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West Hall

Parvis Road, off Parvis Road, West Byfleet, Surrey KT14 6EY
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Thank you for the professional care mum had during her stay it has been appreciated.David S(Son of Resident/Service User)
West Hall, West Byfleet
The staff are happy and really engage with my brother which improves his quality of life.C B(Sister of Resident/Service User)
West Hall, West Byfleet
The facilities were clean and the staff very kind. I would recommend it to anyone.Gillian S(Respite Resident/Service User)
West Hall, West Byfleet

Anchor’s West Hall is a unique and meticulously designed flagship care home.

West Hall comprises of an 18th century listed Manor House, with three contemporary lodge residences, all set in impressive grounds. The home was rated Outstanding in the most recent CQC inspection.

The Manor House has been extensively refurbished and provides a bistro, a private dining suite, activity areas and a library.

West Hall is set in extensive grounds...  

Care Provided by West Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 117 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,950From £2,000
Residential Dementia CareFrom £1,950From £2,000

Fees can vary depending on care needs and other factors. Colleagues at West Hall will be happy to discuss our weekly fees with you and what our fees include.

Contact West Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in charge

  • Paula Rifai(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (117)
  • Single Rooms with ensuite Wet Room (117)

Visiting

  • Visitors are welcome at West Hall.

Parking

  • Onsite parking is available, including disabled spaces.

West Hall Reviews (215)

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9.9

West Hall has a Review Score of 9.9 (9.857) out of 10, based on 73 reviews in the last 2 years. Over all time West Hall has 215 reviews.

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Showing 215 reviews matching selected criteria
Review from R A (Resident / Service User) published on 20 November 2019 Submitted via Postal Card
Overall Experience

I have been impressed by the helpfulness/politeness and service from the staff. The food has been very acceptable - particularly the Bistro which was excellent.

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Review from J H (Daughter of Resident) published on 21 October 2019 Submitted via Postal Card
Overall Experience
The care home rooms and grounds are always immaculate.
The staff are all pleasant and caring and treat the residents with kindness and respect.

My mother enjoys living there and seems very happy.

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Review from Keith W (Son of Resident) published on 6 August 2019 Submitted via Postal Card
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My mother has only been here for three weeks but she seems to have settled well. The Lodges feel comfortable and the staff seem attentive and caring.

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Review from Mike S (Son-in-law of Resident) published on 23 May 2019 Submitted via Postal Card
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We are delighted with the way West Hall staff look after Mum. She is really well cared for and is in a safe and secure environment. The buildings are lovely and really well looked after.

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Review from W T (Wife of Resident) published on 23 May 2019 Submitted via Postal Card
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A wonderful care home in lovely surroundings. A well thought out design. Airy, spacious rooms. Cheerful and helpful staff. A life-saver for myself and family.

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Review from C E (Son of Resident) published on 16 April 2019 Submitted via Postal Card
Overall Experience

In 2016 West hall was given an "outstanding" rating by the CQC and it was particularly for this reason that we chose West Hall for our mother. However, it has taken a good couple of years to settle - there has been a lot of shifting in management and staff since then and now I can say that it is truly deserving of that rating; there is now a unity that there hasn't before. Communication channels were always an issue - now they are not. It is a brilliant place and Mum is very happy there.

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Review from C K (Daughter of Resident) published on 2 April 2019 Submitted via Postal Card
Overall Experience

Lovely staff, very kind. Mum gaining weight and adjusting to her new life in a beautiful surrounding. She loves the grounds to walk in. Her room is beautiful and furnished to a very high standard. Most of all the staff are very caring which is critical to us as a family. Thank you.

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Review from K W (Niece of Resident) published on 26 March 2019 Submitted via Postal Card
Overall Experience

Aunt came 2 1/2 years ago in not a good state of wellbeing. She has settled in West Hall and in herself, she has gained weight (very underweight on arrival) and has enjoyed her time there.

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Review from M T (Daughter of Resident) published on 21 March 2019 Submitted via Postal Card
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I feel my mum is in a safe place and well looked after. The staff are caring, patient, friendly and always available to talk. The introduction of a monthly meeting with my mother's team leader is a good idea. Encouragement to join in activities has improved greatly. The food is varied and good.

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Review from Robert H (Relative of Resident) published on 21 February 2019 Submitted via Postal Card
Overall Experience

I visited several care homes before selecting West Hall. I have been very impressed by the facilities which are modern, clean and spacious, compared to some homes I have seen. The staff have been very considerate, patient and caring. They also treat residents with dignity and respect and treat residents personally. Food is excellent and of a good choice. Looking forward to the summer when the spacious grounds will be attractive.

