She has been cared for so lovingly and thoughtfully, making her feel safe and happy.Amanda H(Daughter of Resident/Service User)
The accommodation and grounds are perfect for Charles, and he appears to be settling in well.P D(Nephew of Resident/Service User)
My mother is a very happy resident at West Hall. She receives a high standard of careM W(Son of Resident/Service User)
She has been cared for so lovingly and thoughtfully, making her feel safe and happy.Amanda H(Daughter of Resident/Service User)
The accommodation and grounds are perfect for Charles, and he appears to be settling in well.P D(Nephew of Resident/Service User)
My mother is a very happy resident at West Hall. She receives a high standard of careM W(Son of Resident/Service User)
Anchor’s West Hall is a unique and meticulously designed care home. West Hall comprises an 18th-century listed Manor House, with three contemporary lodge residences, all set in impressive grounds. The Manor House provides a bistro, a private dining suite, activity areas and a library.
The three lodge residences have been specifically designed with the latest technology to provide lovely accommodation, including lounges and dining areas. Each spacious bedroom has an...
Anchor’s West Hall is a unique and meticulously designed care home. West Hall comprises an 18th-century listed Manor House, with three contemporary lodge residences, all set in impressive grounds. The Manor House provides a bistro, a private dining suite, activity areas and a library.
The three lodge residences have been specifically designed with the latest technology to provide lovely accommodation, including lounges and dining areas. Each spacious bedroom has an en suite wet room to support privacy and dignity—West Hall benefits from environmentally friendly energy, including solar power and organic insulation materials.
West Hall is set in extensive grounds within the Surrey Green Belt for residents and loved ones to enjoy. The grounds include paths and seating areas. An on-site Men's Shed supports gentlemen with practical tasks, wellbeing, and socialising.
The team is proud to welcome new residents to West Hall, both permanently and for respite care.
West Hall provides outstanding residential care for older people living with dementia. Proud of its dementia care, staff receive ongoing training to ensure their approach reflects best practice.
At West Hall, the team promote friendship and companionship. Encouraging a high quality of life is at the heart of West Hall's culture and ethos.
Contact West Hall to confirm what's included and get a personalised quote:
Fees can vary depending on care needs and other factors. Colleagues at West Hall will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact West Hall for full pricing details and T&Cs.
West Hall has a Review Score of 9.9 (9.866) out of 10, based on 69 reviews in the last 2 years.
Over all time West Hall has 219 reviews.
Management continue to keep me regularly informed of my mum and step-dads condition and the impact...
Management continue to keep me regularly informed of my mum and step-dads condition and the impact of any changes I am always consulted.
I have been a resident for two weeks respite care following a month in hospital. I immediately was made welcome by all the staff I encountered, and always helped when I needed help, even at night, by the capable and friendly staff. This has been the best holiday I have ever had. I am very sorry to...
I have been a resident for two weeks respite care following a month in hospital. I immediately was made welcome by all the staff I encountered, and always helped when I needed help, even at night, by the capable and friendly staff. This has been the best holiday I have ever had. I am very sorry to be leaving.
Very satisfied. Most carers were good, but especially one certain carer who deserves a compliment. I found it a long time between supper and the next morning and I found it a bit lonely. Suggested a quiz about 19.00 or some entertainment as most go to bed early. Would consider returning to West...
Very satisfied. Most carers were good, but especially one certain carer who deserves a compliment. I found it a long time between supper and the next morning and I found it a bit lonely. Suggested a quiz about 19.00 or some entertainment as most go to bed early. Would consider returning to West Hall.
Thank you for taking the time to provide feedback regarding West Hall and we are pleased that you rate our facilities as excellent. We review our activities regularly and have noted your feedback.
We couldn't have asked for better care. The staff at Birch Lodge are absolutely fantastic.
We couldn't have asked for better care. The staff at Birch Lodge are absolutely fantastic.
I have been impressed by the helpfulness/politeness and service from the staff. The food has been very acceptable - particularly the Bistro which was excellent.
I have been impressed by the helpfulness/politeness and service from the staff. The food has been very acceptable - particularly the Bistro which was excellent.
My mother enjoys living there and seems very happy.
My mother enjoys living there and seems very happy.
My mother has only been here for three weeks but she seems to have settled well. The Lodges feel comfortable and the staff seem attentive and caring.
My mother has only been here for three weeks but she seems to have settled well. The Lodges feel comfortable and the staff seem attentive and caring.
We are delighted with the way West Hall staff look after Mum. She is really well cared for and is in a safe and secure environment. The buildings are lovely and really well looked after.
We are delighted with the way West Hall staff look after Mum. She is really well cared for and is in a safe and secure environment. The buildings are lovely and really well looked after.
A wonderful care home in lovely surroundings. A well thought out design. Airy, spacious rooms. Cheerful and helpful staff. A life-saver for myself and family.
