Westbury Court

6 Station Road, Westbury BA13 3JH

Westbury Court is located in the Wiltshire countryside with access to all local shops and amenities. The home provides residential, nursing, respite, palliative and dementia care.

Featuring 60 spacious, en-suite bedrooms each with its own wet-room, the home also offers a comfortable lounge and dining room on each floor, as well as on-site hairdressing and a landscaped garden.

Part of the brighterkind group, with their pioneering approach to care, staff focus on understanding what quality of life means to each person. The dedicated team will ensure every person feels valued and cared for, providing the right experiences to help your loved one live life to the fullest.

The home is furnished to a high-standard and has its own landscaped gardens where residents can play bowls and p├ętanque, or relax on the patio in the summer, where the home hosts regular barbecues.

A team of skilled chefs prepare nutritious and fresh meals on-site daily, catering to special requirements

Westbury Court offers residents a range of daily activities and regular events and excursions out.

Group: brighterkind

Person in charge: Holly Caswell (Home Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Westbury Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Westbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Westbury Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.692 for Westbury Court is calculated as follows: ( (143 Excellents x 5) + (54 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 201 Ratings = 4.692

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.917 Points relating to the number of positive Reviews for Westbury Court is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 11 Reviews ÷ 12 Target = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Westbury Court has a Review Score of 9.6 (9.609) from 17 Reviews


Average Ratings

  • Excellent
    13
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westbury Court?

  • Extremely LIKELY
    16
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westbury Court

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    2
  • Civil Partner of Resident/Service User
    1
  • Cousin of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

I am completely satisfied with the standard of care and accommodation at Westbury Court. I have also found all the administrative staff and managers easy to deal with and empathetic. The activity staff are energetic and engaging to all.
The only very slight negative is the standard of food which is at times a little lacking.

How likely would you be to recommend Westbury Court? Extremely Likely

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Average Rating:   4.7 out of 5

When my father was admitted to hospital he was being difficult due to his dementia. When he was discharged the only place our family wanted him to go was Westbury Court. We stood our ground and thankfully he was admitted in January 2018

The care that my father has received since he moved to Westbury Court in January has been nothing short of excellent
He has advanced dementia and can be difficult. The staff have shown him such care and kindness and told me they adore him and what a lovely man he is - always nice to hear that about a relative who is poorly.

They have welcomed all my father's family into their "care staff family".

They have kept us informed at every stage of my father's treatment and care including immediate notification if he falls, sees the Dr or paramedics and is admitted to hospital.

They treat him with the utmost respect

I have nothing but the highest praise for the care and admin staff and would recommend Westbury Court to anyone who needs to be cared for.

How likely would you be to recommend Westbury Court? Extremely Likely

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Average Rating:   5 out of 5

My mother, by mistake at 3am one morning, pushed the emergency button for the light. I was hardly out of bed before two men were in my room. I only wanted to go to the bathroom but they were instantly in my room. What more could I have wished for had I been unwell.

How likely would you be to recommend Westbury Court? Extremely Likely

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Average Rating:   5 out of 5

In late November I had a visit to look round Westbury Court which was followed by an assessment of my mother in our home. In both cases, the members of staff were thorough, friendly and very caring which immediately gave me a great impression. From my mother's first day in the home, we were greeted by various staff members wanting to chat and introduce themselves instead of just doing their jobs. My mother settled in immediately and is very content. She is thriving on the care she is receiving, which is second to none. I am also very impressed with the various activities available to residents. Highlights have been a visit from reindeer and live entertainment with lovely refreshments at Christmas. There is knit and natter, gentle exercise sessions, regular live entertainment and much more. PAT dogs are a big hit too. My mother's room is lovely. It is spacious and has a good en-suite. Everywhere is always clean and fresh. I thoroughly recommend Westbury Court.

How likely would you be to recommend Westbury Court? Extremely Likely

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Average Rating:   4.5 out of 5

Very pleased with the care my mother-in-law received. We were kept informed on how she doing and looked well and rested when she returned home. Found staff friendly and helpful.