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Review from Peter T (Nephew of Resident) published on 24 January 2019 Submitted via Postal Card
Overall Experience

Most impressed with the standard of care and att5ention to detail. Will provide a photo album of my aunt's travels and be involved in encouraging walks in the grounds when the weather improves.

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Review from Jill H (Daughter of Resident) published on 22 January 2019 Submitted via Postal Card
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Mum's care at West Hall has always been excellent. The staff are friendly and caring with genuine warmth.

Activities are always excellent.

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Review from Alison C (Friend of Resident) published on 22 January 2019 Submitted via Postal Card
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I have found all the staff very friendly and considerate. The standard of care is excellent and the resident is very happy and well looked after.

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Review from Richard S (Son of Resident) published on 21 January 2019 Submitted via Postal Card
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The whole family are very satisfied with the care given to our mum. We couldn't ask for any more from West Hall.

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Review from Dorez P (Wife of Resident) published on 21 January 2019 Submitted via Postal Card
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My husband seems happy and I am pleased with his care and would recommend you to all my friends.

I would like him to join in any activities he is capable of.

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Review from J W (Daughter of Resident) published on 15 January 2019 Submitted via Website
Overall Experience
The staff in Birch Lodge at West Hall are all excellent. My mother has advanced Alzheimer's, but they treat my mum with great dignity and kindness and are very supportive of our family when we visit. The Lodge manager and team leaders are happy to discuss care plans with us and encourage our input into developing a plan that works for Mum. All staff are genuinely caring and they encourage Mum to participate in the daily activities where she can, or spend time with her one-on-one to ensure she is happy and stimulated.
The home is not perfect, nothing in life is perfect, but any small glitches or queries we have are dealt with quickly and with a genuine desire to improve the service.

I've visited many homes prior to placing Mum here and I am very pleased that she has now settled well and is indeed thriving under their care. It is so encouraging when we visit to see Mum smile and wave at all the carers, the resident to carer ratio is very good. I would recommend West Hall.

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Review from J H (Wife of Resident) published on 9 January 2019 Submitted via Postal Card
Overall Experience
From 14/12/18 what a lovely welcome. I love all the new decorations, Christmas and otherwise, it is good to keep changing and improving.
Birch Lodge is always a happy place to visit.

They did a wonderful care package when my husband was here. Thank you.

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Review from S N (Daughter of Resident) published on 9 January 2019 Submitted via Postal Card
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Our Mum is very happy and well cared for at Birch Lodge in West Hall, whenever we come there is always a warm and friendly welcome by all the staff.

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Review from Helen M (Friend of Resident) published on 28 November 2018 Submitted via Postal Card
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Our friend appears happy, relaxed and engages with staff. The staff are attentive and caring.

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Review from Sally G (Friend of Resident) published on 28 November 2018 Submitted via Postal Card
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This the second time I have visited my friend. I was so impressed with the care facilities found for my friend. The staff are very friendly and warm and caring.

What a lovely place!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 June 2019
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 27 July 2026

We currently have three vacancies for care. Please contact West Hall for further details.

News (9) & Events (1)

News
  • 19 Jun 2026

    Residents and colleagues at Anchor’s West Hall care home in West Byfleet, Surrey, are helping to make a positive difference overseas through a bra donation initiative supporting women and children...

  • 23 Mar 2026

    West Hall care home in West Byfleet marked International Women’s Day by hosting a special afternoon tea and pampering event, welcoming residents and members of the local community for a...

  • 27 Jan 2026

    Over the past two years, Anchor’s West Hall care home has been collecting donated books from the local community — transforming simple acts of kindness from Surrey residents into life-changing...

Upcoming Events
  • 18 Aug 2026Organiser: West Hall

Awards / Recognitions (12)

  • 30 Jan 2026Recipient: Anchor
  • 31 Jan 2025Recipient: Anchor
  • 31 Jan 2024Recipient: Anchor

Accreditations

There are no accreditations posted yet for West Hall.

Meet the Team (5)

Paula Rifai
Paula RifaiJob Title:General ManagerJoined: 2025

I’m writing to introduce myself as the new General Manager of West Hall. I have had the privilege of working in the care sector for the past 35 years, and during this time, I have grown both professionally and personally. My journey started as a Carer, and through dedication and passion, I advanced to Senior Carer, Head of Care, Deputy Manager, and Acting Manager, before ultimately becoming a Registered Manager. For the past 26 years, I have been a Registered Manager with various care companies, where I have had the opportunity to achieve outstanding results, including two excellent outcomes and a "Good" rating with an Outstanding "Well Led" outcome in my previous care home.

