Park View Care Home

1 Chantry Close, Ipswich IP2 0QR
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9.9 178 Reviews
  • Park View Care Home, Ipswich
Park View, part of First Care Homes is an attractive modern, purpose-built care home, providing residential, nursing and dementia care for up to 61 elderly people. Close to local transport and amenities, it is just one mile away from Ipswich, the bustling county town of Suffolk.

Park View is nestled within attractive landscaped gardens, with a large glass frontage which provides fantastic views of the gardens and overlooking Chantry Park. As well as a comprehensive activities programme, Park View has a surround sound cinema, a therapy room offering aromatherapy along with a library, activity kitchen, Bistro, residents own garden, balconies and terraces. All bedrooms have ensuite wet room, telephone, flat screen TV with Freeview and Sky channels.

Park View also offers residents a private dining room for special occasions including family functions.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1495
  • Self-Funded Residential Dementia Care: from £1495
  • Self-Funded Nursing Care: from £1595
  • Self-Funded Nursing Dementia Care: from £1595
  • RESPITE Self-Funded Residential Care: £1640 – £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1644
  • RESPITE Self-Funded Nursing Care: from £1645
  • RESPITE Self-Funded Nursing Dementia Care: from £1645

(These prices are only a guideline, please contact Park View Care Home to find out the exact price for your requirements.)

These prices are only a guideline, please contact Park View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Carol Rhind (Manager)

Local Authority / Social Services

Admission Criteria

  • Private
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (69)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (69)

Parking

  • On site parking, with disabled parking and electric points available

Park View Care Home Reviews (178)

9.9

Park View Care Home has a Review Score of 9.9 (9.915) out of 10, based on 40 reviews in the last 2 years.
Over all time Park View Care Home has 178 reviews.

Overall Experience
  • 146
  • 31
  • 1
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Date Published
  • 178
  • 12
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  • 40
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Reviewer Connection to Park View Care Home
  • 56
  • 33
  • 20
  • 11
  • 8
  • 6
  • 6
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
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  • 1
  • 1
Total of 178, showing 101-120
Review from Brigitte D (Wife of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was admitted to Park View at the beginning of the lockdown. He is suffering from dementia and I was not able to care for him at home. Unfortunately, I have not been able to visit him but the staff at the home always update me on his condition when I telephone and I have FaceTime calls 2 or
3 times per week. The staff are always helpful and friendly and nothing is too much bother.
Reply from Carol Rhind, Manager at Park View Care Home

Thank you so much for your kind review. We greatly appreciate your continued support.

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Review from Honor P (Respite Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After spending two weeks at Park View Care Home, I have been very happy. All the staff were marvellous - nothing was too much trouble. I would recommend Park View to anyone. My sincere thanks to the chef and his team. All the food was first-class and the presentation was also first-class. My thanks
to all the staff and I'm sure on my return home, I shall miss being thoroughly spoilt. All my best wishes to you all.
Reply from Carol Rhind, Manager at Park View Care Home

Thank you so much for your kind comments and feedback and of course please do pop in any time for a cuppa and a catch-up. It was our pleasure.

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Review from C D (Son of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in the home for 3 weeks and so far everyone has been very kind. A lot of effort has been made to make her feel welcome.
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Review from C B (Daughter of Resident) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care received by my Dad and Mum. All staff professional, caring and undertake their duties with empathy and good humour. Maybe the requirement for more staff to be on hand to ensure rapid response to resident call bells to avoid resident distress in personal care situations.
Reply from Carol Rhind, Manager at Park View Care Home

Thank you for your kind review, please be assured that we check the rotas and team on duty regularly to ensure we have lots of hands on deck and also carry out regular call bell audits to ensure the response times are excellent, so I will review these again now to double-check as absolutely no one should be kept waiting. Thank you again for your feedback.

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Review from B W (Wife of Resident) published on 30 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After coming out of hospital my husband was at home for one month bedridden, not able to walk and confined to the bedroom. It was decided he needed 24 hour care and went to Park View on the 10th January where he was well looked after and can now walk with a frame and is still being well looked after.
Another
reason he went to Park View was I could not cope being called five times some nights.
Reply from Carol Rhind, Manager at Park View Care Home

Thank you for your lovely review and it is a pleasure being able to support you all.

