Park View Care Home

1 Chantry Close, Ipswich IP2 0QR
Review Us
9.9 178 Reviews
  • Park View Care Home, Ipswich
Park View, part of First Care Homes is an attractive modern, purpose-built care home, providing residential, nursing and dementia care for up to 61 elderly people. Close to local transport and amenities, it is just one mile away from Ipswich, the bustling county town of Suffolk.

Park View is nestled within attractive landscaped gardens, with a large glass frontage which provides fantastic views of the gardens and overlooking Chantry Park. As well as a comprehensive activities programme, Park View has a surround sound cinema, a therapy room offering aromatherapy along with a library, activity kitchen, Bistro, residents own garden, balconies and terraces. All bedrooms have ensuite wet room, telephone, flat screen TV with Freeview and Sky channels.

Park View also offers residents a private dining room for special occasions including family functions.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1495
  • Self-Funded Residential Dementia Care: from £1495
  • Self-Funded Nursing Care: from £1595
  • Self-Funded Nursing Dementia Care: from £1595
  • RESPITE Self-Funded Residential Care: £1640 – £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1644
  • RESPITE Self-Funded Nursing Care: from £1645
  • RESPITE Self-Funded Nursing Dementia Care: from £1645

(These prices are only a guideline, please contact Park View Care Home to find out the exact price for your requirements.)

These prices are only a guideline, please contact Park View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Carol Rhind (Manager)

Local Authority / Social Services

Admission Criteria

  • Private
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (69)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (69)

Parking

  • On site parking, with disabled parking and electric points available

Park View Care Home Reviews (178)

9.9

Park View Care Home has a Review Score of 9.9 (9.915) out of 10, based on 40 reviews in the last 2 years.
Over all time Park View Care Home has 178 reviews.

Overall Experience
  • 146
  • 31
  • 1
  • 0
  • 0
Date Published
  • 178
  • 12
  • 19
  • 40
  • 138
Reviewer Connection to Park View Care Home
  • 56
  • 33
  • 20
  • 11
  • 8
  • 6
  • 6
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 178, showing 81-100
Review from Bryony A (Granddaughter of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On my first visit to this home, I was extremely impressed with all members of staff who greeted me, introduced themselves, answered questions and generally went above and beyond. The regular updates on myo are fantastic and it's lovely to see the staff building a good rapport with my nanny. She has
improved so much since being discharged from hospital and our family really feel that is down to the fantastic care she is receiving. Thank you!
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your review, I will ensure the team are aware of your praises.

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Review from Tina S (Daughter of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was extremely poorly when she left hospital but she is now a different person since being at Park View Care Home. The care and attention she receives are excellent and very genuine. We have seen her smile so much and feel very relieved that she is being looked after so well. We also feel very
included in all her care and know we can contact them if we have any concerns or questions.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for a lovely review, mum is such a pleasure to look after. I will ensure the staff are all aware of such great praise.


Thank you again

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Review from Janette K (Wife of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall the staff are very good. Especially one young lady who goes over and above for my husband (you know who you are).
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your review. I will ensure that this passed onto the team, thank you again.

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Review from Ciaran K (Son of Resident) published on 3 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has had to move into the care home during the pandemic, the staff (the customer relations in particular) have been extremely helpful throughout the process from initial contact through to meeting her to assess her and help her with understanding how everything would happen. Since moving in
she has been well looked after albeit in very challenging circumstances, the communication from Park View has been excellent with regular updates and notifications as required. Much of the following are based on rather limited information as we are not able to enter the care home due to Covid restrictions.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your kind words, this is much appreciated from us all at Park View care home.

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Review from D D (Daughter of Resident) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a resident at Park View for 6 years and as a family, we are pleased with every aspect of his care. The continuity of regular/caring and kind staff creates a really happy atmosphere. The families are always made welcome and encouraged to join in with activities. During the Covid-19
lockdown, I was confident that my husband would be well cared for and in very safe hands. This has given us peace of mind in these difficult times. We couldn't have chosen a better home.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for such kinds words, I will ensure that this is passed on to all the staff at park view, stay safe, and thank you again.

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Review from Nicola S (Daughter of Resident) published on 17 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I first telephoned Park View, it stood out from all the others. I was able to go and meet the manager and get a feel for the place, was shown into an empty room, the garden and reception area, despite being in lockdown but I felt was very important. My Dad is doing really well now and
has put on some weight and looks much better, always clean and well cared for. All the staff have been wonderful and I am always kept up to date with every aspect of Dad's care. I will thoroughly recommend.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for such kind words, I will let the teams know your praise, thank you again.

