Park View Care Home

1 Chantry Close, Ipswich IP2 0QR
Review Us
9.9 178 Reviews
  • Park View Care Home, Ipswich
Park View, part of First Care Homes is an attractive modern, purpose-built care home, providing residential, nursing and dementia care for up to 61 elderly people. Close to local transport and amenities, it is just one mile away from Ipswich, the bustling county town of Suffolk.

Park View is nestled within attractive landscaped gardens, with a large glass frontage which provides fantastic views of the gardens and overlooking Chantry Park. As well as a comprehensive activities programme, Park View has a surround sound cinema, a therapy room offering aromatherapy along with a library, activity kitchen, Bistro, residents own garden, balconies and terraces. All bedrooms have ensuite wet room, telephone, flat screen TV with Freeview and Sky channels.

Park View also offers residents a private dining room for special occasions including family functions.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1495
  • Self-Funded Residential Dementia Care: from £1495
  • Self-Funded Nursing Care: from £1595
  • Self-Funded Nursing Dementia Care: from £1595
  • RESPITE Self-Funded Residential Care: £1640 – £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1644
  • RESPITE Self-Funded Nursing Care: from £1645
  • RESPITE Self-Funded Nursing Dementia Care: from £1645

(These prices are only a guideline, please contact Park View Care Home to find out the exact price for your requirements.)

These prices are only a guideline, please contact Park View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Carol Rhind (Manager)

Local Authority / Social Services

Admission Criteria

  • Private
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (69)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (69)

Parking

  • On site parking, with disabled parking and electric points available

Park View Care Home Reviews (178)

9.9

Park View Care Home has a Review Score of 9.9 (9.915) out of 10, based on 40 reviews in the last 2 years.
Over all time Park View Care Home has 178 reviews.

Overall Experience
  • 146
  • 31
  • 1
  • 0
  • 0
Date Published
  • 178
  • 12
  • 19
  • 40
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Reviewer Connection to Park View Care Home
  • 56
  • 33
  • 20
  • 11
  • 8
  • 6
  • 6
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 178, showing 21-40
Review from Clarence N (Resident) assisted by family/friend published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly and caring home.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your review, I will ensure to let the floor know of your comments. Looking forward to seeing you soon.

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Review from Suzanne F (Niece of Resident) published on 24 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Park View have been very good with my uncle and he has enjoyed his time with them, they enabled him to have and enjoy his later life, joining in games and activities. His care has been so very good and he has been able to make friends in a light, bright environment. This would not have been possible
if he had remained at home due to his dementia. The kindness of the staff towards my uncle has been above and beyond whatever they were paid. Thank you all so much.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for this review, it was a pleasure to be able to look after your uncle, I will pass on these lovely comments to the team.

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Review from D R (Wife of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first point of contact with the manager, I knew we were going to be looked after extremely well and I can't express how well my husband was cared for in the four weeks of his respite. Visiting was a pleasure, every member of staff was always smiling and friendly. I would not hesitate to recommend
Park View and use them again.
I would just like to thank everyone for making my recovery from hip surgery effortlessly easy. Long may you continue your excellent services.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

it was such a pleasure to meet you both, please make sure you both come to visit us again. Hope you're both enjoying being back at home again. I will ensure I pass on these lovely comments to the staff.

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Review from T C (Daughter of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently moved into Park View. When deciding on a care facility, you are putting your trust in staff to care for your relative, just like they are one of family. This is exactly what they do. My mother was made to feel so welcome from the outset and in just a few short weeks we have seen
a significant improvement my mother's health and wellbeing. The staff are kind, caring, compassionate and attentive. It means so much to us as a family to know our mother is being so well cared for.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for these kind words, I will ensure the team are aware of this review. It is a pleasure to look after Mum.

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Review from Ian M (Father of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son received excellent end-of-life care for which my family is exceedingly grateful. Nothing was too much trouble both for our son or his relatives and made a very sad occasion slightly easier.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

it was such a pleasure to meet you all, and to get to know your son. I will ensure I hand these kind words to the staff.

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Review from Craig M (Resident) published on 7 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have stage 4 bowel cancer. I need quality palliative/end-of-life care and personal care. So for me, this ticks all the boxes. When I need personal nurses at 3 AM it is reassuring to know staff are hands-on and come straight away. If there are issues with modifying times for meds or food/dietary requirements
the staff listen and adjust routines to your personal way. Yes, the environment, food and ambience are great but it's the care and attention and staff that matter.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

What a pleasure it has been to meet you and your family at this sad time.

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Review from Charles C (Husband of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not have asked for better loving care for my dear wife over the last six weeks of her life on this earth. The staff were professional in all they did and my wife was completely pain-free at the end. Some staff went the extra mile and even came in on their days off to make sure my wife was comfortable.
It was also such a comfort to my wife to have our dog with her every day.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for these kind words, we will miss seeing the dog, so please ensure you pop by for a cup of tea and cake. it was a pleasure to be able to look after your wife.

