Park View Care Home

1 Chantry Close, Ipswich IP2 0QR
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9.9 180 Reviews
  • Park View Care Home, Ipswich
Park View, part of First Care Homes is an attractive modern, purpose-built care home, providing residential, nursing and dementia care for up to 61 elderly people. Close to local transport and amenities, it is just one mile away from Ipswich, the bustling county town of Suffolk.

Park View is nestled within attractive landscaped gardens, with a large glass frontage which provides fantastic views of the gardens and overlooking Chantry Park. As well as a comprehensive activities programme, Park View has a surround sound cinema, a therapy room offering aromatherapy along with a library, activity kitchen, Bistro, residents own garden, balconies and terraces. All bedrooms have ensuite wet room, telephone, flat screen TV with Freeview and Sky channels.

Park View also offers residents a private dining room for special occasions including family functions.
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Care Provided by Park View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1495
  • Self-Funded Residential Dementia Care: from £1495
  • Self-Funded Nursing Care: from £1595
  • Self-Funded Nursing Dementia Care: from £1595
  • RESPITE Self-Funded Residential Care: £1640 – £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1644
  • RESPITE Self-Funded Nursing Care: from £1645
  • RESPITE Self-Funded Nursing Dementia Care: from £1645

(These prices are only a guideline, please contact Park View Care Home to find out the exact price for your requirements.)

These prices are only a guideline, please contact Park View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Carol Rhind (Manager)

Local Authority / Social Services

Admission Criteria

  • Private
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (69)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (69)

Parking

  • On site parking, with disabled parking and electric points available

Park View Care Home Reviews (180)

9.9

Park View Care Home has a Review Score of 9.9 (9.911) out of 10, based on 41 reviews in the last 2 years.
Over all time Park View Care Home has 180 reviews.

Overall Experience
  • 148
  • 31
  • 1
  • 0
  • 0
Date Published
  • 180
  • 12
  • 19
  • 41
  • 139
Reviewer Connection to Park View Care Home
  • 57
  • 33
  • 20
  • 11
  • 8
  • 6
  • 6
  • 5
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 180, showing 61-80
Review from Hana O (Private Carer of Resident) published on 26 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good care home with nice staff. Clean and new It’s one of the best care homes in the UK. Thank you for your support and respect. They serve good food with nice dessert as well.
All residents are so happy and satisfied.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for such a lovely review, I will hand over these lovely comments to the teams.

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Review from E W (Resident) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After spending 76 years happily married to my husband and he passed away, the time has come for me to be cared for. I came to view Park View and straight away I felt that this home was the place where I would be happy to spend the rest of my years, where I made many friends.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your lovely review, and it's such a pleasure to look after you. I will let the staff know about your lovely comments.

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Review from Carl A (Nephew of Resident) published on 21 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Park View Care Home is an ideal place for people to live. Situated in South East Ipswich it is within easy reach for visitors. All of the staff are friendly and helpful and nothing is too much trouble. The staff are all professional and highly skilled. The care home is very clean and everything is of
a high standard. The fees are competitive and are all-inclusive which is great. I know of someone who lived here a few years ago and they really enjoyed living at Park View so it was an easy decision for me to make Park View the care home for my aunty.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for the lovely review, its a pleasure to be able to look after your aunty, I will pass on your lovely review to staff

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Review from P W (Resident) published on 17 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very anxious at the thought of coming into a home, but have been so very surprised at the welcome and the help I receive from the staff, keeping me happy and young.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Such lovely comments, its such a pleasure to look after you, thank you for you lovely comments

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Review from J M (Daughter of Resident) published on 17 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father became a resident at Park View Care Home during lockdown. He received superb care and towards the end, life became more of a challenge. The wonderful staff did all they could to make him comfortable. They also provided great support for me during difficult times. Five stars all the way.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for this lovely review, i will ensure that i let the team know of your lovely comments, it was such a pleasure to be able to look after dad

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Review from Adrian B (Son of Resident) published on 14 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father who has dementia went to Park View for 3 weeks respite. From walking into the building to getting him settled into his room was a positive experience mainly due to the attentiveness and professionalism of all the staff. During his stay, it was clear that the staff treated him as an individual
and quickly identified his personal needs. In addition, they encouraged him to try new things e.g. joining in with the activities which he really enjoyed.
From my regular visits, I could see he was really happy, eating well, being cared for and being stimulated.