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Review from Abigail G (Granddaughter of Resident) published on 8 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since moving to Park View, we have seen such positive changes in my grandad's physical and mental health. We are overwhelmed with the exceptional level of care he has received from every member of staff, and the kindness and compassion they have shown us as a family. Despite the testing times in which
they are operating, Park View continues to be a warm and happy place to live, where all the staff have gone the extra mile to ensure that Grandad has settled well, and feels cared for and comfortable. The residents are clearly at the heart of everything the manager does, and all the kind, helpful and professional staff are a credit to the work she is doing in running the home. As a family we are constantly kept informed and involved in Grandad's care. The Wellbeing team have tailored activities to Grandad's interests, and given him companionship and reassurance - to see Grandad smiling and taking pleasure in singing and music again has brought so much joy! We can't thank everyone enough!
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your kind words, I will pass on all this praise to all in the care home. Once again, thank you.

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Review from Brian M (Husband of Resident) published on 1 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our enquiry was met with a prompt reply with helpful information. We were supplied with Covid information that was very clear and easy to understand along with the current visiting rules. My wife was warmly received upon admission and left the family quite happily. The family were very impressed with
the Myo App that the home use to keep the families informed. Within hours of admission, we had viewed photos of her settling in. With the lockdown restrictions, this brought a lot of reassurance.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for these kind words, I will ensure to update the team with your praise, thank you again.

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Review from Peter N (Husband of Resident) published on 26 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Until the lockdown, I have visited my wife at Park View almost daily for over four years. During this period I have come to look upon the management and staff as my extended family and have always been treated as a friend rather than a visitor. I have two daughters who also visit regularly who feel
the same way as I do. We are very grateful that our loved one is so well cared for and she is in a home where the well being of all the residents is a priority. It's that kind of place.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for such kind words, I will send these lovely words to all the teams at Park View.

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Review from T L (Son of Resident) published on 26 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very high grade of care home. Nothing is too much trouble for the staff to help their residents' needs.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your review, I will ensure to send your praise to all the teams.

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Review from James Q (Son of Resident) published on 26 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother always looks well looked after, cared for genuinely by a wonderful team. In my opinion, you can see and read in people, whether they are just doing a job or really care. I personally feel very satisfied that my Mother is well looked after and that in turn, gives me great peace of mind. Ten
out of ten.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your kind words, I will ensure the praise is passed on to the team.

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Review from Michael W (Son of Resident) published on 26 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Park View is a very well, very friendly care home. I was very reluctant to put my Mother in a care home. However, she is very happy there. She loves the carers and staff and said some of them have become like family, she has become very attached to them. On her 95th Birthday during the lockdown, they
pulled out all the stops and gave her a fabulous birthday. She said she felt like the Queen, they treated her so well (as the family could not attend). Full marks to them all.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for taking the time to review, I will ensure to let the teams know your kind words.

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Review from David C (Nephew of Resident) published on 20 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and kind friendly staff. Providing excellent service in very challenging times.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for your review. I am pleased to be able to tell the team this who will be delighted.

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Review from Julie L (Daughter of Resident) published on 12 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother has been in Park View she has gained weight. The staff are very good, and nothing is too much trouble for them. The staff are very encouraging with the residents. The staff keep me up to date on my mother's wellbeing. I would recommend Park View to anyone.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for your lovely words, I will ensure to let the team know about your praise.

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Review from G F (Daughter of Resident) published on 12 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Trying to provide care at home for frail elderly parents during the pandemic was hard. Many different people were coming and going but my parents still felt horribly isolated. When the situation deteriorated further, I contacted Park View, who could not have been more helpful and supportive. I am very
reassured about their procedures and my parents enjoy great food, good care and lots of stimulating activities. Staff have been very patient with all the questions that have arisen. Parents are doing better. it has certainly been a good move. It is very important to have people I can trust and who work with and support me as well.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you so much for your lovely words, I will ensure to let the team know about your praise.

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Review from Philip G (Son of Resident) published on 10 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely rooms and very friendly staff.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your lovely review, I will pass on your lovely comments to all the team.

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Review from Olwen I (Wife of Resident) published on 9 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has had two visits to Park View. Both giving me a break. I have found all the staff that I have met to be incredibly caring and friendly but most of all efficient. He has enjoyed the activities that are held and all the company around him. He comes home very tidy and clean and happy. I shall
be using Park View often until he needs to go in full time.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your kind review, I will pass this onto the team and they will be delighted.

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Review from J P (Daughter of Resident) published on 23 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the day my father moved into your home, he has been cared for extremely well. They made I'm welcome, have kept him well and he feels safe. I feel assured he is being looked after. The app keeps me up to date, and I regularly speak to the nursing staff. I highly recommend this home.
Reply from Sharon Bowen, Customer Relations at Park View Care Home

Thank you for your response, and taking the time to fill in our review card. I will ensure this is passed on to our team.

