Westbury Court

6 Station Road, Westbury BA13 3JH
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9.8 108 Reviews
  • Westbury Court, Westbury
Westbury Court Care & Nursing Home is located in the market town of Westbury close to Trowbridge and Frome. The care home provides the highest standards of residential, nursing, respite, palliative and dementia care. The highly trained staff team are on hand around the clock to provide person-centred care and support and ensure people embrace every opportunity to enjoy the next chapter of their lives.

Featuring 60 spacious, en-suite bedrooms each with its own wet-room, the home also offers a comfortable lounge and dining room on each floor, as well as on-site hairdressing and a landscaped garden. The moment you step across the threshold, you’ll be embraced by its warm and welcoming atmosphere. The Wellbeing team get to know each resident and offers a personalised range of daily activities, encouraging people to continue to enjoy their hobbies and interests. The catering and hospitality teams ensure everyone benefits from a healthy and nutritious diet with daily menus to cater to all tastes and preferences.
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Care Provided by Westbury Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1700
  • Self-Funded Nursing Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1750

Get in touch with us today to arrange a free personal care assessment. This will help us provide a weekly fee tailored to your individual needs. Please note that the prices shown are only a guide — contact our Care Home for an exact quote based on your requirements.

The price(s) shown are provided by the care home. Contact Westbury Court for full pricing details and T&Cs.

Contact Westbury Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Westbury Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jane Jones (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • Visitors are welcome at any time.

Parking

  • Onsite car park.

Westbury Court Reviews (108)

9.8

Westbury Court has a Review Score of 9.8 (9.845) out of 10, based on 19 reviews in the last 2 years.
Over all time Westbury Court has 108 reviews.