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Review from Tracy H (Niece of Resident) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff. My aunt always looked well cared for.
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Review from K A (Great-Niece of Resident) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time me and my family visit, we are always welcomed.
Lovely and clean and very friendly.
Wonderful staff.
My great aunt seems very happy.
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Review from T P (Daughter of Resident) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mum came into Park View Care Home for the last week of her life.
In the short time she was there she was treated with dignity.
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Review from Elisabeth A (Wife of Resident) published on 13 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was a resident for 3 1/2 years and during that time he was cared for very well. The staff work extremely hard in difficult situations and sometimes with staff shortages. My husband's end of life care was handled with care and compassion. The staff also cared for and supported me.
Reply from Carol Rhind, Manager at Park View Care Home

Thank you for your review, as always we really appreciate your feedback and we are pleased you felt your husband was cared for very well. It was our privilege to be able to support you both and we have some amazing memories of his music and the artwork he completed while he was with us at Park View, not forgetting the many funny moments. Regarding the staffing, I am sure you can appreciate it is a very busy community but we are able to ensure the correct team levels and hours are available with our processes, systems and checking routines. As you are aware we work as one team, so it is not only the care team but the other departments who are also available to support the residents. We will cherish the many memories, happy and sad and please keep in touch as you are always very welcome.

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Review from J G (Son of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am pleased that my dad is in good care and that he is very happy with his care. Thank you.
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Review from Sheila R (Relative of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such kindness, cheerful team and everyone has 'time'.
Time to chat and answer questions.
A warm welcome from the threshold. Thank you.
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Review from Shirley B (Daughter of Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Am very pleased with all aspects of the care home. The staff are caring and work very hard. Having had some lunches, the food is of a very good standard and there is a good variety of choices. If residents request a particular meal it is readily provided. Many thanks to all.
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Review from Steve R (Son of Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care, lovely staff, so helpful, clean and airy home. Brilliant.
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Review from Janet W (Niece of Resident) published on 17 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been a resident in the home for nearly 4 years and has been very happy the whole time. I cannot fault the care she has received and the staff have always treated her with dignity and kindness. The rooms are maintained superbly and kept very clean. She had to have palliative care during this
period and the staff were fantastic towards her and us. She, unfortunately, died with dignity mid-December.
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Review from Robert L (Son of Resident) published on 15 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was here for over six months. She was very ill but was always treated well. Staff were friendly and prepared to spend the time required to make sure she ate and drank enough. She was helped to join in the activities as far as possible.
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Review from David A (Brother of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have never envisaged a care home and staff could be of this quality.
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Review from John C (Regular Volunteer) published on 30 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a volunteer for Pets as Therapy, and I have been visiting Park View twice weekly with my dog, Gracie, an 11-year-old Golden Retriever, since its opening several years ago. We are always made to feel that our visits are important for the welfare of the residents, and we always receive a warm welcome
from the manager and staff.


I cannot comment on the quality of the food, but the menus always appear to be interesting and varied. We are chaperoned throughout our visit, which is a basic rule of the Charity.


The public rooms are clean and tidy, and the staff have been successful in making them quite homely. Residents' rooms are clean and as tidy as the occupants wish to keep them !!


The Activities Team deserve a special mention because of the many and varied arrangements they make for film and slide shows, wildlife lectures and hobby type activities, Open Days, and Seasonal parties.


If I was responsible for finding accommodation for an elderly relative, it would be Park View.

