Park View Care Home

1 Chantry Close, Ipswich IP2 0QR
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9.8 190 Reviews
  • Park View Care Home, Ipswich
Park View, part of First Care Homes is an attractive modern, purpose-built care home, providing residential, nursing and dementia care for up to 61 elderly people. Close to local transport and amenities, it is just one mile away from Ipswich, the bustling county town of Suffolk.

Park View is nestled within attractive landscaped gardens, with a large glass frontage which provides fantastic views of the gardens and overlooking Chantry Park. As well as a comprehensive activities programme, Park View has a surround sound cinema, a therapy room offering aromatherapy along with a library, activity kitchen, Bistro, residents own garden, balconies and terraces. All bedrooms have ensuite wet room, telephone, flat screen TV with Freeview and Sky channels.

Park View also offers residents a private dining room for special occasions including family functions.
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Care Provided by Park View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1645
  • Self-Funded Residential Dementia Care: from £1645
  • Self-Funded Nursing Care: from £1800
  • Self-Funded Nursing Dementia Care: from £1800
  • RESPITE Self-Funded Residential Care: £1640 – £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1807
  • RESPITE Self-Funded Nursing Care: from £1807
  • RESPITE Self-Funded Nursing Dementia Care: from £1807

(These prices are only a guideline, please contact Park View Care Home to find out the exact price for your requirements.)

The price(s) shown are provided by the care home. Contact Park View Care Home for full pricing details and T&Cs.

Contact Park View Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Park View Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Carol Rhind (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (69)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (69)

Parking

  • On site parking, with disabled parking and electric points available

Park View Care Home Reviews (190)

9.8

Park View Care Home has a Review Score of 9.8 (9.815) out of 10, based on 36 reviews in the last 2 years.
Over all time Park View Care Home has 190 reviews.

Overall Experience
  • 156
  • 32
  • 1
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  • 1
Date Published
  • 190
  • 9
  • 17
  • 36
  • 154
Reviewer Connection to Park View Care Home
  • 60
  • 33
  • 20
  • 14
  • 9
  • 7
  • 6
  • 5
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 190, showing 121-140
Review from Elisabeth A (Wife of Resident) published on 13 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was a resident for 3 1/2 years and during that time he was cared for very well. The staff work extremely hard in difficult situations and sometimes with staff shortages. My husband's end of life care was handled with care and compassion. The staff also cared for and supported me.
Reply from Carol Rhind, Manager at Park View Care HomeThank you for your review, as always we really appreciate your feedback and we are pleased you felt your husband was cared for very well. It was our privilege to be able to support you both and we have some amazing memories of his music and the artwork he completed while he was with us at Park View, not forgetting the many funny moments. Regarding the staffing, I am sure you can appreciate it is a very busy community but we are able to ensure the correct team levels and hours are available with our processes, systems and checking routines. As you are aware we work as one team, so it is not only the care team but the other departments who are also available to support the residents. We will cherish the many memories, happy and sad and please keep in touch as you are always very welcome.
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Review from J G (Son of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am pleased that my dad is in good care and that he is very happy with his care. Thank you.
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Review from Sheila R (Relative of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such kindness, cheerful team and everyone has 'time'.
Time to chat and answer questions.
A warm welcome from the threshold. Thank you.
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Review from Shirley B (Daughter of Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Am very pleased with all aspects of the care home. The staff are caring and work very hard. Having had some lunches, the food is of a very good standard and there is a good variety of choices. If residents request a particular meal it is readily provided. Many thanks to all.
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Review from Steve R (Son of Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care, lovely staff, so helpful, clean and airy home. Brilliant.
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Review from Janet W (Niece of Resident) published on 17 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been a resident in the home for nearly 4 years and has been very happy the whole time. I cannot fault the care she has received and the staff have always treated her with dignity and kindness. The rooms are maintained superbly and kept very clean. She had to have palliative care during this
period and the staff were fantastic towards her and us. She, unfortunately, died with dignity mid-December.
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Review from Robert L (Son of Resident) published on 15 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was here for over six months. She was very ill but was always treated well. Staff were friendly and prepared to spend the time required to make sure she ate and drank enough. She was helped to join in the activities as far as possible.
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Review from David A (Brother of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have never envisaged a care home and staff could be of this quality.
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Review from John C (Regular Volunteer) published on 30 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a volunteer for Pets as Therapy, and I have been visiting Park View twice weekly with my dog, Gracie, an 11-year-old Golden Retriever, since its opening several years ago. We are always made to feel that our visits are important for the welfare of the residents, and we always receive a warm welcome
from the manager and staff.


