Search...

West Hall

Parvis Road, off Parvis Road, West Byfleet, Surrey KT14 6EY
West Hall Logo
Jobs
West Hall logo
Thank you for the professional care mum had during her stay it has been appreciated.David S(Son of Resident/Service User)
West Hall, West Byfleet
The staff are happy and really engage with my brother which improves his quality of life.C B(Sister of Resident/Service User)
West Hall, West Byfleet
The facilities were clean and the staff very kind. I would recommend it to anyone.Gillian S(Respite Resident/Service User)
West Hall, West Byfleet

Anchor’s West Hall is a unique and meticulously designed flagship care home.

West Hall comprises of an 18th century listed Manor House, with three contemporary lodge residences, all set in impressive grounds. The home was rated Outstanding in the most recent CQC inspection.

The Manor House has been extensively refurbished and provides a bistro, a private dining suite, activity areas and a library.

West Hall is set in extensive grounds...  

Care Provided by West Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 117 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,950From £2,000
Residential Dementia CareFrom £1,950From £2,000

Fees can vary depending on care needs and other factors. Colleagues at West Hall will be happy to discuss our weekly fees with you and what our fees include.

Contact West Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in charge

  • Paula Rifai(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (117)
  • Single Rooms with ensuite Wet Room (117)

Visiting

  • Visitors are welcome at West Hall.

Parking

  • Onsite parking is available, including disabled spaces.

West Hall Reviews (215)

Submit a Review
9.9

West Hall has a Review Score of 9.9 (9.857) out of 10, based on 73 reviews in the last 2 years. Over all time West Hall has 215 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to West Hall
Loading...
Showing 215 reviews matching selected criteria
Review from J B (Daughter of Resident) published on 28 February 2023 Submitted via Website
Overall Experience
Mum was a resident at West Hall for eight years until her recent death, and she was very happy there. Lovely grounds and facilities and the staff have been excellent during that time.

The manager is good, and I can't fault any of his team. Mum was particularly fond of certain members of staff, who all went above and beyond with their care, especially with her end-of-life management and were a big support to both myself and my sister. Thank you all!

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased that you rate our cleanliness as excellent. I will ensure that your lovely feedback is passed on to our team. We provide person-centred care to all of our residents and we are also here to support their loved ones.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brian W (Husband of Resident) published on 27 February 2023 Submitted via Postal Card
Overall Experience

From the very first second we entered West Hall, we were met with a smiling, welcoming person at reception. The happy welcome there continued upon our meeting with the staff of Birch Lodge, who have been magnificent in looking after my wife over the last three weeks. Their professional yet caring attitude towards her was heartwarming, and I knew on that first day that she was in safe hands and had no worries with her staying in Birch Lodge, West Hall.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased that you rate our home as excellent in all areas. We really appreciate your kind feedback and will ensure this is passed to our colleagues at Birch Lodge and throughout West Hall. We are very pleased that our colleagues have...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Thomas H (Son of Resident) published on 21 February 2023 Submitted via Postal Card
Overall Experience
We find the staff warm and welcoming.
The level of care is very good.

The environment is also very good.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased that you rate our care/support as excellent. Thank you for your kind comments regarding West Hall, which I will ensure are passed on to our team. We aim to provide the highest quality individually tailored care for all of our residents.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L S (Daughter of Resident) published on 7 February 2023 Submitted via Postal Card
Overall Experience

My father came in for respite care. We were impressed with the whole facility. The bedroom was well-appointed and all the staff were very kind, caring and welcoming.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased that you rate our staff as excellent. We really appreciate your lovely feedback, which I will circulate to our team. We are pleased your father enjoyed his stay at Birch Lodge and we hope to welcome him again in the future.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jacky A (Wife of Resident) published on 15 December 2022 Submitted via Postal Card
Overall Experience

From the day my husband came to West Hall, I have been really impressed with the kindness and dignity with which he has been treated. All the staff are so understanding and have done everything they can to help him settle in. All our children have now visited and the kindness and care that their father has shown have set their minds at rest. The outstanding rating given to West Hall is very well deserved. My husband's bedroom is bright and cheerful and along with the bathroom is kept beautifully clean. The public rooms are bright and welcoming and the meals are lovely.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased that you rate all areas of our home as excellent. Thank you for your wonderful feedback which I will pass on to our team. We aim to give the highest standards of care to each of our residents and get to know everyone as the unique individuals they are. We are also here to support our residents loved ones and provide peace of mind.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susie V (Daughter of Resident) published on 2 December 2022 Submitted via Postal Card
Overall Experience

West Hall is a wonderful care home. The staff are exceptional, they care for my father like he is one of their family. He is well looked after, cared for with love, fed great meals and treated with love and respect. As a relative, nothing is too much trouble. We are extremely grateful for the wonderful care Dad receives. Thank you!

