Park View Care Home

1 Chantry Close, Ipswich IP2 0QR
Review Us
9.9 178 Reviews
  • Park View Care Home, Ipswich
Park View, part of First Care Homes is an attractive modern, purpose-built care home, providing residential, nursing and dementia care for up to 61 elderly people. Close to local transport and amenities, it is just one mile away from Ipswich, the bustling county town of Suffolk.

Park View is nestled within attractive landscaped gardens, with a large glass frontage which provides fantastic views of the gardens and overlooking Chantry Park. As well as a comprehensive activities programme, Park View has a surround sound cinema, a therapy room offering aromatherapy along with a library, activity kitchen, Bistro, residents own garden, balconies and terraces. All bedrooms have ensuite wet room, telephone, flat screen TV with Freeview and Sky channels.

Park View also offers residents a private dining room for special occasions including family functions.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1495
  • Self-Funded Residential Dementia Care: from £1495
  • Self-Funded Nursing Care: from £1595
  • Self-Funded Nursing Dementia Care: from £1595
  • RESPITE Self-Funded Residential Care: £1640 – £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1644
  • RESPITE Self-Funded Nursing Care: from £1645
  • RESPITE Self-Funded Nursing Dementia Care: from £1645

(These prices are only a guideline, please contact Park View Care Home to find out the exact price for your requirements.)

These prices are only a guideline, please contact Park View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Carol Rhind (Manager)

Local Authority / Social Services

Admission Criteria

  • Private
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (69)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (69)

Parking

  • On site parking, with disabled parking and electric points available

Park View Care Home Reviews (178)

9.9

Park View Care Home has a Review Score of 9.9 (9.915) out of 10, based on 40 reviews in the last 2 years.
Over all time Park View Care Home has 178 reviews.

Overall Experience
  • 146
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Date Published
  • 178
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Reviewer Connection to Park View Care Home
  • 56
  • 33
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  • 3
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  • 3
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  • 2
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Total of 178, showing 161-178
Review from John M (Son of Resident) published on 9 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was very difficult having to place my father in nursing care. However, my family and I are becoming used to not having him at home as we could not be happier with the care he is receiving. He is very settled and the staff, each and every one of them, make him feel happy and well looked after. They
are each so caring and genuinely concerned for my father's care. The home is lovely, the residents are lovely. We all feel relaxed and happy with the level of care he is receiving.
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Review from Ernest H (Resident) assisted by family/friend published on 16 November 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am disabled from long-term effects from Polio and can no longer walk. I am 82 years of age and contracted Polio when I was 18. The first two days at Park View Care Home were traumatic because of the unavailability of a stand-up hoist. I was moved from bed to armchair and vice versa by means of a conventional
sling which was both tiring and uncomfortable. This meant that I was unable to get access to either the toilet or a commode. Mainly because the commode was too narrow for me to use it. The situation did not improve until my wife brought my own body belt from home so that I could then benefit by using the stand-up hoist to access the bathroom. My own carers at home also use a particular brand device to move me from bed to armchair but none seemed to be available at "Park View". Despite my advance request for 2 metal bed frames (one each side of the bed,) only one was available, which made it difficult to turn over or adjust my sleeping or sitting position easily. The carers were friendly, helpful and supportive but because of the poor organisation by the time my assisted washing and dressing were complete, my cooked breakfast was often either cold or tepid. Tea and suppers were also tepid on occasion. Finally, I very much appreciated the kindness of two of the carers who gave me a bath on my last day there (a far easy task for them!)
Reply from Carol Rhnd, Home Manager at Park View Care Home

Thank you for your review of Park View Care Home. We welcome all feedback and always use this to improve the quality of the home and service we provide. I apologise that you felt the equipment we had was not suitable for you to use. From the review, I understand the equipment was not available at the time so we have now invested in some additional equipment to prevent this reoccurring. We record all the temperatures of the foods we serve which were all correct but in light of your comments I have asked our Head Chef to monitor our room service to ensure we maintain our high standards of meal service at all times.
I am pleased you found our staff and the facilities excellent as we always strive to provide high-quality care in an excellent environment.

