Westbury Court

6 Station Road, Westbury BA13 3JH
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9.7 100 Reviews
  • Westbury Court, Westbury
Westbury Court Care & Nursing Home is located in the market town of Westbury close to Trowbridge and Frome. The care home provides the highest standards of residential, nursing, respite, palliative and dementia care. The highly trained staff team are on hand around the clock to provide person-centred care and support and ensure people embrace every opportunity to enjoy the next chapter of their lives.

Featuring 60 spacious, en-suite bedrooms each with its own wet-room, the home also offers a comfortable lounge and dining room on each floor, as well as on-site hairdressing and a landscaped garden. The moment you step across the threshold, you’ll be embraced by its warm and welcoming atmosphere. The Wellbeing team get to know each resident and offers a personalised range of daily activities, encouraging people to continue to enjoy their hobbies and interests. The catering and hospitality teams ensure everyone benefits from a healthy and nutritious diet with daily menus to cater to all tastes and preferences.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Nursing Care: from £1650
  • RESPITE Self-Funded Nursing Dementia Care: from £1650

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Westbury Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jane Jones (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • Visitors are welcome at any time.

Parking

  • Onsite car park.

Westbury Court Reviews (100)

9.7

Westbury Court has a Review Score of 9.7 (9.739) out of 10, based on 14 reviews in the last 2 years.
Over all time Westbury Court has 100 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Westbury Court
  • 42
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  • 5
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Total of 100, showing 21-40
Review from J P (Son of Resident) published on 29 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an excellent care home, my father is treated with respect and dignity. All the staff are excellent. The rooms are clean and the food is second to none, nothing is too much trouble, would 100% recommend this care home.
Reply from Harriet Sharland, Marketing Administrator at Westbury Court

Thank you for taking the time to share your father's positive experience with us. We're overjoyed to learn that your dad is thriving in our care. We're here to provide a safe and nurturing home for all our residents. Thanks.

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Review from E S (Respite Resident) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very enjoyable stay.
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Review from Peter L (Son of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother will have been a resident at Westbury Court for two years this year. She is 96 years of age and a long way from home. My family and I are regular visitors, at least once a week in fact. The care she receives at Westbury Court is second to none. The staff are exceptional and it is a testament
to them all that she often talks about them as friends. She enjoys the activities she is able to attend. As a family, we are happy in the knowledge that in her advanced years, she is well cared for, secure and content at Westbury Court.
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Review from S W (Son of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westbury Court - the staff team carers, nurses, housekeeping and admin were all very professional and maintained a high standard of care, friendliness, helpfulness and warmth. This wrapped around Dad and extended to the whole family. Dad's life was enriched whilst at Westbury Court, he was now in a
safe place which also ensured Dad was valued and treated with care, kindness and respect. Dad had a fulfilled time at Westbury Court, which he felt was his home, full of caring 'friends'. Dad lost all anxiety and fear whilst at Westbury Court. The dignity given to him and his family in his final days was excellent and without fault.
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Review from F M (Wife of Resident) assisted by family/friend published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff that have been dealing with my husband have been very caring and helpful. They have quickly responded to queries and worries we have had. He has had exceptional care, and I cannot fail anything or anyone.
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Review from N H (Resident) published on 22 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant.
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Review from J L (Stepdaughter of Resident) published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care that my stepdad has received since being at Westbury Court, from the cleaners through to the management. The home is spotless, the food is good and they care so much about his care and his needs. I feel comforted that although I live so far away that he is safe and that they
all really care about him and his welfare. He is treated with kindness and dignity. Thank you.
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Review from Deborah S (Daughter of Resident) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into the home after a few months in hospital and she says she feels at home. Mum always said she didn't want to go into a home but when we take her out for a coffee, she drinks it and then says 'come on it is time to go home'. What more can I say?
The home is always clean and tidy, staff
are always caring and friendly and they like to have a good laugh with the residents. She has also put on weight as she is getting the nourishment she needs which she wasn't getting when she was living at home on her own.
Mum especially enjoys the music sessions when she has a good old sing-along and dance (with the help of her 3-wheeled walker!)
So glad we found a home where she feels safe and looked after.
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Review from J R (Son of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and the home, in general, have been nothing short of fantastic over the last 9 months since Mum moved in. Nothing seems too much trouble and their happy and helpful nature (even during the Covid restrictions) has made a difficult time so much easier on both Mum and her family. The fact that
Mum is happy and feels more than at home at Westbury Court says it all really especially as she had to leave her own home of 8 years at short notice following a fall.
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Review from Pamela A (Daughter of Resident) published on 8 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent run care home and staff are always extremely helpful. My mum has a great bond with one carer. 10/10 for Westbury Court.
Reply from Katie Barnett, Marketing Administrator at Westbury Court

