Admiral Court

Manchester Drive, Leigh-on-Sea SS9 3HP

Admiral Court Care Home is a care home in Leigh-on-Sea, offering dementia, nursing and palliative care where residents are encouraged to live an active and fulfilled life. The home’s quiet and comfortable surroundings have been recognised for their innovative designs.

With a high team member to resident ratio, individual residents have care provided at their pace, and the needs of each resident are met thanks to the lifestyle and activities team.

A wide range of activities is offered, from energetic and popular Zumba sessions, to more relaxed pastimes such as arts and crafts and gardening, so residents can continue to pursue interests and hobbies.

A 'rummage room' in the home, along with several areas around the home, are designed for those living with dementia. Admiral Court also offers an interactive kitchen and dining facilities, where residents are encouraged to take part in familiar activities, such as baking and the preparation of meals.

The home offers a hair salon, a cinema and a therapy room for residents. There is also a café for residents and their family, offering fresh coffee and homemade cakes.

Group: Hallmark Care Homes

Person in charge: Hazel Joseph (General Manager)

Local Authority / Social Services: Southend on Sea Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Admission Information: Ages 50+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Own Furniture if required • Close to Local shops • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Admiral Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Admiral Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 58 Reviews over all time. This Average Rating is also the rating value for Admiral Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.634 for Admiral Court is calculated as follows: ( (481 Excellents x 5) + (170 Goods x 4) + (30 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 688 Ratings = 4.634

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Admiral Court is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 17 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Admiral Court has a Review Score of 9.6 (9.634) from 58 Reviews


Average Ratings

  • Excellent
    42
  • Good
    15
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Admiral Court?

  • Extremely LIKELY
    46
  • Likely
    9
  • Don't know
    1
  • Neither Unlikely or Likely
    1
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Admiral Court

  • Daughter of Resident/Service User
    13
  • Friend of Resident/Service User
    11
  • Volunteer
    7
  • Son of Resident/Service User
    5
  • Granddaughter of Resident/Service User
    3
  • more

Admiral Court went above and beyond to provide care to my grandma. It was a particularly difficult situation for our family and the staff could not have been more supportive. Extremely helpful in all respects and they did all they could to provide outstanding care even though my grandma's stay was only short-term. They paid attention to the small things that made a big difference to her day to day life. It alleviated a great deal of stress knowing that my grandma was being truly taken care of. I could not have asked any more of them. Thank you to everyone.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

The facilities at the home are fantastic. Day rooms, cinema, dining rooms, bathrooms and bedrooms are both spacious and very relaxing and pleasing. The exhibition room is most impressive by demonstrating the projects the residents are involved in and their artwork. The staff are all very professional, friendly, welcoming and most of all caring.
The gardens are very well maintained and beautifully laid out, providing lovely short walks for the residents. Cleanliness in all area of the buildings and grounds are of a very high standard.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Having visited the home in December to see my friend that I have known for many years, I was impressed with all that I saw at this care home.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

My mother in law was a resident for two years and four months at Admiral Court. As a family, we felt the last few months at Admiral Court did not meet the standards we expected and so we made the decision to remove my mother in law.

How likely would you be to recommend Admiral Court? Unlikely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   2.8 out of 5

Hazel Joseph, General Manager at Admiral Court responded to this review on 03 Apr 2018:

Thank you for your comments. We are sorry to hear that your experience at Admiral Court was not at the level we aim to deliver. As you are aware we are currently in dialogue with you regarding this matter.

I have been volunteering at Admiral Court for two years now and I have loved every second of it. All members of staff are very friendly and calm and get on so well with the residents. There is never a dull day and every time I visit there are various activities going on, whether it be craft, games, gardening, fitness, or a visit from farm animals! At Admiral Court, you can be sure that your loved ones are living in a happy and safe environment, which I feel lucky to be a part of.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Lifestyle volunteer.
I have seen an endless amount of energy, inspiration and motivation to produce the activities from the team manager and the team overall.
Great care and thought are put into offering a varied and fun schedule that can appeal and interest most of the residents in some way.
Ranging from the ordinary daily life things we all take for granted, but to the residents giving the opportunity to participate in that ordinary daily life, to the extraordinary large events that the whole family can enjoy and share together.
The scope of participation and personal interests of each individual resident is considered carefully and the activities are matched accordingly, by doing so the activities team can reach most residents at some time during the day and across the week.
The activities encourage social togetherness, stimulate creativity, having fun and one to one interaction.
It is great to see the care team also play a part in this, when there is time from their duties.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

I have been volunteering at the care home for over a year now and I cannot express how wonderful the environment is for residents and visitors alike. The staff are extremely friendly and are always willing to help. I am particularly impressed with the number of activities that there are available at the care home!

