Park View Care Home

1 Chantry Close, Ipswich IP2 0QR
Review Us
9.9 178 Reviews
  • Park View Care Home, Ipswich
Park View, part of First Care Homes is an attractive modern, purpose-built care home, providing residential, nursing and dementia care for up to 61 elderly people. Close to local transport and amenities, it is just one mile away from Ipswich, the bustling county town of Suffolk.

Park View is nestled within attractive landscaped gardens, with a large glass frontage which provides fantastic views of the gardens and overlooking Chantry Park. As well as a comprehensive activities programme, Park View has a surround sound cinema, a therapy room offering aromatherapy along with a library, activity kitchen, Bistro, residents own garden, balconies and terraces. All bedrooms have ensuite wet room, telephone, flat screen TV with Freeview and Sky channels.

Park View also offers residents a private dining room for special occasions including family functions.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1495
  • Self-Funded Residential Dementia Care: from £1495
  • Self-Funded Nursing Care: from £1595
  • Self-Funded Nursing Dementia Care: from £1595
  • RESPITE Self-Funded Residential Care: £1640 – £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1644
  • RESPITE Self-Funded Nursing Care: from £1645
  • RESPITE Self-Funded Nursing Dementia Care: from £1645

(These prices are only a guideline, please contact Park View Care Home to find out the exact price for your requirements.)

These prices are only a guideline, please contact Park View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Carol Rhind (Manager)

Local Authority / Social Services

Admission Criteria

  • Private
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (69)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (69)

Parking

  • On site parking, with disabled parking and electric points available

Park View Care Home Reviews (178)

9.9

Park View Care Home has a Review Score of 9.9 (9.915) out of 10, based on 40 reviews in the last 2 years.
Over all time Park View Care Home has 178 reviews.

Overall Experience
  • 146
  • 31
  • 1
  • 0
  • 0
Date Published
  • 178
  • 12
  • 19
  • 40
  • 138
Reviewer Connection to Park View Care Home
  • 56
  • 33
  • 20
  • 11
  • 8
  • 6
  • 6
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 178, showing 41-60
Review from Paul T (Relative of Resident) published on 25 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From our very first visit to having a look around, we had a warm feeling that our loved one would be well cared for. Throughout our loved ones' stay, the care and attention to detail have been simply the best we could have asked for. All the staff involved have been excellent through the ups and downs
and we've been able to have a chat, and nothing was too much trouble, whatever we asked for. Thank you once again. You have helped us through a very difficult time.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your kind words; it was a pleasure to be able to look after your loved one. I will ensure to pass on these lovely comments to all the staff.

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Review from Jo T (Granddaughter of Resident) published on 27 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan came to this lovely home where she spent the last four months of her life before she sadly passed away yesterday.
Honestly, we can't thank all the staff who cared for her enough, they were kind, caring and nothing was too much trouble. They have been supportive of our family throughout and especially
now.
The only downfall is that we wish we had found this care home sooner.
We certainly wouldn't hesitate to recommend it to anyone.
Thank you so much.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

What a lovely words, it was an absolute pleasure to be able to look after Nan, please drop by when passing for a cup of tea and cake. I will let the staff know of these lovely comments.

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Review from Joyce G (Wife of Resident) published on 14 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am writing this as a resident's wife, so I really did not go to visit my husband as I was on holiday, but the reviews I received from family and friends who did say my husband was very well looked after and that the food was very good. What I saw of the home was that it was very good and well-run.
Before I put him in the home I asked around and was assured it was one of the best care homes around. I wouldn't hesitate to use it again for respite if I needed it, but for permanent residence, I'm afraid I could not afford it.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for this lovely review, I will ensure I let the staff know. We look forward to seeing you in the future.

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Review from Adrian P (Nephew of Resident) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Park View is outstanding. From settling my aunt into a new care home in a compassionate way, recognising the impact of her dementia. The staff were professional, knowledgable and kind at all times - they built a bond and rapport that added real quality to my aunt's life.
They did not target the small
or basic aspects of care which are so important. Their end-of-life care was exemplary, at every different level and I have nothing but praise and admiration for each and every one of them.
Reply from Emma Mackenzie-Bedford, Manager at Park View Care Home

Thank you for your kind words. It was such a privilege to look after your aunt and she will be very much missed by us all at the home. We learnt so much from her and she was fascinated by how much training had changed from when she trained as a nurse.

