Park View Care Home

1 Chantry Close, Ipswich IP2 0QR
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9.9 184 Reviews
  • Park View Care Home, Ipswich
Park View, part of First Care Homes is an attractive modern, purpose-built care home, providing residential, nursing and dementia care for up to 61 elderly people. Close to local transport and amenities, it is just one mile away from Ipswich, the bustling county town of Suffolk.

Park View is nestled within attractive landscaped gardens, with a large glass frontage which provides fantastic views of the gardens and overlooking Chantry Park. As well as a comprehensive activities programme, Park View has a surround sound cinema, a therapy room offering aromatherapy along with a library, activity kitchen, Bistro, residents own garden, balconies and terraces. All bedrooms have ensuite wet room, telephone, flat screen TV with Freeview and Sky channels.

Park View also offers residents a private dining room for special occasions including family functions.
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Care Provided by Park View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1495
  • Self-Funded Residential Dementia Care: from £1495
  • Self-Funded Nursing Care: from £1595
  • Self-Funded Nursing Dementia Care: from £1595
  • RESPITE Self-Funded Residential Care: £1640 – £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1644
  • RESPITE Self-Funded Nursing Care: from £1645
  • RESPITE Self-Funded Nursing Dementia Care: from £1645

(These prices are only a guideline, please contact Park View Care Home to find out the exact price for your requirements.)

These prices are only a guideline, please contact Park View Care Home to find out the exact price for your requirements.

Contact Park View Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Park View Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Carol Rhind (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (69)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (69)

Parking

  • On site parking, with disabled parking and electric points available

Park View Care Home Reviews (184)

9.9

Park View Care Home has a Review Score of 9.9 (9.885) out of 10, based on 39 reviews in the last 2 years.
Over all time Park View Care Home has 184 reviews.

