Hallmark Admiral Court

Manchester Drive, Leigh-on-Sea SS9 3HP
Review Us
10 129 Reviews
  • Hallmark Admiral Court, Leigh-on-Sea
Situated in a leafy residential area, Hallmark Admiral Court is a place where residents thrive. Offering a variety of award-winning care services—from residential to dementia, nursing, and respite care—residents can relax, knowing the essentials are covered with Hallmark All-Inclusive.

Whatever your hobbies, the passionate team at Admiral Court are dedicated to supporting residents to live each day to the full. Be pampered with a manicure and new hair style, find joy with a peaceful moment enjoying sensory activities or tend to the budding plants in the potting shed - spend your time your way.

There are many uncertainties that come with moving somewhere new, but Admiral Court helps to maintain familiarity by accommodating couples, and even four-legged companions where possible. The doors are always open to welcome loved ones for a fresh cuppa, family meal, or even a larger celebration. Whatever the moment, Admiral Court is there for everyone.
Show Hallmark Admiral Court on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £2080
  • Self-Funded Residential Dementia Care: from £2130
  • Self-Funded Nursing Care: from £2300

These prices are only a guideline, please contact Hallmark Admiral Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Sue Cruse (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • No restriction on visiting hours

Parking

  • Private parking at the home

Hallmark Admiral Court Reviews (129)

10

Hallmark Admiral Court has a Review Score of 10 (9.955) out of 10, based on 13 reviews in the last 2 years.
Over all time Hallmark Admiral Court has 129 reviews.

Overall Experience
  • 106
  • 19
  • 3
  • 0
  • 1
Date Published
  • 129
  • 3
  • 8
  • 13
  • 116
Reviewer Connection to Hallmark Admiral Court
  • 46
  • 18
  • 12
  • 11
  • 8
  • 6
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 129, showing 61-80
Review from H A (Daughter of Resident) published on 30 November 2018 Submitted via Website • Report
Overall Experience 1.0 out of 5
Before choosing this home do not be taken in by the aesthetics.
Badly managed, understaffed, overpriced and definitely not a dementia home!
Complaints policy non-existent.
The details above are also out of date, there is no rummage room and no manager of that name there.
Reply from Mark Mcdonalds, General Manager at Hallmark Admiral Court

Thank you for your comments. We have now been in contact to discuss your comments.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J L (Daughter of Resident) published on 9 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very kind and will answer any questions with no problems.


They are looking after my mum very well.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tracy S (Daughter of Resident) published on 9 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is much happier now he is with you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Steven C (Son-in-law of Resident) published on 9 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Admiral Court is the best care home we looked at when choosing for Mum. We have not been disappointed at all. Staff are excellent and care for Mum with the utmost dignity. The home is very clean and offers a welcoming environment which makes Mum feel safe and secure.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynne P (Daughter of Resident) published on 24 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a recommendation, I visited the home and was greeted by the very friendly Business Manager. Whilst looking round we were blown away by the home. Spotlessly clean, no bad smells, pleasant staff, great food choice, hairdressing salon and more. The manager was very upfront with us and answered
all our questions. When my mum moved into Admiral Court, she was so happy, loved her posh bedroom and ensuite, we described it like a five star hotel. Mum was so unhappy and sad in the previous Care Home, however, here at Admiral Court she was a different person, she loved how friendly and caring all the staff were, including the other residents. We appreciated the cost was slightly higher than other Care Homes but how can you put a price on a persons happiness and care for one's needs. Besides the cost, we felt, was very reasonable. Sadly mum passed away on the 1st October 2018, a few weeks after moving in, due to old age and her heart just gave up. We were glad she passed away in a safe and caring place.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alan W (Son of Resident) published on 3 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is a very social person and has settled in very well. He loves it here and is always involved with the numerous activities available. All the staff are very friendly and always on hand to help. Dad always has choices and now has a better social life than me.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard D (Friend of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my friend's dad at Admiral Court and have been impressed by the service I saw. I have not been in many care homes but found this to be friendly, welcoming and high spec.
Staff were really attentive and my friend was well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Suzanne R (Daughter of Resident) published on 5 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my parents have received has been absolutely fantastic. I cannot express well enough how kind the staff are at Admiral Court. I mean all staff - from reception, nurses, carers, handyman and kitchen. My parents were so fond of the staff and the place itself.
Thank you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B J (Son of Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Professional, smooth moving in process, handled by friendly and knowledgeable staff. The first time I am happy and confident to fly home in the knowledge I am leaving my Mum in capable, kind hands.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Donna G (Granddaughter of Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the staff friendly, helpful and forthcoming with information. The services and activities are second to none. My Nan and Grandad have stayed here and I have also visited people as part of my role in a local Church.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ken S (Husband of Resident) published on 1 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There are times when there just aren't enough carers on duty, this leads to lots of problems, not least immobile residents getting little or no attention.
5 years of inflation-busting increased fees make this home poor value for money.
Reply from Mark McDonald, Manager at Hallmark Admiral Court

