Manton Heights Care Centre & ABI Centre

Woodlands, Off Manton Lane, Bedford MK41 7LW
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9.7 132 Reviews
  • Manton Heights Care Centre & ABI Centre, Bedford
Manton Heights Care Home is nestled in a popular residential area of Bedford.

The home is purpose-built and offers bespoke, person-centred care for individuals with Residential Dementia needs
Manton Heights is centrally located with easy access to a wide number of recreational facilities and amenities, including a good range of shops, cafes, and restaurants, all of which are within a 5-mile radius.

If you like sports, nearby is the Bedford Blues Rugby Club, Bedford Athletics Stadium and Bedford and Country Golf Club - all within a 3-mile radius.

There is a local theatre, a cinema, garden centres, and right on the door step is Bedford Park, which is just 5 minutes away in the car.

There are also good local transport links including taxis and buses, and the train station is less than two miles away!

Manton Heights Care Centre is very proud of it's strong community links and regular involvement with local community groups, charities, schools and nurseries, churches and businesses.

The team offers a home from home experience which is tailored to each residents’ personal needs and preferences.

The facilities have been designed to a high standard using modern equipment and technologies to support daily living. The accommodation and living areas are set over two floors, and the living areas and bedrooms are decorated to a high standard using quality bespoke furniture and soft furnishings.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 91 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1650

*All fee’s are based on a pre-admission assessment conducted by the team at Manton Heights Care Centre.

These prices are only a guideline, please contact Manton Heights Care Centre & ABI Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Vera Moreira (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (79)

Visiting

  • Manton Heights Care Centre and ABI Unit welcome visitors. Please contact the home directly for the latest visiting arrangement.

Parking

  • Car parking is available

Manton Heights Care Centre & ABI Centre Reviews (132)

Total of 132, showing 61-80
9.7

Manton Heights Care Centre & ABI Centre has a Review Score of 9.7 (9.701) out of 10, based on 52 reviews in the last 2 years. Over all time Manton Heights Care Centre & ABI Centre has 132 reviews.

Overall Experience

  • 96
  • 27
  • 8
  • 0
  • 1

Date Published

132
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Review from T S (Respite Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found my stay in Manton Heights to be most critical in getting me back on my feet and well on the way to becoming fully independent. After traumatic surgery by specialists at NHS Abden Brookes. I found all aspects of Manton Heights with regard to post-operative care and treatment to be very professional
and highly satisfactory.

Reply from Abigail Draper, Customer Relations Team at Manton Heights Care Centre & ABI Centre

The team at Manton Heights ABI Centre very much appreciate the time taken to leave a review and also your positive comments.

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Review from Christine D (Niece of Resident) published on 27 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank the staff enough for the care they give to my aunt. She was really poorly when she moved in but in just a few weeks they have her medication all sorted and it's given on time. My aunt, who is almost fully blind and was struggling to get around, can now walk well with a frame, each time I
have visited (unannounced) my aunt is in her own clothes, very clean and just looking so well. The staff speak to the people in their care with such dignity and respect, it is a comfort to all the family knowing that my aunt is well cared for and in a safe place. Thank you to all the staff.

Reply from Abigail Draper, cu at Manton Heights Care Centre & ABI Centre

Our values at RCH are Respect, Care and Honesty and it's lovely to hear feedback from loved ones which illustrates that. Thank you for taking the time to leave such a lovely review about the service and team at Manton Heights.

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Review from Jane C (Daughter of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My father moved in earlier this year and we are now on the third manager, I really hope this one stays!
Most of the staff are friendly, but there are times when I feel I can not ask questions because they are always busy.
The food always looks nice and the staff have been kind enough to offer me some.
The entrance is warm and welcoming and the rooms and communal rooms are very clean. My only complaint is there are not enough activities and my dad spends most of his days in his room.

