work alongside. In my spare time I enjoy spending time with my family and walking my two dogs.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Westbourne Care Home to verify any information. View our terms and conditions. The Westbourne Care Home has an Enhanced Service - more info.