Park View Care Home

1 Chantry Close, Ipswich IP2 0QR
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9.8 190 Reviews
  • Park View Care Home, Ipswich
Park View, part of First Care Homes is an attractive modern, purpose-built care home, providing residential, nursing and dementia care for up to 61 elderly people. Close to local transport and amenities, it is just one mile away from Ipswich, the bustling county town of Suffolk.

Park View is nestled within attractive landscaped gardens, with a large glass frontage which provides fantastic views of the gardens and overlooking Chantry Park. As well as a comprehensive activities programme, Park View has a surround sound cinema, a therapy room offering aromatherapy along with a library, activity kitchen, Bistro, residents own garden, balconies and terraces. All bedrooms have ensuite wet room, telephone, flat screen TV with Freeview and Sky channels.

Park View also offers residents a private dining room for special occasions including family functions.
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Care Provided by Park View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1645
  • Self-Funded Residential Dementia Care: from £1645
  • Self-Funded Nursing Care: from £1800
  • Self-Funded Nursing Dementia Care: from £1800
  • RESPITE Self-Funded Residential Care: £1640 – £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1807
  • RESPITE Self-Funded Nursing Care: from £1807
  • RESPITE Self-Funded Nursing Dementia Care: from £1807

(These prices are only a guideline, please contact Park View Care Home to find out the exact price for your requirements.)

The price(s) shown are provided by the care home. Contact Park View Care Home for full pricing details and T&Cs.

Contact Park View Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Park View Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Carol Rhind (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (69)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (69)

Parking

  • On site parking, with disabled parking and electric points available

Park View Care Home Reviews (190)

9.8

Park View Care Home has a Review Score of 9.8 (9.815) out of 10, based on 36 reviews in the last 2 years.
Over all time Park View Care Home has 190 reviews.

Overall Experience
  • 156
  • 32
  • 1
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Date Published
  • 190
  • 9
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  • 36
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Reviewer Connection to Park View Care Home
  • 60
  • 33
  • 20
  • 14
  • 9
  • 7
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  • 3
  • 3
  • 3
  • 2
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  • 1
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Total of 190, showing 141-160
Review from Maureen H (Daughter of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been here almost 2 yrs and members of our family visit every day. Mum has been looked after very well so we know she's looked after and is happy and as well as can be expected with her dementia.
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Review from Brian F (Son of Resident) published on 6 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Park View highly enough. My mum is receiving "End Of Life "care. The staff are all kind, efficient and helpful. The care home is spotlessly clean, has excellent facilities. It has a very welcoming feel to it. Thoroughly recommended.
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Review from Elizabeth B (Niece of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found the place very clean, staff are friendly and helpful. The care given is excellent. Everyone is treated with respect and dignity (visitors included). The safety and security is very good, the rooms are light and airy and comfortable.
Reply from Helene Schwabe-Magill, Customer Relations at Park View Care HomeThank you for your comments, your views are important to us and enable us to maintain our service levels.
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Review from Arthur R (Resident) assisted by family/friend published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very well cared for by all the staff.
The amenities are very good. The rooms are clean.
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Review from Joan R (Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a thoroughly good time following a difficult operation. The staff were very caring and the food was excellent. I came out feeling infinitely better than on entry. I will certainly consider future periods of respite with you.
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Review from Carol G (Friend of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is amazing and surroundings homely.
People with end of life care have a quality of life they deserve.
Friends are made very welcome and get included in the care and work together with us.
Feel most humble for our friend at this stage of life. A big thank you.
Very relaxing environment.
Reply from Helene Schwabe-Magill, Customer Relations at Park View Care HomeVery many thanks for your kind comments.
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Review from Lynn P (Mother of Resident) published on 9 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has settled in very well. The staff are all very friendly and helpful. The food is very good. The activities are excellent, there is always something going on. I would fully recommend the care home to anybody.
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Review from S L (Sister-in-law of Resident) published on 27 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home, staff very friendly and helpful. Plenty of stimulation for guests. Hope I can find a home as good when I need one for myself.
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Review from Sara M (Daughter of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are well trained, courteous and respectful. Nothing is too much trouble. The facilities are really nice and you are made to feel at home.
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Review from Miriam M (Daughter of Resident) published on 19 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Park View was always immaculate, both in and out.
We made good use of the lovely terrace and 'big window' area on the top floor, made my mother feel connected to the real world of people and traffic.
Food appetising and favourites noted.
I never dreaded visiting.
All staff respected our wishes.
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Review from Stephen W (Resident) assisted by family/friend published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean and friendly. All staff are approachable and helpful. Care is very good and professional.
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Review from J E (Daughter of Resident) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class all round care.
Food is particularly excellent.
The decoration of the home is excellent and of a high standard.
Very kind and patient with residents.
Huge variety of activities to keep residents stimulated and occupied.
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Review from Ann R (Wife of Resident) published on 27 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident on the Dementia floor for 9 months and has never once asked to come home. The care is exceptional and activities arranged for mornings and afternoons are excellent, hence the attention he gets is obviously the reason he is so happy.