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Review from Katherine S (Daughter of Resident) published on 6 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum only had a week in this lovely home before she died, but in that week she had exceptional care. Nothing was too much trouble. She had a beautiful room, and the staff took great care in feeding her and helping her drink. Mum has dementia and was in the end-of-life stage by the time she was moved
to Park View. I just wish she had had longer there. Lovely staff and at every stage her care was explained to us. She was made comfortable at the end and we, as family, were to be involved in all decisions about her care.
Reply from Emma Mackenzie-Bedford, Manager at Park View Care Home

Thank you for your kind words which we have shared with the staff. It was a pleasure and honour to look after Mum in her last week.

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Review from M S (Daughter of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place for Dad to spend in his last few weeks. His most important thing before he died was to make sure his wife was settled in, which was achieved. Thank you for looking after my lovely dad.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your review, and what a pleasure it was to be able to achieve his last wishes were granted. I will ensure your lovely comments are passed onto the team.

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Review from Stephen S (Nephew of Resident) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care she is receiving is very good.
If I were in the same position, I would be very content here at Park View.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for a lovely review, I will pass on your comments to all the team, it's such a pleasure to look after your auntie.

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Review from Greg H (Son of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Service has been brilliant so far and helped us all out when we urgently needed assistance. Cannot thank the staff enough for what they have done, which has made us realise this is the best solution moving forward. Happy to continue into the future.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your kind winds, it's a pleasure being able to look after Mum, I will ensure that the team are aware of your lovely feedback. Thank you again.

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Review from George V (Husband of Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was in your care home for only twelve days before she passed away.
The care she received, was excellent. I know she was looked after in the best way possible.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for this lovely review, it was a pleasure to be able to look after your wife, I will pass on these lovely comments to our teams.

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Review from S T (Daughter of Resident) published on 31 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum had a really enjoyable stay. Could not fault the staff, very thoughtful and caring. The food was very good.
She loved having her hair cut and blowdried at her stay.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your time in writing this review, I will ensure your lovely comments are handed to our staff, it's a pleasure to be able to look after your loved one.

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Review from Mike P (Son of Resident) published on 31 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had to be moved urgently into a care home from another area to be near me and my family in Ipswich. After much research, we chose Park View. I must say from the initial contact with the customer relations manager, the service we have received has been exceptional - very professional. She managed
to find Mum a suitable room at very short notice. Since Mum moved in, she has really changed and is very happy and enjoying being there. All the staff can't do enough for her and are so friendly and talkative. 10/10 service from the customer relations manager and all her staff.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for this great review, we are very happy to be able to look after Mum. Enjoy your time away and we will see you soon. I will ensure these comments are passed on to the team.

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Review from Pamela T (Daughter of Resident) published on 22 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother enjoyed her respite care. She enjoyed the company, the food and the care she received was very good.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your review I will ensure the team is made aware of your lovely comments.

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Review from N B (Daughter of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has dementia and is unable to live independently, so we thought we would try respite for two weeks.
The food served is excellent and delicious.
The entire home is clean, fresh and tidy, and my mum's room is beautiful, having just been refurbished.
The manager is amazing, and this reflects
on her wonderful staff - nothing is too much trouble for them. I have no problem with them caring for my mum.
Outstanding in every way.
Incredible!
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your lovely comments, it's a pleasure to be able to look after Mum, I will ensure these lovely comments are passed on to the team.

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Review from Shirley T (Niece of Resident) published on 12 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had my auntie stay at Park View for respite care while I went on holiday. On my return, she stated that she had a wonderful time and all the staff were friendly and very helpful. The food was lovely, and the new rooms that had been recently decorated are lovely.
Reply from Emma Mackenzie-Bedford, Manager at Park View Care Home

Thank you for your kind words, and we will share your review with the team.

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Review from MaritaC (Stepdaughter of Resident) published on 18 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having short listed and visited three care homes in the Ipswich area to provide care for my stepmother, myself and all my family members unanimously agreed that Park View would be an ideal home for her to spend the last few years of her life. Unfortunately, she died just two months after moving in.
Our biggest regret was that she didn't live longer in a place where we knew she was at last somewhere safe, loved and well looked after.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your kind words, it was a pleasure to look after a lovely lady, I will ensure your kind words are passed on to the team.

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Review from S P (Daughter of Resident) published on 27 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely pleased with the care our mother received at Park View Care Home. All the staff are well trained in all aspects of care and hospitality.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your review, I will ensure the team are made aware of your lovely comments

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Review from A J (Son of Resident) published on 19 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care very attentive and compassionate with all care home staff friendly and helpful.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your kind words. I will ensure to pass these on to the team.

