Westbury Court

6 Station Road, Westbury BA13 3JH
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9.8 108 Reviews
  • Westbury Court, Westbury
Westbury Court Care & Nursing Home is located in the market town of Westbury close to Trowbridge and Frome. The care home provides the highest standards of residential, nursing, respite, palliative and dementia care. The highly trained staff team are on hand around the clock to provide person-centred care and support and ensure people embrace every opportunity to enjoy the next chapter of their lives.

Featuring 60 spacious, en-suite bedrooms each with its own wet-room, the home also offers a comfortable lounge and dining room on each floor, as well as on-site hairdressing and a landscaped garden. The moment you step across the threshold, you’ll be embraced by its warm and welcoming atmosphere. The Wellbeing team get to know each resident and offers a personalised range of daily activities, encouraging people to continue to enjoy their hobbies and interests. The catering and hospitality teams ensure everyone benefits from a healthy and nutritious diet with daily menus to cater to all tastes and preferences.
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Care Provided by Westbury Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1700
  • Self-Funded Nursing Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1750

Get in touch with us today to arrange a free personal care assessment. This will help us provide a weekly fee tailored to your individual needs. Please note that the prices shown are only a guide — contact our Care Home for an exact quote based on your requirements.

The price(s) shown are provided by the care home. Contact Westbury Court for full pricing details and T&Cs.

Contact Westbury Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Westbury Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jane Jones (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • Visitors are welcome at any time.

Parking

  • Onsite car park.

Westbury Court Reviews (108)

9.8

Westbury Court has a Review Score of 9.8 (9.845) out of 10, based on 19 reviews in the last 2 years.
Over all time Westbury Court has 108 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Westbury Court
  • 46
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Total of 108, showing 81-100
Review from Patrick W (Son of Resident) published on 14 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the moment my mother arrived, she was treated with care and respect. Although suffering from dementia, staff spoke to her, allowing her family to listen and step in if needed. After several weeks, the family are all very happy with the support, both medical and social, Mum receives.
The staff
always make us feel welcome when we visit. Access to medical care is uncomplicated due to the relationship with the local community.
Reply from Justine Cowell, Manager at Westbury CourtThank you for such a lovely review of Westbury Court. We are delighted that your mother has settled in so well and that you feel supported as a family, our team will be happy to receive your praise.
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Review from J M (Respite Resident) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well looked after with excellent food and clients. Staff were very sociable and excellent care for my needs. All medication was given and life was great. I thank the staff for the care I had.
Reply from Alison Geddes, Marketing at Westbury CourtMany thanks for your positive comments about our home, we're delighted to hear how much you enjoyed your respite stay with us and that 'life was great' here at Westbury Court. The team will be pleased to hear your great feedback.
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Review from James Fraser M (Son of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent her final days at Westbury Court.
The care and staff were exemplary. She was treated with courtesy and kindness throughout. Not only was my mother very well looked after, the staff took the time to care for us, providing tea and support at every turn.
Thank you.
Reply from Tessa Matthews, brighterkind at Westbury CourtThank you for your kind words about the team at Westbury Court Care Home. It's good to hear that during her final days, the team did their very best to care for both your mother and her family. Our deepest sympathies to your family.
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Review from S W (Daughter of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whenever I visit my mother the staff are always very friendly and welcoming. Mum is always treated with care and kindness. The standard of cleanliness is of a very high standard, the food could be improved at times but on the whole, I am very pleased with Mum's care.
Reply from Tessa Matthews, Marketing at Westbury CourtThank you for your complimentary comments about our home. We love hearing feedback and your comments will be passed on to the team.
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Review from M M (Wife of Resident) published on 21 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This care home is very good and the staff and carers are all friendly and always speak to you and nothing is too much trouble.
Just occasionally, the carers do not change pads often enough.
Reply from Alison Geddes, Marketing Administrator at Westbury CourtThank you for your positive feedback on our home, it is great to hear that you think Westbury Court is 'very good' and that the team are friendly, they will be delighted to hear your comments. I have passed your feedback on to the Home Manager, who has an open door policy, so please feel free to pop in for a chat with her on your next visit.
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Review from Wendy P (Regular Volunteer) published on 11 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This care home is very friendly and welcoming to me and my PAT dog Tyler. It seems to be understaffed at times but some wonderful members of staff have been here for a very long time.
Reply from Alison Geddes, Marketing Administrator at Westbury CourtThank you for your lovely comments about our home, we are pleased to hear that you find Westbury Court 'friendly and welcoming' and would recommend it to others. We strive to provide a high standard of care and always ensure that we operate with safe staffing levels which are regularly reviewed and adjusted to reflect any changes in the needs of the residents in the home. Once again, thank you for taking the time to review Westbury Court and we look forward to your next visit to the home.
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Review from Lucie H (Relative of Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good nursing care.
All staff relate well to individual patients.
Good variety of activities.
Staff show a caring, affectionate nature to residents.
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Review from Pauline S (Daughter of Resident) published on 4 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would highly recommend Westbury Court, as both my mother in law (sadly passed) and my mother are here.
All the staff are very welcoming and most have a great rapport with my mum.
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Review from H E (Daughter of Resident) published on 28 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Unfortunately, I arrived at singalong time, had to take mum back to her room as too noisy for conversation.
They used to do a list of what was on so I could avoid coming at these times.
Can't fault mum's care though, really pleased.
Reply from Tessa Matthews, Marketing at Westbury CourtThank you for your lovely comments about your mum's care. So glad to hear that your mum was enjoying the singalong. The 'What's on this week' programme is posted on the home's 'Magic Moments Club' noticeboards and an additional 'What's on today' sheet is available in reception. If you aren't able to get into the home to see what's going on, you might want to join brighterkind's Magic Moments Club App - this can be used on your phone and has the activities uploaded by the home each week. It also has the benefit that you can share photos and stories with your mum even when you aren't in the home. Next time you are visiting, why not ask the activities team about the App?
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Review from Sue G (Daughter of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westbury Court has fulfilled all family requirements since Mum came in, and now we are letting her stay permanently.
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Review from M M (Daughter of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Accommodation very good. All staff very nice.
My mother is happy in the home.
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Review from D T (Daughter of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always courteous and friendly.
I cannot find fault with the care given by the caring staff.
The activities ladies make sure that there is always plenty for the residents to participate in, their timetable of activities is always varied.
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Review from Jacquie S (Daughter of Resident) published on 4 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first day my Mum moved to Westbury Court, every effort has been made to settle her as quickly as possible and meet her needs. The surroundings and rooms are of a high standard and she is treated with the dignity and respect at 97 she deserves. She is comfortable, safe and has access to everything
she needs. The staff give their absolute best and are a credit to Westbury Court. Thank you to everyone for your efforts and care you give to my Mum. It is greatly appreciated by us both.
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Review from Louise P (Resident) published on 16 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am completely satisfied with the standard of care and accommodation at Westbury Court. I have also found all the administrative staff and managers easy to deal with and empathetic. The activity staff are energetic and engaging to all.
The only very slight negative is the standard of food which is
at times a little lacking.
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Review from Lin S (Daughter of Resident) published on 16 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my father was admitted to hospital he was being difficult due to his dementia. When he was discharged the only place our family wanted him to go was Westbury Court. We stood our ground and thankfully he was admitted in January 2018