Reply from Angela Reynolds, Lifestyle Manager at Manton Heights Care Centre & ABI Centre

Hello Jane, I am saddened that you have not witnessed your dad enjoying our activities at Manton Heights. I am the new regional group lifestyle manager and will ensure that the Manton lifestyle team, through speaking to your dad, put together a programme of things he likes to do, his hobbies/pastimes etc he enjoys and also would be happy to be engaged with as a group activity.
We want Dad to have a fulfilling day and we will do everything possible to make that happen.
You may contact me through the RCH website care@rchcarehomes.co.uk should you wish to talk to me in more detail.

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Review from Colin E (Brother-in-law of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law moved to Manton Heights just after her Birthday and missed her Birthday treat, usually a Chinese meal.
We had a lovely evening in the cinema room with a Chinese takeaway for my sister-in-law. Many thanks to one member of staff, in particular, for arranging the drinks and a cake for
the Birthday girl.
The carers are very patient with the residents and it was good to chat with the dementia ambassador.

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Review from Victoria D (Niece of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has recently moved into Manton Heights Care Centre due to her dementia becoming difficult to manage at home. One member of staff, in particular from the home, has been so helpful in explaining everything to the family and making the transition easier for us.
The staff are so friendly and
when my auntie is challenging, nothing is too much trouble for them. I would highly recommend this care home. Thank you to all the staff

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Review from Patrick B (Respite Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very happy at Manton Heights.
I had a very good experience.

Reply from Rose Bradshaw, Unit Manager - Acquired Brain Injury Unit at Manton Heights Care Centre & ABI Centre

Thank you for your feedback, Patrick. It was a pleasure working alongside you, we hope you are getting on well at home.

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Review from J M (Husband of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care. Must be one of the best.
Well managed with an excellent manager and excellent team. All work together and know what other people in the teams are doing.
Well managed speech/occupational therapy rehab.
Really is an excellent centre, so happy my wife went there - very lucky.

Reply from Rose Bradshaw, Unit Manager - Acquired Brain Injury Unit at Manton Heights Care Centre & ABI Centre

Thank you for your feedback J M, It was a pleasure to work alongside you and your wife. We hope she is getting on well at home.

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Review from J M (Wife of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of the staff were very helpful and supportive putting my husband's needs first. The rehab was excellent.

Reply from Rose Bradshaw, Unit Manager - Acquired Brain Injury Unit at Manton Heights Care Centre & ABI Centre

It was a pleasure working alongside you and your husband. Thank you for your feedback. We hope your husband is doing well at home.

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Review from Peter R (Son of Resident) published on 23 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at Manton Heights Care Home for over 4 months and only left as he came to live with us. Choosing a care home is very difficult but we were so lucky we chose Manton Heights. Although my father did not want to go into the home for respite care, he very soon changed his mind once he was
there. The rooms are a very good size and the layout of the home has been well thought out. However, the main reason both my father and I think so highly of the place is due to the staff. They are all very special people who really care about their work and the residents. My father made many friends in the home and still talks about them a lot. I cannot fault the care my father received whilst at Manton and have a great deal of respect for the hard work, kindness, patience and professionalism shown by all levels of staff in the home.
Both my father and I have no hesitation in recommending Manton Heights.

Reply from Samantha Humphreys, General Manager at Manton Heights Care Centre & ABI Centre

Thank you so much for your kind words.
I will ensure that all staff are made aware.
We hope Dad is well and please keep in touch.

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Review from Jo C (Daughter of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The decision to place a loved one in a care home is huge and, to say the least, a very daunting one. I have found all the staff at Manton Heights, from domestic staff all the way up to the management team, to be extremely respectful towards my mum. The staff have worked extremely hard to make sure that
all of my mum's complex needs are met whilst showing high levels of compassion, patience, and a desire to create a safe environment where she feels valued as a human being. As a relative, I feel that any concerns I may have are always listened to and acted upon. Huge thanks to all the staff at Manton Heights.

Reply from Samantha Humphreys, General Manager at Manton Heights Care Centre & ABI Centre

Thank you for your review of Manton Heights.
I will ensure that your kind words are relayed to all staff.