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Review from Marion B (Respite Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here in Park View for 2 weeks of respite care after a knee replacement followed by a week in hospital and unfortunately, my husband passing away. Park View has been wonderful in helping me get back on my feet and my mind sorted after a very traumatic time for me. The staff are so kind, considerate,
caring and nothing is too much bother. They are all wonderful. I have enjoyed my stay and will always remember everybody's kindness.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

it was our pleasure to able to provide you with the care needed at that time, please don't be a stranger and pop in for a cup of tea and a piece of the lovely homemade cake. I truly hope you're getting on well at home.

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Review from Mary D (Respite Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was lovely! Like a first-class hotel and just what the doctor ordered. Food and choice was excellent. Staff were always kind, welcoming and caring. I certainly wouldn't mind going back again. Thank you so much.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for this lovely review, it was a pleasure to have you with us. Please come and have a coffee and cake with us all soon. Look forward to seeing you again.

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Review from Teresa E (Daughter of Resident) published on 5 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care for my mum over the last 4 years has been outstanding and over her last days, the care was stepped up even further. The compassion and dignity was first class. The support my family and I got was also first class. Couldn't have asked for better care. I have been connected with Park View for
the last 10 years as my dad previously spent 6 years here before he passed.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for these kind words, it's been a pleasure to be able to care for your parents, Mum is truly missed by all. Please come back to see us soon, all staff would be delighted to see you all.

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Review from Mandy R (Stepdaughter of Resident) published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first phone call to Park View, a great weight was lifted off my shoulders. Two particular members of staff came to see my stepdad straight away and said he could move in that day. Wow the place was amazing, so clean and the decor fantastic. His room with ensuite was absolutely marvellous and
they unpacked his things with him.
Every single care assistant was amazing they not only made my stepdad feel welcome, but us as a family too! They all make a great cup of tea and I got one every visit! The care my stepdad received was first-class.
The care home deserves to have an 'outstanding' rating!
Reply from Sharon Bowen, Customer Relations at Park View Care Home

And what an absolute pleasure it is to look after your stepfather, his smile lights up the room! You're all very welcome, next time grab yourself a piece of cake.

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Review from Simon C (Son of Resident) published on 22 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Park View have worked wonders with my father. He came to the home from living on his own. He was depressed, withdrawn and not used to social contact. Within a week he was much brighter and happier and interacting well with the staff and other residents. The staff have worked very hard to make him welcome
and to integrate him into life as a resident, nothing is too much trouble. They keep me up to date with regular messages.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for such a lovely review, and what a pleasure to able to care for your father. Please make sure you stop at the bistro for coffee and cake when you next visit

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Review from C G (Daughter of Resident) published on 19 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Parkview staff impressed and reassured me and my family with the excellent care they provided for my father-in-law in the last months of his life.
Staff balanced his wishes and needs (which were not always aligned) with sensitivity and skill.
It meant so much to know that he was cared for with compassion
and warmth when we were not with him.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for such kind words, I will pass these on to the staff, it was such a pleasure to be able to care for your father in law, he will be missed

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Review from C T (Daughter of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum was a resident for four years. The nursing care she received throughout her stay was exceptional. The kind and compassionate staff are a credit to the home, and the love and attention they showed our mum, we as a family will always be thankful for.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for these kind words; it was a pleasure to look after Mum and get you all as a family. If you are passing by, do stop in and say hello. You will all be missed.

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Review from Terry G (Cousin of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, support and compassion that my cousin received was first-class throughout. They made the last few months of her life bearable.
They also made the many visitors most welcome and comfortable with drinks, etc.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for this lovely review, it was such a pleasure to be able to care for your cousin, and to get to know her family. Please do pop by when passing for a cup of tea and slice of cake

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Review from Linda C (Daughter of Resident) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum's stay in Park View was so lovely and couldn't fault it at all.
The staff were all so kind, caring, and so thoughtful towards my mum.
She couldn't have been in a better place to end her life and made it so comfortable for her, also even the staff were so kind to me and my sister and helping
us to deal with our sad loss. Thank you.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for these kind words, it was an absolute pleasure to be able to look after Mum, I will ensure these kind words are passed on to the whole team. When you're next in the area pop in for a drink and a cake.

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Review from L B (Daughter of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was transferred to Park View to receive end-of-life care. Unfortunately, she died 2 days later. Although we had such a short time to experience Park View, we were so impressed by everything that was done, both for Mum and ourselves. The home is modern, bright and clean, the facilities excellent
and no words can describe the wonderful staff.
Mu was treated with utmost care and dignity and the compassion shown to us was incredible. I would have no hesitation in recommending Park View.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for the lovely review, it was such a pleasure to meet Mum and your family. Please come back for tea and cake when you are next in the area.

