Oak Tree Lodge

My dad's health has improved since living at Oak Tree Lodge, the staff are all amazing, they really go above and beyond for my dad. The facilities are really good and all the residents seem happy.

Knowing that my husband is being looked after so well, means the world to me, due to my husband having dementia, he is unable to tell me about this stay.

From meeting with management, all issues resolved and explained well. Grateful for the clarification. Management are always approachable to discuss any issues and resolve any problems.

All this has changed since being a resident at Oak Tree Lodge. She's clean, well fed, has put on weight, is happier and has made firm friends whom she engages with daily and joins in all the activities with, which is so lovely to see. Staff are fantastic and treat residents with such care and dignity, encouraging them to join in all the daily pursuits which are thoughtfully put together and are clearly a lot of fun.

It was my Mum's first time at Oak Tree Lodge for a 2 week respite break. We were warmly welcomed on arrival and Mum was shown to a lovely, clean room. The Care Assistants (including housekeepers and the chef) warmly embraced my Mum and quickly got to know her despite her initial difficulty in settling in. Mum enjoyed the food, the banter with staff, residents, and liked the open space of the lounge and dining area where she could see what was happening. There was a good understanding with regards to her Alzheimers disease and care was taken to ensure she was safe and comfortable. This is a place where the clients/residents come first and are well cared for in all areas. Thank you.

My dad came in for respite care and I can honestly say he was so settled and content that I worried about bringing him home. I cannot praise the staff enough, they are so unbelievably caring and lovely and let my dad be what he needed to be, they did not push him to do anything he didn't want to. His room was lovely and the whole care home is so clean. The food he really enjoyed. What more can I say other than a very big thank you to all of the staff who are priceless.

Very professional staff who interact well with the resident. Nothing is too much trouble. The rooms are always clean and tidy and any extra help and support is secured with minimum disruption. Residents' medical and health care is handled with dignity and respect.

I have been very satisfied with the care my mum received. Thank you to all the staff.

Thank you to all the staff, carers and team who look after Mum for me.

On my first visit to Oak Tree Lodge, I found it easy to get to. When I went in, I thought the check-in and out system was good. The staff were really friendly and helpful. I was impressed with how nice the decor, furnishings etc were. It didn't smell. The rooms looked nice. The kitchen and dining room were spotless. It was nice to be able to make a drink etc. It was nice and clean everywhere. I didn't see much of the garden but I'm sure it would be nice to sit in when the weather warms up. The staff were around if you needed them. It looked like a home-from-home. I would recommend it to anyone.

Thanks to everyone - hope to be back soon.

Staff are very caring and helped my mum to have a lovely 99th birthday! A pleasant, calm atmosphere in the home.

Mum has remained content and calm in the home and I cannot thank the staff enough for the care they give her.

Ever since my mother-in-law moved into Oak Tree Lodge in October 2021. She has been treated with dignity, respect and affection. Her dementia is progressing quite rapidly and she has had moments of very challenging behaviour with both residents and staff, but each incident has been has been handled professionally by the managers and carers and I have nothing but admiration for them all. Thank you so much to all at Oak Tree for taking such good care of my mother-in-law.

My father has just celebrated his 92nd birthday in Oak Tree Lodge. The staff could not have been more accommodating. They gave over a small room to the family so that we could make it special. They also provided tea, coffee and drinks for the children. This is just one example of the care and thoughtfulness that the staff have shown both my father and my mother. I cannot praise them enough

I've been to see my friend every week since her arrival and I've seen a big improvement in her condition. On admission, she was very upset and angry each time I came, but not she seems quiet settled and happy. A much better experience for us both.

We are very grateful for their care! They have been lovely.

Family informed immediately.

My mother is coming up to a one-year anniversary at Oak Tree Lodge; she has been cared for in an amazing way. Staff love Mum and look out for her every need. She has struggled with settling, but the staff supported not only Mum but also me. We have worked together to support Mum through her settling period. The staff are amazing and very caring.

Manager is not very good.