A wonderful care home in lovely surroundings. A well thought out design. Airy, spacious rooms. Cheerful and helpful staff. A life-saver for myself and family.
In 2016 West hall was given an "outstanding" rating by the CQC and it was particularly for this reason that we chose West Hall for our mother. However, it has taken a good couple of years to settle - there has been a lot of shifting in management and staff since then and now I can say that it is...
In 2016 West hall was given an "outstanding" rating by the CQC and it was particularly for this reason that we chose West Hall for our mother. However, it has taken a good couple of years to settle - there has been a lot of shifting in management and staff since then and now I can say that it is truly deserving of that rating; there is now a unity that there hasn't before. Communication channels were always an issue - now they are not. It is a brilliant place and Mum is very happy there.
Lovely staff, very kind. Mum gaining weight and adjusting to her new life in a beautiful surrounding. She loves the grounds to walk in. Her room is beautiful and furnished to a very high standard. Most of all the staff are very caring which is critical to us as a family. Thank you.
Lovely staff, very kind. Mum gaining weight and adjusting to her new life in a beautiful surrounding. She loves the grounds to walk in. Her room is beautiful and furnished to a very high standard. Most of all the staff are very caring which is critical to us as a family. Thank you.
Aunt came 2 1/2 years ago in not a good state of wellbeing. She has settled in West Hall and in herself, she has gained weight (very underweight on arrival) and has enjoyed her time there.
Aunt came 2 1/2 years ago in not a good state of wellbeing. She has settled in West Hall and in herself, she has gained weight (very underweight on arrival) and has enjoyed her time there.
I feel my mum is in a safe place and well looked after. The staff are caring, patient, friendly and always available to talk. The introduction of a monthly meeting with my mother's team leader is a good idea. Encouragement to join in activities has improved greatly. The food is varied and good.
I feel my mum is in a safe place and well looked after. The staff are caring, patient, friendly and always available to talk. The introduction of a monthly meeting with my mother's team leader is a good idea. Encouragement to join in activities has improved greatly. The food is varied and good.
I visited several care homes before selecting West Hall. I have been very impressed by the facilities which are modern, clean and spacious, compared to some homes I have seen. The staff have been very considerate, patient and caring. They also treat residents with dignity and respect and treat...
I visited several care homes before selecting West Hall. I have been very impressed by the facilities which are modern, clean and spacious, compared to some homes I have seen. The staff have been very considerate, patient and caring. They also treat residents with dignity and respect and treat residents personally. Food is excellent and of a good choice. Looking forward to the summer when the spacious grounds will be attractive.
Most impressed with the standard of care and att5ention to detail. Will provide a photo album of my aunt's travels and be involved in encouraging walks in the grounds when the weather improves.
Most impressed with the standard of care and att5ention to detail. Will provide a photo album of my aunt's travels and be involved in encouraging walks in the grounds when the weather improves.
Activities are always excellent.
Activities are always excellent.
I have found all the staff very friendly and considerate. The standard of care is excellent and the resident is very happy and well looked after.
I have found all the staff very friendly and considerate. The standard of care is excellent and the resident is very happy and well looked after.
The whole family are very satisfied with the care given to our mum. We couldn't ask for any more from West Hall.
The whole family are very satisfied with the care given to our mum. We couldn't ask for any more from West Hall.
I would like him to join in any activities he is capable of.
I would like him to join in any activities he is capable of.
The staff in Birch Lodge at West Hall are all excellent. My mother has advanced Alzheimer's, but they treat my mum with great dignity and kindness and are very supportive of our family when we visit. The Lodge manager and team leaders are happy to discuss care plans with us and encourage our input...
I've visited many homes prior to placing Mum here and I am very pleased that she has now settled well and is indeed thriving under their care. It is so encouraging when we visit to see Mum smile and wave at all the carers, the resident to carer ratio is very good. I would recommend West Hall.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
We currently have three vacancies for care. Please contact West Hall for further details.
A West Byfleet care home has helped local people learn more about dementia and the support available at a community event in Woking. Anchor’s West Hall care home hosted its...
Residents and colleagues at Anchor’s West Hall care home in West Byfleet, Surrey, are helping to make a positive difference overseas through a bra donation initiative supporting women and children...
West Hall care home in West Byfleet marked International Women’s Day by hosting a special afternoon tea and pampering event, welcoming residents and members of the local community for a...
There are no accreditations posted yet for West Hall.
I’m writing to introduce myself as the new General Manager of West Hall. I have had the privilege of working in the care sector for the past 35...
I’m writing to introduce myself as the new General Manager of West Hall. I have had the privilege of working in the care sector for the past 35 years, and during this time, I have grown both professionally and personally. My journey started as a Carer, and through dedication and passion, I advanced to Senior Carer, Head of Care, Deputy Manager, and Acting Manager, before ultimately becoming a Registered Manager. For the past 26 years, I have been a Registered Manager with various care companies, where I have had the opportunity to achieve outstanding results, including two excellent outcomes and a "Good" rating with an Outstanding "Well Led" outcome in my previous care home.
