Westbury Court

Mum was made very welcome when she arrived at Westbury Court about 3 years ago, after a severe stroke, which had affected her mobility and left her wheelchair-bound. The staff are cheerful and caring, the activities plentiful and varied and I am treated like a part of the Westbury Court family. Mum feels very secure at Westbury Court.

The staff always make us feel welcome when we visit. Access to medical care is uncomplicated due to the relationship with the local community.

Well looked after with excellent food and clients. Staff were very sociable and excellent care for my needs. All medication was given and life was great. I thank the staff for the care I had.

Thank you.

Whenever I visit my mother the staff are always very friendly and welcoming. Mum is always treated with care and kindness. The standard of cleanliness is of a very high standard, the food could be improved at times but on the whole, I am very pleased with Mum's care.

Just occasionally, the carers do not change pads often enough.

This care home is very friendly and welcoming to me and my PAT dog Tyler. It seems to be understaffed at times but some wonderful members of staff have been here for a very long time.

Staff show a caring, affectionate nature to residents.

All the staff are very welcoming and most have a great rapport with my mum.

Can't fault mum's care though, really pleased.

Westbury Court has fulfilled all family requirements since Mum came in, and now we are letting her stay permanently.

My mother is happy in the home.

The activities ladies make sure that there is always plenty for the residents to participate in, their timetable of activities is always varied.

From the first day my Mum moved to Westbury Court, every effort has been made to settle her as quickly as possible and meet her needs. The surroundings and rooms are of a high standard and she is treated with the dignity and respect at 97 she deserves. She is comfortable, safe and has access to everything she needs. The staff give their absolute best and are a credit to Westbury Court. Thank you to everyone for your efforts and care you give to my Mum. It is greatly appreciated by us both.

The only very slight negative is the standard of food which is at times a little lacking.

When my father was admitted to hospital he was being difficult due to his dementia. When he was discharged the only place our family wanted him to go was Westbury Court. We stood our ground and thankfully he was admitted in January 2018

He has advanced dementia and can be difficult. The staff have shown him such care and kindness and told me they adore him and what a lovely man he is - always nice to hear that about a relative who is poorly.

They have welcomed all my father's family into their "care staff family".

They have kept us informed at every stage of my father's treatment and care including immediate notification if he falls, sees the Dr or paramedics and is admitted to hospital.

They treat him with the utmost respect

I have nothing but the highest praise for the care and admin staff and would recommend Westbury Court to anyone who needs to be cared for.

My mother, by mistake at 3am one morning, pushed the emergency button for the light. I was hardly out of bed before two men were in my room. I only wanted to go to the bathroom but they were instantly in my room. What more could I have wished for had I been unwell.

In late November I had a visit to look round Westbury Court which was followed by an assessment of my mother in our home. In both cases, the members of staff were thorough, friendly and very caring which immediately gave me a great impression. From my mother's first day in the home, we were greeted by various staff members wanting to chat and introduce themselves instead of just doing their jobs. My mother settled in immediately and is very content. She is thriving on the care she is receiving, which is second to none. I am also very impressed with the various activities available to residents. Highlights have been a visit from reindeer and live entertainment with lovely refreshments at Christmas. There is knit and natter, gentle exercise sessions, regular live entertainment and much more. PAT dogs are a big hit too. My mother's room is lovely. It is spacious and has a good en-suite. Everywhere is always clean and fresh. I thoroughly recommend Westbury Court.

Very pleased with the care my mother-in-law received. We were kept informed on how she doing and looked well and rested when she returned home. Found staff friendly and helpful.

My partner enjoyed her stay at Westbury Court for a fortnight's respite. The staff were both welcoming and reassuring, and help and support was pitched at the right level - not intrusive but alertly ordinary. She is likely to return for further respite stays in future. All was clean and tidy and she was impressed that when staff returned laundry it was put away. The food was plentiful, everything worked, all rooms were accessible and able to accommodate a powered wheelchair. She enjoyed a range of activities, especially the PAT therapy dog and the visits from the pre-schoolers. There was generally a lively and positive atmosphere during the day and all staff were chatty and personable. She found the presence of nursing staff on site very reassuring, should she have needed their attention and this helped her be more relaxed overall. All administrative arrangements were dealt with efficiently and accurately and front desk staff were informative and cheery.