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Review from Janet R (Daughter of Resident) published on 30 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident for 4 months and receives the highest level of care whilst there. He was treated with dignity and respect and staff were very patient at all times. During the time leading up to his death, the staff communicated with us at all times so that we were aware of what was happening.
I have the highest opinion of the care given by the staff. Excellent!
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Review from Veronica E (Daughter of Resident) published on 29 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was only a resident for three months before she sadly passed away, but during that time she received excellent care from all the staff. Her room was very comfortable and clean. the food was exceptional, the facilities for socialising were excellent and the nursing/care staff were patient, kind,
caring and supportive not only to mum but also to me. The general ambience of this home is excellent more like a five-star hotel! I could not have asked for a better environment for mum during her last days "Highly recommended " does not seem sufficient praise! Thank you.
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Review from Suzie B (Relative of Resident) published on 9 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have been wonderful to my aunt, always caring. I didn't get to meet the full team, but felt so confident she was safe and being cared for. Thank you.
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Review from Susan D (Sister of Resident) published on 22 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care provided to my sister is excellent. The staff are well trained and the food is very good. Lots of activities, room very clean and great gardens. Overall I think it is one of the best care home my sister has been in.
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Review from A A (Friend of Resident) published on 15 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted the way my friend is settling- at last he is smiling after a long time!
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Review from S W (Daughter of Resident) published on 8 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident at Parkview for two years. During that time he received excellent care. His life was enhanced by the staff - all of them from the cleaning team to the nursing team. He was treated with respect, kindness and love. He was confined to his room but not lonely as the team popped
in during the day to chat to him, read the paper, talk about football. He was in a safe, loving home and we are very grateful for their efforts.
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Review from D B (Son of Resident) published on 2 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can only endorse my 98 year old mothers words about Park View "they are so caring and genuine". All staff are very friendly and speak to you whenever you visit. The medical team discuss matters and keep you informed.


The homes attention to detail is outstanding and nothing is too much trouble.

Food is excellent and if it's not on the menu they will do their very best to provide it.


Many elude to service and customer first but few provide it, Park View however fully delivers on both I cannot speak highly enough of Park View.

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Review from C F (Resident) published on 26 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt feels safe, the staff are very friendly and caring. There is plenty of freshly home cooked food and very pleasant surroundings. The gardens are very well kept. The staff are very respectful and treat my aunt with dignity. Everywhere is very clean and clothes are laundered daily. I would recommend.
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Review from Maureen & Bryn (Daughter of Resident) published on 14 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother was admitted to Park View Care Home, Ipswich in a very weak state and in fact only survived another 5 weeks. However during that time, the care and support that she was given could not have been bettered. She was made very comfortable and received all the help and support that she needed.
Likewise, this help and support was also extended to us, her family. The staff were also very good in listening to the family and dealing with our questions or concerns. We are very grateful that our mother was able to spend her last few weeks of life in which a lovely place.
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Review from C C (Friend of Resident) published on 12 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, clean and helpful. Nice people to talk to and very caring.
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Review from K A (Resident) published on 12 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care very good and food also. Gardens relaxing.
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Review from David M (Son of Resident) published on 22 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Park View is always calm and welcoming. The staff always considerate, warm, approachable and very professional. The rooms, both private and public, are clean bright, well designed and well maintained. In every respect the overall standard of care, from nursing to catering is always excellent.
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Review from N S (Son of Resident) published on 2 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Father is well cared for, have had some issues over medication but these are largely sorted out. Have seen a fairly rapid deterioration but this has been dealt with very well (Parkinson's). We could not have done this without the help from Park View. Do feel that support from NHS or link to care homes
needs to be a priority.
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Review from J W (Wife of Resident) published on 27 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are very nice and approachable, they are very caring to my husband and treat him very much as a person.
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Review from Alison B (Daughter of Resident) published on 26 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care and staff are very good however I feel that there should be more activities for residents so that they interact with one another.
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Review from P M (Son-in-law of Resident) published on 25 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the day of admittance until her decease my mother in law received a superb level of care. The staff were caring and compassionate without exception. They did their utmost to satisfy her needs be it comfort, dietary needs or physical and emotional welfare. The care home was most comfortable, well
furnished and very welcoming to visitors. My wife and I were particularly impressed with the care, kindness and sensitivity shown towards us and my mother in law during her final days.
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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Park View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.915 for Park View Care Home is calculated as follows: ( (437 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 472 Ratings = 4.915
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Park View Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (21)

