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The Westbourne Care Home

Cricketers Way, Holmes Chapel, Crewe, Cheshire CW4 7EZ
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Very welcoming receptionist. All staff seem kind and friendly. The place is clean and bright.L G(Relative of Resident/Service User)
The Westbourne Care Home, Crewe
The care and support Dad received was humbling, what an amazing team of carers and nursing staff.Samantha H(Daughter of Resident/Service User)
The Westbourne Care Home, Crewe
There are always activities, warm interactions, and that personal touch we so desperately needed.Gavin F(Son of Resident/Service User)
The Westbourne Care Home, Crewe

The Westbourne Care Home offers luxurious, five star accommodation in the affluent and engaging Holmes Chapel. Despite the idyllic location, the excitement and bustle of the city is far closer than you might think. Holmes Chapel is only 25 miles from Manchester and 20 miles from stoke-on-Trent, and superb transport links mean the two cities are merely minutes away by road or rail. The home provides nursing, dementia nursing, day...  

Care Provided by The Westbourne Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,400N/A
Residential Dementia CareFrom £1,500N/A
Nursing CareFrom £1,654N/A
Nursing Dementia CareFrom £1,754N/A

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

Contact The Westbourne Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Kelly Barlow (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)
  • Single Rooms with ensuite Wet Room (50)

The Westbourne Care Home Reviews (95)

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9.5

The Westbourne Care Home has a Review Score of 9.5 (9.488) out of 10, based on 17 reviews in the last 2 years. Over all time The Westbourne Care Home has 95 reviews.

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Review from L W (Niece of Resident) published on 9 November 2023 Submitted via Postal Card
Overall Experience

We believe my uncle's needs are being met to a high standard and the staff are very friendly.

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Review from Mandy O (Daughter of Resident) published on 30 October 2023 Submitted via Website
Overall Experience

I don't get to visit much but when I do the home staff are always so lovely. My dad looks well cared for and he tells me he is really happy. Staff keep in touch to tell me how he's doing. Dad has a key worker that I speak with. His room is full of all things important to him, the home manager has gone above and beyond to make sure my dad's room is personal to him. My dad is a fussy eater so the kitchen team cook things, especially for him, that really makes me feel at ease knowing he still gets to eat the things he really enjoys. I love seeing the social media posts they keep me up to date with what's going on as well as the news letter.

It's also nice to know dad gets to all his appointments, staff arrange transport and go with him. He sees the GP regularly and I am kept informed. Dad recently asked for a bird, and the home set about finding out how they could help with this. Dad now has two Love Birds, staff support him to look after them. This has made him so happy.

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Review from Anita A (Next of Kin) published on 29 September 2023 Submitted via Website
Overall Experience

What a wonderful home, our family member was recently admitted and when we visited the place was very clean and smelt lovely. Her room was lovely. The staff seem very nice and happy. The lady we met bringing the food into the dining room was pleasant and more than happy to tell us about the food. Much nicer than the last home she was in. The lady doing the medication was very bouncy and happy. We feel relieved.

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Review from Martin G (Nephew of Resident) published on 30 August 2023 Submitted via Website
Overall Experience

My uncle passed away at The Westbourne in April 2023 and my mother and I want to say how absolutely amazing all the staff were during the year and a half that he was a resident. We cannot thank the staff enough for the care given to my uncle during his time at The Westbourne and they could not have done more. On top of all their kindness towards my uncle, we were blown away when one member of staff even came in to see him on her day off when she heard that he was deteriorating rapidly and reaching the end of his life. The Westbourne is clearly a well-managed care home and this is reflected in how happy and caring the staff are and how diligently they carry out their duties. We could not have hoped for a better care home - this was the third one my uncle had been resident in - and it has set the standard for what I would now expect from one. Thank you to everyone associated with The Westbourne.

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Review from J F (Husband of Resident) published on 21 August 2023 Submitted via Postal Card
Overall Experience

I have nothing adverse to say about my wife's care at The Westbourne Care Home.

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Review from Alfred C (Husband of Resident) published on 17 July 2023 Submitted via Website
Overall Experience

I am very happy with the care my wife receives from all the staff here in The Westbourne Care Home at Holmes Chapel. My wife has every help and encouragement while she has been here. All the staff from reception to cleaners are patient and very kind. Nothing is too much trouble to action your request. Food is good and the rooms are always clean and tidy. I would not hesitate to recommend this home to anyone.

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Review from Jeanette M (Daughter of Resident) published on 11 June 2023 Submitted via Postal Card
Overall Experience

My mum was 'fast track discharged' into the home in mid-April. Although her stay was brief, from the moment she arrived until she sadly departed, the staff treated her with dignity, respect, love and kindness. Being there in her last weeks made our family not have to worry about her being on her own.

