Westbury Court

6 Station Road, Westbury BA13 3JH
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9.7 100 Reviews
  • Westbury Court, Westbury
Westbury Court Care & Nursing Home is located in the market town of Westbury close to Trowbridge and Frome. The care home provides the highest standards of residential, nursing, respite, palliative and dementia care. The highly trained staff team are on hand around the clock to provide person-centred care and support and ensure people embrace every opportunity to enjoy the next chapter of their lives.

Featuring 60 spacious, en-suite bedrooms each with its own wet-room, the home also offers a comfortable lounge and dining room on each floor, as well as on-site hairdressing and a landscaped garden. The moment you step across the threshold, you’ll be embraced by its warm and welcoming atmosphere. The Wellbeing team get to know each resident and offers a personalised range of daily activities, encouraging people to continue to enjoy their hobbies and interests. The catering and hospitality teams ensure everyone benefits from a healthy and nutritious diet with daily menus to cater to all tastes and preferences.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Nursing Care: from £1650
  • RESPITE Self-Funded Nursing Dementia Care: from £1650

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Westbury Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jane Jones (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • Visitors are welcome at any time.

Parking

  • Onsite car park.

Westbury Court Reviews (100)

9.7

Westbury Court has a Review Score of 9.7 (9.739) out of 10, based on 14 reviews in the last 2 years.
Over all time Westbury Court has 100 reviews.

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Review from Carolyn P (Daughter of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here are incredibly kind and caring towards my Mum. It's nice to know that she's safe so well looked after. I honestly don't think I could have found a better place for her!
Thank you so much
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Review from W C (Daughter of Resident) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum arrived in May 25 and has settled very well. Loves the homely atmosphere, staff are caring and friendly, feels safe and secure. Enjoys socialising with other residents and joining in with the varied daily activities such as quizzes, arts n crafts, cooking etc. Her lovely clean room looks out onto
garden, has en-suite bathroom and we have personalised it with her photographs and ornaments. Her new chapter in her life is now meaningful and happy, thanks to her home environment.
Reply from Jane Jones, Home Manager at Westbury Court

Thank you for taking the time to write your lovely review for Westbury Court Care & Nursing Home. We are pleased to hear that your mum has settled in well and enjoys to socialise with other residents. Your feedback and kind words will be shared with the staff team.

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Review from C P (Daughter of Resident) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westbury Court was my first choice for dad for months before moving him in. The manager ensured that moving my dad to Westbury Court was a smooth and positive experience. My dad is fully reliant on the amazing team after having a stroke but within days of arriving he was talking, laughing, relaxed and
most of all happy. All of the residents are treated like the staffs family, treated with respect and clearly made to feel comfortable. All of the staff are caring and considerate, work as a team and all join in when they can. Even the catering staff get involved with the residents when they visit the floor. If you are looking for a safe, caring, comfortable and relaxed home with plenty of activities and where care needs are met, look no further than Westbury Court.
Thank you everyone.
Reply from Jane Jones, Home Manager at Westbury Court

Thank you so much for taking the time to leave your review for Westbury Court Care & Nursing Home. It's lovely to hear the improvements your dad has made while being in our home. your positive comments and feedback will be shared with the staff team and knowing that you would recommend our home makes everything worthwhile. Warmest wishes,

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Review from B R (Friend of Resident) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan's friend has been at Westbury Court for a while now and is still as happy here as she was the day she arrived. My nan has said multiple times that she would happily reside here. Nothing is too much trouble for anyone and the residents always look happy and well kept. There is always lots going
on if the residents want to partake in organised activities. The garden is lovely and well used in the good weather, the only thing that could be improved is the garden furniture (which is a bit uncomfortable after a while). All the staff I have met are happy, polite and so caring towards all of the residents. Thank you for enriching the lives of everyone but even more so my nan's friend.
Reply from Jane Jones, Home Manager at Westbury Court

Thank you for taking the time to leave your lovely review for Westbury Court Care & Nursing Home. We are so pleased to hear that your nan's friend is happy here and that your nan would happily reside here too. Your kind words and feedback regarding the activities, care and garden will be shared with the staff team. Warm regards,