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

I volunteered once a week at Admiral Court from Sept 2016 Feb 2017.

It was a fun and humbling experience, where I got to see and take part in the brilliant care and comfort given to the residents at Admiral Court.

I especially enjoyed the fun activities (e.g live music) that would be arranged on Wednesday afternoons. It was so nice to see everyone enjoying themselves together.

At my time at Admiral Court, I felt there was always an atmosphere of positivity and I would always be greeted by smiles.

I would highly recommend this care home.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My year of volunteering at Admiral Court was one of the most rewarding experiences of my life and I greatly miss it. All the staff are so lovely and welcoming and I never once met a resident that was at all unhappy. There were always activities going on and although I was only there for a short time, I was made to feel part of what is a very special family and I couldn’t fault it if I tried. Thank you, everyone, at Admiral Court for making my time there so memorable!

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Warm, friendly atmosphere with a lot of activities to keep the residents entertained.

Rooms and facilities are excellent and the staff were very helpful and caring. Would have no hesitation in recommending.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

I visited the centre last week and was thoroughly impressed by the facilities, staff and range of services provided.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Admiral Court is a place of care love and respect. My mum has been a resident for three years and I have no doubt that the care she has is helping us to keep the mum we love despite her Alzheimers. All the staff are wonderful and take great care of mum. The decision for mum to move here wat the toughest of my life but the best one I've ever made. Thank you, Admiral Court and Merry Christmas!

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

The overall review, in my opinion, is very good in all aspects.
The only thing is that the management seems to change.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Mum settled well. Cannot fault the care given to Mum. Have found all the staff extremely helpful and caring.
As Mum doesn't participate in activities I cannot comment but from what I have seen they're good fun!

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

I have always found Admiral Court to be a very friendly environment, staff are always available and very willing to do anything for you.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Our mum has lived at Admiral Court for nearly three years and the care she has received during this time has been second to none. Her quality of life and well being has improved beyond measure. The carers treat her with the utmost respect and all the staff at Admiral Court, reception, cleaning, laundry, hairdresser are always so welcoming and friendly. Admiral Court has given us the peace of mind that our mum is in a safe, secure environment where she is happy and well cared for.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Wendy Pike, General Manager at Admiral Court responded to this review on 17 Oct 2017:

Thank you for your review. We are so pleased that you feel your Mum is happy at Admiral Court.

Carers are very kind and friendly to my mother-in-law. The care has been good.

How likely would you be to recommend Admiral Court? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Excellent care home in every respect although it was a difficult decision to dad to leave his house he has settled well and is looked after to the highest standard. Thank you!

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Admiral Court and the staff here have been wonderful to mum and us. It's the hardest thing to put someone you love into care, but they took the time to help mum settle and a year later she is happy, as are we.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My husband has been a resident for a month and I couldn't be happier with everything about this beautiful home and I am always made to feel so welcome.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Very friendly and efficient staff. Residents appear happy and well cared for. The accommodation is clean and well presented. Rooms, individual, very homely and I feel my friend is comfortable and at ease there. Excellent cafe with delicious cakes and a super coffee machine.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

I have always said if and when the case maybe I would like to be able to afford to come here!
Staff are very friendly and caring. Always noticeable in the coffee lounge how caring the staff are to the residents they are looking after. Delicious cakes and beverages homemade as well!

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

We have been very impressed with all aspects of Admiral Court. Most importantly my sister is very happy here.

How likely would you be to recommend Admiral Court? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

I have found Admiral Court to be a happy and caring home, my friend has stayed in several care homes for respite over the years, but none compare to this one. The staff are caring and often go above the call of duty and nothing is too much trouble. They have regular entertainment and the residents often enjoy a dance and sing song. Admiral Court is also very supportive and welcoming to anybody who comes to visit. There is always a plentiful supply of hot and cold drinks and homemade cakes and biscuits in the coffee lounge, with hairdresser, chiropodist, physio etc all available. This is a care home I would have no hesitation recommending.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mother was at Admiral Court for three and a half years. She was so well cared for until sadly she passed away. It was so sad seeing her bedridden.