We take all feedback as a learning opportunity and immediately on receiving this review we met with Ken to discuss each of his concerns.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Hannah H (Granddaughter of Resident) published on 29 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really nice and friendly staff. Great food options and clean facilities.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diane B (Wife of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The reception my husband and I experienced at Admiral Court upon his admission just over a month ago was efficient, kind and reassuring and such a relief to me on leaving him there. The care has continued during his stay. He has settled well and the staff both caring and managerial continue extremely
efficient and dedicated. From feeling very apprehensive and upset leaving my husband in their care I now feel reassured and confident with their care of him.
I very much enjoy visiting him in the atmosphere of welcome the whole staff have created.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jill D (Friend of Resident) published on 22 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited the home in December 2017. My friend seemed contented. The home looked very nice and the staff were very pleasant.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C S (Regular Volunteer) published on 21 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I volunteer at Admiral Court and recently helped at the annual Scruffts dog show, where I was able to take my dogs and enter the competition, whilst also supporting residents who were enjoying the event. It was a superb day and it demonstrated how much fun the team at the home provide to the residents.
I thoroughly enjoyed helping and will return again soon to help with other events. The home is always immaculate when I visit and people look like they are happy and enjoying themselves.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C B (Granddaughter of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Admiral Court went above and beyond to provide care to my grandma. It was a particularly difficult situation for our family and the staff could not have been more supportive. Extremely helpful in all respects and they did all they could to provide outstanding care even though my grandma's stay was only
short-term. They paid attention to the small things that made a big difference to her day to day life. It alleviated a great deal of stress knowing that my grandma was being truly taken care of. I could not have asked any more of them. Thank you to everyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Keith D (Regular Volunteer) published on 26 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The facilities at the home are fantastic. Day rooms, cinema, dining rooms, bathrooms and bedrooms are both spacious and very relaxing and pleasing. The exhibition room is most impressive by demonstrating the projects the residents are involved in and their artwork. The staff are all very professional,
friendly, welcoming and most of all caring.
The gardens are very well maintained and beautifully laid out, providing lovely short walks for the residents. Cleanliness in all area of the buildings and grounds are of a very high standard.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kevin M (Son-in-law of Resident) published on 4 April 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother in law was a resident for two years and four months at Admiral Court. As a family, we felt the last few months at Admiral Court did not meet the standards we expected and so we made the decision to remove my mother in law.
Reply from Hazel Joseph, General Manager at Hallmark Admiral Court

Thank you for your comments. We are sorry to hear that your experience at Admiral Court was not at the level we aim to deliver. As you are aware we are currently in dialogue with you regarding this matter.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D D (Friend of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited the home in December to see my friend that I have known for many years, I was impressed with all that I saw at this care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sara A (Regular Volunteer) published on 6 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been volunteering at the care home for over a year now and I cannot express how wonderful the environment is for residents and visitors alike. The staff are extremely friendly and are always willing to help. I am particularly impressed with the number of activities that there are available at
the care home!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Hallmark Admiral Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.955 for Hallmark Admiral Court is calculated as follows: ( (147 Excellents x 5) + (7 Goods x 4) ) ÷ 154 Ratings = 4.955
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Admiral Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Sep 2025

Please contact the home for current vacancies

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (26)

Meet the Team (1)

Sue

Sue Cruse

Job Title: General Manager Joined: 2019

I’m the General Manager at Admiral Court and have 24 years of experience in the care sector. I wake up every morning knowing that I can make a positive change in someone’s life. Our exceptional care, kindness and genuine passion make this home very special.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Admiral Court to verify any information. View our terms and conditions. Hallmark Admiral Court has an Enhanced Service - more info.