Park View Care Home

1 Chantry Close, Ipswich IP2 0QR

9.9 177 Reviews

Care Provided

Primary Care Categories

Older Person Care
Dementia
Physical Disability
Visual / Hearing Impairment

Length of Stay

Permanent Care
Respite Care

Care Types Provided

Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
For a maximum of 69 Service Users

Dementia Care Types

Mild Dementia
Moderate Dementia

Other Care Provided

Palliative / End of Life Care
Convalescent Care
Acquired Brain Injury (ABI)
COPD/Pulmonary Disease
Parkinson's Disease
Stroke

Facilities

Own Furniture if required
Pet Friendly (or by arrangement)
Smoking not permitted
Close to Local shops
Near Public Transport
Lift
Wheelchair Access
Ground Floor Accommodation only
Gardens
Bar/Café
Residents Kitchenette
Phone Point in own room
Television point in own room
Residents Internet Access

Funding & Fees

Weekly Charges per Person

Self-Funded Residential Care: from £1495
Self-Funded Residential Dementia Care: from £1495
Self-Funded Nursing Care: from £1725
Self-Funded Nursing Dementia Care: from £1725
RESPITE Self-Funded Residential Care: £1534 – £1644
RESPITE Self-Funded Residential Dementia Care: from £1644

(These prices are only a guideline, please contact Park View Care Home to find out the exact price for your requirements.)

These prices are only a guideline, please contact Park View Care Home to find out the exact price for your requirements.

Funding Types Accepted

Self Funding (Private)
Local Authority with Top Up
~~Local Authority~~
NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

First Care Homes Group

Person in charge

Carol Rhind (Manager)

Local Authority / Social Services

Suffolk County Council

Admission Criteria

Private
Ages 65+

Care Home Design/Build

Purpose Built: Yes
Year Purpose Built: 2012
Last Refurbishment: 2022
Number of floors: 2

Room Information

Single Rooms (69)
Couples/Companion Rooms (0)
Single Rooms with ensuite Wet Room (69)

Parking

On site parking, with disabled parking and electric points available

Order by:

Review from P W (Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience

I was very anxious at the thought of coming into a home, but have been so very surprised at the welcome and the help I receive from the staff, keeping me happy and young.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Such lovely comments, its such a pleasure to look after you, thank you for you lovely comments

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Review from J M (Daughter of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience

My father became a resident at Park View Care Home during lockdown. He received superb care and towards the end, life became more of a challenge. The wonderful staff did all they could to make him comfortable. They also provided great support for me during difficult times. Five stars all the way.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for this lovely review, i will ensure that i let the team know of your lovely comments, it was such a pleasure to be able to look after dad

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Review from Adrian B (Son of Resident) published on 14 March 2022
Submitted via Website • Report

Overall Experience

My father who has dementia went to Park View for 3 weeks respite. From walking into the building to getting him settled into his room was a positive experience mainly due to the attentiveness and professionalism of all the staff. During his stay, it was clear that the staff treated him as an individual

and quickly identified his personal needs. In addition, they encouraged him to try new things e.g. joining in with the activities which he really enjoyed.
From my regular visits, I could see he was really happy, eating well, being cared for and being stimulated.

Upon the end of his 3-week stay, I took the decision for my father to remain in Park View as a permanent resident as I knew he would be very well cared for.

Reply from Emma Mackenzie-Bedford, Manager at Park View Care Home

Thank you for your lovely comments. I will ensure the team are made aware of this review. We do strive to treat everyone as a member of our own family and really enjoy the privilege of being able to look after your Father.

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Review from J E (Mother of Resident) published on 13 March 2022
Submitted via Postal Card • Report

Overall Experience

I found everyone involved with my daughter's care very caring and made her feel special.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your lovely review, I will ensure that the team are aware of your compliments.

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Review from Emma P (Niece of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience

We moved our aunt to this home this month and have been stunned by how fabulous they have been. They have settled her in incredibly well and I have been really impressed when I have visited just how well they obviously know my aunt already.
The wellness team run a full programme of excellent activities.

The nurses are kind and attentive. Really well managed. Well maintained. Hugely pleased we moved aunt here.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for such a lovely review, I will ensure that these comments are passed on to our team.

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Review from D K (Nephew of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience

My auntie wanted to come here because of the positive experience of her friends. The nurses and staff are all amazing. Their love and obvious consideration for my auntie have left me so proud that she is here. Thank you from the bottom of my heart.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for this amazing review, I will ensure the team are aware of your lovely comments

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Review from Julian P (Son of Resident) published on 9 February 2022
Submitted via Website • Report

Overall Experience

This was my first experience with a care home for my mother. My assessment is excellent in all respects: quality and cleanliness of home premises and facilities, outdoors environment (patio and garden). The quality and devotion of staff, management and responsiveness of management for questions or concerns.

Quality of meals and other services. Quality of ancillary services such as television and hooking up the DVR player. Attention to detail and supervision of medication and any health issues

There is no point where I would say there was something lacking. I am grateful to Park View Care Home, Ipswich for their professionalism and devotion.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for this lovely review, it was a pleasure to meet you all, I will ensure the team know about this lovely review.

Thank you again.

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Review from J B (Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience

Very kind and helpful.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your lovely review, you will be very much missed and we hope to see you again very soon.

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Review from J H (Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience

Everyone is kind, helpful and caring.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your lovely review, you will be very much missed and we hope to see you again very soon.

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Review from H G (Niece of Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience

I would like to thank Park View Care Home managers for saving my uncle from a very dark place in another local nursing home. After explaining his situation, they visited promptly and acted fast. Within the week, they had organised his room, covering all additional medical needs and had him moved in.