I cannot comment on the quality of the food, but the menus always appear to be interesting and varied. We are chaperoned throughout our visit, which is a basic rule of the Charity.


The public rooms are clean and tidy, and the staff have been successful in making them quite homely. Residents' rooms are clean and as tidy as the occupants wish to keep them !!


The Activities Team deserve a special mention because of the many and varied arrangements they make for film and slide shows, wildlife lectures and hobby type activities, Open Days, and Seasonal parties.


If I was responsible for finding accommodation for an elderly relative, it would be Park View.

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Review from Rosie H (Daughter of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was admitted to Park View at the end of a short and sudden illness. This was not the plan, but sometimes things just work out for the best and this was one of those occasions. She was so content and happy here and could not have been better cared for anywhere else. All the staff were so thoughtful,
caring and professional.
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Review from D C (Daughter of Resident) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was resident at Park View for over 3 years. I found the care she was given was first class. The staff were very patient with her. Everyone was very friendly including catering and housekeeping staff. Staff would go out of their way to chat to you. The rooms were always clean and a good variety
of food. The gardens and lounge areas were always well kept and the gardens were a haven during the summer.
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Review from N S (Daughter of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful care, well organised care team and very helpful/efficient management team. Bright rooms and communal areas. Pretty garden and attractive balcony overlooking neighbouring park. Home cooked food. I found it particularly helpful having a named team leader who I could call to find out how my mother
was each day.
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Review from Robert D (Partner of Resident) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice place, always made welcome. Patients are looked after very well, could do with some more parking.
Reply from Helene Schwabe-Magill, Customer Relations at Park View Care HomeThank you for taking the time to review our services. We very much appreciate your positive comments and acknowledge that parking is sometimes an issue; we are currently reviewing how this may be improved in the future.
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Review from Phil W (Regular Volunteer) published on 7 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Park View, Ipswich is located on the outskirts of the town and opposite one of the town's major parks.
My mother was a resident here for her last six months, and as a family we were very grateful for the care she received. When she passed away I wanted to give something back, and have been a volunteer
at PV for nearly two years The building and grounds provide an excellent atmosphere, and the staff are very attentive and friendly; which helps the residents feel at home.
Reply from Helene Schwabe-Magill, Customer Relations at Park View Care HomeMany thanks for your kind comments, I am so glad you felt supported by the team here and we would also like to thank you for your continued support to the home.
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Review from J S (Partner of Resident) published on 24 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Park View was opened 6 years ago and is more like a hotel than a nursing home. The premises are kept very clean at all times. The food is excellent and is served in dining rooms on each floor. Staff are generally very helpful and respond well to all reasonable requests.
On the whole, I would not hesitate
to recommend Park View to any person needing respite or permanent care.
Reply from Helene Schwabe-Magill, Customer Relations at Park View Care HomeThank you so much for your kind comments, it is always a boost for the team to hear such positive feedback.
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Review from Pam B (Resident) published on 20 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I chose Park View for respite care whilst my daughter( who I live with on a permanent basis) son-in-law and grandson had a two week holiday. I have difficulty getting about whilst waiting for hip surgery and therefore needed some help. By making this decision it gave them and myself reassurance as
to my care and wellbeing. I have been very well cared for with any help needed with friendly, cheerfulness and caring staff which did radiate through to residents.
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Review from Graham T (Son of Resident) published on 16 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really happy with the care that my mother is getting at the home. It is more like a 5 star hotel than a care home. Staff are always happy to help and are friendly, far better than other care homes we looked at.
Reply from Helene Schwabe-Magill, Customer Relations at Park View Care HomeVery many thanks for your kind comments, it is always much appreciated by all the team to get such positive feedback.
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Review from D W (Wife of Resident) published on 8 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that has been given to my husband has been second to none. He went to the home aged 59 and passed away very recently at the age of 60. The staff have always been compassionate and professional to not only him but to all his family and visitors at all times, from cleaners to nursing staff, receptionists,
chefs etc. I can not thank them enough.
Reply from Helene Schwabe-Magill, Customer Relations at Park View Care HomeThank you for your kind comments, they are much appreciated by the team.
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Review from Ray W (Nephew of Resident) published on 25 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our overall experience of the home is very good it is always clean and tidy. The staff are very helpful to both visitors and residents. Everyone is very caring standards have always been maintained at a high level.
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Review from Debbie B (Daughter of Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad became a resident of Park View Care Home, Ipswich in January 2018. From the start, he was looked after extremely well. All staff were very attentive to his needs as he was suffering from Alzheimer's Disease and also had bad continence issues.
As a caring family, we are so thankful for the care
my dad received whilst he was in the home. He settled in very well during his time there and nothing was too much trouble with all the carers at the home.
Sadly he passed away on 8th May 2018 but he was looked after so well right until the very end of his life.
Reply from Helene Schwabe-Magill, Customer Relations at Park View Care HomeVery many thanks for your kind comments, your positive feedback will ensure our team continues to provide a high level of support to all our residents and their families.
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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Park View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.815 for Park View Care Home is calculated as follows: ( (374 Excellents x 5) + (40 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 426 Ratings = 4.815
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Park View Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (15)