How likely would you be to recommend Westbury Court? Extremely Likely

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Average Rating:   4.8 out of 5

My partner enjoyed her stay at Westbury Court for a fortnight's respite. The staff were both welcoming and reassuring, and help and support was pitched at the right level - not intrusive but alertly ordinary. She is likely to return for further respite stays in future. All was clean and tidy and she was impressed that when staff returned laundry it was put away. The food was plentiful, everything worked, all rooms were accessible and able to accommodate a powered wheelchair. She enjoyed a range of activities, especially the PAT therapy dog and the visits from the pre-schoolers. There was generally a lively and positive atmosphere during the day and all staff were chatty and personable. She found the presence of nursing staff on site very reassuring, should she have needed their attention and this helped her be more relaxed overall. All administrative arrangements were dealt with efficiently and accurately and front desk staff were informative and cheery.

How likely would you be to recommend Westbury Court? Extremely Likely

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Average Rating:   4.3 out of 5

Warm welcome at Reception set our visit off to a good start. Our relative was content and settled. She mentioned 2 activities she had enjoyed. All the staff, whatever their role, were thoughtful and kind.

How likely would you be to recommend Westbury Court? Extremely Likely

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Average Rating:   4 out of 5

After a wobbly start, my Mother has settled well into a very caring home. The staff are helpful and friendly.
There are different activities for everyone to enjoy.
The food is excellent with a choice of two main meals daily.
If I have any questions the staff have always been supportive and answered all they can.

How likely would you be to recommend Westbury Court? Extremely Likely

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Average Rating:   4.4 out of 5

I would like to thank all the staff at Westbury Court Nursing Home, especially the residential lead and senior carer, for the incredible care given to my friend.
The level of care and dedication was of the highest standards and something quite amazing to observe.

How likely would you be to recommend Westbury Court? Likely

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Average Rating:   4.4 out of 5

My father was resident on the dementia ward for 8 months. Although his behaviour was challenging, the staff treated him with kindness and respect.
The staff made his last months comfortable and brought back a bit of his old self. We will always be grateful for their care and friendship shown to him and our family.

How likely would you be to recommend Westbury Court? Extremely Likely

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Average Rating:   4.9 out of 5

The home is very good and the staff are very friendly. Nothing is too much trouble for the staff.
They always come by and speak to my husband, even the cleaners are friendly and chatty

How likely would you be to recommend Westbury Court? Extremely Likely

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Average Rating:   4.7 out of 5

My Mum has been at Westbury Court Care Home for two years now. She is very happy there. Staff are very caring and helpful. Have had a few problems with management in last year, but are addressing this matter.
Relief management have been and are brilliant. Entertainment is very good.

How likely would you be to recommend Westbury Court? Extremely Likely

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Average Rating:   4.9 out of 5

My Father-in-law has been a resident at Westbury Court care home since December 2015. During that time, he has received excellent care from very caring staff. The home is always very clean and presentable. The quality of food is generally very good with an excellent choice available, showered, clean clothes and regular clean bedding. His room is always kept clean and tidy.
All in all, a very high standard of care, Highly recommended.

How likely would you be to recommend Westbury Court? Extremely Likely

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Average Rating:   5 out of 5

First class care from the day our father entered the home and until the day he passed away management more than helpful and very friendly. Care staff we found to be more than professional in the caring of our father, nothing was too much trouble.

How likely would you be to recommend Westbury Court? Extremely Likely

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Average Rating:   4.6 out of 5

My father-in-law was here in palliative care and was well looked after. We needed to find somewhere for mum to have respite care where she would have plenty of stimulation and activities. Westbury Court seems to have done that very well and mum has been very happy.

How likely would you be to recommend Westbury Court? Extremely Likely

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Average Rating:   5 out of 5

The Westbury Court Care Home is a very friendly place and the staff are wonderful people. Nothing is too much trouble and they are always willing to help. The night staff are very good and check on my wife hourly throughout the night. My only wish is the food could be better at lunch and supper times.

How likely would you be to recommend Westbury Court? Extremely Likely

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Average Rating:   4.8 out of 5

Westbury Court is a fairly new home and experienced some issues with management and staff problems. This is all in the past now and all staff members are always keen to help both residents and visitors. The home is always looking to improve the daily lives of the residents and does it's best to tailor the support to individual needs. I am happy to recommend this home to friends who may be in need of the services it offers.

How likely would you be to recommend Westbury Court? Extremely Likely

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Average Rating:   4.7 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: brighterkind

Date: Thursday 01 Feb 2018

more details

June 2017

April 2017

Top 20 Large Care Home Groups 2017

Recipient: brighterkind

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Westbury Court