Review from Kathryn M (Mother of Resident) published on 3 January 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
My son obviously feels secure and comfortable at Oakley House (and the Lime Trees Care Group as a whole). He speaks enthusiastically on the telephone about things he does and always returns confidently after home visits. I can tell that he relates well to the staff and feel that he is very well supervised
by them. He is treated with respect, kindness, good humour and firmness where necessary. He is encouraged to participate in many activities and always has one-to-one support to do them.
I have been extremely impressed by the way much time has been spent by the staff in helping my son to cope with the recent death of his father.
Whenever I, or another family member, contact Oakley House to speak to our son, staff are always very friendly and helpful and any matters which may have arisen and need to be addressed are always dealt with.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
26 Feb 2019
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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What types of Care is Oakley House registered for?
Mental Health Condition, Visual / Hearing Impairment, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Oakley House have?
There are 2 Single Rooms.
What are the Facilities & Services at Oakley House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Oakley House to the centre of Harwich?
1.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oakley House to verify any information. View our terms and conditions. Oakley House has an Basic Service - more info.