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The Westbourne Care Home

Cricketers Way, Holmes Chapel, Crewe, Cheshire CW4 7EZ
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Very welcoming receptionist. All staff seem kind and friendly. The place is clean and bright.L G(Relative of Resident/Service User)
The Westbourne Care Home, Crewe
The care and support Dad received was humbling, what an amazing team of carers and nursing staff.Samantha H(Daughter of Resident/Service User)
The Westbourne Care Home, Crewe
There are always activities, warm interactions, and that personal touch we so desperately needed.Gavin F(Son of Resident/Service User)
The Westbourne Care Home, Crewe

The Westbourne Care Home offers luxurious, five star accommodation in the affluent and engaging Holmes Chapel. Despite the idyllic location, the excitement and bustle of the city is far closer than you might think. Holmes Chapel is only 25 miles from Manchester and 20 miles from stoke-on-Trent, and superb transport links mean the two cities are merely minutes away by road or rail. The home provides nursing, dementia nursing, day...  

Care Provided by The Westbourne Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,400N/A
Residential Dementia CareFrom £1,500N/A
Nursing CareFrom £1,654N/A
Nursing Dementia CareFrom £1,754N/A

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

Contact The Westbourne Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Kelly Barlow (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)
  • Single Rooms with ensuite Wet Room (50)

The Westbourne Care Home Reviews (95)

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9.5

The Westbourne Care Home has a Review Score of 9.5 (9.488) out of 10, based on 17 reviews in the last 2 years. Over all time The Westbourne Care Home has 95 reviews.

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Review from Joanne J (Daughter of Resident) published on 17 June 2026 Submitted via Website
Overall Experience
My Mums very happy and settled here, staff look after her. My mum loves having chats with all the night and day staff. She loves a cup

Of tea and is always being offered one. Her room is decorated nicely and bright. She also likes sitting in the garden.

Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

Thank you for taking the time to write this review of The Westbourne. We are pleased you feel your Mum has settled into the home. The team love having chats over a cup of tea with her, and will appreciate your kind words.

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Review from Nigel L (Son of Resident) published on 20 May 2026 Submitted via Website
Overall Experience
In our experience the Westbourne Care Home is a wonderful place for an elderly relative. My Dad has been extremely well looked after and the staff are all so helpful. They have gone above and beyond and I only have the utmost praise and respect for the Westbourne team.

Thank you so much, you guys are so amazing!

Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

Thank you so much for your kind words. We're delighted to hear your dad is so well looked after and that our team has made such a positive impact. Your feedback truly means a great deal to us all.

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Review from Victoria C (Daughter of Resident) published on 20 May 2026 Submitted via Website
Overall Experience
I cannot possibly put into words how much we love Westbourne care home in Holmes Chapel.
You are a gift from God all the incredible staff whom work there, I can't thank you enough !!
Your love , your care, your compassion flows we truly are treated as family.
We have gained a family forever
The last few months of my dads life where precious and special. Especially the last week of his life, I've
never known such love, such care, such respect and dignity in his dying moments.
From my heart to yours if you are considering this home, don't think just say Yes!!
I've been a nurse for over 30yrs and I can put my hand on my heart and say the best care home I have ever stepped in
Thank you to Kelly the manager, samy and each and every nursing and care staff way too many to mention from the welcome desk, to the top floor, we love you all and thank God for being part of our lives.

May God abundantly bless each and every one of you with yours heart desires, abundant blessings,thank you

Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

Thank you for your incredibly kind words. We're truly honoured to have cared for your dad and supported your family during such an important time. Your message means so much to the whole team, and we'll be sure to share your appreciation with everyone involved.

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Review from D O (Husband of Resident) published on 3 February 2026 Submitted via Postal Card
Overall Experience

Excellent very happy.

Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

Thank you for your lovely review, we always try our best to ensure all our residents and family are happy. Your loved one is a pleasure to care for here at The Westbourne.