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Review from Rosie H (Daughter of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was admitted to Park View at the end of a short and sudden illness. This was not the plan, but sometimes things just work out for the best and this was one of those occasions. She was so content and happy here and could not have been better cared for anywhere else. All the staff were so thoughtful,
caring and professional.
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Review from D C (Daughter of Resident) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was resident at Park View for over 3 years. I found the care she was given was first class. The staff were very patient with her. Everyone was very friendly including catering and housekeeping staff. Staff would go out of their way to chat to you. The rooms were always clean and a good variety
of food. The gardens and lounge areas were always well kept and the gardens were a haven during the summer.
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Review from N S (Daughter of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful care, well organised care team and very helpful/efficient management team. Bright rooms and communal areas. Pretty garden and attractive balcony overlooking neighbouring park. Home cooked food. I found it particularly helpful having a named team leader who I could call to find out how my mother
was each day.
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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Park View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.915 for Park View Care Home is calculated as follows: ( (437 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 472 Ratings = 4.915
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Park View Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (21)

Carol

Carol Rhind

Job Title: Manager Joined: 2023

A very warm welcome to Park View care Home


I have been working in health and Social Care services for over 30 years. My career has covered many interesting areas from emergency care, acute services, community nursing, qualifying as a district nurse and management. I made the transition to care home management in 2012.


I really enjoy working with people and what I love about this role is I can make a difference, ensuring that each of our residents is supported as an individual with dignity and respect. I love working with the care home team to support our residents as partners to fulfil their lifestyle choices, revisiting hobbies and developing new passions and lived experiences. Importantly, time to have fun and time to reflect.


I truly believe in a ‘hands on' approach working with the team and residents delivering quality care with compassion.


I look forward to welcoming you and your families to Park View Care Home

Lindsey

Lindsey Reader

Job Title: Deputy Manager Joined: 2023

Started in 2023

Sharon

Sharon Bowen

Job Title: Customer Relations Manager Joined: 2017

I started working at Park View in May 2017, I started here as a Care Assistant and worked my way up to Head of care then I did my NVQ Level 5 and then progressed as a Customer Relations Manager. I love meeting new people and getting to hear all about people's loved ones.
in my spare time, I enjoy spending time with my family and watching my granddaughter grow up!

Lorraine

Lorraine Pretlove

Job Title: Head of Wellbeing Joined: 2019

Started in 2019

Ashton

Ashton Wiles

Job Title: Head of Care for Dementia Joined: 2013

Started in 2013

Bev

Bev Dean

Job Title: Head Housekeeper & Laundry Joined: 2012

I started at Parkview when it opened in 2012. My dad was the very first resident in the home.
My first role was as a care assistant working on the Dementia floor.
My role then changed to be one of the domestic assistants and I worked my way up to become supervisor and now Head Housekeeper.
Me and my team of domestic assistants have pride in our work to keep the home a clean and pleasant environment for our lovely residents.

Jean

Jean Miller

Job Title: Head of Reception Joined: 2012

Head of reception

Sarah-Louise

Sarah-Louise Manton

Job Title: Training and Development Manager Joined: 2020

Sarah takes all members of staff through compulsory training, induction training and refresher courses at The Cambridgeshire Care Home and at Park View, Ipswich.

Jim

Jim Pretlove

Job Title: Site Maintenance Operative Joined: 2021

Started in 2021

Darren

Darren Morton

Job Title: Head Chef Joined: 2018

Started in 2018

Shannon

Shannon Woods

Job Title: Reception Joined: 2024

Started with Park View in 2024

Donna

Donna Batterham

Job Title: Chef Joined: 2017

Started at Park View 2017

Natasha

Natasha Kettering

Job Title: Kitchen Assistant Joined: 2016

Started at Park View in 2016

Gloria

Gloria Mina

Job Title: Head of Care Ground Floor Joined: 2024

Started at Park View 2024

Harvey

Harvey Teague

Job Title: Kitchen Assistant Joined: 2021

Started at Park View 2021

Amy

Amy Rabett

Job Title: Care Assistant Joined: 2023

Started at Park View 2023

Amy

Amy Ridley

Job Title: Care Assistant Joined: 2020

Started at Park View 2020

Lisa

Lisa Farrow

Job Title: Well-Being Assistant Joined: 2013

Started at Park View 2013

Elizabeth

Elizabeth Cotton

Job Title: Hospitality Assistant Joined: 2013

Started at Park View in 2013

Ryan

Ryan Guingona

Job Title: Team leader Joined: 2024

Started at Park View in 2024.

Caroline

Caroline Smith

Job Title: Housekeeper Joined: 2022

started at Park View in 2022

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