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Review from A L (Daughter of Resident) published on 23 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Manager is very supportive, she will action issues pretty much as they arise. Deputy Manager isn't visible on the floors enough. My mother doesn't even know who she is after 5 years of residing there. The home is always very clean and the Head House Keeper goes the extra mile always. The care team
work hard and are attentive. Receptionist very supportive and has a lovely professional approach. Nurses need to know more about meds they are administering. Activities needs improvement- not much use of local amenities and garden.
Reply from Lucy Bateson, Marketing Manager at Westbury Court

Thank you for taking the time to leave a review for Westbury Court. All comments and feedback are valuable to us. We appreciate you coming to meet with our Home Manager to discuss your feedback in person and working together with us to enhance our service and care.

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Review from D S (Son of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although Dad's stay was short Jan-March 2025. He was very happy & comfortable in his new home. Right from the top, the senior carers, the care assistant & support team were fantastic, supportive, caring & had a great passion for what they were doing.
They even made special meals for Dad as he was
not eating.
We cannot fault the loving care given to Dad in his final months.
Thank you from the family.
Reply from Jane Jones, Home Manager at Westbury Court

Thank you for taking the time to leave a lovely review for Westbury Court. It was our pleasure to care for your Dad in his final months. We will share your kind words with the staff team.

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Review from Susan B (Mother of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the way my son is being cared for. The staff are so caring and he never bothers them unless he has to. He laughs with them giving them lots of banter but they then give it back. There's one particular carer that he likes very much, and she treats him like a son. I will never stop
praising the home and I tell everyone how good they are. I'm so pleased he was placed there.
Reply from Jane Jones, Home Manager at Westbury Court

Thank you for your review, it's great to hear that your son has settled well and bonded with our staff team here at Westbury Court.

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Review from N D (Daughter of Resident) published on 28 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was with Westbury Court for 15 months and received excellent care. All the staff treated him with dignity and respect, as well as being caring not just towards him but towards us as a family also. The room and facilities provided everything he needed and were always kept clean and well looked
after. I live several hours away and it was very reassuring to know he was in such good care and that the staff were proactively communicating any change in his wellbeing. Towards his end of life the home could not have been more supportive and understanding and I would like to thank them for everything that they did for my dad and our family. I'll miss my dad but I will also miss visiting Westbury Court.
Reply from Jane Jones, Home Manager at Westbury Court

Thank you for leaving a review for Westbury Court, it's wonderful to hear how pleased you've been with our care of your father.

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Review from S B (Wife of Resident) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience of Westbury Court Care Home has been absolutely brilliant. The staff are loving, caring and always have a smile. Knowing my husband was in such good hands gave me peace of mind. I sincerely recommend this home one hundred per cent.
Reply from Jane Jones, Home Manager at Westbury Court

Thank you so much for taking the time to leave a review for Westbury Court Care Home. It's wonderful to hear that you would recommend our home and your kind and positive feedback will be shared with the staff team.

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Review from T B (Son of Resident) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been in the Westbury Court Care Home since October 2023. During his time the service provided by all the staff has been excellent in all aspects. I can't praise them highly enough and would like to thank them for everything they have done.
Reply from Jane Jones, Home Manager at Westbury Court

Thank you for taking the time to write a review for Westbury Care and Nursing Home. Your kind words and positive feedback will be shared with the staff team. It has been our pleasure to care for your Dad and include him in the Westbury Court family.

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Review from M S (Sister of Resident) published on 4 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Knowing he is in good care. The carers and receptionist are always friendly and welcoming.
Reply from Jane Jones, Home Manager at Westbury Court

Thank you for taking the time to leave your review for Westbury Court Care and Nursing Home. It's our pleasure to care for your brother and that you find the home friendly and welcoming.