Thank you, Pamela, for letting us know how we are doing at Westbury Court Care Home. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Jan G (Daughter of Resident) published on 14 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I walked into Westbury Court, I know that I had chosen the right place for my mum. Everyone is so caring, it feels so homely and clean. The care she gets is second to none and I couldn't wish for any more for her. She loves the food and likes to be able to choose her menu. She always
looks clean and tidy, now even wearing her jewellery which hasn't happened for a very long time! I can now stop worrying, knowing she is being looked after.
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Review from A M (Friend of Resident) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my friend for just over a year since she came to Westbury Court. I have consistently found the care staff and everything about the home caring and very good. However, my friend equally consistently complains about the food - literally on every visit. It's limited and quite stodgy,
she says there is not enough fresh fruit etc. Meat is tough. Pudding is cake and custard.
Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you for your comments about Westbury Court. We appreciate you taking the time to give feedback and letting us know how we are doing.
Our menus are created with feedback from residents and reflect their likes and dislikes. Residents have a food passport to capture any particular requirements or wishes in relation to food or the serving of meals. As well as conducting twice-yearly surveys, we hold regular meetings with our residents where any concerns are raised and discussed; this includes sharing feedback on the menus with our Chef.
If our menu features something that is not to their liking, residents are able to request an alternative menu or order something from our Chef’s special menu that day.
We have Hydration Stations located around the home with a variety of drinks, both hot and cold available, as well as snacks and fruit bowls in communal areas.
Thank you again, if you would like to discuss any of this further, please reach out to us directly at the home.

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Review from Ruth K (Ex Family Member) published on 2 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the way my ex-husband is being looked after. His needs are complex but the staff are wonderful with him.
Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you, Ruth, for letting us know how we are doing at Westbury Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from C G (Daughter of Resident) published on 2 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came into the home in a very anxious state but has settled very well. The staff are very warm and friendly and the food is great, think Mum has put on weight.
Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you for your positive feedback towards Westbury Court Care Home. One of our top priorities is to provide comfort in the home so all residents feel welcomed. We are so pleased to hear how well your mum has settled in. If there is anything more we can do, please do not hesitate to reach out.

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Review from T P (Husband of Resident) published on 2 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff friendly, caring and always approachable. Cleanliness is second to none, rooms are always kept nice. I would certainly recommend the care home.
Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you for your comments about your recent experience at Westbury Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Carl G (Son of Resident) published on 6 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care home, of the ones we reviewed for my father, this was the best. The rooms are great, like a nice hotel. The building is new and designed for care, not a converted victorian house. All the staff are friendly and welcoming. I couldn't wish for a better place or care.
Put in a bar and
pool, and I'd book myself in!
Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you, Carl, for letting us know how we are doing at Westbury Court Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.

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Review from Keith B (Son of Resident) published on 6 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, kind and considerate. Staff are professional and welcoming.
Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you, Keith, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Fred N (Son-in-law of Resident) published on 30 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely nice home, mother is well looked after and very friendly staff. Would highly recommend.
Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you, Fred, for letting us know how we are doing at Westbury Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Susan D (Daughter of Resident) published on 11 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff at Westbury Court are friendly, helpful, polite, considerate and above all caring. They make the atmosphere at the home incredibly warm and happy, always making visits a positive experience. It's gratifying to know that Dad is in such capable hands. He's really settled in well and is
always saying how well he is being looked after.
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Review from Elizabeth B (Daughter of Resident) published on 3 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been very happy here in the home. The staff are excellent and nothing is ever too much trouble. The staff inform my sister and I if any problems arise. The activities have been excellent during a very difficult period.
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Current Review Score: 9.7 (9.739)

Overview of Review Score

The Review Score of 9.7 (9.739) out of 10 for Westbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.739 for Westbury Court is calculated as follows: ( (125 Excellents x 5) + (31 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 161 Ratings = 4.739
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westbury Court is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 May 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Jane

Jane Jones

Job Title: Home Manager Joined: 2024

Jane is our Home Manager at Westbury Court. Jane is passionate about providing the very highest standards of care and support and enjoys getting to know our residents and their families.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westbury Court to verify any information. View our terms and conditions. Westbury Court has an Enhanced Service - more info.