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Review from Karen C (Daughter of Resident) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Manton Heights from hospital on the Monday 7th February 2022 for end of life.
What a wonderful home. The home, the staff and the manager could not have done any more for my mother or my family. My mum is still with us. The manager has let me and my sister stay with my mother the
whole time. Continually asking if we need anything. Bringing us food tea and coffee. The care of my mum is outstanding. Always caring for her. The staff, before they leave, alway make sure they come to say goodbye at the end of their shift. If my mum was well enough to go into a care home I would definitely choose Manton Heights.

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Review from J F (Niece of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Auntie attended the care centre for respite after a fall resulted in a broken collar bone. During her 2 weeks stay, Aunite was well looked after and enjoyed chatting to staff.
We appreciate staff are extremely busy but an hour induction would have been helpful as we didn't really know what to expect.
A
big thank you to one member of staff for making my auntie laugh, the best medicine.

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Review from S L (Son of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent 14 days in isolation following his discharge from a COVID ward whilst in hospital. He was very well looked after. Now he can move about the facility without restriction, he is enjoying the food and dining with others.

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Review from I D (Son of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a sudden change in her circumstances, my mother spent some time in the ABI unit at Manton, and benefited from the care and therapy they provided. While Covid has made access for relatives difficult at times I was very satisfied with the communication I received from the unit - quick responses
in 'office hours' and on the one occasion required, a phone call out of hours. The unit is on a homely scale and my mother had a large, self-contained room with a view over the countryside.


The care and dedication I could see the team gave to her was massively reassuring to me at such a difficult time, most importantly she was treated with full dignity and compassion throughout. My mother has clearly benefited from the work the team at Manton did with her, smoothing her ongoing care journey. On my visits, she had nothing but praise for the staff who looked after her and the same goes for myself.

Reply from Rose Bradshaw, Unit Manager - Acquired Brain Injury Unit at Manton Heights Care Centre & ABI Centre

Thank you so much for this lovely feedback, it was a pleasure to work with your mum and we all wish her the best in her ongoing journey and recovery.

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Review from Gill E (Daughter of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came into Manton Heights on 1st December 2021. My sister and I have seen a remarkable change in Dad. He chats much more and has banter with the staff, something we have not really seen before. He loves the food! He looks healthier and has made friends with who he spends mealtimes with. Staff
are all lovely and accommodate phone and video calls when we can't visit. Very clean, pleasant surroundings.

Reply from Robi Chowdhury, Senior Marketing Officer at Manton Heights Care Centre & ABI Centre

Thank you so much for your review, we are glad Dad is enjoying his time with us.

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Review from K C (Granddaughter of Resident) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received for my nan is unbelievably amazing. She came here for end of life, if she was well enough and we had to pick a home this would be at the top of the list. The carers at Manton Heights go above and beyond for every single family member that have been constantly checking Nan and family
are OK and to see if we need anything food or drinks.
Couldn't recommend enough. Thank you.

Reply from Samantha Humphreys, General Manager at Manton Heights Care Centre & ABI Centre

Thank you for your review.
It was a pleasure to care for your relative and meet you all.

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Review from Adrian G (Godson of Resident) published on 11 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been pleased with the care my relative has received whilst at Manton Heights ABI unit, particularly during the tricky time of managing the COVID 19 pandemic.


I would make 2 observations that could be improved:


1. There is no way of ringing the unit outside week day office hours and this

is a problem (particularly relating to point 2)
2. My relative was taken to the local A&E on 2 occasions and I was not told. On the first occasion I had a phone call from the A&E department direct asking me to come and pick him up and take him home! I was then unable to reach ABI and confirm the details of his discharge and was only able to get to the bottom of it all by pulling rank with A&E (I am an NHS consultant) and getting to speak to their doctor. I would suggest that next of kin is informed about going to A&E as a routine, partly as movement to A&E identifies a deterioration in medical condition.

