She has been cared for so lovingly and thoughtfully, making her feel safe and happy.Amanda H(Daughter of Resident/Service User)
The accommodation and grounds are perfect for Charles, and he appears to be settling in well.P D(Nephew of Resident/Service User)
My mother is a very happy resident at West Hall. She receives a high standard of careM W(Son of Resident/Service User)
She has been cared for so lovingly and thoughtfully, making her feel safe and happy.Amanda H(Daughter of Resident/Service User)
The accommodation and grounds are perfect for Charles, and he appears to be settling in well.P D(Nephew of Resident/Service User)
My mother is a very happy resident at West Hall. She receives a high standard of careM W(Son of Resident/Service User)
Anchor’s West Hall is a unique and meticulously designed care home. West Hall comprises an 18th-century listed Manor House, with three contemporary lodge residences, all set in impressive grounds. The Manor House provides a bistro, a private dining suite, activity areas and a library.
The three lodge residences have been specifically designed with the latest technology to provide lovely accommodation, including lounges and dining areas. Each spacious bedroom has an...
Anchor’s West Hall is a unique and meticulously designed care home. West Hall comprises an 18th-century listed Manor House, with three contemporary lodge residences, all set in impressive grounds. The Manor House provides a bistro, a private dining suite, activity areas and a library.
The three lodge residences have been specifically designed with the latest technology to provide lovely accommodation, including lounges and dining areas. Each spacious bedroom has an en suite wet room to support privacy and dignity—West Hall benefits from environmentally friendly energy, including solar power and organic insulation materials.
West Hall is set in extensive grounds within the Surrey Green Belt for residents and loved ones to enjoy. The grounds include paths and seating areas. An on-site Men's Shed supports gentlemen with practical tasks, wellbeing, and socialising.
The team is proud to welcome new residents to West Hall, both permanently and for respite care.
West Hall provides outstanding residential care for older people living with dementia. Proud of its dementia care, staff receive ongoing training to ensure their approach reflects best practice.
At West Hall, the team promote friendship and companionship. Encouraging a high quality of life is at the heart of West Hall's culture and ethos.
Contact West Hall to confirm what's included and get a personalised quote:
Fees can vary depending on care needs and other factors. Colleagues at West Hall will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact West Hall for full pricing details and T&Cs.
West Hall has a Review Score of 9.9 (9.866) out of 10, based on 69 reviews in the last 2 years.
Over all time West Hall has 219 reviews.
Exceptional care in a great environment. My mother is quite a challenge and the home has always coped with everything she has thrown at them!
Exceptional care in a great environment. My mother is quite a challenge and the home has always coped with everything she has thrown at them!
The manager and staff of West Hall, and more specifically Birch Lodge, couldn't have provided a more caring, stimulating or empathetic environment for my father to live in. Their understanding of the needs of a person living with dementia has enabled my father to live out his final years with...
The manager and staff of West Hall, and more specifically Birch Lodge, couldn't have provided a more caring, stimulating or empathetic environment for my father to live in. Their understanding of the needs of a person living with dementia has enabled my father to live out his final years with dignity and in comfort. We can't thank them enough and would highly recommend Birch Lodge.
The Oak Lodge team have done all they can to ensure they are meeting the needs of our aunt. The transition from moving from her own home to West Hall has been well managed. The team are supportive and responsive to her needs. The maintenance team ensured that pictures were hanging and other changes...
The Oak Lodge team have done all they can to ensure they are meeting the needs of our aunt. The transition from moving from her own home to West Hall has been well managed. The team are supportive and responsive to her needs. The maintenance team ensured that pictures were hanging and other changes were made to the room which helped our aunt settle with familiar possessions around her.
My hat goes off to all the staff in Maple Lodge for the care and concern that they have given and continue to give my father. They are attentive, patient and extremely helpful to us as a family. Thank you all so very much.
My hat goes off to all the staff in Maple Lodge for the care and concern that they have given and continue to give my father. They are attentive, patient and extremely helpful to us as a family. Thank you all so very much.
I moved into Oak Lodge in March 2020. The carers have been great; they look after me so well. The manager is easy to talk to, and the entire team is lovely. I feel at home, and I can visit my family.
