
Thank you for the professional care mum had during her stay it has been appreciated.David S(Son of Resident/Service User)

The staff are happy and really engage with my brother which improves his quality of life.C B(Sister of Resident/Service User)

The facilities were clean and the staff very kind. I would recommend it to anyone.Gillian S(Respite Resident/Service User)

Thank you for the professional care mum had during her stay it has been appreciated.David S(Son of Resident/Service User)

The staff are happy and really engage with my brother which improves his quality of life.C B(Sister of Resident/Service User)

The facilities were clean and the staff very kind. I would recommend it to anyone.Gillian S(Respite Resident/Service User)

Anchor’s West Hall is a unique and meticulously designed flagship care home.
West Hall comprises of an 18th century listed Manor House, with three contemporary lodge residences, all set in impressive grounds. The home was rated Outstanding in the most recent CQC inspection.
The Manor House has been extensively refurbished and provides a bistro, a private dining suite, activity areas and a library.
West Hall is set in extensive grounds...
Care Provided by West Hall
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 117 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Pet Friendly (or by arrangement)
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at West Hall will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact West Hall for full pricing details and T&Cs.
Contact West Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Paula Rifai(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (117)
- Single Rooms with ensuite Wet Room (117)
Visiting
- Visitors are welcome at West Hall.
Parking
- Onsite parking is available, including disabled spaces.
West Hall Reviews (215)
West Hall has a Review Score of 9.9 (9.857) out of 10, based on 73 reviews in the last 2 years.
Over all time West Hall has 215 reviews.
Mum's physical ad mental health, and her overall quality of life, have improved greatly since her arrival at West Hall, thanks to the care and attention of the wonderful staff at Birch Lodge. Thank you!
Our cousin will have been a resident in Maple Lodge for two years in May 2021. She suffers from dementia and mild depression. West Hall was chosen for its ethos, exceptional purpose-built facilities, wonderful grounds and the wide range of activities on offer, backed up by the ‘Outstanding’ CQC review. West Hall feels well run and in our experience, the care is very good and the staff are professional, cheerful, friendly and caring. Communication is good, staff are accessible and any question or quibble is dealt with quickly and effectively. During the pandemic, the team have been exceptional. We cannot praise them highly enough. When visiting has been banned or restricted, we felt comforted by the knowledge that our relative is being well cared for by the Maple Lodge Team. During the pandemic, it has been very helpful to have more regular updates from the West Hall Manager and more frequent newsletters.
I have had such a lot of help and support.
Mum was a resident at West Hall (Oak Lodge) for 5 years, and we recently lost her at the age of 98. She was always extremely well looked after and we have been so impressed with the care and consideration given to her (and to us) towards the end of her life. We are very aware of how much the carers and staff have done, to make Mum feel happy and safe. It takes a very special person to do the job, that they all do, with such care and affection and in the past year, West Hall staff, in all areas, have risen to the challenges of Covid-19 and have gone over and above what would normally be expected of them. We consider ourselves very fortunate to have found West Hall and to know that during these difficult times when we saw so little of Mum, she had all of you to take care of her. We wouldn't hesitate to recommend West Hall to anybody looking for exceptional care.
The team and facilities at West Hall surpassed all our high expectations from day one. Over two and half years, the care and support the Oak Lodge team provided to my godmother was exemplary - full of empathy, patience, humour and interest in her life stories. This extended to my family and I - always keeping us in touch and updated, especially during the last challenging twelve months. The team go the extra mile to accommodate residents' wishes, whether it is providing special food requests, printing out emails from overseas relatives or having residents' furniture and pictures in their rooms. The design and upkeep of the rooms, gardens and facilities are of a high standard and there are loads of activities on offer with a dedicated team who organise day trips and on-site activities. Strong support from the local GP surgery, physio and dental services are all geared towards keeping residents in the best of health. A brilliant team all round. Thank you all.
My Dad also found himself in need of respite care this past month following on from surgery for Bowel Cancer. I was absolutely thrilled with how my Dad was in himself following his recent reunion with Mum at West Hall Care Home following his two week isolation period. It really uplifted him to see her after those difficult few months. All the staff at West Hall were amazing in facilitating this, and we can't thank them enough. The care he received whilst on respite was second to none.
I will have absolutely no hesitation in recommending West Hall to anyone that should need to use them.