Upon the end of his 3-week stay, I took the decision for my father to remain in Park View as a permanent resident as I knew he would be very well cared for.

Reply from Emma Mackenzie-Bedford, Manager at Park View Care Home

Thank you for your lovely comments. I will ensure the team are made aware of this review. We do strive to treat everyone as a member of our own family and really enjoy the privilege of being able to look after your Father.

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Review from J E (Mother of Resident) published on 13 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found everyone involved with my daughter's care very caring and made her feel special.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your lovely review, I will ensure that the team are aware of your compliments.

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Review from Emma P (Niece of Resident) published on 10 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved our aunt to this home this month and have been stunned by how fabulous they have been. They have settled her in incredibly well and I have been really impressed when I have visited just how well they obviously know my aunt already.
The wellness team run a full programme of excellent activities.
The nurses are kind and attentive. Really well managed. Well maintained. Hugely pleased we moved aunt here.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for such a lovely review, I will ensure that these comments are passed on to our team.

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Review from D K (Nephew of Resident) published on 15 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie wanted to come here because of the positive experience of her friends. The nurses and staff are all amazing. Their love and obvious consideration for my auntie have left me so proud that she is here. Thank you from the bottom of my heart.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for this amazing review, I will ensure the team are aware of your lovely comments

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Review from Julian P (Son of Resident) published on 9 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was my first experience with a care home for my mother. My assessment is excellent in all respects: quality and cleanliness of home premises and facilities, outdoors environment (patio and garden). The quality and devotion of staff, management and responsiveness of management for questions or concerns.
Quality of meals and other services. Quality of ancillary services such as television and hooking up the DVR player. Attention to detail and supervision of medication and any health issues


There is no point where I would say there was something lacking. I am grateful to Park View Care Home, Ipswich for their professionalism and devotion.

Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for this lovely review, it was a pleasure to meet you all, I will ensure the team know about this lovely review.


Thank you again.

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Review from J B (Resident) published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind and helpful.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your lovely review, you will be very much missed and we hope to see you again very soon.

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Review from J H (Resident) published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is kind, helpful and caring.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your lovely review, you will be very much missed and we hope to see you again very soon.

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Review from H G (Niece of Resident) published on 28 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank Park View Care Home managers for saving my uncle from a very dark place in another local nursing home. After explaining his situation, they visited promptly and acted fast. Within the week, they had organised his room, covering all additional medical needs and had him moved in.
It's a fantastic place and the care is 5 stars.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for this lovely review, I will ensure that the team are aware of your lovely comments.

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Review from J L (Friend of Resident) published on 25 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Park View staff were welcoming from the moment my friend Sheila arrived. Her comfort and needs were catered for. All the staff were lovely and so helpful. Thank you.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for the lovely review. I will ensure that the team are aware of your lovely comments.

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Review from Teresa T (Daughter-in-law of Resident) published on 13 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The whole experience so far has been wonderful from initial contact, assessment and move in, the professionalism has been amazing.
Dad was welcomed in a lovely manner by many staff, though he doesn't realise he is somewhere new at all anyway.
Regular updates are received and Dad is engaging well which
is lovely.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for the lovely review, I will ensure that this is communicated through the team.

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Review from Anne S (Friend of Resident) assisted by family/friend published on 13 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a lovely and clean-smelling care home. Lovely staff, very helpful and so pleased my friend is in here.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for your lovely review, I will ensure that your comments are handed over to all the teams.

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Review from Trudy L (Daughter of Resident) published on 2 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been a resident for a month, he is on end-of-life care, so not able to join in with the activities. The staff treat him very well, engage with him and make life as pleasant as possible, very happy with his care.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for this lovely review, I will ensure that your comments are passed on to the team.

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Review from J S (Cousin of Resident) published on 2 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin has only spent a few weeks at Park View but has been warmly welcomed and well looked after. The staff are all very committed to the resident's wellbeing and my cousin is pleased with the level of care she is receiving. There are various activities during the day that residents can choose from
and there is a comprehensive menu for mealtimes. Special requests are also met. Well done to the Park View team.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for this lovely review, I will ensure that your comments are passed on to the team.

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Review from Jeremy G (Son of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and understanding. Very helpful in difficult circumstances (i.e. Covid). The home is very clean and well organised. They always keep me informed about my father's condition. Well looked after and kept very smart and clean and he was happy which was very important.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for such kind words, I will ensure that the praise is handed over to the teams.