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Review from Jill P (Daughter of Resident) published on 16 May 2023 Submitted via Postal Card
Overall Experience

It is always special when I come to see Mum. The staff here are warm and welcoming. It helps that you feel you are listened to and any worries or concerns that you may have are soon dispelled or attended to.

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Review from H G (Granddaughter of Resident) published on 4 May 2023 Submitted via Website
Overall Experience
My nana was taken into the home in November 2022 following a decline in her health. As can be expected all family were hesitant about her being taken into a home but each and every single member of staff we encountered took away those worries immediately. Everybody was so warm and welcoming, and there wasn’t anything that was too much trouble. The level of care that was given was to the highest standards. We visited daily and each time Nan was seen with the biggest smile, laughing with staff and residents.
Unfortunately her health continued to deteriorate but the level of care never subsided and until the very end the staff remained gold standard.

We as a family cannot thank The Westbourne enough for everything they did for Nan and we will forever remember everything they did for us.

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Review from C N (Granddaughter of Resident) published on 4 May 2023 Submitted via Website
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I came to visit my grandad and it was so nice to see him active, out in the garden, planting seeds and pottering. Just like he would at home but under the watchful eye of the amazing staff. They really do care and you can see this. Nothing is too much trouble. I don't visit often so this is so reassuring to know how happy he is and how well cared for.

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Review from Julie C (Daughter of Resident) published on 26 January 2023 Submitted via Postal Card
Overall Experience

I was very grateful to two members of staff who stood in the freezing cold and coaxed my dad out of my car and back into The Westbourne. He was adamant that he was not going to return but they soon won him round!

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Review from S J (Daughter of Resident) published on 12 December 2022 Submitted via Website
Overall Experience

Mum has been under the care of five differing managers at the home, and the standards at The Westbourne have been on occasions very questionable. Since the new manager joined just over a year ago, the staff and overall standard of care have improved 100%. It's a true credit to her and them. It was highly noticeable that the care and the interaction given by her staff, no matter which shifts, were excellent. Whilst I recognize she eats puréed food, the catering staff's attention to detail was incredible. I also cannot finish without commending her carer, be it in person or on Zoom, her support towards mum and myself has been and continues to be superb. During my visit, I said to the manager this only happens if the head of the team has the right method of management and standards, and this shines through, so please accept my grateful thanks. Living so far away, mum's day-to-day care is so important, and for the first time have left feeling at peace. You can't imagine how important that is to me.

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Review from Michael D (Son of Resident) published on 4 April 2022 Submitted via Postal Card
Overall Experience

Phone is always answered for enquiries and updates on my father. Also, communication is good if there is an update on his health/wellbeing. Father's room is always clean when visiting, and he says the food is good. Pleasant and friendly staff who are always willing to help or answer questions.

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Review from C B (Son of Resident) published on 17 March 2022 Submitted via Postal Card
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The staff are very caring and from what we see, our mum is looked after wonderfully.

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Review from Colin J (Husband of Resident) published on 17 March 2022 Submitted via Postal Card
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The care my wife gets is good and she seems happy. The staff are caring and helpful.

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Review from Paul L (Husband of Resident) published on 9 March 2022 Submitted via Postal Card
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A friendly, caring and welcoming home, which gave my wife the support necessary for her to settle in quickly. She is well looked after, and the staff do all they can to make her happy.

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Review from L S (Friend of Resident) published on 7 March 2022 Submitted via Website
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The home has been so lovely and welcoming to my friend, great environment and would recommend to anyone looking for care for their relative or friend. The staff are friendly and facilities are outstanding, for example the food.

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Review from Steve H (Son of Resident) published on 2 March 2022 Submitted via Postal Card
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Very caring and attentive staff. Nothing is too much trouble.

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Review from Joy S (Daughter of Resident) published on 2 March 2022 Submitted via Postal Card
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I would like to thank the team, particularly for the care Mum is receiving. As a family, we are extremely grateful.

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Review from Hubert K (Husband of Resident) published on 22 February 2022 Submitted via Website
Overall Experience

My wife was transferred to Westbourne in December 2021 as she was in need of Dementia care and immediately felt at home. The management and staff fully understand her needs and treat her with kindness and dignity. I have found that the staff also care about the well being of family members and are always made welcome when visiting. I cannot praise the team at Westbourne highly enough and recommend this facility to anyone looking to place a relative into care.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 July 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (3)

Accreditations

There are no accreditations posted yet for The Westbourne Care Home.

Meet the Team (1)

Kelly Barlow
Kelly BarlowJob Title:Home ManagerJoined: 2024

Hello, my name is Kelly Barlow, I am the Registered Manager of The Westbourne, I joined the Westbourne in November 2021 as a Deputy Manager, progressing to the Home Manager in February 2024.

I have been in the care and nursing industry for several years, gaining knowledge and experience that I have been able to share with those I work alongside. In my spare time I enjoy spending time with my family and walking my two dogs.

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