Overall Experience
  • 151
  • 32
  • 1
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Date Published
  • 184
  • 8
  • 21
  • 39
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Reviewer Connection to Park View Care Home
  • 57
  • 33
  • 20
  • 14
  • 8
  • 6
  • 6
  • 5
  • 5
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 184, showing 101-120
Review from G F (Daughter of Resident) published on 12 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Trying to provide care at home for frail elderly parents during the pandemic was hard. Many different people were coming and going but my parents still felt horribly isolated. When the situation deteriorated further, I contacted Park View, who could not have been more helpful and supportive. I am very
reassured about their procedures and my parents enjoy great food, good care and lots of stimulating activities. Staff have been very patient with all the questions that have arisen. Parents are doing better. it has certainly been a good move. It is very important to have people I can trust and who work with and support me as well.
Reply from Sharon Bowen, Customer Relations at Park View Care HomeThank you so much for your lovely words, I will ensure to let the team know about your praise.
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Review from Philip G (Son of Resident) published on 10 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely rooms and very friendly staff.
Reply from Sharon Bowen, Customer Relations at Park View Care HomeThank you for your lovely review, I will pass on your lovely comments to all the team.
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Review from Olwen I (Wife of Resident) published on 9 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has had two visits to Park View. Both giving me a break. I have found all the staff that I have met to be incredibly caring and friendly but most of all efficient. He has enjoyed the activities that are held and all the company around him. He comes home very tidy and clean and happy. I shall
be using Park View often until he needs to go in full time.
Reply from Sharon Bowen, Customer Relations at Park View Care HomeThank you for your kind review, I will pass this onto the team and they will be delighted.
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Review from J P (Daughter of Resident) published on 23 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the day my father moved into your home, he has been cared for extremely well. They made I'm welcome, have kept him well and he feels safe. I feel assured he is being looked after. The app keeps me up to date, and I regularly speak to the nursing staff. I highly recommend this home.
Reply from Sharon Bowen, Customer Relations at Park View Care HomeThank you for your response, and taking the time to fill in our review card. I will ensure this is passed on to our team.
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Review from Les B (Son of Resident) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Attentive staff, lovely home, good food, no agency staff. Kept me informed during Covid pandemic. Easy to talk to and responsive.
Reply from Carol Rhind, Manager at Park View Care HomeThank you for your great feedback; it is really appreciated by us all.
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Review from Roma D (Daughter of Resident) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the day I first visited Park View, I was sure it was the right place to care for my mother and I have never been disappointed. All aspects of her care have been excellent and the staff are always impressive.
Reply from Carol Rhind, Manager at Park View Care HomeThank you for taking the time to complete a lovely review. We are so pleased and I will share it with the team.
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Review from Brigitte D (Wife of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was admitted to Park View at the beginning of the lockdown. He is suffering from dementia and I was not able to care for him at home. Unfortunately, I have not been able to visit him but the staff at the home always update me on his condition when I telephone and I have FaceTime calls 2 or
3 times per week. The staff are always helpful and friendly and nothing is too much bother.
Reply from Carol Rhind, Manager at Park View Care HomeThank you so much for your kind review. We greatly appreciate your continued support.
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Review from Honor P (Respite Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After spending two weeks at Park View Care Home, I have been very happy. All the staff were marvellous - nothing was too much trouble. I would recommend Park View to anyone. My sincere thanks to the chef and his team. All the food was first-class and the presentation was also first-class. My thanks
to all the staff and I'm sure on my return home, I shall miss being thoroughly spoilt. All my best wishes to you all.
Reply from Carol Rhind, Manager at Park View Care HomeThank you so much for your kind comments and feedback and of course please do pop in any time for a cuppa and a catch-up. It was our pleasure.
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Review from C D (Son of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in the home for 3 weeks and so far everyone has been very kind. A lot of effort has been made to make her feel welcome.
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Review from C B (Daughter of Resident) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care received by my Dad and Mum. All staff professional, caring and undertake their duties with empathy and good humour. Maybe the requirement for more staff to be on hand to ensure rapid response to resident call bells to avoid resident distress in personal care situations.
Reply from Carol Rhind, Manager at Park View Care HomeThank you for your kind review, please be assured that we check the rotas and team on duty regularly to ensure we have lots of hands on deck and also carry out regular call bell audits to ensure the response times are excellent, so I will review these again now to double-check as absolutely no one should be kept waiting. Thank you again for your feedback.
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Review from B W (Wife of Resident) published on 30 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After coming out of hospital my husband was at home for one month bedridden, not able to walk and confined to the bedroom. It was decided he needed 24 hour care and went to Park View on the 10th January where he was well looked after and can now walk with a frame and is still being well looked after.
Another
reason he went to Park View was I could not cope being called five times some nights.
Reply from Carol Rhind, Manager at Park View Care HomeThank you for your lovely review and it is a pleasure being able to support you all.
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Review from Tracy H (Niece of Resident) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff. My aunt always looked well cared for.
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Review from K A (Great-Niece of Resident) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time me and my family visit, we are always welcomed.
Lovely and clean and very friendly.
Wonderful staff.
My great aunt seems very happy.
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Review from T P (Daughter of Resident) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mum came into Park View Care Home for the last week of her life.
In the short time she was there she was treated with dignity.
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Review from Elisabeth A (Wife of Resident) published on 13 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was a resident for 3 1/2 years and during that time he was cared for very well. The staff work extremely hard in difficult situations and sometimes with staff shortages. My husband's end of life care was handled with care and compassion. The staff also cared for and supported me.
Reply from Carol Rhind, Manager at Park View Care HomeThank you for your review, as always we really appreciate your feedback and we are pleased you felt your husband was cared for very well. It was our privilege to be able to support you both and we have some amazing memories of his music and the artwork he completed while he was with us at Park View, not forgetting the many funny moments. Regarding the staffing, I am sure you can appreciate it is a very busy community but we are able to ensure the correct team levels and hours are available with our processes, systems and checking routines. As you are aware we work as one team, so it is not only the care team but the other departments who are also available to support the residents. We will cherish the many memories, happy and sad and please keep in touch as you are always very welcome.
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Review from J G (Son of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am pleased that my dad is in good care and that he is very happy with his care. Thank you.
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Review from Sheila R (Relative of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such kindness, cheerful team and everyone has 'time'.
Time to chat and answer questions.
A warm welcome from the threshold. Thank you.
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Review from Shirley B (Daughter of Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Am very pleased with all aspects of the care home. The staff are caring and work very hard. Having had some lunches, the food is of a very good standard and there is a good variety of choices. If residents request a particular meal it is readily provided. Many thanks to all.
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Review from Steve R (Son of Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care, lovely staff, so helpful, clean and airy home. Brilliant.
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Review from Janet W (Niece of Resident) published on 17 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been a resident in the home for nearly 4 years and has been very happy the whole time. I cannot fault the care she has received and the staff have always treated her with dignity and kindness. The rooms are maintained superbly and kept very clean. She had to have palliative care during this
period and the staff were fantastic towards her and us. She, unfortunately, died with dignity mid-December.
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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Park View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.885 for Park View Care Home is calculated as follows: ( (414 Excellents x 5) + (42 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 461 Ratings = 4.885
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Park View Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (18)