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Review from Liz F (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was admitted to Park View eight weeks ago as an end of life resident. Her previous year had been very unpleasant, because of illness, and her quality of life was rock bottom. She was very poorly. Since she's been a resident she has been very well cared for, had first-class nursing care and very
attentive staff. She was bedridden up to this week and now she's up on her feet (with assistance) and beginning to enjoy the facilities and activities the home offers. Well done and thank you from all the family.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for this review, I will ensure that all this praise is handed over to the teams.

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Current Review Score: 9.9 (9.911)

Overview of Review Score

The Review Score of 9.9 (9.911) out of 10 for Park View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.911 for Park View Care Home is calculated as follows: ( (444 Excellents x 5) + (34 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 482 Ratings = 4.911
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Park View Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (21)

Carol

Carol Rhind

Job Title: Manager Joined: 2023

A very warm welcome to Park View care Home


I have been working in health and Social Care services for over 30 years. My career has covered many interesting areas from emergency care, acute services, community nursing, qualifying as a district nurse and management. I made the transition to care home management in 2012.


I really enjoy working with people and what I love about this role is I can make a difference, ensuring that each of our residents is supported as an individual with dignity and respect. I love working with the care home team to support our residents as partners to fulfil their lifestyle choices, revisiting hobbies and developing new passions and lived experiences. Importantly, time to have fun and time to reflect.


I truly believe in a ‘hands on' approach working with the team and residents delivering quality care with compassion.


I look forward to welcoming you and your families to Park View Care Home

Lindsey

Lindsey Reader

Job Title: Deputy Manager Joined: 2023

Started in 2023

Sharon

Sharon Bowen

Job Title: Customer Relations Manager Joined: 2017

I started working at Park View in May 2017, I started here as a Care Assistant and worked my way up to Head of care then I did my NVQ Level 5 and then progressed as a Customer Relations Manager. I love meeting new people and getting to hear all about people's loved ones.
in my spare time, I enjoy spending time with my family and watching my granddaughter grow up!

Lorraine

Lorraine Pretlove

Job Title: Head of Wellbeing Joined: 2019

Started in 2019

Ashton

Ashton Wiles

Job Title: Head of Care for Dementia Joined: 2013

Started in 2013

Bev

Bev Dean

Job Title: Head Housekeeper & Laundry Joined: 2012

I started at Parkview when it opened in 2012. My dad was the very first resident in the home.
My first role was as a care assistant working on the Dementia floor.
My role then changed to be one of the domestic assistants and I worked my way up to become supervisor and now Head Housekeeper.
Me and my team of domestic assistants have pride in our work to keep the home a clean and pleasant environment for our lovely residents.

Jean

Jean Miller

Job Title: Head of Reception Joined: 2012

Head of reception

Sarah-Louise

Sarah-Louise Manton

Job Title: Training and Development Manager Joined: 2020

Sarah takes all members of staff through compulsory training, induction training and refresher courses at The Cambridgeshire Care Home and at Park View, Ipswich.

Jim

Jim Pretlove

Job Title: Site Maintenance Operative Joined: 2021

Started in 2021

Darren

Darren Morton

Job Title: Head Chef Joined: 2018

Started in 2018

Shannon

Shannon Woods

Job Title: Reception Joined: 2024

Started with Park View in 2024

Donna

Donna Batterham

Job Title: Chef Joined: 2017

Started at Park View 2017

Natasha

Natasha Kettering

Job Title: Kitchen Assistant Joined: 2016

Started at Park View in 2016

Gloria

Gloria Mina

Job Title: Head of Care Ground Floor Joined: 2024

Started at Park View 2024

Harvey

Harvey Teague

Job Title: Kitchen Assistant Joined: 2021

Started at Park View 2021

Amy

Amy Rabett

Job Title: Care Assistant Joined: 2023

Started at Park View 2023

Amy

Amy Ridley

Job Title: Care Assistant Joined: 2020

Started at Park View 2020

Lisa

Lisa Farrow

Job Title: Well-Being Assistant Joined: 2013

Started at Park View 2013

Elizabeth

Elizabeth Cotton

Job Title: Hospitality Assistant Joined: 2013

Started at Park View in 2013

Ryan

Ryan Guingona

Job Title: Team leader Joined: 2024

Started at Park View in 2024.

Caroline

Caroline Smith

Job Title: Housekeeper Joined: 2022

started at Park View in 2022

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