How likely would you be to recommend Admiral Court? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

Mum had a very happy 3 1/2 years at Admiral Court before she died in August 2016 and always felt it was her home. The staff and facilities were excellent, and she especially loved her room with its bright colours. Particularly over the last few months, as her dementia and health worsened, the staff love and care for her, and the positive atmosphere whenever brother, sister or I visited made a difficult time more bearable. We will all keep many happy memories of her time at Admiral Court, with lots of laughter and smiles. Thank you so much!

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Clean and bright.
Very helpful staff.
Good food.
Lots of entertainment.
Useful add-ons (haircut and nails).

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

I have visited my elderly aunt here during the past few months. Everyone is very pleasant and helpful and aunty is well looked after. Despite being 100 years old she does not suffer from dementia and, the only downside of being at Admiral Court is that there are not many residents with whom she can have meaningful conversations. Therefore, she is very dependent on visitors for a 'chat'. Aunty has always enjoyed her food and continues to do so at Admiral Court.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Very caring attentive staff. Clean, light and engaging.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Nice, calm environment. Lovely cafe and nice gardens.

How likely would you be to recommend Admiral Court? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Safety / Security

Rooms

Average Rating:   3.9 out of 5

Very pleased with caring nature of staff.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Very clean friendly staff. Nice bright environment.

How likely would you be to recommend Admiral Court? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

The care varies with staff some are very good others are careless. Used clothes thrown in wardrobe not hung up. Big staff turnover doesn't help. Food is good. Night staff?? Manager is useless either takes no notice of what said or forgets. Annual cost now over £56k is too much, just gone up by over 8%. Wife has been here for 3 years.

How likely would you be to recommend Admiral Court? Neither Unlikely or Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.7 out of 5

Rebekah Smith, Marketing Coordinator at Admiral Court responded to this review on 26 Apr 2016:

Thank you for your comments. We have now had the opportunity to meet and discuss the comments in person.

The staff were amazing throughout and I couldn't have asked for a better place for my Dad to spend his final days. I will always highly recommend your Care home and be thankful that he got there. Thanks again

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The home is welcoming, modern and accommodating in every way. Staff go out of their way to ensure your relative is happy and well cared for. I have never doubted our decision to put my grandfather here and appreciate all that is done to make him feel at home. It is such a relief to have complete confidence in residential care for a loved one.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

We love Admiral Court! The dedication of the staff team in caring for our mum is exemplary. Mum is well cared for. loved and safe. As her daughter I am so relieved that we found Admiral Court to care for my precious mum and help us as she moves along her Alzheimer's journey.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Always find everyone happy and helpful (staff). Residents always very clean, plenty going on to keep residents busy. Food is good, our friend enjoys our company she is always involved in the activities. They have good shows on at times which we have stayed to watch.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Care home is the best we have experienced in Kent or Essex. It is bright pleasant surroundings. Residents are treated with dignity and respect. We particularly like the coffee lounge and that residents and visitors are able to mix and converse together. Staff are welcoming and friendly and patient.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Lovely home, lovely people.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

Nursing carers - my main criticism is lack of continuity. My husband needs a lot of nursing and no sooner does a carer become really good at caring for him than they are promoted or leave and we then start again with a novice. Some carers are more skilled at nursing than others but all have been kind and pleasant. Food - generally very nice but the potatoes, bread and pastry dishes and more red meat, green veg and fruit would be good. Rooms- nicely furnished and could be very attractive if some carers kept things tidy and made the bed soonest!

How likely would you be to recommend Admiral Court? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Rebekah Smith, General Manager at Admiral Court responded to this review on 11 Dec 2015:

Thank you for your comments. Admiral Court has been holding a series of recruitment days which has resulted in us building a strong team of experienced carers and nurses who are assigned to specific teams and we are aiming for better continuity for the residents. We have extended the induction period for new team members and have increased the opportunities for training so that everyone is able to meet the needs of the residents appropriately. Our Head Chef involves residents and family in the development of new menus and always welcomes feedback and new ideas. If a resident asks for a particular meal or food item then we will do our best to prepare that for them.

My mother is quite challenging and her needs are high. She is treated with kindness and respect by all the staff at Admiral Court. The care home is spotlessly clean and the staff are all very nice. Nothing is too much trouble. The food is served in various dining rooms and the quality is excellent. Menus are changed bi-weekly and the options are plentiful and the food is all home made. There are lots of activities/outings if residents wish to participate. Five stars!