Overall Experience
  • 85
  • 23
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Date Published
  • 108
  • 5
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  • 19
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Reviewer Connection to Westbury Court
  • 46
  • 16
  • 6
  • 5
  • 5
  • 5
  • 4
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 108, showing 61-80
Review from K F (Daughter of Resident) published on 14 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff, nurses, front of house and those behind the scenes, cared for my mum like one of the family. They made her comfortable content and more importantly loved through an incredibly difficult and unpredictable year. They showed compassion and professionalism during Mum's final months. We
were fortunate enough to be with Mum until the end they cared for us, laughed with us and cried with us when it was time. We cannot thank them enough.
Reply from Olivia Shields, Marketing Assistant at Westbury CourtThank you for your kind comments about our care team. We appreciate you taking the time to leave feedback for Westbury Court Care Home. We offer our sincere condolences for your loss, but are so pleased you felt that our team lived up to expectation and treated your mother with dignity and the compassion she deserved during her time at our home. If there is anything more we can do, please do not hesitate to reach out.
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Review from Lisa T (Daughter of Resident) published on 11 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum lived at Westbury Court for 14-months and came to see it as her home. I will be forever grateful for all the love and compassion shown to her by all the staff. Mum always received the nest of care and she often commented on how staff 'went above and beyond' to give her the best care possible.
At the end of Mums life, staff were so caring and supportive, and even in these difficult 'covid' times, they ensured that we were able to be with Mum when she passed. I could see how much Mum was loved by all the staff, and it has given me great comfort now that she is no longer with us.
Reply from Kristen Fitzgerald, Marketing Assistant at Westbury CourtThank you, Lisa, for your feedback and for taking the time to share your experience at Westbury Court Care Home. We are so sorry to hear about your mum but pleased you felt your mum received great care and hope that her time at Westbury Court did see some friendships flourish, especially with the care team.
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Review from Bob B (Son of Resident) published on 7 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came into Westbury Court and straight away made friends. She didn't realise how lonely she was at her own home. The staff are very helpful and caring about all the needs of mum's health etc. When mum was not feeling too good the staff kept me informed of how she was doing.
Reply from Olivia Shields, Marketing Assistant at Westbury CourtThank you, Bob, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Westbury Court Care Home was so positive.
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Review from Tracy M (Niece of Resident) published on 7 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westbury care home is a wonderful place. The staff are all so very lovely, and do an amazing job, going above and beyond. A real feel-good homely feeling as soon as you arrive through the door. I would like to say a special, thank you to the staff. My aunty is a resident there who I, unfortunately,
lost contact with. It is with great thanks to the staff that we are now back in contact.
Reply from Olivia Shields, Marketing Assistant at Westbury CourtThank you, Tracy, for letting us know how we are doing at Westbury Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Nicola M (Daughter of Resident) published on 18 December 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
It has been a difficult year with COVID but the entertainment team has kept us all in touch with our loved ones (Facebook) and have kept all residents entertained. My mum looks very happy. Some of the care team have been very good at communicating with us. It will be lovely to see my mum and all the
lovely staff that have taken care of her during this horrible time.
Reply from Olivia Shields, Marketing Assistant at Westbury CourtThank you, Nicola, for your positive feedback towards Westbury Court Care Home. We are pleased to hear how satisfied you are with the care and activities provided by the home as we are committed to delivering fun and entertainment for all of the residents to enjoy.
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Review from Karin B (Daughter of Resident) published on 11 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since our mum has been at Westbury Court she has been treated with outstanding patience, care and love.
With Covid and not being able to be there as often or to even touch her the staff have been her family and we are so grateful.
It is such a difficult situation putting a loved one in to care but
we couldn't be happier and more grateful for having her living at Westbury Court!
Thank you, everyone!
Reply from Olivia Shields, Marketing Assistant at Westbury CourtThank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Westbury Court Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Jayne D (Daughter of Resident) published on 11 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westbury Court is a wonderful place! My mum is so well looked after, the staff are so caring and kind. They always go above and beyond to make her life easier, and they have become like an extended family to Mum and us. Nothing is too much trouble for them. The activities are varied and interesting,
always something to do. The home is clean and welcoming. Mum enjoys the food provided and the company at mealtimes. It is reassuring to know she is being so well cared for.
Reply from Olivia Shields, Marketing Assistant at Westbury CourtThank you for letting us know how we are doing at Westbury Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Michelle N (Daughter of Resident) published on 11 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Mum has been in Westbury Court she has been cared for with the utmost care. They were very welcoming and friendly. And since Mum's dementia has worsened her care is exceptional. So I would recommend your care home.
Reply from Olivia Shields, Marketing Assistant at Westbury CourtThank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Have a lovely day!
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Review from M J (Partner of Resident) published on 10 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner of 33 years has Parkinson's and Dementia Alzheimers. I am unable to care for him aged 80. As much as I miss him dearly. I feel Westbury Court is caring for his needs that I cannot do anymore. He needs 24-hour care.
Reply from Olivia Shields, Marketing Assistant at Westbury CourtThank you for letting us know how we are doing at Westbury Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Penny R (Daughter of Resident) published on 26 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and compassion showed to my mum and us a family was gold standard. She was very anxious about going to a nursing home for rehabilitation following an amputation but the staff and all the standards were incredible. Even though this was during the pandemic the safety came first and was incredible
but the care of the family and residents was amazing.
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Review from Julie M (Daughter of Resident) published on 6 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father received such excellent care from all of the staff. He had dementia and the love and support he received was second to none. Care staff were kind, gentle and very understanding of his needs. He was very happy and contented and I would recommend this home for any elderly relative with dementia
or residential and nursing.
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Review from P H (Daughter of Resident) published on 22 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father entered Westbury Court for end of life care. We found the home to be well furnished, clean and with friendly, professional staff (administration). The nursing staff were extremely knowledgeable and kept us informed of any change of condition. The staff team was professional and caring but
seemed to be very short in numbers. I feel the care home to be professional with a good, caring staff team.
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Review from D F (Resident) published on 2 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoyed staying here. Everyone helpful and friendly.
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Review from V M (Resident) assisted by family/friend published on 2 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice and clean, people looked after me well. Always someone on hand.
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Review from A B (Daughter-in-law of Resident) published on 30 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very nice and extremely helpful whenever I or other family members have visited. Everyone and thing are always very clean and tidy, and other residents all seem happy. Our loved one is very happy living here, and we, as a family, couldn't be more impressed with the environment they all live
in, and with the staff who work together to look after everyone.
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Review from Mike W (Grandson of Resident) published on 7 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I have visited I have felt extremely welcome. My grandparents always comment how good the carers are and how they can't help enough. I am very satisfied with the home and how they are being cared for.
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Review from J G (Relative of Resident) published on 19 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always very friendly and helpful. They are very caring and patient without Aunt, who can be difficult at times!
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Review from L R (Daughter of Resident) published on 11 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall my mother is happy, the staff are lovely, but at times overstressed.
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Review from J F (Husband of Resident) published on 5 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My review relates to experience subsequent to changes made in September 2019. The atmosphere is good, warm and friendly, welcoming on entry. The staff are having concern for details such as whether jugs are being refilled and attention to details of care. Full marks to the activities facilities as usual.
Altogether I find it to be now a happy place. For those immobile, there is a need to ensure that necessary things are at reach.
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Review from S C (Daughter of Resident) published on 4 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was made very welcome when she arrived at Westbury Court about 3 years ago, after a severe stroke, which had affected her mobility and left her wheelchair-bound. The staff are cheerful and caring, the activities plentiful and varied and I am treated like a part of the Westbury Court family. Mum
feels very secure at Westbury Court.
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Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for Westbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.870 for Westbury Court is calculated as follows: ( (192 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 216 Ratings = 4.87
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Westbury Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 May 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

Jane

Jane Jones

Job Title: Home Manager Joined: 2024

Jane is our Home Manager at Westbury Court. Jane is passionate about providing the very highest standards of care and support and enjoys getting to know our residents and their families.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westbury Court to verify any information. View our terms and conditions. Westbury Court has an Enhanced Service - more info.