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Review from B S (Resident) assisted by family/friend published on 18 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been here for four weeks now - I have a lovely room with a garden view and a squirrel for a neighbour.
I think I could be in the best care home.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for this lovely review; its been a been a pleasure getting to know you. Look forward to having a cup of tea and cake soon.

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Review from C S (Daughter of Resident) published on 18 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled in well.
Great family-run business.
The home and staff are just one big family.
The important thing is I think Mum is happy there.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

It's so lovely being able to look after Mum. I am so pleased that she has settled in so well. Ensure you grab yourself a nice coffee and cake when you next visit.

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Review from Julie W (Daughter of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I thought the standard of the home was excellent. The food was very good. The staff were very caring and couldn't do enough for you. Mum was quite happy overall.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for this lovely review, Mum settled in lovely with us and it was a pleasure to get to know Mum and her family, you are more than welcome to come back for a cup of tea and cake.

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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Park View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.915 for Park View Care Home is calculated as follows: ( (437 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 472 Ratings = 4.915
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Park View Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (21)

Carol

Carol Rhind

Job Title: Manager Joined: 2023

A very warm welcome to Park View care Home


I have been working in health and Social Care services for over 30 years. My career has covered many interesting areas from emergency care, acute services, community nursing, qualifying as a district nurse and management. I made the transition to care home management in 2012.


I really enjoy working with people and what I love about this role is I can make a difference, ensuring that each of our residents is supported as an individual with dignity and respect. I love working with the care home team to support our residents as partners to fulfil their lifestyle choices, revisiting hobbies and developing new passions and lived experiences. Importantly, time to have fun and time to reflect.


I truly believe in a ‘hands on' approach working with the team and residents delivering quality care with compassion.


I look forward to welcoming you and your families to Park View Care Home

Lindsey

Lindsey Reader

Job Title: Deputy Manager Joined: 2023

Started in 2023

Sharon

Sharon Bowen

Job Title: Customer Relations Manager Joined: 2017

I started working at Park View in May 2017, I started here as a Care Assistant and worked my way up to Head of care then I did my NVQ Level 5 and then progressed as a Customer Relations Manager. I love meeting new people and getting to hear all about people's loved ones.
in my spare time, I enjoy spending time with my family and watching my granddaughter grow up!

Lorraine

Lorraine Pretlove

Job Title: Head of Wellbeing Joined: 2019

Started in 2019

Ashton

Ashton Wiles

Job Title: Head of Care for Dementia Joined: 2013

Started in 2013

Bev

Bev Dean

Job Title: Head Housekeeper & Laundry Joined: 2012

I started at Parkview when it opened in 2012. My dad was the very first resident in the home.
My first role was as a care assistant working on the Dementia floor.
My role then changed to be one of the domestic assistants and I worked my way up to become supervisor and now Head Housekeeper.
Me and my team of domestic assistants have pride in our work to keep the home a clean and pleasant environment for our lovely residents.

Jean

Jean Miller

Job Title: Head of Reception Joined: 2012

Head of reception

Sarah-Louise

Sarah-Louise Manton

Job Title: Training and Development Manager Joined: 2020

Sarah takes all members of staff through compulsory training, induction training and refresher courses at The Cambridgeshire Care Home and at Park View, Ipswich.

Jim

Jim Pretlove

Job Title: Site Maintenance Operative Joined: 2021

Started in 2021

Darren

Darren Morton

Job Title: Head Chef Joined: 2018

Started in 2018

Shannon

Shannon Woods

Job Title: Reception Joined: 2024

Started with Park View in 2024

Donna

Donna Batterham

Job Title: Chef Joined: 2017

Started at Park View 2017

Natasha

Natasha Kettering

Job Title: Kitchen Assistant Joined: 2016

Started at Park View in 2016

Gloria

Gloria Mina

Job Title: Head of Care Ground Floor Joined: 2024

Started at Park View 2024

Harvey

Harvey Teague

Job Title: Kitchen Assistant Joined: 2021

Started at Park View 2021

Amy

Amy Rabett

Job Title: Care Assistant Joined: 2023

Started at Park View 2023

Amy

Amy Ridley

Job Title: Care Assistant Joined: 2020

Started at Park View 2020

Lisa

Lisa Farrow

Job Title: Well-Being Assistant Joined: 2013

Started at Park View 2013

Elizabeth

Elizabeth Cotton

Job Title: Hospitality Assistant Joined: 2013

Started at Park View in 2013

Ryan

Ryan Guingona

Job Title: Team leader Joined: 2024

Started at Park View in 2024.

Caroline

Caroline Smith

Job Title: Housekeeper Joined: 2022

started at Park View in 2022

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