Throughout my career, I’ve embraced every opportunity to enhance my skills and qualifications, ensuring that I meet the evolving standards and regulations required for this role. I joined Anchor in January 2023 as the Registered Care Home Manager for Moore Place, where I was thrilled to lead the team to achieve the top score of 10 on independent website carehome.co.uk. Our hard work paid off when Moore Place was ranked among the Top 20 Care Homes in the South East in 2024.

I am excited to take on the role of General Manager for West Hall. I am looking forward to working with the dedicated team here, getting to know the residents and their families, and leading West Hall to new heights. My vision is to work collaboratively with everyone, ensuring that we provide the highest standard of care and continue to thrive as a home.

Gary Dunn
Gary DunnJob Title:Deputy General ManagerJoined: 2025

It is my privilege to introduce myself as your new Deputy General Manager of West Hall. I have been working in the care sector for the past 10 years with my journey starting in my hometown of Swindon, where I worked in domiciliary care while maintaining the CQC Outstanding rating.

The wealth of experience and knowledge gained led me to continue with my passion to work within this sector. I moved to Surrey in 2019 and gained a position within Anchor as Team Leader at Moore Place. Throughout this time, I have seen many changes, working with a talented, and passionate team which we ensured Moore Place was recognised as a CQC “Good” rated care home in 2022 and Top 20 Care Home for the South East in 2024. For the past 12 months I have been in an Acting Deputy Manager role, successfully overseeing operational changes and ensuring compliance with regulatory standards.

This new chapter in my career at West Hall is an exciting opportunity, not only to work alongside such an outstanding team but also establishing a good rapport with residents and families alike.

I look forward to meeting you all and to continue the success of West Hall.

Sophie Waite
Sophie WaiteJob Title:Wellbeing ManagerJoined: 2025

I joined West Hall as the Wellbeing Manager in April 2025, and I’m thrilled to be part of such an incredible team. I graduated with a Drama degree in 2014 and began my career in care in February 2018. Since then, I’ve worked with a few different care providers, gaining valuable experience along the way. I truly believe I have the best job and have never looked back.

In addition to my experience, I commission the activities department for a new build care home, building close relationships with residents and their families, and ensuring the activity programme was designed to best support residents’ wellbeing and engagement.

During my time in care, I’ve been able to apply my creative skills to develop engaging and inclusive activity programmes. I’ve planned and organised a wide range of events and activities, including summer parties, Bonfire Night celebrations, archery sessions, Cognitive Stimulation Therapy sessions for residents living with dementia, and a unique ‘12 Weeks Around the World’ programme where residents virtually explore different countries through their culture, food, music, and traditions.

I’m passionate about delivering one-to-one activities and engagement to ensure we meet every resident’s needs, especially creating programmes tailored for those living with dementia. The most rewarding part of my role is building personal connections with residents and their families, which allows me to tailor activities that reflect the interests and preferences of everyone living in the home.

Mark Wren
Mark WrenJob Title:Services ManagerJoined: 2017

I am the Services Manager at Anchor West Hall and have been in this role since the beginning of January 2024, overseeing several departments which include catering, housekeeping, maintenance and activities. Supporting my colleagues and interacting with the residents here are the highlights of my day, and I couldn’t ask for a more picturesque location to work in; the manor house and grounds of West Hall are truly exquisite.

Overseeing the Hospitality and services of the home gives me the opportunity to work collaboratively with each head of department, ensuring that West Hall does not just meet the needs of the residents, but exceeds them every day by providing the level of care and service that our CQC rating of ‘Outstanding’ truly deserves.

Chola Chilufya
Chola ChilufyaJob Title:Oak Lodge - Lodge ManagerJoined: 2006

With over 19 years of dedicated service at Anchor, I am proud to have been part of a passionate team that has achieved consecutive CQC Outstanding ratings. My career has been rooted in a strong commitment to excellence, integrity, and a genuine passion for improving the lives of others.

As Lodge Manager, I focus on creating a safe, supportive, and enriching environment for residents where their wellbeing, dignity, and individual needs are at the heart of everything we do. I believe in building strong, trusting relationships not only with residents and their families, but also with the dedicated team I lead. I strive to nurture a positive culture where colleagues feel valued, empowered, and inspired to deliver exceptional care every day.

With a background in Biomedical Science and formal leadership training, I bring a thoughtful and analytical approach to management. I pride myself on being reliable, ambitious, and deeply motivated by the impact we can have on people's lives, making every day matter for those we care for.

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