The care that my father has received since he moved to Westbury

Court in January has been nothing short of excellent
He has advanced dementia and can be difficult. The staff have shown him such care and kindness and told me they adore him and what a lovely man he is - always nice to hear that about a relative who is poorly.


They have welcomed all my father's family into their "care staff family".


They have kept us informed at every stage of my father's treatment and care including immediate notification if he falls, sees the Dr or paramedics and is admitted to hospital.


They treat him with the utmost respect


I have nothing but the highest praise for the care and admin staff and would recommend Westbury Court to anyone who needs to be cared for.

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Review from Brenda T (Respite Resident) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, by mistake at 3am one morning, pushed the emergency button for the light. I was hardly out of bed before two men were in my room. I only wanted to go to the bathroom but they were instantly in my room. What more could I have wished for had I been unwell.
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Review from Margaret S (Daughter of Resident) published on 12 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
In late November I had a visit to look round Westbury Court which was followed by an assessment of my mother in our home. In both cases, the members of staff were thorough, friendly and very caring which immediately gave me a great impression. From my mother's first day in the home, we were greeted
by various staff members wanting to chat and introduce themselves instead of just doing their jobs. My mother settled in immediately and is very content. She is thriving on the care she is receiving, which is second to none. I am also very impressed with the various activities available to residents. Highlights have been a visit from reindeer and live entertainment with lovely refreshments at Christmas. There is knit and natter, gentle exercise sessions, regular live entertainment and much more. PAT dogs are a big hit too. My mother's room is lovely. It is spacious and has a good en-suite. Everywhere is always clean and fresh. I thoroughly recommend Westbury Court.
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Review from Val S (Daughter-in-law of Resident) published on 6 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the care my mother-in-law received. We were kept informed on how she doing and looked well and rested when she returned home. Found staff friendly and helpful.
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Review from Heather N (Civil Partner of Resident) published on 15 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner enjoyed her stay at Westbury Court for a fortnight's respite. The staff were both welcoming and reassuring, and help and support was pitched at the right level - not intrusive but alertly ordinary. She is likely to return for further respite stays in future. All was clean and tidy and she
was impressed that when staff returned laundry it was put away. The food was plentiful, everything worked, all rooms were accessible and able to accommodate a powered wheelchair. She enjoyed a range of activities, especially the PAT therapy dog and the visits from the pre-schoolers. There was generally a lively and positive atmosphere during the day and all staff were chatty and personable. She found the presence of nursing staff on site very reassuring, should she have needed their attention and this helped her be more relaxed overall. All administrative arrangements were dealt with efficiently and accurately and front desk staff were informative and cheery.
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Review from Margaret (Cousin of Resident) published on 2 November 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Warm welcome at Reception set our visit off to a good start. Our relative was content and settled. She mentioned 2 activities she had enjoyed. All the staff, whatever their role, were thoughtful and kind.
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Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for Westbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.870 for Westbury Court is calculated as follows: ( (192 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 216 Ratings = 4.87
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Westbury Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 May 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

Jane

Jane Jones

Job Title: Home Manager Joined: 2024

Jane is our Home Manager at Westbury Court. Jane is passionate about providing the very highest standards of care and support and enjoys getting to know our residents and their families.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westbury Court to verify any information. View our terms and conditions. Westbury Court has an Enhanced Service - more info.