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall, we are pleased you rate all areas of our home as excellent. We appreciate your lovely comments, which I will pass on to our team. Our team work hard to provide the best levels of care to our residents and we are here to provide support and answer any questions from our resident's family and friends.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H C (Daughter of Resident) published on 21 July 2022 Submitted via Postal Card
Overall Experience

The staff at Birch Lodge are always kind, thoughtful and patient and always treat their residents with dignity, however difficult the circumstances. The lodge always feels like a happy place. West Hall has exceptionally good rooms that are always clean, well ventilated and comfortable and have good views over the extensive grounds. Residents have two or three options at meal times and fruit and snacks are available all day, the afternoon tea cakes are baked on-site and are always delicious. Mum is content and happy and so are we!

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased you rate our facilities as excellent. We appreciate your kind feedback and I will pass your lovely comments to our team. We aim to provide a choice of freshly-cooked wholesome food at each mealtime and snacks throughout each day, which suits our residents' dietary requirements and preferences.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Louise G (Daughter of Resident) published on 21 July 2022 Submitted via Postal Card
Overall Experience

West Hall has provided fantastic care for my dad for the last four years, throughout Covid and after. They are unfailingly kind and caring. I think one of the things that has impressed me most is their thoughtful approach to drugs, minimising drug use and keeping it under review.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased you rate our overall experience as excellent. I will ensure that your kind comments are passed on to my team. Our care colleagues support our residents appropriately with their medication, as required.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Katie B (Daughter of Resident) published on 30 June 2022 Submitted via Website
Overall Experience

My mum has been living in West Hall Care Home for a year now and she has been cared for with love and respect and treated with dignity throughout this time. The staff are amazing and they are what makes Birch Lodge so special. An incredible Lodge Manager who leads a professional, cheerful, approachable and loving team of staff each of whom knows my mum well no matter which floor they work on. The team are able to judge Mum's mood and cheer her up with a laugh and a joke or reassure her with a hug, a chat and a cup of tea. Birch Lodge and all who work there are outstanding people who have become part of our family. I often chat with the housekeepers, chefs, receptionists and facilities staff who are equally wonderful and caring. No member of staff ever walks past me without saying hello and giving me a smile even if we don't know each other. West Hall is a happy place to visit, to live and obviously to work with lots of activities and outings. I highly recommend West Hall.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased you rate us as excellent in all areas. Thank you for your exceptional feedback regarding colleagues at West Hall, especially Birch Lodge. I’m very proud of the kindness and compassion shown by my team. We’re glad that your mum enjoys living with us and we are also pleased to support her loved ones.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Robin G (Brother of Resident) published on 30 June 2022 Submitted via Postal Card
Overall Experience

As far as I can see the staff at West Hall take care of residents very well.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased you rate us as excellent in all areas. I will pass your kind comment to our team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Keith M (Brother of Resident) published on 30 June 2022 Submitted via Postal Card
Overall Experience

The staff are wonderful and so friendly every time we visit. They are so hard-working and nothing is too much trouble. We are so pleased they are looking after my sister. So a big thank you to everyone at West Hall.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased you rate our staff as excellent. Your lovely feedback regarding our colleagues is much appreciated and I will ensure that this is passed on.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from F C (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card
Overall Experience

In the year that we have been with West Hall, we have been delighted and comforted by the diligent care, commitment and dedication shown to my mother. The support not only for Mother but for us as her family has been wonderful. We are very grateful.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased you rate our facilities as excellent. Thank you for your kind comments regarding our team, which I will let them know. We aim to provide the highest quality care and support, not only to all our residents but their loved ones also.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S B (Daughter of Resident) published on 29 June 2022 Submitted via Website
Overall Experience

I wanted to pass on a big thank you to all the staff who made my father’s 98th birthday party in the Red Room very special. I’m sure he really enjoyed himself along with the lager. The food was excellent with a beautiful afternoon tea of fresh sandwiches, scones with cream and jam (or jam and cream) and the birthday cake was lovely, thank you to the chef. A special thanks to the staff who popped in occasionally just to make sure we had all we needed. A special day enjoyed by all.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased that you rate our overall experience as excellent. It was our pleasure to help your father celebrate his 98th birthday and we’re glad that he had a lovely day with his family. We enjoy celebrating our resident’s birthdays and anniversaries as they wish to and I will make sure that our team are aware of your lovely comments.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G G (Resident / Service User) published on 20 June 2022 Submitted via Postal Card
Overall Experience