I moved into Oak Lodge in March 2020. The carers have been great; they look after me so well. The manager is easy to talk to, and the entire team is lovely. I feel at home, and I can visit my family.
Excellent care for my mother. Good friendly staff who seem to really care. Looking forward to returning to the pre-Covid experience with full activities and bistro lunches for the family to join my mother.
Excellent care for my mother. Good friendly staff who seem to really care. Looking forward to returning to the pre-Covid experience with full activities and bistro lunches for the family to join my mother.
My mother, who was suffering from dementia spent the last years of her life at West Hall. She was well cared for by friendly helpful staff and as a family, we are really grateful for the care she received.
My mother, who was suffering from dementia spent the last years of her life at West Hall. She was well cared for by friendly helpful staff and as a family, we are really grateful for the care she received.
I have thoroughly enjoyed my short respite.
I have thoroughly enjoyed my short respite.
I came to West Hall, Oak Lodge feeling at a very low point, unable to move properly etc. Today six weeks later I'm going home having been looked after with great care by everyone here and I can only say a big thank you to you all.
I came to West Hall, Oak Lodge feeling at a very low point, unable to move properly etc. Today six weeks later I'm going home having been looked after with great care by everyone here and I can only say a big thank you to you all.
Reception arrangements non existent. All information has to be extracted, never volunteered. Room cleanliness was variable. No consideration went into my food needs as a diabetic. Staff were generally found to be very good. The carer is brilliant. Standard of cooking, particularly vegetables, was...
Reception arrangements non existent. All information has to be extracted, never volunteered. Room cleanliness was variable. No consideration went into my food needs as a diabetic. Staff were generally found to be very good. The carer is brilliant. Standard of cooking, particularly vegetables, was excellent.
Thank you for taking the time to review West Hall following your recent respite stay. We are pleased you rate our facilities and management as excellent and we will pass on your kind comments to our care team. We apologise you felt the room cleanliness was variable, our Lodge Managers currently...
Thank you for taking the time to review West Hall following your recent respite stay. We are pleased you rate our facilities and management as excellent and we will pass on your kind comments to our care team. We apologise you felt the room cleanliness was variable, our Lodge Managers currently complete daily walkarounds and spot checks on all communal areas and bedrooms to make sure cleanliness of facilities are maintained. We will make sure this is still being carried out thoroughly. We are also sorry to hear you felt we didn’t meet your dietary needs. We regularly review our menus, with the input of our residents, and cater to dietary requirements and preferences. We will continue to work with our chefs to make sure this area of our service is improved in the future.
The staff at West Hall take wonderful care of my sister. She is so happy there. They also make visitors very welcome. They all go above and beyond what I would expect of them.
The staff at West Hall take wonderful care of my sister. She is so happy there. They also make visitors very welcome. They all go above and beyond what I would expect of them.
It’s a beautiful setting and...
It’s a beautiful setting and rooms/service/food are of high quality. Cost does run high but quality is good.
West Hall were fantastic when my cad moved in and he is really happy here. The staff are excellent and communication with us as his family is first class.
West Hall were fantastic when my cad moved in and he is really happy here. The staff are excellent and communication with us as his family is first class.
This home is just wonderful. I can't say how pleased I am with the manager and her team. They care so much, put heart and soul into their work. One particular staff member is wonderful but it's unfair to single out staff in Birch Lodge as all the carers are excellent. The communication paths are...
This home is just wonderful. I can't say how pleased I am with the manager and her team. They care so much, put heart and soul into their work. One particular staff member is wonderful but it's unfair to single out staff in Birch Lodge as all the carers are excellent. The communication paths are also first-class. My husband is so happy and well cared for - thank you all.
I cannot fault the wonderful care my mum continues to receive from the excellent carers at West Hall. Residents are treated with dignity and respect. Carers give them quality time and spend time with them. I would not hesitate to recommend West Hall.
I cannot fault the wonderful care my mum continues to receive from the excellent carers at West Hall. Residents are treated with dignity and respect. Carers give them quality time and spend time with them. I would not hesitate to recommend West Hall.
My father moved there in January 2020 after a fall and the hard realisation that my mother could no longer care for him at home. After visiting so many care homes, West Hall had a wonderful feel to it, with very caring staff, happy residents and beautiful gardens. My dad became seriously ill this...
