Westbury Court

6 Station Road, Westbury BA13 3JH
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9.8 102 Reviews
  • Westbury Court, Westbury
Westbury Court Care & Nursing Home is located in the market town of Westbury close to Trowbridge and Frome. The care home provides the highest standards of residential, nursing, respite, palliative and dementia care. The highly trained staff team are on hand around the clock to provide person-centred care and support and ensure people embrace every opportunity to enjoy the next chapter of their lives.

Featuring 60 spacious, en-suite bedrooms each with its own wet-room, the home also offers a comfortable lounge and dining room on each floor, as well as on-site hairdressing and a landscaped garden. The moment you step across the threshold, you’ll be embraced by its warm and welcoming atmosphere. The Wellbeing team get to know each resident and offers a personalised range of daily activities, encouraging people to continue to enjoy their hobbies and interests. The catering and hospitality teams ensure everyone benefits from a healthy and nutritious diet with daily menus to cater to all tastes and preferences.
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Care Provided by Westbury Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1700
  • Self-Funded Nursing Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1750

Get in touch with us today to arrange a free personal care assessment. This will help us provide a weekly fee tailored to your individual needs. Please note that the prices shown are only a guide — contact our Care Home for an exact quote based on your requirements.

These prices are only a guideline, please contact Westbury Court to find out the exact price for your requirements.

Contact Westbury Court to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Westbury Court to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Jane Jones (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • Visitors are welcome at any time.

Parking

  • Onsite car park.

Westbury Court Reviews (102)