Reply from Rose Bradshaw, Unit Manager - Acquired Brain Injury Unit at Manton Heights Care Centre & ABI Centre

Thank you for your feedback Adrian. In regards to your feedback about the phone and admissions to hospital I will certainly address this. When someone is admitted to hospital we do always try to notify next of kin and our paperwork is sent with the patient, therefore unsure why they called you and not us as that is usually the case. We really appreciate the feedback and we enjoyed working with your relative and wish him all the best in the future.

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Review from Christine M (Daughter of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Our mum was sent for an assessment from hospital. It was out of our area. Mum went downhill so quickly here, mainly due to lack of staff I think. We were only able to visit once then it had a sickness bug so we never saw Mum for 9 days. The shock we got was so distressing. Dementia was to blame for
Mum's death but had she been nearer, we could have visited every day.

Reply from Samantha Humphreys, General Manager at Manton Heights Care Centre & ABI Centre

Firstly, we want to again send our condolences on the loss of your beloved mother. We take seriously all of the feedback we receive and treat the information with respect and dignity, and will use this as an opportunity to develop our services further.
Thank you for reaching out to us with your concerns, we would welcome the opportunity to speak with you to answer any of the questions you have raised.

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Review from Jeanette D (Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent 4 weeks at the centre. I found the staff and management very helpful. I was treated with dignity and also as an individual. The food was excellent and the facilities and room was generally very good. I progressed quickly on my individual care plan and I am grateful for all support given.

Reply from Rose Bradshaw, Unit Manager - Acquired Brain Injury Unit at Manton Heights Care Centre & ABI Centre

Thank you for your feedback, so glad to hear you're doing well.

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Review from Anna R (Daughter of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All very friendly. Rooms large, staff excellent and always make time for a chat. Cannot fault it so far, lovely garden room, lovely view looking out over Bedford, loads of parking. All in all a very good facility.

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Current Review Score: 9.7 (9.701)

Overview of Review Score

The Review Score of 9.7 (9.701) out of 10 for Manton Heights Care Centre & ABI Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.701 for Manton Heights Care Centre & ABI Centre is calculated as follows: ( (449 Excellents x 5) + (119 Goods x 4) + (24 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 595 Ratings = 4.701

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Manton Heights Care Centre & ABI Centre is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (3)

Meet the Team (2)

Vera

Vera Moreira

Job Title: General Manager

As the General Manager of Manton Heights Care Centre, Vera brings a wealth of experience in care. With a deep-rooted passion for providing the highest standard of support, Vera is dedicated to ensuring residents receive not just care, but respect, dignity, and love.


As a Registered Nurse, Vera has spent her career committed to improving the lives of those in her care. Her expertise extends beyond traditional healthcare—she also served as a medic in the Portuguese Air Force, where she honed essential skills in discipline, teamwork, and decision-making under pressure. This unique experience has shaped her leadership style, enabling her to lead with both empathy and efficiency.


For Vera, managing a care home is about more than just providing support—it’s about creating a nurturing and inclusive environment where residents feel valued and fulfilled. She takes pride in fostering a team-oriented culture, continuously seeking innovative ways to enhance well-being and the overall resident experience.


"Every day, I am inspired by the resilience and wisdom of our residents, and I am honoured to play a role in enhancing their lives with dignity and joy." –

Sian

Sian Hughes

Job Title: Lifestyle Lead

Joined: 2022

Sian Hughes, Lifestyle Lead at Manton Heights Care Centre, is dedicated to creating meaningful and engaging experiences for residents.
With seven years in care, she started as a Community Support Worker before progressing to senior roles.
Sian joined the Manton Heights family as a Senior Rehab Assistant at the ABI Unit nearly three years ago. In February 2024, Sian moved to the role as Lifestyle Lead for Manton Heights Care Centre.
She completed her D.O.V.E.S dementia training in June 2024, further enhancing her skills.
Sian loves her role, leading a supportive team to bring joy to residents’ daily lives. She values the strong family atmosphere at Manton Heights, where staff, residents, and families support one another.

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