I am being very well looked after. The staff are excellent and will do anything for you. Food is to a very high standard, although quite repetitive. I do not find enough to do, but the staff do try hard to occupy residents.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased that you rate our overall experience as excellent. I will make sure our team are aware of your lovely feedback. We aim to cater for our residents' individual tastes, preferences and dietary requirements, so will discuss your...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David E (Resident / Service User) published on 17 June 2022 Submitted via Postal Card
Overall Experience

The staff are all very friendly and helpful at all times. Food is as good as one would expect. There is plenty of space in the room provided for clothes etc. Toilet and bathing - the shower is excellent. The grounds afford nice long walks on lovely grounds by a lovely river. All in all very good value.

Reply from Katherine Mahoney, Manager at West Hall

Thank you for taking the time to review West Hall and we are pleased that you rate your care/ support as excellent. We are glad you enjoy living at West Hall and we appreciate your lovely comments. I will pass your wonderful feedback to my colleagues. We aim to surpass our residents' individual expectations of all aspects of life at West Hall.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P G (Son of Resident) published on 19 April 2022 Submitted via Postal Card
Overall Experience

My father who has severe dementia has lived here for the last three and a half years. The care has been excellent. He is happy and has been looked after extremely well. Highly recommended!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Martin W (Son of Resident) published on 6 April 2022 Submitted via Postal Card
Overall Experience

Exceptional care in a great environment. My mother is quite a challenge and the home has always coped with everything she has thrown at them!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Emma F (Daughter of Resident) published on 6 April 2022 Submitted via Postal Card
Overall Experience

The manager and staff of West Hall, and more specifically Birch Lodge, couldn't have provided a more caring, stimulating or empathetic environment for my father to live in. Their understanding of the needs of a person living with dementia has enabled my father to live out his final years with dignity and in comfort. We can't thank them enough and would highly recommend Birch Lodge.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ruth M (Niece of Resident) published on 25 February 2022 Submitted via Postal Card
Overall Experience

The Oak Lodge team have done all they can to ensure they are meeting the needs of our aunt. The transition from moving from her own home to West Hall has been well managed. The team are supportive and responsive to her needs. The maintenance team ensured that pictures were hanging and other changes were made to the room which helped our aunt settle with familiar possessions around her.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie W (Daughter of Resident) published on 11 February 2022 Submitted via Website
Overall Experience

My hat goes off to all the staff in Maple Lodge for the care and concern that they have given and continue to give my father. They are attentive, patient and extremely helpful to us as a family. Thank you all so very much.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 June 2019
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 27 July 2026

We currently have three vacancies for care. Please contact West Hall for further details.

News (9) & Events (1)

News
  • 19 Jun 2026

    Residents and colleagues at Anchor’s West Hall care home in West Byfleet, Surrey, are helping to make a positive difference overseas through a bra donation initiative supporting women and children...

  • 23 Mar 2026

    West Hall care home in West Byfleet marked International Women’s Day by hosting a special afternoon tea and pampering event, welcoming residents and members of the local community for a...

  • 27 Jan 2026

    Over the past two years, Anchor’s West Hall care home has been collecting donated books from the local community — transforming simple acts of kindness from Surrey residents into life-changing...

Upcoming Events
  • 18 Aug 2026Organiser: West Hall

Awards / Recognitions (12)

  • 30 Jan 2026Recipient: Anchor
  • 31 Jan 2025Recipient: Anchor
  • 31 Jan 2024Recipient: Anchor

Accreditations

There are no accreditations posted yet for West Hall.

Meet the Team (5)

Paula Rifai
Paula RifaiJob Title:General ManagerJoined: 2025

I’m writing to introduce myself as the new General Manager of West Hall. I have had the privilege of working in the care sector for the past 35 years, and during this time, I have grown both professionally and personally. My journey started as a Carer, and through dedication and passion, I advanced to Senior Carer, Head of Care, Deputy Manager, and Acting Manager, before ultimately becoming a Registered Manager. For the past 26 years, I have been a Registered Manager with various care companies, where I have had the opportunity to achieve outstanding results, including two excellent outcomes and a "Good" rating with an Outstanding "Well Led" outcome in my previous care home.