It's a fantastic place and the care is 5 stars.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for this lovely review, I will ensure that the team are aware of your lovely comments.

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Review from J L (Friend of Resident) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience

Park View staff were welcoming from the moment my friend Sheila arrived. Her comfort and needs were catered for. All the staff were lovely and so helpful. Thank you.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for the lovely review. I will ensure that the team are aware of your lovely comments.

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Review from Teresa T (Daughter-in-law of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience

The whole experience so far has been wonderful from initial contact, assessment and move in, the professionalism has been amazing.
Dad was welcomed in a lovely manner by many staff, though he doesn't realise he is somewhere new at all anyway.
Regular updates are received and Dad is engaging well which

is lovely.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for the lovely review, I will ensure that this is communicated through the team.

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Review from Anne S (Friend of Resident) assisted by family/friend published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience

What a lovely and clean-smelling care home. Lovely staff, very helpful and so pleased my friend is in here.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for your lovely review, I will ensure that your comments are handed over to all the teams.

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Review from Trudy L (Daughter of Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience

My dad has been a resident for a month, he is on end-of-life care, so not able to join in with the activities. The staff treat him very well, engage with him and make life as pleasant as possible, very happy with his care.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for this lovely review, I will ensure that your comments are passed on to the team.

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Review from J S (Cousin of Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience

My cousin has only spent a few weeks at Park View but has been warmly welcomed and well looked after. The staff are all very committed to the resident's wellbeing and my cousin is pleased with the level of care she is receiving. There are various activities during the day that residents can choose from

and there is a comprehensive menu for mealtimes. Special requests are also met. Well done to the Park View team.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for this lovely review, I will ensure that your comments are passed on to the team.

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Review from Jeremy G (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience

Very welcoming and understanding. Very helpful in difficult circumstances (i.e. Covid). The home is very clean and well organised. They always keep me informed about my father's condition. Well looked after and kept very smart and clean and he was happy which was very important.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for such kind words, I will ensure that the praise is handed over to the teams.

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Review from Liz F (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience

My mum was admitted to Park View eight weeks ago as an end of life resident. Her previous year had been very unpleasant, because of illness, and her quality of life was rock bottom. She was very poorly. Since she's been a resident she has been very well cared for, had first-class nursing care and very

attentive staff. She was bedridden up to this week and now she's up on her feet (with assistance) and beginning to enjoy the facilities and activities the home offers. Well done and thank you from all the family.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for this review, I will ensure that all this praise is handed over to the teams.

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Review from Rebekah D (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience

My mother is very happy at Park View. She is well cared for and happy. We are extremely pleased that she is so well cared for. She is always clean and well presented; she loves her room, the staff and the food. Excellent home and service.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your review and praise for the team at Park View, I will be sure to pass on your praise.

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Review from Andrew A (Son of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience

All the staff have been professional, caring and friendly. They have gone "the extra mile" to meet Mum's needs and make her stay as happy and comfortable as possible. The extra activities are outstanding.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your review and praise, I will ensure to let the team know of your praise.

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Review from Bryony A (Granddaughter of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience

On my first visit to this home, I was extremely impressed with all members of staff who greeted me, introduced themselves, answered questions and generally went above and beyond. The regular updates on myo are fantastic and it's lovely to see the staff building a good rapport with my nanny. She has

improved so much since being discharged from hospital and our family really feel that is down to the fantastic care she is receiving. Thank you!

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your review, I will ensure the team are aware of your praises.

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Meet the Team (21)

Carol Rhind

Job Title: Manager

Joined: 2023

A very warm welcome to Park View care Home

I have been working in health and Social Care services for over 30 years. My career has covered many interesting areas from emergency care, acute services, community nursing, qualifying as a district nurse and management. I made the transition to care home management in 2012.

I really enjoy working with people and what I love about this role is I can make a difference, ensuring that each of our residents is supported as an individual with dignity and respect. I love working with the care home team to support our residents as partners to fulfil their lifestyle choices, revisiting hobbies and developing new passions and lived experiences. Importantly, time to have fun and time to reflect.

I truly believe in a ‘hands on' approach working with the team and residents delivering quality care with compassion.

I look forward to welcoming you and your families to Park View Care Home

Lindsey Reader

Job Title: Deputy Manager

Joined: 2023

Started in 2023

Sharon Bowen

Job Title: Customer Relations Manager

Joined: 2017

I started working at Park View in May 2017, I started here as a Care Assistant and worked my way up to Head of care then I did my NVQ Level 5 and then progressed as a Customer Relations Manager. I love meeting new people and getting to hear all about people's loved ones.
in my spare time, I enjoy spending time with my family and watching my granddaughter grow up!

Lorraine Pretlove

Job Title: Head of Wellbeing

Joined: 2019

Started in 2019

Ashton Wiles

Job Title: Head of Care for Dementia

Joined: 2013

Started in 2013

Bev Dean

Job Title: Head Housekeeper & Laundry

Joined: 2012

I started at Parkview when it opened in 2012. My dad was the very first resident in the home.
My first role was as a care assistant working on the Dementia floor.
My role then changed to be one of the domestic assistants and I worked my way up to become supervisor and now Head Housekeeper.
Me and my team of domestic assistants have pride in our work to keep the home a clean and pleasant environment for our lovely residents.

Jean Miller

Job Title: Head of Reception

Joined: 2012

Head of reception

Sarah-Louise Manton

Job Title: Training and Development Manager

Joined: 2020

Sarah takes all members of staff through compulsory training, induction training and refresher courses at The Cambridgeshire Care Home and at Park View, Ipswich.