Hallmark Admiral Court

Mum only came in this week but all the staff have been amazing, keeping us informed and making sure Mum is happy. It's been a huge change for all of us but everyone has made the transition so easy. Big thank you.

Nan always said she never wanted to go into a care home, but after staying here for respite care, she never wanted to leave. Admiral Court has its residents' best interests at heart. The staff are caring, friendly and it's a home from home. As a family, this has been a great place for Nan to enjoy her latter years and would certainly recommend.

Haven't been able to see Mum often, or even regularly, due to Covid-19 restrictions - which is very upsetting. But I know she is safe and receiving very good care. She seems to be settling into her new 'upstairs' situation - and seems possibly a bit happier there. She has mood swings but the staff know her well now and know what helps her.

After a very stressful year, we managed to secure a place for my father in the nursing dementia unit. They made the move, very easy; they were attentive to his needs, and he was very happy there and settled well. They made the last few months of his life as comfortable as could be, especially given the circumstances with COVID-19. My family and I especially loved how residents were not locked away, but we're able to join everyone in the bistro area. The only disappointment would be the lack of activities in the nursing wing for those with advanced dementia.

I think it is a very nice home, the staff are very friendly my brother is happy there bless him. Thank you so much for all you do for him he is so precious to us, I would recommend the home to others 100%. Thank you.

Overall a very good standard of amenities. Staff helpful and friendly. Food could be better.

Admiral Court is an extremely lovely place. The residents are looked after and cared for in such a good way. The staff are very attentive, from the receptionist, care assistants and even management.

My friend has been in this home for over 6 years. I cannot speak too highly of the care and help she has received. A great deal of appreciation must go to the dedicated staff where kindness and affection goes a long way. Nothing is too much trouble for them. The nurses are very kind also and any query I have is quickly dealt with. I visit every day and see a lot of care and it really is a pleasure to see it so clean and all the residents looking clean and tidy.

From the first meeting, my experience with Admiral Court has been a positive one, and in what's been the hardest time of my life, the staff at Admiral Court have helped me cope and cared for my dad with love, dignity and respect. We could not have wished for more from the home, and find comfort in knowing we put dad in the best place possible. Well done to the staff, management and owners of Hallmark.

Can only describe Admiral Court as wonderful. My loved one is looked after so well. Safe and clean and eating well now. As for the staff and carers here you couldn't find a more welcoming place. Everyone says hello and deals with any concerns that you have. Love the coffee shop where I can take mum and sit and talk to her. Would recommend this care home to anyone who is looking for somewhere for their loved one to be looked after.

A warm, friendly atmosphere, caring environment. Could be improved with extra personal care checks but all in my mother has always been treated with lots of love. Even when you can see staff are busy they always take time to give mum a friendly chat and cuddle.

The home has a lovely atmosphere about it. All the residents seem very happy - testament in itself that they are well looked after. The home has recently undergone a full refurbishment which has raised an already high standard. My father has settled in well. There is lots of social and private areas allowing family and friends to enjoy spending time with each other.

Excellent staff who clearly love their jobs and the excellent care of looking after the residents. Brilliant loving home.

Lovely looking place but always seems understaffed. I do not believe you get the level of care that you pay for. Not enough activities done with residents. Events we have attended have been good.

I do like the environment it is very welcoming and friendly, however, I do find that my grandfather doesn't necessarily get the level of care he needs. He is a very social man but is often left in his room when he much prefers to be among others. I have also found on occasion that he is still in bed past breakfast. For the amount of money paid I would expect there is more for him to do and more staff to enable him to take part in day to day life and activities. Events I have been to have been good as they are planned in advance so you would expect it to be.

The home looks lovely but has been understaffed on numerous occasions. My grandad has been left in his room for most of the day on multiple occasions.

Had a bbq family day. 18 of us turned up and were catered for with plenty to eat and drink.

I moved dad from his previous care home in Feb of this year. The level of care, communication between staff and family and respect shown by staff is exemplary. Dad is treated with dignity and helped in a caring manner throughout the day and not ordered about in a rushed stern manner. All staff are extremely friendly to family members and know who my dad is.

Mum has always felt very content here and loved.

Lots of staff and lots of things to do for the residents. Good food and good atmosphere.