Throughout my career, I’ve embraced every opportunity to enhance my skills and qualifications, ensuring that I meet the evolving standards and regulations required for this role. I joined Anchor in January 2023 as the Registered Care Home Manager for Moore Place, where I was thrilled to lead the team to achieve the top score of 10 on independent website carehome.co.uk. Our hard work paid off when Moore Place was ranked among the Top 20 Care Homes in the South East in 2024.

I am excited to take on the role of General Manager for West Hall. I am looking forward to working with the dedicated team here, getting to know the residents and their families, and leading West Hall to new heights. My vision is to work collaboratively with everyone, ensuring that we provide the highest standard of care and continue to thrive as a home.

Gary Dunn
Gary DunnJob Title:Deputy General ManagerJoined: 2025

It is my privilege to introduce myself as your new Deputy General Manager of West Hall. I have been working in the care sector for the past 10 years with my journey starting in my hometown of Swindon, where I worked in domiciliary care while maintaining the CQC Outstanding rating.

The wealth of experience and knowledge gained led me to continue with my passion to work within this sector. I moved to Surrey in 2019 and gained a position within Anchor as Team Leader at Moore Place. Throughout this time, I have seen many changes, working with a talented, and passionate team which we ensured Moore Place was recognised as a CQC “Good” rated care home in 2022 and Top 20 Care Home for the South East in 2024. For the past 12 months I have been in an Acting Deputy Manager role, successfully overseeing operational changes and ensuring compliance with regulatory standards.

This new chapter in my career at West Hall is an exciting opportunity, not only to work alongside such an outstanding team but also establishing a good rapport with residents and families alike.

I look forward to meeting you all and to continue the success of West Hall.

Sophie Waite
Sophie WaiteJob Title:Wellbeing ManagerJoined: 2025

I joined West Hall as the Wellbeing Manager in April 2025, and I’m thrilled to be part of such an incredible team. I graduated with a Drama degree in 2014 and began my career in care in February 2018. Since then, I’ve worked with a few different care providers, gaining valuable experience along the way. I truly believe I have the best job and have never looked back.

In addition to my experience, I commission the activities department for a new build care home, building close relationships with residents and their families, and ensuring the activity programme was designed to best support residents’ wellbeing and engagement.

During my time in care, I’ve been able to apply my creative skills to develop engaging and inclusive activity programmes. I’ve planned and organised a wide range of events and activities, including summer parties, Bonfire Night celebrations, archery sessions, Cognitive Stimulation Therapy sessions for residents living with dementia, and a unique ‘12 Weeks Around the World’ programme where residents virtually explore different countries through their culture, food, music, and traditions.

I’m passionate about delivering one-to-one activities and engagement to ensure we meet every resident’s needs, especially creating programmes tailored for those living with dementia. The most rewarding part of my role is building personal connections with residents and their families, which allows me to tailor activities that reflect the interests and preferences of everyone living in the home.

Mark Wren
Mark WrenJob Title:Services ManagerJoined: 2017

I am the Services Manager at Anchor West Hall and have been in this role since the beginning of January 2024, overseeing several departments which include catering, housekeeping, maintenance and activities. Supporting my colleagues and interacting with the residents here are the highlights of my day, and I couldn’t ask for a more picturesque location to work in; the manor house and grounds of West Hall are truly exquisite.

Overseeing the Hospitality and services of the home gives me the opportunity to work collaboratively with each head of department, ensuring that West Hall does not just meet the needs of the residents, but exceeds them every day by providing the level of care and service that our CQC rating of ‘Outstanding’ truly deserves.

Chola Chilufya
Chola ChilufyaJob Title:Oak Lodge - Lodge ManagerJoined: 2006

With over 19 years of dedicated service at Anchor, I am proud to have been part of a passionate team that has achieved consecutive CQC Outstanding ratings. My career has been rooted in a strong commitment to excellence, integrity, and a genuine passion for improving the lives of others.

As Lodge Manager, I focus on creating a safe, supportive, and enriching environment for residents where their wellbeing, dignity, and individual needs are at the heart of everything we do. I believe in building strong, trusting relationships not only with residents and their families, but also with the dedicated team I lead. I strive to nurture a positive culture where colleagues feel valued, empowered, and inspired to deliver exceptional care every day.

With a background in Biomedical Science and formal leadership training, I bring a thoughtful and analytical approach to management. I pride myself on being reliable, ambitious, and deeply motivated by the impact we can have on people's lives, making every day matter for those we care for.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact West Hall to verify any information. View our terms and conditions. West Hall has an Enhanced Service -more info.