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Review from Mary K (Daughter of Resident) published on 12 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything about Park View care home was excellent. The staff were plentiful, attentive and treated my father with exceptional kindness and respect. There is a lovely, happy atmosphere in the home. The food is homecooked and delicious. The residents are sociable, and everything is run like clockwork.
Thank you so much for caring for my dad.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for your lovely review, i will ensure to pass on your praise to the team.

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Review from Hana O (Private Carer of Resident) published on 26 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good care home with nice staff. Clean and new It’s one of the best care homes in the UK. Thank you for your support and respect. They serve good food with nice dessert as well.
All residents are so happy and satisfied.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for such a lovely review, I will hand over these lovely comments to the teams.

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Review from E W (Resident) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After spending 76 years happily married to my husband and he passed away, the time has come for me to be cared for. I came to view Park View and straight away I felt that this home was the place where I would be happy to spend the rest of my years, where I made many friends.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your lovely review, and it's such a pleasure to look after you. I will let the staff know about your lovely comments.

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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Park View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.915 for Park View Care Home is calculated as follows: ( (437 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 472 Ratings = 4.915
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Park View Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (21)

Carol

Carol Rhind

Job Title: Manager Joined: 2023

A very warm welcome to Park View care Home


I have been working in health and Social Care services for over 30 years. My career has covered many interesting areas from emergency care, acute services, community nursing, qualifying as a district nurse and management. I made the transition to care home management in 2012.


I really enjoy working with people and what I love about this role is I can make a difference, ensuring that each of our residents is supported as an individual with dignity and respect. I love working with the care home team to support our residents as partners to fulfil their lifestyle choices, revisiting hobbies and developing new passions and lived experiences. Importantly, time to have fun and time to reflect.


I truly believe in a ‘hands on' approach working with the team and residents delivering quality care with compassion.


I look forward to welcoming you and your families to Park View Care Home

Lindsey

Lindsey Reader

Job Title: Deputy Manager Joined: 2023

Started in 2023

Sharon

Sharon Bowen

Job Title: Customer Relations Manager Joined: 2017

I started working at Park View in May 2017, I started here as a Care Assistant and worked my way up to Head of care then I did my NVQ Level 5 and then progressed as a Customer Relations Manager. I love meeting new people and getting to hear all about people's loved ones.
in my spare time, I enjoy spending time with my family and watching my granddaughter grow up!

Lorraine

Lorraine Pretlove

Job Title: Head of Wellbeing Joined: 2019

Started in 2019

Ashton

Ashton Wiles

Job Title: Head of Care for Dementia Joined: 2013

Started in 2013

Bev

Bev Dean

Job Title: Head Housekeeper & Laundry Joined: 2012

I started at Parkview when it opened in 2012. My dad was the very first resident in the home.
My first role was as a care assistant working on the Dementia floor.
My role then changed to be one of the domestic assistants and I worked my way up to become supervisor and now Head Housekeeper.
Me and my team of domestic assistants have pride in our work to keep the home a clean and pleasant environment for our lovely residents.

Jean

Jean Miller

Job Title: Head of Reception Joined: 2012

Head of reception

Sarah-Louise

Sarah-Louise Manton

Job Title: Training and Development Manager Joined: 2020

Sarah takes all members of staff through compulsory training, induction training and refresher courses at The Cambridgeshire Care Home and at Park View, Ipswich.

Jim

Jim Pretlove

Job Title: Site Maintenance Operative Joined: 2021

Started in 2021

Darren

Darren Morton

Job Title: Head Chef Joined: 2018

Started in 2018

Shannon

Shannon Woods

Job Title: Reception Joined: 2024

Started with Park View in 2024

Donna

Donna Batterham

Job Title: Chef Joined: 2017

Started at Park View 2017

Natasha

Natasha Kettering

Job Title: Kitchen Assistant Joined: 2016

Started at Park View in 2016

Gloria

Gloria Mina

Job Title: Head of Care Ground Floor Joined: 2024

Started at Park View 2024

Harvey

Harvey Teague

Job Title: Kitchen Assistant Joined: 2021

Started at Park View 2021

Amy

Amy Rabett

Job Title: Care Assistant Joined: 2023

Started at Park View 2023

Amy

Amy Ridley

Job Title: Care Assistant Joined: 2020

Started at Park View 2020

Lisa

Lisa Farrow

Job Title: Well-Being Assistant Joined: 2013

Started at Park View 2013

Elizabeth

Elizabeth Cotton

Job Title: Hospitality Assistant Joined: 2013

Started at Park View in 2013

Ryan

Ryan Guingona

Job Title: Team leader Joined: 2024

Started at Park View in 2024.

Caroline

Caroline Smith

Job Title: Housekeeper Joined: 2022

started at Park View in 2022

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