Carol

Carol Rhind

Job Title: Manager Joined: 2023

A very warm welcome to Park View care Home


I have been working in health and Social Care services for over 30 years. My career has covered many interesting areas from emergency care, acute services, community nursing, qualifying as a district nurse and management. I made the transition to care home management in 2012.


I really enjoy working with people and what I love about this role is I can make a difference, ensuring that each of our residents is supported as an individual with dignity and respect. I love working with the care home team to support our residents as partners to fulfil their lifestyle choices, revisiting hobbies and developing new passions and lived experiences. Importantly, time to have fun and time to reflect.


I truly believe in a ‘hands on' approach working with the team and residents delivering quality care with compassion.


I look forward to welcoming you and your families to Park View Care Home

Lindsey

Lindsey Reader

Job Title: Deputy Manager Joined: 2023

Started in 2023

Sharon

Sharon Bowen

Job Title: Customer Relations Manager Joined: 2017

I started working at Park View in May 2017, I started here as a Care Assistant and worked my way up to Head of care then I did my NVQ Level 5 and then progressed as a Customer Relations Manager. I love meeting new people and getting to hear all about people's loved ones.
in my spare time, I enjoy spending time with my family and watching my granddaughter grow up!

Lorraine

Lorraine Pretlove

Job Title: Head of Wellbeing Joined: 2019

Started in 2019

Ashton

Ashton Wiles

Job Title: Head of Care for Dementia Joined: 2013

Started in 2013

Bev

Bev Dean

Job Title: Head Housekeeper & Laundry Joined: 2012

I started at Parkview when it opened in 2012. My dad was the very first resident in the home.
My first role was as a care assistant working on the Dementia floor.
My role then changed to be one of the domestic assistants and I worked my way up to become supervisor and now Head Housekeeper.
Me and my team of domestic assistants have pride in our work to keep the home a clean and pleasant environment for our lovely residents.

Jean

Jean Miller

Job Title: Head of Reception Joined: 2012

Head of reception

Jim

Jim Pretlove

Job Title: Site Maintenance Operative Joined: 2021

Started in 2021

Darren

Darren Morton

Job Title: Head Chef Joined: 2018

Started in 2018

Donna

Donna Batterham

Job Title: Chef Joined: 2017

Started at Park View 2017

Natasha

Natasha Kettering

Job Title: Kitchen Assistant Joined: 2016

Started at Park View in 2016

Harvey

Harvey Teague

Job Title: Kitchen Assistant Joined: 2021

Started at Park View 2021

Amy

Amy Rabett

Job Title: Care Assistant Joined: 2023

Started at Park View 2023

Amy

Amy Ridley

Job Title: Care Assistant Joined: 2020

Started at Park View 2020

Lisa

Lisa Farrow

Job Title: Well-Being Assistant Joined: 2013

Started at Park View 2013

Elizabeth

Elizabeth Cotton

Job Title: Hospitality Assistant Joined: 2013

Started at Park View in 2013

Ryan

Ryan Guingona

Job Title: Team leader Joined: 2024

Started at Park View in 2024.

Caroline

Caroline Smith

Job Title: Housekeeper Joined: 2022

started at Park View in 2022

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