
Very welcoming receptionist. All staff seem kind and friendly. The place is clean and bright.L G(Relative of Resident/Service User)

The care and support Dad received was humbling, what an amazing team of carers and nursing staff.Samantha H(Daughter of Resident/Service User)

There are always activities, warm interactions, and that personal touch we so desperately needed.Gavin F(Son of Resident/Service User)

Very welcoming receptionist. All staff seem kind and friendly. The place is clean and bright.L G(Relative of Resident/Service User)

The care and support Dad received was humbling, what an amazing team of carers and nursing staff.Samantha H(Daughter of Resident/Service User)

There are always activities, warm interactions, and that personal touch we so desperately needed.Gavin F(Son of Resident/Service User)

The Westbourne Care Home offers luxurious, five star accommodation in the affluent and engaging Holmes Chapel. Despite the idyllic location, the excitement and bustle of the city is far closer than you might think. Holmes Chapel is only 25 miles from Manchester and 20 miles from stoke-on-Trent, and superb transport links mean the two cities are merely minutes away by road or rail. The home provides nursing, dementia nursing, day...
Care Provided by The Westbourne Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact The Westbourne Care Home for full pricing details and T&Cs.
Contact The Westbourne Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Person in charge
- Kelly Barlow (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (50)
- Single Rooms with ensuite Wet Room (50)
The Westbourne Care Home Reviews (95)
The Westbourne Care Home has a Review Score of 9.5 (9.488) out of 10, based on 17 reviews in the last 2 years.
Over all time The Westbourne Care Home has 95 reviews.
Of tea and is always being offered one. Her room is decorated nicely and bright. She also likes sitting in the garden.
Thank you for taking the time to write this review of The Westbourne. We are pleased you feel your Mum has settled into the home. The team love having chats over a cup of tea with her, and will appreciate your kind words.
Thank you so much, you guys are so amazing!
Thank you so much for your kind words. We're delighted to hear your dad is so well looked after and that our team has made such a positive impact. Your feedback truly means a great deal to us all.
You are a gift from God all the incredible staff whom work there, I can't thank you enough !!
Your love , your care, your compassion flows we truly are treated as family.
We have gained a family forever
The last few months of my dads life where precious and special. Especially the last week of his life, I've
never known such love, such care, such respect and dignity in his dying moments.
From my heart to yours if you are considering this home, don't think just say Yes!!
I've been a nurse for over 30yrs and I can put my hand on my heart and say the best care home I have ever stepped in
Thank you to Kelly the manager, samy and each and every nursing and care staff way too many to mention from the welcome desk, to the top floor, we love you all and thank God for being part of our lives.
May God abundantly bless each and every one of you with yours heart desires, abundant blessings,thank you
Thank you for your incredibly kind words. We're truly honoured to have cared for your dad and supported your family during such an important time. Your message means so much to the whole team, and we'll be sure to share your appreciation with everyone involved.
Excellent very happy.
Thank you for your lovely review, we always try our best to ensure all our residents and family are happy. Your loved one is a pleasure to care for here at The Westbourne.
My dad moved into Westbourne at the start of September. When we looked round we immediately felt a very caring and home environment. The staff, very welcoming and friendly, with knowledge of dads conditions. They put us at ease straight away. This has continued since dad moved in. It has been a very emotional time for us and we have felt supported as we navigate this new normal. Nothing is too much trouble for the staff. We are very grateful for the continuing love and support.
Thank you for your lovely comments, I will feed your comments back to all the staff. I'm glad your Dad has settled in well, he is a pleasure to care for.
Mum moved in only a few weeks ago. All staff have been very welcoming and kind. Mum is settling in, it will take her time but everyone is patient. Any medical issues are dealt with very quickly ie time of day taking meds.
Thank you for the lovely comments, I will feed your lovely comments back to al the staff.
Staff are friendly and provide good care to my mother taking account of her dietry needs. She is encouraged to participate in all the organised entertainment event.
Thank you for your generous words, I will pass on your good words to the staff, they will appreciate your acknowledgement to their hard work.
Very welcoming receptionist. All staff seem kind and friendly. The place is clean and bright. Doesn't seem to be a lot of entertainment for the residents. Nice garden area.
Thank you for your feedback, I will feed your comments back to the team and hopefully next time you are in there will be more entertainment for residents and family to join in with.
On the whole this is a caring care home some team are better than others. Cleanliness and care could be better. The team here really are nice and do their best with the resources they have.
Thank you for taking the time to provide feedback for The Westbourne Care Home, we really appreciate it. I will pass your feedback over to the rest of the team.
My husband came in for respite care and has been here since. My family realised that care at home would be too difficult for me (87 years old) to cope - hence he will be staying permanently as this home has proved suitable. We can come and go at any time which is very helpful.