West Hall Care Home staff have been working extremely hard under the very difficult circumstances we are encountering this year. They have kept us fully informed of all developments and also done their best to arrange visits under the ever-changing guidelines. They send regular reports regarding the well-being of our loved ones as well as a weekly newsletter with photos of events they are organising for the residents, which is lovely, especially as we are not able to visit as often as we could. The circumstances are still changing and it is becoming even more difficult to visit. This is extremely concerning when someone you love is a resident. The staff do their very best to assure us of the wellbeing of our loved one.
Good activities and good atmosphere. All kept clean and well dressed/presented.
Always opportunities to make suggestions and regular monthly reviews.
Would encourage getting those who can, outside more.
Mum only stayed for 2 1/2 weeks for respite care. The service we received and the care Mum received was excellent. Despite only being at the home for a short period, the staff took time to get to know Mum, to understand her likes and dislikes and to address any points we raised. I couldn't ask for more and would definitely use again.
During my stay we have been in lockdown owing to the Coronavirus so most activities have been on hold. I have been able to use the grounds for walking and exercise which has been very pleasant, rather than just being in a room. Whilst the library is shut there are books available which we're made aware of. Friendly staff and management, always ready to help. Rooms kept well with a lovely outlook on to the grounds.
I would have rated the room as excellent if it had aircon, and the floor was not concrete (under the carpet).
The food generally good but has had some inconsistency with various staff changes.
Some little oversights in personal care but overall the team are outstanding in care and commitment. Highly recommend.
Thank you for taking the time to review West Hall and we are pleased that you rate our overall standard as excellent. We have had some new staff in the kitchen, who have now settled in well. Meals are monitored regularly and we also have a comments book which staff and residents are encouraged to...
My siblings and I are extremely happy with our mother’s respite care in West Hall. Communication, either face to face, email or phone is always treated professionally, quickly and politely. The standards over all areas are excellent and maintained. Whilst my mother would rather be in her own house, she has no complaints about West Hall. Clearly, if Mum’s happy so are we.
I was in Oak Lodge. All members of staff were excellent, friendly, helpful and concerned that I was happy and comfortable. Nothing was too much trouble. They set the tone of the place and it was contagious because residents themselves were all friendly. The use of Christian names is an excellent idea. The food could not be faulted. it was very good and the kitchen staff were always obliging. It is a wonderful care home. I rate it 100%
The manager has been caring for my aunt and is a great help, as is the team leader. Great staff - thank you so much.
Our second respite visit. Lovely to see familiar faces and so nice that the staff remembered Dad from a year ago. Very well designed environment. Great rooms and ensuite. Excellent staff.
Accommodation very good.
Food great.
Setting and outer view very nice.
Management continue to keep me regularly informed of my mum and step-dads condition and the impact of any changes I am always consulted.
I have been a resident for two weeks respite care following a month in hospital. I immediately was made welcome by all the staff I encountered, and always helped when I needed help, even at night, by the capable and friendly staff. This has been the best holiday I have ever had. I am very sorry to be leaving.
Very satisfied. Most carers were good, but especially one certain carer who deserves a compliment. I found it a long time between supper and the next morning and I found it a bit lonely. Suggested a quiz about 19.00 or some entertainment as most go to bed early. Would consider returning to West Hall.
Thank you for taking the time to provide feedback regarding West Hall and we are pleased that you rate our facilities as excellent. We review our activities regularly and have noted your feedback.
We couldn't have asked for better care. The staff at Birch Lodge are absolutely fantastic.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 June 2019Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 27 July 2026We currently have three vacancies for care. Please contact West Hall for further details.
News (9) & Events (1)
- 19 Jun 2026
Residents and colleagues at Anchor’s West Hall care home in West Byfleet, Surrey, are helping to make a positive difference overseas through a bra donation initiative supporting women and children...
- 23 Mar 2026
West Hall care home in West Byfleet marked International Women’s Day by hosting a special afternoon tea and pampering event, welcoming residents and members of the local community for a...
- 27 Jan 2026
Over the past two years, Anchor’s West Hall care home has been collecting donated books from the local community — transforming simple acts of kindness from Surrey residents into life-changing...
- 18 Aug 2026Organiser: West Hall
Accreditations
There are no accreditations posted yet for West Hall.
Meet the Team (5)