9.8

Westbury Court has a Review Score of 9.8 (9.769) out of 10, based on 16 reviews in the last 2 years.
Over all time Westbury Court has 102 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Westbury Court
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Total of 102, showing 61-80
Review from Jayne D (Daughter of Resident) published on 11 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westbury Court is a wonderful place! My mum is so well looked after, the staff are so caring and kind. They always go above and beyond to make her life easier, and they have become like an extended family to Mum and us. Nothing is too much trouble for them. The activities are varied and interesting,
always something to do. The home is clean and welcoming. Mum enjoys the food provided and the company at mealtimes. It is reassuring to know she is being so well cared for.
Reply from Olivia Shields, Marketing Assistant at Westbury Court
Thank you for letting us know how we are doing at Westbury Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about…read more
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Review from Michelle N (Daughter of Resident) published on 11 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Mum has been in Westbury Court she has been cared for with the utmost care. They were very welcoming and friendly. And since Mum's dementia has worsened her care is exceptional. So I would recommend your care home.
Reply from Olivia Shields, Marketing Assistant at Westbury Court
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Have a lovely day!
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Review from M J (Partner of Resident) published on 10 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner of 33 years has Parkinson's and Dementia Alzheimers. I am unable to care for him aged 80. As much as I miss him dearly. I feel Westbury Court is caring for his needs that I cannot do anymore. He needs 24-hour care.
Reply from Olivia Shields, Marketing Assistant at Westbury Court
Thank you for letting us know how we are doing at Westbury Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about…read more
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Review from Penny R (Daughter of Resident) published on 26 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and compassion showed to my mum and us a family was gold standard. She was very anxious about going to a nursing home for rehabilitation following an amputation but the staff and all the standards were incredible. Even though this was during the pandemic the safety came first and was incredible
but the care of the family and residents was amazing.
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Review from Julie M (Daughter of Resident) published on 6 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father received such excellent care from all of the staff. He had dementia and the love and support he received was second to none. Care staff were kind, gentle and very understanding of his needs. He was very happy and contented and I would recommend this home for any elderly relative with dementia
or residential and nursing.
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Review from P H (Daughter of Resident) published on 22 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father entered Westbury Court for end of life care. We found the home to be well furnished, clean and with friendly, professional staff (administration). The nursing staff were extremely knowledgeable and kept us informed of any change of condition. The staff team was professional and caring but
seemed to be very short in numbers. I feel the care home to be professional with a good, caring staff team.
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Review from D F (Resident) published on 2 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoyed staying here. Everyone helpful and friendly.
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Review from V M (Resident) assisted by family/friend published on 2 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice and clean, people looked after me well. Always someone on hand.
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Review from A B (Daughter-in-law of Resident) published on 30 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very nice and extremely helpful whenever I or other family members have visited. Everyone and thing are always very clean and tidy, and other residents all seem happy. Our loved one is very happy living here, and we, as a family, couldn't be more impressed with the environment they all live
in, and with the staff who work together to look after everyone.
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Review from Mike W (Grandson of Resident) published on 7 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I have visited I have felt extremely welcome. My grandparents always comment how good the carers are and how they can't help enough. I am very satisfied with the home and how they are being cared for.
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Review from J G (Relative of Resident) published on 19 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always very friendly and helpful. They are very caring and patient without Aunt, who can be difficult at times!
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Review from L R (Daughter of Resident) published on 11 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall my mother is happy, the staff are lovely, but at times overstressed.
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Review from J F (Husband of Resident) published on 5 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My review relates to experience subsequent to changes made in September 2019. The atmosphere is good, warm and friendly, welcoming on entry. The staff are having concern for details such as whether jugs are being refilled and attention to details of care. Full marks to the activities facilities as usual.
Altogether I find it to be now a happy place. For those immobile, there is a need to ensure that necessary things are at reach.
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Review from S C (Daughter of Resident) published on 4 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was made very welcome when she arrived at Westbury Court about 3 years ago, after a severe stroke, which had affected her mobility and left her wheelchair-bound. The staff are cheerful and caring, the activities plentiful and varied and I am treated like a part of the Westbury Court family. Mum
feels very secure at Westbury Court.
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Review from Patrick W (Son of Resident) published on 14 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the moment my mother arrived, she was treated with care and respect. Although suffering from dementia, staff spoke to her, allowing her family to listen and step in if needed. After several weeks, the family are all very happy with the support, both medical and social, Mum receives.
The staff
always make us feel welcome when we visit. Access to medical care is uncomplicated due to the relationship with the local community.
Reply from Justine Cowell, Manager at Westbury Court
Thank you for such a lovely review of Westbury Court. We are delighted that your mother has settled in so well and that you feel supported as a family, our team will be happy to receive your praise.
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Review from J M (Respite Resident) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well looked after with excellent food and clients. Staff were very sociable and excellent care for my needs. All medication was given and life was great. I thank the staff for the care I had.
Reply from Alison Geddes, Marketing at Westbury Court
Many thanks for your positive comments about our home, we're delighted to hear how much you enjoyed your respite stay with us and that 'life was great' here at Westbury Court. The team will be pleased…read more
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Review from James Fraser M (Son of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent her final days at Westbury Court.
The care and staff were exemplary. She was treated with courtesy and kindness throughout. Not only was my mother very well looked after, the staff took the time to care for us, providing tea and support at every turn.
Thank you.
Reply from Tessa Matthews, brighterkind at Westbury Court
Thank you for your kind words about the team at Westbury Court Care Home. It's good to hear that during her final days, the team did their very best to care for both your mother and her family. Our…read more
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Review from S W (Daughter of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whenever I visit my mother the staff are always very friendly and welcoming. Mum is always treated with care and kindness. The standard of cleanliness is of a very high standard, the food could be improved at times but on the whole, I am very pleased with Mum's care.
Reply from Tessa Matthews, Marketing at Westbury Court
Thank you for your complimentary comments about our home. We love hearing feedback and your comments will be passed on to the team.
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Review from M M (Wife of Resident) published on 21 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This care home is very good and the staff and carers are all friendly and always speak to you and nothing is too much trouble.
Just occasionally, the carers do not change pads often enough.
Reply from Alison Geddes, Marketing Administrator at Westbury Court
Thank you for your positive feedback on our home, it is great to hear that you think Westbury Court is 'very good' and that the team are friendly, they will be delighted to hear your comments. I have…read more
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Review from Wendy P (Regular Volunteer) published on 11 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This care home is very friendly and welcoming to me and my PAT dog Tyler. It seems to be understaffed at times but some wonderful members of staff have been here for a very long time.
Reply from Alison Geddes, Marketing Administrator at Westbury Court
Thank you for your lovely comments about our home, we are pleased to hear that you find Westbury Court 'friendly and welcoming' and would recommend it to others. We strive to provide a high standard…read more
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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Westbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.769 for Westbury Court is calculated as follows: ( (146 Excellents x 5) + (31 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 182 Ratings = 4.769
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westbury Court is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 May 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Jane

Jane Jones

Job Title: Home Manager Joined: 2024

Jane is our Home Manager at Westbury Court. Jane is passionate about providing the very highest standards of care and support and enjoys getting to know our residents and their families.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westbury Court to verify any information. View our terms and conditions. Westbury Court has an Enhanced Service - more info.