West Hall

During this difficult period, the staff in Birch lodge have been outstanding. Always positive on the phone and saying encouraging things about our loved ones. The team is headed by an exceptional person in her care and understanding of my husband's dementia. Her kindness and patience enable him to be as content as he can be. This means so much to me. All the staff have shown enormous forbearance and kindness during this testing time. West Hall sets a very high standard in all respect. With my admiration and enormous thanks.

If I thought West Hall was fabulous before, seeing how the team have coped during the pandemic has been awesome! To a man and woman, they have done everything to support both the residents and their families and even in the darkest days, were there for us all. I have always said West Hall gave my father a new lease of life when he arrived over five years ago. To have kept him going and cheery throughout the last 12 months is testament to an amazing team.

Our mother resides in Birch Lodge, she's been here for over a year. We as a family are comforted by the care and love shown to her, it is encouraging as Mum suffers with progressive dementia. Mum is thriving, though sometimes in need of reassurance, which abounds. Most importantly she is happy and therefore so are we.

Only patient for limited time - staff kind and helpful.

Mum's physical ad mental health, and her overall quality of life, have improved greatly since her arrival at West Hall, thanks to the care and attention of the wonderful staff at Birch Lodge. Thank you!

Our cousin will have been a resident in Maple Lodge for two years in May 2021. She suffers from dementia and mild depression. West Hall was chosen for its ethos, exceptional purpose-built facilities, wonderful grounds and the wide range of activities on offer, backed up by the ‘Outstanding’ CQC review. West Hall feels well run and in our experience, the care is very good and the staff are professional, cheerful, friendly and caring. Communication is good, staff are accessible and any question or quibble is dealt with quickly and effectively. During the pandemic, the team have been exceptional. We cannot praise them highly enough. When visiting has been banned or restricted, we felt comforted by the knowledge that our relative is being well cared for by the Maple Lodge Team. During the pandemic, it has been very helpful to have more regular updates from the West Hall Manager and more frequent newsletters.

I have had such a lot of help and support.

Mum was a resident at West Hall (Oak Lodge) for 5 years, and we recently lost her at the age of 98. She was always extremely well looked after and we have been so impressed with the care and consideration given to her (and to us) towards the end of her life. We are very aware of how much the carers and staff have done, to make Mum feel happy and safe. It takes a very special person to do the job, that they all do, with such care and affection and in the past year, West Hall staff, in all areas, have risen to the challenges of Covid-19 and have gone over and above what would normally be expected of them. We consider ourselves very fortunate to have found West Hall and to know that during these difficult times when we saw so little of Mum, she had all of you to take care of her. We wouldn't hesitate to recommend West Hall to anybody looking for exceptional care.

The team and facilities at West Hall surpassed all our high expectations from day one. Over two and half years, the care and support the Oak Lodge team provided to my godmother was exemplary - full of empathy, patience, humour and interest in her life stories. This extended to my family and I - always keeping us in touch and updated, especially during the last challenging twelve months. The team go the extra mile to accommodate residents' wishes, whether it is providing special food requests, printing out emails from overseas relatives or having residents' furniture and pictures in their rooms. The design and upkeep of the rooms, gardens and facilities are of a high standard and there are loads of activities on offer with a dedicated team who organise day trips and on-site activities. Strong support from the local GP surgery, physio and dental services are all geared towards keeping residents in the best of health. A brilliant team all round. Thank you all.

I will have absolutely no hesitation in recommending West Hall to anyone that should need to use them.

West Hall Care Home staff have been working extremely hard under the very difficult circumstances we are encountering this year. They have kept us fully informed of all developments and also done their best to arrange visits under the ever-changing guidelines. They send regular reports regarding the well-being of our loved ones as well as a weekly newsletter with photos of events they are organising for the residents, which is lovely, especially as we are not able to visit as often as we could. The circumstances are still changing and it is becoming even more difficult to visit. This is extremely concerning when someone you love is a resident. The staff do their very best to assure us of the wellbeing of our loved one.

Would encourage getting those who can, outside more.

Mum only stayed for 2 1/2 weeks for respite care. The service we received and the care Mum received was excellent. Despite only being at the home for a short period, the staff took time to get to know Mum, to understand her likes and dislikes and to address any points we raised. I couldn't ask for more and would definitely use again.

During my stay we have been in lockdown owing to the Coronavirus so most activities have been on hold. I have been able to use the grounds for walking and exercise which has been very pleasant, rather than just being in a room. Whilst the library is shut there are books available which we're made aware of. Friendly staff and management, always ready to help. Rooms kept well with a lovely outlook on to the grounds.

Some little oversights in personal care but overall the team are outstanding in care and commitment. Highly recommend.

My siblings and I are extremely happy with our mother’s respite care in West Hall. Communication, either face to face, email or phone is always treated professionally, quickly and politely. The standards over all areas are excellent and maintained. Whilst my mother would rather be in her own house, she has no complaints about West Hall. Clearly, if Mum’s happy so are we.

I was in Oak Lodge. All members of staff were excellent, friendly, helpful and concerned that I was happy and comfortable. Nothing was too much trouble. They set the tone of the place and it was contagious because residents themselves were all friendly. The use of Christian names is an excellent idea. The food could not be faulted. it was very good and the kitchen staff were always obliging. It is a wonderful care home. I rate it 100%

The manager has been caring for my aunt and is a great help, as is the team leader. Great staff - thank you so much.

Our second respite visit. Lovely to see familiar faces and so nice that the staff remembered Dad from a year ago. Very well designed environment. Great rooms and ensuite. Excellent staff.

Setting and outer view very nice.