My father moved there in January 2020 after a fall and the hard realisation that my mother could no longer care for him at home. After visiting so many care homes, West Hall had a wonderful feel to it, with very caring staff, happy residents and beautiful gardens. My dad became seriously ill this year and sadly died in February. The staff at Birch Lodge were truly wonderful, their compassionate nature and understanding of dementia is truly so heartwarming to see. Dad had a good routine there, always exceptionally clean and well cared for, food was wonderful and accommodated all of dad's needs. A special mention to the wonderful staff leading the team with the managers so supportive and understanding to the family truly was wonderful. It’s such a hard decision to put your loved one into a care home but this was definitely the best decision for our dad and we hope when we can to go back and say hello to the team again. Thank you for all you have done for my dad.
Mum is being beautifully cared for, very loved and she seems so happy. Staff communicate really well giving updates on Mum's progress, sending photos, etc. Also taking great care of Mum's medical needs.
Mum is being beautifully cared for, very loved and she seems so happy. Staff communicate really well giving updates on Mum's progress, sending photos, etc. Also taking great care of Mum's medical needs.
The care and nursing standards are excellent - the team go way beyond standards of any set in their affection and support given to my father. My dad has stayed in two previous care home, and West Hall is by far the best. Having Dad in a care home is a difficult decision, but my family and I are...
The care and nursing standards are excellent - the team go way beyond standards of any set in their affection and support given to my father. My dad has stayed in two previous care home, and West Hall is by far the best. Having Dad in a care home is a difficult decision, but my family and I are secure in the knowledge Birch Lodge is the next best thing to a home. I cannot praise the team highly enough - amazing!
West Hall, Birch Lodge specifically, has alwats been extremely good, caring and kind. But since the start of the pandemic, they have been simply amazing, in the most difficult of circumstances. I cannot praise the staff and leadership of Birch Lodge highly enough.
West Hall, Birch Lodge specifically, has alwats been extremely good, caring and kind. But since the start of the pandemic, they have been simply amazing, in the most difficult of circumstances. I cannot praise the staff and leadership of Birch Lodge highly enough.
The period of Covid has been dealt with superbly and infection spread has been zero. Isolated cases were dealt with and all due to excellent protocols and good management. It has been so hard not seeing my dad but so worth it as he is well and happy and we are almost back to normal. Patience as...
The period of Covid has been dealt with superbly and infection spread has been zero. Isolated cases were dealt with and all due to excellent protocols and good management. It has been so hard not seeing my dad but so worth it as he is well and happy and we are almost back to normal. Patience as they say is rewarded. Thank you to the Birch Lodge team.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
We currently have three vacancies for care. Please contact West Hall for further details.
A West Byfleet care home has helped local people learn more about dementia and the support available at a community event in Woking. Anchor’s West Hall care home hosted its...
Residents and colleagues at Anchor’s West Hall care home in West Byfleet, Surrey, are helping to make a positive difference overseas through a bra donation initiative supporting women and children...
West Hall care home in West Byfleet marked International Women’s Day by hosting a special afternoon tea and pampering event, welcoming residents and members of the local community for a...
There are no accreditations posted yet for West Hall.
I’m writing to introduce myself as the new General Manager of West Hall. I have had the privilege of working in the care sector for the past 35...
I’m writing to introduce myself as the new General Manager of West Hall. I have had the privilege of working in the care sector for the past 35 years, and during this time, I have grown both professionally and personally. My journey started as a Carer, and through dedication and passion, I advanced to Senior Carer, Head of Care, Deputy Manager, and Acting Manager, before ultimately becoming a Registered Manager. For the past 26 years, I have been a Registered Manager with various care companies, where I have had the opportunity to achieve outstanding results, including two excellent outcomes and a "Good" rating with an Outstanding "Well Led" outcome in my previous care home.
Throughout my career, I’ve embraced every opportunity to enhance my skills and qualifications, ensuring that I meet the evolving standards and regulations required for this role. I joined Anchor in January 2023 as the Registered Care Home Manager for Moore Place, where I was thrilled to lead the team to achieve the top score of 10 on independent website carehome.co.uk. Our hard work paid off when Moore Place was ranked among the Top 20 Care Homes in the South East in 2024.
