Manton Heights Care Centre & ABI Centre

Manton Heights is a nearly new purpose-built, (rather than an adapted dwelling) care home, that offers a personal touch with excellent modern facilities. The whole site is clean, light and airy with very contentious staff who really care about the residents. It is not the cheapest care home in the area, but the facilities and staff make it a good investment for the wellbeing of your relative, with a dedicated Dementia wing where the staff are lovely.

Overall the standard of care has been good. When dealing with resident's physical needs most staff appear to be competent and kind. A wide range of food has been available for breakfast. Staff have been willing to provide something different if residents ask for something that is not on the menu. The dining room has been decorated and new dining chairs provided. On the whole, laundry has been satisfactory provided all items are named with the room number. Residents and relative meetings have provided information and allow relatives to express their concerns.

We were grateful for the staff's professionalism.

During the time my wife was in care, she was cared for well. At certain times, the care varied as the attention of the carers varied according to the different teams that were on duty.

The management structure has changed which is improving the standard of care but is a slow project due to the difficulty of recruitment ie standard of applicants. Part of that problem is the appalling wages.

In the final days of my wife's life, the care and attention and support for me was excellent.

As a family, we would not hesitate in recommending Manton Heights.

Good service provided to my mum. Room clean. She is very clean and dressed well.

I find this care home to be an honest, clean and very well organised. The staff are extremely friendly and competent. My mother, who is residing here has improved in health and mental state. I find Manton Heights to be of the highest standard.

Mum was only at Manton Heights for 10 days for respite but during this time she was treated with the best of care. I would fully recommend this care home to everyone that needed to be cared for. We the family were kept updated with everything that was going on. The staff were excellent. Mum was always put first whatever she liked to eat they tried to accommodate. Nothing was too much trouble.

I would like to highly recommend both the facilities and staff at Manton Heights. My Mother spent her last year there and did so in comfort and with all of the attention possible from a really lovely team. Everyone there; nurses, carers, cooks, cleaners and admin staff all seemed to take a personal interest in Mum and treated her with care, dignity and respect. My sister and I were frequent visitors as were other family members and we were always happy with the way in which Mum was being looked after. She slipped away quietly when her time came and it was a great comfort to know that her last days were comfortable and peaceful. Thank you all.

Our mother, who has severe dementia, has been a resident at Manton Heights for almost 4 years. We have found the care to be variable, sometimes poor, sometimes good. The unit is often short staffed, especially at weekends.

Any issues which is why I have not rated overall as excellent this is due to lack of staff sometimes the common areas appear disorganised e.g lack of cushions, lack of chairs. Meal times are sometimes disorganised especially for those who need to be fed and residents not always overseen.

My mother was in the care home for 9 months until her death in June 2016

My mother was admitted with severe dementia and received very good care and attention. One particular incident which comes to mind was that following a stay in Hospital, which was very poorly managed by the discharge unit, the care home staff stayed long after their normal working hours to settle her back in safely.

With dementia nothing prepares you for the highs and lows of this devastating illness, whatever you do, you hope that for that moment the sufferer has happiness, as a minute later it is forgotten. Therefore to have witnessed the care and devotion given by Manton Heights and know they could be relied upon in their efforts to keep her safe and comfortable, was reassuring. The staff should know they did make a huge difference

My mother was a resident in the above home for three years and in that time she was extremely happy there and myself personally was very satisfied with the care she received during that time. The management were always available if you had any issues and the staff, down to the kitchen, laundry and cleaning staff were superb. There were regular relative meetings with management. The activities team has grown over the years and so some splendid work with the residents who wish to participate. The home is spotlessly clean and well furnished and the kitchen staff go out of their way to accommodate the special dietary needs of some of the residents. Yes, some carers were average and have time off at the drop of a hat but that is the nature of the profession I guess. I wouldn't hesitate to recommend this home to others. Thank you.

Visiting times are unrestricted; it's possible to go in any time over 24 hours which is comforting for the relatives.

Superb, sensitive, all round care where the needs of the individual are met and surpassed.

My Grandmother has been at the home for three years. Having previously lived on her own in a high rise flat. Now at the grand old age of 97 and counting, enjoys her time. She loves the social side and the help she now gets from the very forthcoming staff. She is partially sighted and also hard of hearing and no longer struggles like she did when she was on her own. We do enjoy seeing her when we visit looking very comfortable in her very comfortable room and realised her time in the flat was one of which should have been a sooner rather than later situation in leaving it. It is always nice to receive a warm welcome from everyone when we visit.