Our daughter married on 2nd September

and the Park View Manager kindly loaned us a carer for 3 hours. The carer had dressed him in his suit ready for when our daughter arrived in a vintage car at Chantry Close. Staff gave them a really warm send off. On arrival at the church, her father was able to walk her down the aisle, which was so emotional. We couldn't have coped without the chosen carer who was exceptional, sitting with him in the front pew helping him to trace the order of service and generally on hand to help him with his personal needs and placing him in position for photos, etc.


Thank you so much for such love and kindness shown to us all on this special day and every day I visit.

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Review from Sue P (Daughter of Resident) published on 4 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has now been resident at Park View Care Home for a year. It was a very difficult time for mum, dad, my brother, sister and I when we realised we could no longer care for mum at home. The staff at Park View were kind, caring and supported all of us through this difficult transition. We were encouraged
to surround mum with her own belonging, memories from home, photographs etc. Dad visits daily and is welcomed and supported as well as mum.
Park View has an excellent activity programme, mum has vascular dementia and reminiscence and activities to encourage physical and mental well being are essential.
The care provided is individualised and the carers are responsive to mums needs, the surroundings are of a very high standard, clean and homely.
The food is of a very high standard and on several occasions, we have held family celebrations at the home.
I am happy to recommend Park View and when I discussed this review with mum she too is happy to recommend Park View to other people.
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Review from Janet O (Daughter of Resident) published on 15 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was one of the first residents when the home opened as new. She received excellent care during the last five years and joined in the many activities. All the staff treated her like family. Sadly, today we held the wake in the care home and many of the staff waved her off to the crematorium.
The last days of her life were filled with constant visits from the caring staff. I can't praise them enough. First class care.
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Review from Sharon S (Daughter of Resident) published on 14 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently came home from the United States with my family for a vacation and this was our first time seeing Park View. My dad is a resident in the dementia unit and I cannot praise these people enough for the care he gets. The staff are wonderful not only with him but the whole family, the food looked
and smelled delicious and generous portion sizes as well as a good variety to choose from. The place was lovely and clean and every staff member really made me feel confident that Dad was well taken care of.
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Review from Steven S (Son of Resident) published on 9 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had a very enjoyable two week stay (respite for my father). She had previously been totally resistant to going into a 'home' but has now said she would happily return to Park View if necessary in the future.
The environment created by the very friendly staff is excellent.
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Review from S M (Daughter of Resident) published on 8 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has only been at the care home a short time but enjoys the activities that are put on each day. Today, the care home had put on a lovely garden party for the residents and their families. Seeing my dad enjoy himself so much is a real tonic and credit to all the staff for laying on such a lovely
day, The staff are all very caring and I am really happy that my dad is being so well looked after. Thank you so much.
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Review from Roger S (Son of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A care home that cares.
The staff and management understanding of complex issues always polite and friendly.
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Review from C D (Mother of Resident) published on 28 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was worried as to whether mum wold settle in at the care home but she has settled and the staff are excellent with her.
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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Park View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.815 for Park View Care Home is calculated as follows: ( (374 Excellents x 5) + (40 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 426 Ratings = 4.815
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Park View Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (15)

Lindsey

Lindsey Reader

Job Title: Deputy Manager Joined: 2023

Started in 2023

Sharon

Sharon Bowen

Job Title: Customer Relations Manager Joined: 2017

I started working at Park View in May 2017, I started here as a Care Assistant and worked my way up to Head of care then I did my NVQ Level 5 and then progressed as a Customer Relations Manager. I love meeting new people and getting to hear all about people's loved ones.
in my spare time, I enjoy spending time with my family and watching my granddaughter grow up!

Lorraine

Lorraine Pretlove

Job Title: Head of Wellbeing Joined: 2019

Started in 2019

Ashton

Ashton Wiles

Job Title: Head of Care for Dementia Joined: 2013

Started in 2013

Bev

Bev Dean

Job Title: Head Housekeeper & Laundry Joined: 2012

I started at Parkview when it opened in 2012. My dad was the very first resident in the home.
My first role was as a care assistant working on the Dementia floor.
My role then changed to be one of the domestic assistants and I worked my way up to become supervisor and now Head Housekeeper.
Me and my team of domestic assistants have pride in our work to keep the home a clean and pleasant environment for our lovely residents.

Jean

Jean Miller

Job Title: Head of Reception Joined: 2012

Head of reception

Jim

Jim Pretlove

Job Title: Site Maintenance Operative Joined: 2021

Started in 2021

Darren

Darren Morton

Job Title: Head Chef Joined: 2018

Started in 2018

Donna

Donna Batterham

Job Title: Chef Joined: 2017

Started at Park View 2017

Natasha

Natasha Kettering

Job Title: Kitchen Assistant Joined: 2016

Started at Park View in 2016

Harvey

Harvey Teague

Job Title: Kitchen Assistant Joined: 2021

Started at Park View 2021

Amy

Amy Ridley

Job Title: Care Assistant Joined: 2020

Started at Park View 2020

Lisa

Lisa Farrow

Job Title: Well-Being Assistant Joined: 2013

Started at Park View 2013

Elizabeth

Elizabeth Cotton

Job Title: Hospitality Assistant Joined: 2013

Started at Park View in 2013

Caroline

Caroline Smith

Job Title: Housekeeper Joined: 2022

started at Park View in 2022

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Park View Care Home to verify any information. View our terms and conditions. Park View Care Home has an Enhanced Service - more info.