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Since my dad has been here the staff have worked hard to settle home. Every staff member have been kind and caring and all are approachable. The environment is very nice and the general atmosphere is always positive. I'm impressed by the number of activities offered and the cleverly landscaped grounds. I know my dad is in the best possible hands whilst I am working in London.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Our friend has been a resident for about 18 months and in that time she has been well cared for. Our friends vascular dementia has not been too obvious and she is, with carers help, able to enjoy life and the various outings.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Our friend have been a resident for one year, so far she appears to be in good health and enjoys her situation.

How likely would you be to recommend Admiral Court? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Generally I am very pleased with Admiral Court although I do have reservations with some of the contract/agency staff who do not understand individual needs quite so much.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Rebekah Smith, General Manager at Admiral Court responded to this review on 22 Oct 2015:

Thank you for your feedback, we welcome this so that we can see where improvements can be made. We are in the process of reducing our agency team members through a sustained recruitment campaign.

The home is always welcoming and well presented. The home is always clean and smells fresh. Carers are always friendly and caring. Sometimes a little slow to respond, however this is not an issue. The food is excellent and there is a constant supply of tea, juice and cake. Nan is happy an very well looked after.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Mother feels safe, happy and secure. Home is beautiful. Staff are amazing. Gives family peace of mind that our mother is in the best place and is safe and well cared for to the standard we would provide if at home. Feels like home and we always feel welcome. If there are any issues they are addressed and resolved immediately. Family are always consulted and included in any decisions relating to our mother and the home in general.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Dad has been a resident of Admiral Court for ten months and our whole family have been very impressed with the care he has received. He is treated with respect and sensitivity, due to a veteran of WW2. He is allowed to do what he wants with no pressure - stay in his room or join in on activities. He enjoys the food and has put on weight since arriving. We hope he will stay at Admiral court in the rest of his days and continue to receive their expert care.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Mostly my mother is well cared for but our wishes are not always acted on regarding her dressing. We have noticed in her room advising "what (my mother) likes" and these are sometimes completely ignored!!!

How likely would you be to recommend Admiral Court? Don't know

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.7 out of 5

Rebekah Smith, General Manager at Admiral Court responded to this review on 22 Oct 2015:

Thank you for your feedback. We have now had a chance to meet with you and address your concerns in person.

Lovely home.

How likely would you be to recommend Admiral Court? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

The staff are always friendly and helpful. The residents have a lot of activities to participate in if they would like to. I always am made to feel welcome when I visit. The carers spend time with residents.

How likely would you be to recommend Admiral Court? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Friendly, welcoming, positive and caring atmosphere, open and personalised. Facilities are light, homely and comfortable. Good links with local special needs school.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Every time I come to visit my nan she always mentions how much she likes it here. My nan feels safe and secure. The staff are always friendly, very helpful and have become an extension to our family. Gives us all peace of mind to know my mum is happy and in a loving environment getting the best care possible.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Dad was in a home previously and he was deteriorating so we moved him to Admiral Court and he has picked up in terms of his overall wellbeing. The level of care there is excellent and he is treated with sensitivity and dignity. The food is excellent and he has put on weight. I am sanguine that he is looked after by experts and safe and secure.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Days out to Priory Park Bandstand really well organised and greatly appreciated by both residents and families. General entertainment and care always foremost. Loads of love shown.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

We have been associated with Hallmark for several years both at another care home and Admiral Court. The staff have always treated us and my parents with respect and kindness, and always addressed any problems immediately. The word "love" is often overused these days but I do believe at Admiral Court it is meant.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Such a wonderful place from the people to the facilities and care! The activities which are planned each day are fantastic and there is so much to see and do. High quality entertainers most days and it always seems to me that it's any excuse for a party.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

I cannot recommend Admiral Court highly enough. The staff and facilities are by far the best within the area. Their approach to care is person-centred, which is how it should be, although this was the only place that centred care around the residences needs where other places centred care around what was easiest for the staff . The care my Grandpa received was excellent and tailored to his needs; and he was treated as an individual, with dignity, and nothing was ever too much trouble.

How likely would you be to recommend Admiral Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Submit a Review for Admiral Court

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Bed Vacancies

posted 17 May 2018

Please contact the home for current vacancies

Awards / Recognitions

February 2018

April 2017

February 2016

September 2015

Highly Commended

Recipient: Admiral Court

Date: Friday 25 Sep 2015

more details

February 2015

October 2014

November 2013

Dementia Care Manager

Recipient: Admiral Court

Date: Friday 29 Nov 2013

more details

Care Leadership Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

Care Personality Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

August 2013

March 2013

Nursing Home Operator of the Year

Recipient: Hallmark Care Homes

Date: Wednesday 27 Mar 2013

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Admiral Court