Lindsey

Lindsey Reader

Job Title: Deputy Manager Joined: 2023

Started in 2023

Sharon

Sharon Bowen

Job Title: Customer Relations Manager Joined: 2017

I started working at Park View in May 2017, I started here as a Care Assistant and worked my way up to Head of care then I did my NVQ Level 5 and then progressed as a Customer Relations Manager. I love meeting new people and getting to hear all about people's loved ones.
in my spare time, I enjoy spending time with my family and watching my granddaughter grow up!

Lorraine

Lorraine Pretlove

Job Title: Head of Wellbeing Joined: 2019

Started in 2019

Ashton

Ashton Wiles

Job Title: Head of Care for Dementia Joined: 2013

Started in 2013

Bev

Bev Dean

Job Title: Head Housekeeper & Laundry Joined: 2012

I started at Parkview when it opened in 2012. My dad was the very first resident in the home.
My first role was as a care assistant working on the Dementia floor.
My role then changed to be one of the domestic assistants and I worked my way up to become supervisor and now Head Housekeeper.
Me and my team of domestic assistants have pride in our work to keep the home a clean and pleasant environment for our lovely residents.

Jean

Jean Miller

Job Title: Head of Reception Joined: 2012

Head of reception

Jim

Jim Pretlove

Job Title: Site Maintenance Operative Joined: 2021

Started in 2021

Darren

Darren Morton

Job Title: Head Chef Joined: 2018

Started in 2018

Donna

Donna Batterham

Job Title: Chef Joined: 2017

Started at Park View 2017

Natasha

Natasha Kettering

Job Title: Kitchen Assistant Joined: 2016

Started at Park View in 2016

Harvey

Harvey Teague

Job Title: Kitchen Assistant Joined: 2021

Started at Park View 2021

Amy

Amy Ridley

Job Title: Care Assistant Joined: 2020

Started at Park View 2020

Lisa

Lisa Farrow

Job Title: Well-Being Assistant Joined: 2013

Started at Park View 2013

Elizabeth

Elizabeth Cotton

Job Title: Hospitality Assistant Joined: 2013

Started at Park View in 2013

Caroline

Caroline Smith

Job Title: Housekeeper Joined: 2022

started at Park View in 2022

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