Thank you for your lovely feedback, we really appreciate it. It is a pleasure to have your husband in the home.
Cannot praise The Westbourne enough. From the lovely manager to every single member of staff. My relative was 90 and his health was failing but they managed to make him happy and comfortable. Special mentions for one carer and one nurse in particular. We are truly grateful.
Thanks for your lovely words, your loved one was a pleasure to care for and will be greatly missed here at The Westbourne. I will also give your special thank you to the nurse and carer.
My mother was transferred to The Westbourne in January 25 , and what we feared might be the beginning of her final days has been completely transformed by the incredible team here. From the outset, they reassured us that while it would take time, they were committed to helping her get better and stable - and they've stayed true to their word.
The care, attention, and dedication shown by every member of the management team and staff has been exceptional. Despite her condition and difficulty communicating, it's clear from her demeanour that she feels safe, comfortable, and truly at home. The team has taken the time to get to know her personally, and she trusts them completely.
There are always activities, warm interactions, and that personal touch we so desperately needed. The staff not only care for her but also support us every time we visit. We are so grateful for everything they've done and continue to do.
Thank you so much for your lovely review, it is really appreciated by both myself and the team. Your mum is a pleasure to care for and I'm glad to hear all our staff efforts doesn't go unnoticed.
A big shout out for all the staff who work so hard and care for the residents in such a lovely caring manner. Me and my family appreciate them all so much. I would also like to add that the entertainment team are doing a great job and the entertainment recently has been great. They make huge efforts with exercise for this residents and provide this in a lovely manner.
Thank you so much for your review Joanne. I'm thrilled to hear that our efforts to continuously improve our care practices doesn't go unnoticed.
Great interaction from staff to residents.
We feel very privileged to look after your wife, she is a delightful resident. I'm so glad our care and support are meeting your expectations.
Admitted as an emergency we were lucky enough to be allocated this home and found the facilities and staff to be exceptional.
Thank you for your lovely words, we feel very privileged to look after you mum, she is a delightful resident. I'm so glad our care and support are meeting your expectations.
My family found much comfort in the last few weeks of Dad's life, and after he passed knowing he was so well looked after by all the staff at Westbourne.
We can't thank all the staff and the manager enough.
Dad was treated with dignity and respect throughout. He was always kept comfortable and clean, the laundry service was incredibly efficient too. The staff even rallied to his often over-the-top requests for very hot tea! Dad knew he was well looked after and that gave the family comfort also.
I must mention a particular carer, he was just amazing with Dad. We are so thankful for the support and care he gave Dad and the laughs. Dad was so fond of him.
Thank you for your kind words, it was an honour to care for your Dad here at The Westbourne. We will pass your comments on to the wider team as they will greatly appreciate this.
Mum is well cared for. She is safe, warm and well-fed. The staff are very supportive and she is treated with dignity.
We feel very privileged to look after your mum, she is a delightful resident. I'm so glad our care and support are meeting your expectations. I will ensure all staff are aware of your lovely review. Thank you for your lovely comments.
I am really happy with the care that my husband gets from the home. I am happy with his room and the staff. The staff really care for him and nothing is too much trouble for them. The food is always good and my husband really enjoys his meals. Staff go out of their way to make me feel welcome.
I visit weekly and always find everyone friendly. The carers work hard and are really helpful. Cleanliness is good and the bedrooms are lovely. Activities are good but would like to see more.
We, as family members, are so pleased with everything in this care home. Nothing is too much trouble, all on friendly terms and Dad is so contented. We cannot thank the staff including maintenance and cleaners enough, everyone is doing a great job.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 July 2023Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Westbourne Care Home.
There are no upcoming events for The Westbourne Care Home.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Accreditations
There are no accreditations posted yet for The Westbourne Care Home.
Meet the Team (1)

Hello, my name is Kelly Barlow, I am the Registered Manager of The Westbourne, I joined the Westbourne in November 2021 as a Deputy Manager, progressing to the Home Manager in February 2024.
I have been in the care and nursing industry for several years, gaining knowledge and experience that I have been able to share with those I work alongside. In my spare time I enjoy spending time with my family and walking my two dogs.
Frequently Asked Questions about The Westbourne Care Home
What types of Care is The Westbourne Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Westbourne Care Home have?
There are 50 Single Rooms.
What are the Facilities & Services at The Westbourne Care Home?
Own Furniture if required, Close to Local shops, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Westbourne Care Home to the centre of Crewe?
7.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Westbourne Care Home to verify any information. View our terms and conditions. The Westbourne Care Home has an Enhanced Service -more info.