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Review from Les B (Son of Resident) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Attentive staff, lovely home, good food, no agency staff. Kept me informed during Covid pandemic. Easy to talk to and responsive.
Reply from Carol Rhind, Manager at Park View Care Home

Thank you for your great feedback; it is really appreciated by us all.

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Review from Roma D (Daughter of Resident) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the day I first visited Park View, I was sure it was the right place to care for my mother and I have never been disappointed. All aspects of her care have been excellent and the staff are always impressive.
Reply from Carol Rhind, Manager at Park View Care Home

Thank you for taking the time to complete a lovely review. We are so pleased and I will share it with the team.

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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Park View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.915 for Park View Care Home is calculated as follows: ( (437 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 472 Ratings = 4.915
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Park View Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (21)

Carol

Carol Rhind

Job Title: Manager Joined: 2023

A very warm welcome to Park View care Home


I have been working in health and Social Care services for over 30 years. My career has covered many interesting areas from emergency care, acute services, community nursing, qualifying as a district nurse and management. I made the transition to care home management in 2012.


I really enjoy working with people and what I love about this role is I can make a difference, ensuring that each of our residents is supported as an individual with dignity and respect. I love working with the care home team to support our residents as partners to fulfil their lifestyle choices, revisiting hobbies and developing new passions and lived experiences. Importantly, time to have fun and time to reflect.


I truly believe in a ‘hands on' approach working with the team and residents delivering quality care with compassion.


I look forward to welcoming you and your families to Park View Care Home

Lindsey

Lindsey Reader

Job Title: Deputy Manager Joined: 2023

Started in 2023

Sharon

Sharon Bowen

Job Title: Customer Relations Manager Joined: 2017

I started working at Park View in May 2017, I started here as a Care Assistant and worked my way up to Head of care then I did my NVQ Level 5 and then progressed as a Customer Relations Manager. I love meeting new people and getting to hear all about people's loved ones.
in my spare time, I enjoy spending time with my family and watching my granddaughter grow up!

Lorraine

Lorraine Pretlove

Job Title: Head of Wellbeing Joined: 2019

Started in 2019

Ashton

Ashton Wiles

Job Title: Head of Care for Dementia Joined: 2013

Started in 2013

Bev

Bev Dean

Job Title: Head Housekeeper & Laundry Joined: 2012

I started at Parkview when it opened in 2012. My dad was the very first resident in the home.
My first role was as a care assistant working on the Dementia floor.
My role then changed to be one of the domestic assistants and I worked my way up to become supervisor and now Head Housekeeper.
Me and my team of domestic assistants have pride in our work to keep the home a clean and pleasant environment for our lovely residents.

Jean

Jean Miller

Job Title: Head of Reception Joined: 2012

Head of reception

Sarah-Louise

Sarah-Louise Manton

Job Title: Training and Development Manager Joined: 2020

Sarah takes all members of staff through compulsory training, induction training and refresher courses at The Cambridgeshire Care Home and at Park View, Ipswich.

Jim

Jim Pretlove

Job Title: Site Maintenance Operative Joined: 2021

Started in 2021

Darren

Darren Morton

Job Title: Head Chef Joined: 2018

Started in 2018

Shannon

Shannon Woods

Job Title: Reception Joined: 2024

Started with Park View in 2024

Donna

Donna Batterham

Job Title: Chef Joined: 2017

Started at Park View 2017

Natasha

Natasha Kettering

Job Title: Kitchen Assistant Joined: 2016

Started at Park View in 2016

Gloria

Gloria Mina

Job Title: Head of Care Ground Floor Joined: 2024

Started at Park View 2024

Harvey

Harvey Teague

Job Title: Kitchen Assistant Joined: 2021

Started at Park View 2021

Amy

Amy Rabett

Job Title: Care Assistant Joined: 2023

Started at Park View 2023

Amy

Amy Ridley

Job Title: Care Assistant Joined: 2020

Started at Park View 2020

Lisa

Lisa Farrow

Job Title: Well-Being Assistant Joined: 2013

Started at Park View 2013

Elizabeth

Elizabeth Cotton

Job Title: Hospitality Assistant Joined: 2013

Started at Park View in 2013

Ryan

Ryan Guingona

Job Title: Team leader Joined: 2024

Started at Park View in 2024.

Caroline

Caroline Smith

Job Title: Housekeeper Joined: 2022

started at Park View in 2022

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Park View Care Home to verify any information. View our terms and conditions. Park View Care Home has an Enhanced Service - more info.