I am excited to take on the role of General Manager for West Hall. I am looking forward to working with the dedicated team here, getting to know the residents and their families, and leading West Hall to new heights. My vision is to work collaboratively with everyone, ensuring that we provide the highest standard of care and continue to thrive as a home.
It is my privilege to introduce myself as your new Deputy General Manager of West Hall. I have been working in the care sector for the past 10 years...
It is my privilege to introduce myself as your new Deputy General Manager of West Hall. I have been working in the care sector for the past 10 years with my journey starting in my hometown of Swindon, where I worked in domiciliary care while maintaining the CQC Outstanding rating.
The wealth of experience and knowledge gained led me to continue with my passion to work within this sector. I moved to Surrey in 2019 and gained a position within Anchor as Team Leader at Moore Place. Throughout this time, I have seen many changes, working with a talented, and passionate team which we ensured Moore Place was recognised as a CQC “Good” rated care home in 2022 and Top 20 Care Home for the South East in 2024. For the past 12 months I have been in an Acting Deputy Manager role, successfully overseeing operational changes and ensuring compliance with regulatory standards.
This new chapter in my career at West Hall is an exciting opportunity, not only to work alongside such an outstanding team but also establishing a good rapport with residents and families alike.
I look forward to meeting you all and to continue the success of West Hall.
I joined West Hall as the Wellbeing Manager in April 2025, and I’m thrilled to be part of such an incredible team. I graduated with a Drama degree in...
I joined West Hall as the Wellbeing Manager in April 2025, and I’m thrilled to be part of such an incredible team. I graduated with a Drama degree in 2014 and began my career in care in February 2018. Since then, I’ve worked with a few different care providers, gaining valuable experience along the way. I truly believe I have the best job and have never looked back.
In addition to my experience, I commission the activities department for a new build care home, building close relationships with residents and their families, and ensuring the activity programme was designed to best support residents’ wellbeing and engagement.
During my time in care, I’ve been able to apply my creative skills to develop engaging and inclusive activity programmes. I’ve planned and organised a wide range of events and activities, including summer parties, Bonfire Night celebrations, archery sessions, Cognitive Stimulation Therapy sessions for residents living with dementia, and a unique ‘12 Weeks Around the World’ programme where residents virtually explore different countries through their culture, food, music, and traditions.
I’m passionate about delivering one-to-one activities and engagement to ensure we meet every resident’s needs, especially creating programmes tailored for those living with dementia. The most rewarding part of my role is building personal connections with residents and their families, which allows me to tailor activities that reflect the interests and preferences of everyone living in the home.
I am the Services Manager at Anchor West Hall and have been in this role since the beginning of January 2024, overseeing several departments which...
I am the Services Manager at Anchor West Hall and have been in this role since the beginning of January 2024, overseeing several departments which include catering, housekeeping, maintenance and activities. Supporting my colleagues and interacting with the residents here are the highlights of my day, and I couldn’t ask for a more picturesque location to work in; the manor house and grounds of West Hall are truly exquisite.
Overseeing the Hospitality and services of the home gives me the opportunity to work collaboratively with each head of department, ensuring that West Hall does not just meet the needs of the residents, but exceeds them every day by providing the level of care and service that our CQC rating of ‘Outstanding’ truly deserves.
With over 19 years of dedicated service at Anchor, I am proud to have been part of a passionate team that has achieved consecutive CQC Outstanding...
With over 19 years of dedicated service at Anchor, I am proud to have been part of a passionate team that has achieved consecutive CQC Outstanding ratings. My career has been rooted in a strong commitment to excellence, integrity, and a genuine passion for improving the lives of others.
As Lodge Manager, I focus on creating a safe, supportive, and enriching environment for residents where their wellbeing, dignity, and individual needs are at the heart of everything we do. I believe in building strong, trusting relationships not only with residents and their families, but also with the dedicated team I lead. I strive to nurture a positive culture where colleagues feel valued, empowered, and inspired to deliver exceptional care every day.
With a background in Biomedical Science and formal leadership training, I bring a thoughtful and analytical approach to management. I pride myself on being reliable, ambitious, and deeply motivated by the impact we can have on people's lives, making every day matter for those we care for.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact West Hall to verify any information. View our terms and conditions. West Hall has an Enhanced Service -what an Enhanced Service includes.