I’m writing to introduce myself as the new General Manager of West Hall. I have had the privilege of working in the care sector for the past 35 years, and during this time, I have grown both professionally and personally. My journey started as a Carer, and through dedication and passion, I advanced to Senior Carer, Head of Care, Deputy Manager, and Acting Manager, before ultimately becoming a Registered Manager. For the past 26 years, I have been a Registered Manager with various care companies, where I have had the opportunity to achieve outstanding results, including two excellent outcomes and a "Good" rating with an Outstanding "Well Led" outcome in my previous care home.
Throughout my career, I’ve embraced every opportunity to enhance my skills and qualifications, ensuring that I meet the evolving standards and regulations required for this role. I joined Anchor in January 2023 as the Registered Care Home Manager for Moore Place, where I was thrilled to lead the team to achieve the top score of 10 on independent website carehome.co.uk. Our hard work paid off when Moore Place was ranked among the Top 20 Care Homes in the South East in 2024.
I am excited to take on the role of General Manager for West Hall. I am looking forward to working with the dedicated team here, getting to know the residents and their families, and leading West Hall to new heights. My vision is to work collaboratively with everyone, ensuring that we provide the highest standard of care and continue to thrive as a home.

It is my privilege to introduce myself as your new Deputy General Manager of West Hall. I have been working in the care sector for the past 10 years with my journey starting in my hometown of Swindon, where I worked in domiciliary care while maintaining the CQC Outstanding rating.
The wealth of experience and knowledge gained led me to continue with my passion to work within this sector. I moved to Surrey in 2019 and gained a position within Anchor as Team Leader at Moore Place. Throughout this time, I have seen many changes, working with a talented, and passionate team which we ensured Moore Place was recognised as a CQC “Good” rated care home in 2022 and Top 20 Care Home for the South East in 2024. For the past 12 months I have been in an Acting Deputy Manager role, successfully overseeing operational changes and ensuring compliance with regulatory standards.
This new chapter in my career at West Hall is an exciting opportunity, not only to work alongside such an outstanding team but also establishing a good rapport with residents and families alike.
I look forward to meeting you all and to continue the success of West Hall.

I joined West Hall as the Wellbeing Manager in April 2025, and I’m thrilled to be part of such an incredible team. I graduated with a Drama degree in 2014 and began my career in care in February 2018. Since then, I’ve worked with a few different care providers, gaining valuable experience along the way. I truly believe I have the best job and have never looked back.
In addition to my experience, I commission the activities department for a new build care home, building close relationships with residents and their families, and ensuring the activity programme was designed to best support residents’ wellbeing and engagement.
During my time in care, I’ve been able to apply my creative skills to develop engaging and inclusive activity programmes. I’ve planned and organised a wide range of events and activities, including summer parties, Bonfire Night celebrations, archery sessions, Cognitive Stimulation Therapy sessions for residents living with dementia, and a unique ‘12 Weeks Around the World’ programme where residents virtually explore different countries through their culture, food, music, and traditions.
I’m passionate about delivering one-to-one activities and engagement to ensure we meet every resident’s needs, especially creating programmes tailored for those living with dementia. The most rewarding part of my role is building personal connections with residents and their families, which allows me to tailor activities that reflect the interests and preferences of everyone living in the home.

I am the Services Manager at Anchor West Hall and have been in this role since the beginning of January 2024, overseeing several departments which include catering, housekeeping, maintenance and activities. Supporting my colleagues and interacting with the residents here are the highlights of my day, and I couldn’t ask for a more picturesque location to work in; the manor house and grounds of West Hall are truly exquisite.
Overseeing the Hospitality and services of the home gives me the opportunity to work collaboratively with each head of department, ensuring that West Hall does not just meet the needs of the residents, but exceeds them every day by providing the level of care and service that our CQC rating of ‘Outstanding’ truly deserves.

With over 19 years of dedicated service at Anchor, I am proud to have been part of a passionate team that has achieved consecutive CQC Outstanding ratings. My career has been rooted in a strong commitment to excellence, integrity, and a genuine passion for improving the lives of others.
As Lodge Manager, I focus on creating a safe, supportive, and enriching environment for residents where their wellbeing, dignity, and individual needs are at the heart of everything we do. I believe in building strong, trusting relationships not only with residents and their families, but also with the dedicated team I lead. I strive to nurture a positive culture where colleagues feel valued, empowered, and inspired to deliver exceptional care every day.
With a background in Biomedical Science and formal leadership training, I bring a thoughtful and analytical approach to management. I pride myself on being reliable, ambitious, and deeply motivated by the impact we can have on people's lives, making every day matter for those we care for.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact West Hall to verify any information. View our terms and conditions. West Hall has an Enhanced Service -more info.