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West Hall

Parvis Road, off Parvis Road, West Byfleet, Surrey KT14 6EY
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Thank you for the professional care mum had during her stay it has been appreciated.David S(Son of Resident/Service User)
West Hall, West Byfleet
The staff are happy and really engage with my brother which improves his quality of life.C B(Sister of Resident/Service User)
West Hall, West Byfleet
The facilities were clean and the staff very kind. I would recommend it to anyone.Gillian S(Respite Resident/Service User)
West Hall, West Byfleet

Anchor’s West Hall is a unique and meticulously designed care home. West Hall comprises an 18th-century listed Manor House, with three contemporary lodge residences, all set in impressive grounds. The Manor House provides a bistro, a private dining suite, activity areas and a library.

The three lodge residences have been specifically designed with the latest technology to provide lovely accommodation, including lounges and dining areas. Each spacious bedroom has an... 

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Care Provided by West Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 117 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,950From £2,000
Residential Dementia CareFrom £1,950From £2,000

Fees can vary depending on care needs and other factors. Colleagues at West Hall will be happy to discuss our weekly fees with you and what our fees include.

Contact West Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in charge

  • Paula Rifai (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (117)
  • Single Rooms with ensuite Wet Room (117)

Visiting

  • Visitors are welcome at West Hall.

Parking

  • Onsite parking is available, including disabled spaces.

West Hall Reviews (216)

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9.9

West Hall has a Review Score of 9.9 (9.858) out of 10, based on 70 reviews in the last 2 years. Over all time West Hall has 216 reviews.

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Showing 216 reviews matching selected criteria
Review from P H (Resident / Service User) published on 13 April 2021 Submitted via Postal Card
Overall Experience
Review from Chris R (Son of Resident) published on 7 April 2021 Submitted via Postal Card
Overall Experience
Review from Philippa M (Cousin of Resident) published on 19 March 2021 Submitted via Website
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Review from S P (Resident / Service User) published on 16 March 2021 Submitted via Postal Card
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Review from Linda P (Daughter of Resident) published on 15 March 2021 Submitted via Website
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Review from Carina K (Friend of Resident) published on 3 February 2021 Submitted via Website
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Review from K P (Daughter of Resident) published on 26 November 2020 Submitted via Website
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Review from Kate C (Daughter of Resident) published on 16 October 2020 Submitted via Website
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Review from O B (Son of Resident) published on 19 August 2020 Submitted via Postal Card
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Review from H P (Daughter of Resident) published on 11 August 2020 Submitted via Postal Card
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Review from D C (Respite Resident) published on 17 July 2020 Submitted via Postal Card
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Review from A L (Son of Resident) published on 17 June 2020 Submitted via Postal Card
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Review from Mike H (Son of Resident) published on 20 May 2020 Submitted via Website
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Review from Eric B (Resident / Service User) published on 28 February 2020 Submitted via Postal Card
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Review from Rob B (Nephew of Resident) published on 26 February 2020 Submitted via Postal Card
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Review from C K (Daughter of Resident) published on 17 February 2020 Submitted via Postal Card
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Review from J H (Son of Resident) published on 7 February 2020 Submitted via Postal Card
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Review from T M (Daughter of Resident) published on 21 January 2020 Submitted via Postal Card
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Review from E J (Resident / Service User) published on 3 January 2020 Submitted via Postal Card
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Review from Gordon D (Respite Resident) published on 3 December 2019 Submitted via Postal Card
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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 June 2019
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 03 September 2026

We currently have three vacancies for care. Please contact West Hall for further details.

News (8) & Events (0)

News
  • 19 Jun 2026

    Residents and colleagues at Anchor’s West Hall care home in West Byfleet, Surrey, are helping to make a positive difference overseas through a bra donation initiative supporting women and children...

  • 23 Mar 2026

    West Hall care home in West Byfleet marked International Women’s Day by hosting a special afternoon tea and pampering event, welcoming residents and members of the local community for a...

  • 27 Jan 2026

    Over the past two years, Anchor’s West Hall care home has been collecting donated books from the local community — transforming simple acts of kindness from Surrey residents into life-changing...

Upcoming Events

There are no upcoming events for West Hall.

Awards / Recognitions (12)

  • 30 Jan 2026Recipient: Anchor
  • 31 Jan 2025Recipient: Anchor
  • 31 Jan 2024Recipient: Anchor

Accreditations

There are no accreditations posted yet for West Hall.

Meet the Team (5)

Paula Rifai
Paula RifaiJob Title General ManagerJoined 2025
Gary Dunn
Gary DunnJob Title Deputy General ManagerJoined 2025
Sophie Waite
Sophie WaiteJob Title Wellbeing ManagerJoined 2025
Mark Wren
Mark WrenJob Title Services ManagerJoined 2017
Chola Chilufya
Chola ChilufyaJob Title Oak Lodge - Lodge ManagerJoined 2006

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact West Hall to verify any information. View our terms and conditions. West Hall has an Enhanced Service -what an Enhanced Service includes.