Carol

Carol Rhind

Job Title: Manager Joined: 2023

A very warm welcome to Park View care Home


I have been working in health and Social Care services for over 30 years. My career has covered many interesting areas from emergency care, acute services, community nursing, qualifying as a district nurse and management. I made the transition to care home management in 2012.


I really enjoy working with people and what I love about this role is I can make a difference, ensuring that each of our residents is supported as an individual with dignity and respect. I love working with the care home team to support our residents as partners to fulfil their lifestyle choices, revisiting hobbies and developing new passions and lived experiences. Importantly, time to have fun and time to reflect.


I truly believe in a ‘hands on' approach working with the team and residents delivering quality care with compassion.


I look forward to welcoming you and your families to Park View Care Home

Lindsey

Lindsey Reader

Job Title: Deputy Manager Joined: 2023

Started in 2023

Sharon

Sharon Bowen

Job Title: Customer Relations Manager Joined: 2017

I started working at Park View in May 2017, I started here as a Care Assistant and worked my way up to Head of care then I did my NVQ Level 5 and then progressed as a Customer Relations Manager. I love meeting new people and getting to hear all about people's loved ones.
in my spare time, I enjoy spending time with my family and watching my granddaughter grow up!

Lorraine

Lorraine Pretlove

Job Title: Head of Wellbeing Joined: 2019

Started in 2019

Ashton

Ashton Wiles

Job Title: Head of Care for Dementia Joined: 2013

Started in 2013

Bev

Bev Dean

Job Title: Head Housekeeper & Laundry Joined: 2012

I started at Parkview when it opened in 2012. My dad was the very first resident in the home.
My first role was as a care assistant working on the Dementia floor.
My role then changed to be one of the domestic assistants and I worked my way up to become supervisor and now Head Housekeeper.
Me and my team of domestic assistants have pride in our work to keep the home a clean and pleasant environment for our lovely residents.

Jean

Jean Miller

Job Title: Head of Reception Joined: 2012

Head of reception

Sarah-Louise

Sarah-Louise Manton

Job Title: Training and Development Manager Joined: 2020

Sarah takes all members of staff through compulsory training, induction training and refresher courses at The Cambridgeshire Care Home and at Park View, Ipswich.

Jim

Jim Pretlove

Job Title: Site Maintenance Operative Joined: 2021

Started in 2021

Darren

Darren Morton

Job Title: Head Chef Joined: 2018

Started in 2018

Shannon

Shannon Woods

Job Title: Reception Joined: 2024

Started with Park View in 2024

Donna

Donna Batterham

Job Title: Chef Joined: 2017

Started at Park View 2017

Natasha

Natasha Kettering

Job Title: Kitchen Assistant Joined: 2016

Started at Park View in 2016

Gloria

Gloria Mina

Job Title: Head of Care Ground Floor Joined: 2024

Started at Park View 2024

Harvey

Harvey Teague

Job Title: Kitchen Assistant Joined: 2021

Started at Park View 2021

Amy

Amy Rabett

Job Title: Care Assistant Joined: 2023

Started at Park View 2023

Amy

Amy Ridley

Job Title: Care Assistant Joined: 2020

Started at Park View 2020

Lisa

Lisa Farrow

Job Title: Well-Being Assistant Joined: 2013

Started at Park View 2013

Elizabeth

Elizabeth Cotton

Job Title: Hospitality Assistant Joined: 2013

Started at Park View in 2013

Ryan

Ryan Guingona

Job Title: Team leader Joined: 2024

Started at Park View in 2024.

Caroline

Caroline Smith

Job Title: Housekeeper Joined: 2022

started at Park View in 2022

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Park View Care Home to verify any information. View our terms and conditions. Park View Care Home has an Enhanced Service - more info.