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Review from Kirstie S (Daughter of Resident) published on 6 November 2025 Submitted via Postal Card
Overall Experience

My dad moved into Westbourne at the start of September. When we looked round we immediately felt a very caring and home environment. The staff, very welcoming and friendly, with knowledge of dads conditions. They put us at ease straight away. This has continued since dad moved in. It has been a very emotional time for us and we have felt supported as we navigate this new normal. Nothing is too much trouble for the staff. We are very grateful for the continuing love and support.

Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

Thank you for your lovely comments, I will feed your comments back to all the staff. I'm glad your Dad has settled in well, he is a pleasure to care for.

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Review from L W (Daughter of Resident) published on 29 September 2025 Submitted via Postal Card
Overall Experience

Mum moved in only a few weeks ago. All staff have been very welcoming and kind. Mum is settling in, it will take her time but everyone is patient. Any medical issues are dealt with very quickly ie time of day taking meds.

Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

Thank you for the lovely comments, I will feed your lovely comments back to al the staff.

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Review from S S (Son-in-law of Resident) published on 24 September 2025 Submitted via Postal Card
Overall Experience

Staff are friendly and provide good care to my mother taking account of her dietry needs. She is encouraged to participate in all the organised entertainment event.

Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

Thank you for your generous words, I will pass on your good words to the staff, they will appreciate your acknowledgement to their hard work.

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Review from L G (Relative of Resident) published on 10 September 2025 Submitted via Postal Card
Overall Experience

Very welcoming receptionist. All staff seem kind and friendly. The place is clean and bright. Doesn't seem to be a lot of entertainment for the residents. Nice garden area.

Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

Thank you for your feedback, I will feed your comments back to the team and hopefully next time you are in there will be more entertainment for residents and family to join in with.

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Review from Gary J (Son of Resident) published on 29 August 2025 Submitted via Postal Card
Overall Experience

On the whole this is a caring care home some team are better than others. Cleanliness and care could be better. The team here really are nice and do their best with the resources they have.

Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

Thank you for taking the time to provide feedback for The Westbourne Care Home, we really appreciate it. I will pass your feedback over to the rest of the team.

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Review from Carole O (Wife of Resident) published on 27 August 2025 Submitted via Postal Card
Overall Experience

My husband came in for respite care and has been here since. My family realised that care at home would be too difficult for me (87 years old) to cope - hence he will be staying permanently as this home has proved suitable. We can come and go at any time which is very helpful.

Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

Thank you for your lovely feedback, we really appreciate it. It is a pleasure to have your husband in the home.

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Review from Mike C (Relative of Resident) published on 4 August 2025 Submitted via Website
Overall Experience

Cannot praise The Westbourne enough. From the lovely manager to every single member of staff. My relative was 90 and his health was failing but they managed to make him happy and comfortable. Special mentions for one carer and one nurse in particular. We are truly grateful.

Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

Thanks for your lovely words, your loved one was a pleasure to care for and will be greatly missed here at The Westbourne. I will also give your special thank you to the nurse and carer.

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Review from Gavin F (Son of Resident) published on 13 May 2025 Submitted via Website
Overall Experience

My mother was transferred to The Westbourne in January 25 , and what we feared might be the beginning of her final days has been completely transformed by the incredible team here. From the outset, they reassured us that while it would take time, they were committed to helping her get better and stable - and they've stayed true to their word.

The care, attention, and dedication shown by every member of the management team and staff has been exceptional. Despite her condition and difficulty communicating, it's clear from her demeanour that she feels safe, comfortable, and truly at home. The team has taken the time to get to know her personally, and she trusts them completely.

There are always activities, warm interactions, and that personal touch we so desperately needed. The staff not only care for her but also support us every time we visit. We are so grateful for everything they've done and continue to do.

Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

Thank you so much for your lovely review, it is really appreciated by both myself and the team. Your mum is a pleasure to care for and I'm glad to hear all our staff efforts doesn't go unnoticed.

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Review from Joanne S (Wife of Resident) published on 6 May 2025 Submitted via Postal Card
Overall Experience

A big shout out for all the staff who work so hard and care for the residents in such a lovely caring manner. Me and my family appreciate them all so much. I would also like to add that the entertainment team are doing a great job and the entertainment recently has been great. They make huge efforts with exercise for this residents and provide this in a lovely manner.

Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

Thank you so much for your review Joanne. I'm thrilled to hear that our efforts to continuously improve our care practices doesn't go unnoticed.

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Review from David C (Wife of Resident) published on 7 March 2025 Submitted via Postal Card
Overall Experience

Great interaction from staff to residents.

Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

We feel very privileged to look after your wife, she is a delightful resident. I'm so glad our care and support are meeting your expectations.

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Review from Janet E (Daughter of Resident) published on 6 March 2025 Submitted via Postal Card
Overall Experience

Admitted as an emergency we were lucky enough to be allocated this home and found the facilities and staff to be exceptional.

Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

Thank you for your lovely words, we feel very privileged to look after you mum, she is a delightful resident. I'm so glad our care and support are meeting your expectations.

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Review from Samantha H (Daughter of Resident) published on 31 January 2025 Submitted via Website
Overall Experience
My father spent 7 months being cared for at Westbourne following a hospital stay of 6 weeks. The care and support Dad received was humbling, what an amazing team of carers and nursing staff. They always had the time to talk to my family and reassure us through what was a very sad time seeing Dad's health decline.
My family found much comfort in the last few weeks of Dad's life, and after he passed knowing he was so well looked after by all the staff at Westbourne.
We can't thank all the staff and the manager enough.
Dad was treated with dignity and respect throughout. He was always kept comfortable and clean, the laundry service was incredibly efficient too. The staff even rallied to his often over-the-top requests for very hot tea! Dad knew he was well looked after and that gave the family comfort also.

I must mention a particular carer, he was just amazing with Dad. We are so thankful for the support and care he gave Dad and the laughs. Dad was so fond of him.

Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

Thank you for your kind words, it was an honour to care for your Dad here at The Westbourne. We will pass your comments on to the wider team as they will greatly appreciate this.

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Review from S H (Son of Resident) published on 17 October 2024 Submitted via Postal Card
Overall Experience

Mum is well cared for. She is safe, warm and well-fed. The staff are very supportive and she is treated with dignity.

Reply from Kelly Barlow, Home Manager at The Westbourne Care Home

We feel very privileged to look after your mum, she is a delightful resident. I'm so glad our care and support are meeting your expectations. I will ensure all staff are aware of your lovely review. Thank you for your lovely comments.

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Review from Jill T (Wife of Resident) published on 24 July 2024 Submitted via Postal Card
Overall Experience

I am really happy with the care that my husband gets from the home. I am happy with his room and the staff. The staff really care for him and nothing is too much trouble for them. The food is always good and my husband really enjoys his meals. Staff go out of their way to make me feel welcome.

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Review from Alison A (Daughter of Resident) published on 12 June 2024 Submitted via Postal Card
Overall Experience

I visit weekly and always find everyone friendly. The carers work hard and are really helpful. Cleanliness is good and the bedrooms are lovely. Activities are good but would like to see more.

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Review from Robert C (Son of Resident) published on 20 May 2024 Submitted via Postal Card
Overall Experience

We, as family members, are so pleased with everything in this care home. Nothing is too much trouble, all on friendly terms and Dad is so contented. We cannot thank the staff including maintenance and cleaners enough, everyone is doing a great job.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 July 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (3)

Accreditations

There are no accreditations posted yet for The Westbourne Care Home.

Meet the Team (1)

Kelly Barlow
Kelly BarlowJob Title:Home ManagerJoined: 2024

Hello, my name is Kelly Barlow, I am the Registered Manager of The Westbourne, I joined the Westbourne in November 2021 as a Deputy Manager, progressing to the Home Manager in February 2024.

I have been in the care and nursing industry for several years, gaining knowledge and experience that I have been able to share with those I work alongside. In my spare time I enjoy spending time with my family and walking my two dogs.

Frequently Asked Questions about The Westbourne Care Home

What types of Care is The Westbourne Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Westbourne Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at The Westbourne Care Home?

Own Furniture if required, Close to Local shops, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is The Westbourne Care Home to the centre of Crewe?

7.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Westbourne Care Home to verify any information. View our terms and conditions. The Westbourne Care Home has an Enhanced Service -more info.