Manton Heights Care Centre & ABI Centre

I had a very good experience.

Really is an excellent centre, so happy my wife went there - very lucky.

Most of the staff were very helpful and supportive putting my husband's needs first. The rehab was excellent.

Both my father and I have no hesitation in recommending Manton Heights.

The decision to place a loved one in a care home is huge and, to say the least, a very daunting one. I have found all the staff at Manton Heights, from domestic staff all the way up to the management team, to be extremely respectful towards my mum. The staff have worked extremely hard to make sure that all of my mum's complex needs are met whilst showing high levels of compassion, patience, and a desire to create a safe environment where she feels valued as a human being. As a relative, I feel that any concerns I may have are always listened to and acted upon. Huge thanks to all the staff at Manton Heights.

What a wonderful home. The home, the staff and the manager could not have done any more for my mother or my family. My mum is still with us. The manager has let me and my sister stay with my mother the whole time. Continually asking if we need anything. Bringing us food tea and coffee. The care of my mum is outstanding. Always caring for her. The staff, before they leave, alway make sure they come to say goodbye at the end of their shift. If my mum was well enough to go into a care home I would definitely choose Manton Heights.

A big thank you to one member of staff for making my auntie laugh, the best medicine.

My father spent 14 days in isolation following his discharge from a COVID ward whilst in hospital. He was very well looked after. Now he can move about the facility without restriction, he is enjoying the food and dining with others.

After a sudden change in her circumstances, my mother spent some time in the ABI unit at Manton, and benefited from the care and therapy they provided. While Covid has made access for relatives difficult at times I was very satisfied with the communication I received from the unit - quick responses in 'office hours' and on the one occasion required, a phone call out of hours. The unit is on a homely scale and my mother had a large, self-contained room with a view over the countryside.

The care and dedication I could see the team gave to her was massively reassuring to me at such a difficult time, most importantly she was treated with full dignity and compassion throughout. My mother has clearly benefited from the work the team at Manton did with her, smoothing her ongoing care journey. On my visits, she had nothing but praise for the staff who looked after her and the same goes for myself.

My father came into Manton Heights on 1st December 2021. My sister and I have seen a remarkable change in Dad. He chats much more and has banter with the staff, something we have not really seen before. He loves the food! He looks healthier and has made friends with who he spends mealtimes with. Staff are all lovely and accommodate phone and video calls when we can't visit. Very clean, pleasant surroundings.

Couldn't recommend enough. Thank you.

I have been pleased with the care my relative has received whilst at Manton Heights ABI unit, particularly during the tricky time of managing the COVID 19 pandemic.

I would make 2 observations that could be improved:

2. My relative was taken to the local A&E on 2 occasions and I was not told. On the first occasion I had a phone call from the A&E department direct asking me to come and pick him up and take him home! I was then unable to reach ABI and confirm the details of his discharge and was only able to get to the bottom of it all by pulling rank with A&E (I am an NHS consultant) and getting to speak to their doctor. I would suggest that next of kin is informed about going to A&E as a routine, partly as movement to A&E identifies a deterioration in medical condition.

Our mum was sent for an assessment from hospital. It was out of our area. Mum went downhill so quickly here, mainly due to lack of staff I think. We were only able to visit once then it had a sickness bug so we never saw Mum for 9 days. The shock we got was so distressing. Dementia was to blame for Mum's death but had she been nearer, we could have visited every day.

I spent 4 weeks at the centre. I found the staff and management very helpful. I was treated with dignity and also as an individual. The food was excellent and the facilities and room was generally very good. I progressed quickly on my individual care plan and I am grateful for all support given.

All very friendly. Rooms large, staff excellent and always make time for a chat. Cannot fault it so far, lovely garden room, lovely view looking out over Bedford, loads of parking. All in all a very good facility.

Very good helpful staff.

Thank you. May these types of activities continue with the amazing input from the staff that enables it to happen.

A wonderful wonderful home with an excellent team who genuinely care about what they do! The staff are always willing to help and the communication is great. It’s a rewarding place to work and will stick with me forever.

My husband received very good care from all the staff at Manton Heights ABI Centre after his recent stroke. He was encouraged to be positive about the future and given every assistance to achieve this. He made really good progress with all the physiotherapy he received.

I was transferred to ABI on discharge from hospital for stroke rehabilitation. The modern premises are kept spotlessly clean by the housekeeping staff. Individual en-suite rooms make ablutions much easier. Care team not only look after daily needs very well but will always find time to meet individual physical or social/emotional needs. The centre has a very experienced physiotherapy team who do a great job taking clients through a phased recovery. Psychotherapy sessions are available to help with the mental and emotional effects of a stroke. For those whose speech was affected, there are also speech therapists. There is a screened garden and activities are available as clients progress. Meals are good quality, generous and tasty. Squash and beverages are always available. Although there are some restrictions due to Covid, family and friends are permitted to visit in adjacent accommodation or "window" visits. All staff wear PPE at appropriate times.