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Review from R B (Daughter of Resident) published on 25 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always very friendly and quick to respond to any requests. Mum is becoming more settled as time goes by.
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Review from G L (Daughter of Resident) published on 24 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum moved in at beginning of March but unfortunately has spent two of those weeks so far in hospital so it's early days. She has always been very anti-care homes so she is still 'adjusting' but gradually seems to be settling reasonably well given the circumstances. We have found all the staff very friendly,
welcoming and the atmosphere is happy. The staff always manage to answer all our questions! The home is clean and bright. I am aware it is not easy, but I would like Mum to have a little more stimulation, particularly with things she is interested in - when she is not asleep of course! A lot of aimless wanderings seem to occur. I do find it hard to accept that so many of Mum's clothes and possessions go on regular walkabouts, some more important than others. However, I am aware this seems to be a regular issue with care homes in general but I feel rather sad about it. Unable to comment about the food, Mum doesn't eat particularly well and she doesn't comment.
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Review from E C (Daughter of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good care is taken of my mother. The food leaves much to be desired. (There is a company that caters for many care homes and has great feedback). Good food is necessary for health and well-being. Meals should be good enough to require no other food, this is not always the case. The carers and receptionist
are always friendly and welcoming.
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Review from Colin M (Son of Resident) published on 21 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mum has arrived I have seen a very positive improvement in her. She loves the food and the way the staff are so supportive. She really enjoys all the activities that are in place. Mum also enjoys being in the garden. In her previous home, Mum really struggled as was very low and always upset.
Since February when she moved here, she had shown a greater belief and wanting in her life. Thank you.
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Review from A G (Respite Resident) published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From arrival to departure 100% care. No hesitation to recommend fully. I think one sentence says it all. Hand on Heart. If I know only a short time to live this is my dream place to expire. Every member of staff in the home is lovely and I will return when able. The manager is perfect and comes around
every day. You should be proud of her.
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Review from J P (Daughter of Resident) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, welcoming staff. Nothing is too much trouble. The room is bright and airy, and the food looked delicious. Mum was very wary about moving from her own home, but she is starting to settle well.
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Review from Arthur G (Respite Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Faultless, from arrival to departure. The staff at every level really good, engaging, and smiling, the home manager always makes an effort to inspect and is approachable.
I'm 70, male, never been out for respite, but here I found it 101% perfect.
I have no problem saying after my stay, if you are
looking for respite care for an elderly mum or dad, I don't believe you will find better.
My sincere thanks to everyone.
Respect.
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Review from Nicki M (Daughter-in-law of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law regularly tells us how happy she is in this care home. The staff are all lovely and friendly and everyone there seems to be relaxed and happy every time we visit. There regularly seem to be a lot of activities for the residents. My mother-in-law also enjoys spending time in the garden.
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Review from Sue P (Daughter-in-law of Resident) published on 29 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the Westbury Care Home enough.
We did not know what to expect especially as we have not been in this position before and the care home was chosen for us due to the circumstances of end-of-life care. It's hard not to have a bad preconceived idea of care homes but The Westbury Care Home
is the total opposite, all the staff are friendly, caring, supportive and cannot do enough not only for the resident but also for the family.
From the moment you walk into the home's reception, it is welcoming and it has the feel of a hotel the rooms are clean and furnished nicely and you are allowed to bring in anything to make it as homely as possible. Nothing is too much.
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Current Review Score: 9.7 (9.739)

Overview of Review Score

The Review Score of 9.7 (9.739) out of 10 for Westbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.739 for Westbury Court is calculated as follows: ( (125 Excellents x 5) + (31 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 161 Ratings = 4.739
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westbury Court is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 May 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Jane

Jane Jones

Job Title: Home Manager Joined: 2024

Jane is our Home Manager at Westbury Court. Jane is passionate about providing the very highest standards of care and support and enjoys getting to know our residents and their families.

Frequently Asked Questions about Westbury Court

What types of Care is Westbury Court registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Westbury Court have?

There are 63 Single Rooms.

What are the Facilities & Services at Westbury Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westbury Court to the centre of Westbury?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westbury Court to verify any information. View our terms and conditions. Westbury Court has an Enhanced Service - more info.