Throughout my career, I’ve embraced every opportunity to enhance my skills and qualifications, ensuring that I meet the evolving standards and regulations required for this role. I joined Anchor in January 2023 as the Registered Care Home Manager for Moore Place, where I was thrilled to lead the team to achieve the top score of 10 on independent website carehome.co.uk. Our hard work paid off when Moore Place was ranked among the Top 20 Care Homes in the South East in 2024.
I am excited to take on the role of General Manager for West Hall. I am looking forward to working with the dedicated team here, getting to know the residents and their families, and leading West Hall to new heights. My vision is to work collaboratively with everyone, ensuring that we provide the highest standard of care and continue to thrive as a home.
It is my privilege to introduce myself as your new Deputy General Manager of West Hall. I have been working in the care sector for the past 10 years...
It is my privilege to introduce myself as your new Deputy General Manager of West Hall. I have been working in the care sector for the past 10 years with my journey starting in my hometown of Swindon, where I worked in domiciliary care while maintaining the CQC Outstanding rating.
The wealth of experience and knowledge gained led me to continue with my passion to work within this sector. I moved to Surrey in 2019 and gained a position within Anchor as Team Leader at Moore Place. Throughout this time, I have seen many changes, working with a talented, and passionate team which we ensured Moore Place was recognised as a CQC “Good” rated care home in 2022 and Top 20 Care Home for the South East in 2024. For the past 12 months I have been in an Acting Deputy Manager role, successfully overseeing operational changes and ensuring compliance with regulatory standards.
This new chapter in my career at West Hall is an exciting opportunity, not only to work alongside such an outstanding team but also establishing a good rapport with residents and families alike.
I look forward to meeting you all and to continue the success of West Hall.
I joined West Hall as the Wellbeing Manager in April 2025, and I’m thrilled to be part of such an incredible team. I graduated with a Drama degree in...
I joined West Hall as the Wellbeing Manager in April 2025, and I’m thrilled to be part of such an incredible team. I graduated with a Drama degree in 2014 and began my career in care in February 2018. Since then, I’ve worked with a few different care providers, gaining valuable experience along the way. I truly believe I have the best job and have never looked back.
In addition to my experience, I commission the activities department for a new build care home, building close relationships with residents and their families, and ensuring the activity programme was designed to best support residents’ wellbeing and engagement.
During my time in care, I’ve been able to apply my creative skills to develop engaging and inclusive activity programmes. I’ve planned and organised a wide range of events and activities, including summer parties, Bonfire Night celebrations, archery sessions, Cognitive Stimulation Therapy sessions for residents living with dementia, and a unique ‘12 Weeks Around the World’ programme where residents virtually explore different countries through their culture, food, music, and traditions.
I’m passionate about delivering one-to-one activities and engagement to ensure we meet every resident’s needs, especially creating programmes tailored for those living with dementia. The most rewarding part of my role is building personal connections with residents and their families, which allows me to tailor activities that reflect the interests and preferences of everyone living in the home.
I am the Services Manager at Anchor West Hall and have been in this role since the beginning of January 2024, overseeing several departments which...
I am the Services Manager at Anchor West Hall and have been in this role since the beginning of January 2024, overseeing several departments which include catering, housekeeping, maintenance and activities. Supporting my colleagues and interacting with the residents here are the highlights of my day, and I couldn’t ask for a more picturesque location to work in; the manor house and grounds of West Hall are truly exquisite.
Overseeing the Hospitality and services of the home gives me the opportunity to work collaboratively with each head of department, ensuring that West Hall does not just meet the needs of the residents, but exceeds them every day by providing the level of care and service that our CQC rating of ‘Outstanding’ truly deserves.
With over 19 years of dedicated service at Anchor, I am proud to have been part of a passionate team that has achieved consecutive CQC Outstanding...
With over 19 years of dedicated service at Anchor, I am proud to have been part of a passionate team that has achieved consecutive CQC Outstanding ratings. My career has been rooted in a strong commitment to excellence, integrity, and a genuine passion for improving the lives of others.
As Lodge Manager, I focus on creating a safe, supportive, and enriching environment for residents where their wellbeing, dignity, and individual needs are at the heart of everything we do. I believe in building strong, trusting relationships not only with residents and their families, but also with the dedicated team I lead. I strive to nurture a positive culture where colleagues feel valued, empowered, and inspired to deliver exceptional care every day.
With a background in Biomedical Science and formal leadership training, I bring a thoughtful and analytical approach to management. I pride myself on being reliable, ambitious, and deeply motivated by the impact we can have on people's lives, making every day matter for those we care for.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact West Hall to verify any information. View our terms and conditions. West Hall has an Enhanced Service -what an Enhanced Service includes.