The Westbourne Care Home

Cricketers Way, Holmes Chapel, Crewe CW4 7EZ
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9.5 88 Reviews
  • The Westbourne Care Home, Crewe
The Westbourne Care Home offers luxurious, five star accommodation in the affluent and engaging Holmes Chapel. Despite the idyllic location, the excitement and bustle of the city is far closer than you might think. Holmes Chapel is only 25 miles from Manchester and 20 miles from stoke-on-Trent, and superb transport links mean the two cities are merely minutes away by road or rail. The home provides nursing, dementia nursing, day care, residential and personal care and respite care.

The Westbourne is registered to provide care for up to 50 elderly residents in two styles of en-suite bedrooms over three floors. Each room is decorated to five star standard with luxurious fixtures and fittings throughout. All rooms come with flat screen TV, telephone point, stylish and contemporary furnishings and are equipped with all the latest safety features. Choose from a standard or superior room.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1760
  • Self-Funded Nursing Care: from £1891
  • Self-Funded Nursing Dementia Care: from £2001

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact The Westbourne Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kelly Barlow (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (50)

The Westbourne Care Home Reviews (88)

9.5

The Westbourne Care Home has a Review Score of 9.5 (9.529) out of 10, based on 16 reviews in the last 2 years.
Over all time The Westbourne Care Home has 88 reviews.

Overall Experience
  • 72
  • 16
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Date Published
  • 88
  • 6
  • 10
  • 16
  • 72
Reviewer Connection to The Westbourne Care Home
  • 28
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Total of 88, showing 81-88
Review from D W (Friend of Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a lovely warm welcome. Staff can not do enough to help. Management always there for a chat and open and honest.
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Review from D W (Grandson of Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandfather has been at The Westbourne for just over a year. The improvement in his condition since before he came is dramatic. I could not wish for a more conscientious management and staff team, who demonstrably put the best interests of residents at the centre of what they do.
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Review from Tanya N (Daughter of Resident) published on 25 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has taken to the care home after being in hospital for 5 weeks and we were very pleased with the care they gave her. She is in a flat and doing very nicely. She is also pleased that care they give her has worked. Thank you.
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Review from Kate W (Daughter of Resident) published on 19 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has only been at The Westbourne Care Home since the end of January to present. The Westbourne Care Home is of a high standard. The staff are helpful and friendly. Bedrooms are a high standard of decor.
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Review from Nick J (Son of Resident) published on 26 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very well looked after. The carers are very kind to her. The manager is very understanding, open and honest and always thoughtful.
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Review from Deborah C (Daughter of Resident) published on 16 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved to The Westbourne in September 2015 when the home she was in could not care for her needs. My mum is very happy and contented. I have no complaints. Much praise to the staff. The nurse is very caring and approachable.
One criticism would be mum's clothes :visited recently, buttons had
come off mum's blouse, her bra was showing. One Monday she had food spilled all down her top. I feel sad and wish the staff had time to put her a new top on.
Also would be nice to be offered a coffee when it's snack time. Happy to contribute to a jar of coffee. Maintenance man very kind to the residents :).
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Review from Pauline T (Daughter of Resident) published on 8 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
O.k I think! a lot of repetition with questions.
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Review from Geoff (Husband of Resident) published on 15 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in all respects.
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Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for The Westbourne Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.529 for The Westbourne Care Home is calculated as follows: ( (118 Excellents x 5) + (54 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 189 Ratings = 4.529
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Westbourne Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jul 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Kelly

Kelly Barlow

Job Title: Home Manager Joined: 2024

Hello, my name is Kelly Barlow, I am the Registered Manager of The Westbourne, I joined the Westbourne in November 2021 as a Deputy Manager, progressing to the Home Manager in February 2024.


I have been in the care and nursing industry for several years, gaining knowledge and experience that I have been able to share with those I work alongside. In my spare time I enjoy spending time with my family and walking my two dogs.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Westbourne Care Home to verify any information. View our terms and conditions. The Westbourne Care Home has an Enhanced Service - more info.