
Thank you for the professional care mum had during her stay it has been appreciated.David S(Son of Resident/Service User)

The staff are happy and really engage with my brother which improves his quality of life.C B(Sister of Resident/Service User)

The facilities were clean and the staff very kind. I would recommend it to anyone.Gillian S(Respite Resident/Service User)

Thank you for the professional care mum had during her stay it has been appreciated.David S(Son of Resident/Service User)

The staff are happy and really engage with my brother which improves his quality of life.C B(Sister of Resident/Service User)

The facilities were clean and the staff very kind. I would recommend it to anyone.Gillian S(Respite Resident/Service User)

Anchor’s West Hall is a unique and meticulously designed flagship care home.
West Hall comprises of an 18th century listed Manor House, with three contemporary lodge residences, all set in impressive grounds. The home was rated Outstanding in the most recent CQC inspection.
The Manor House has been extensively refurbished and provides a bistro, a private dining suite, activity areas and a library.
West Hall is set in extensive grounds...
Care Provided by West Hall
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 117 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Pet Friendly (or by arrangement)
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at West Hall will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact West Hall for full pricing details and T&Cs.
Contact West Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Paula Rifai(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (117)
- Single Rooms with ensuite Wet Room (117)
Visiting
- Visitors are welcome at West Hall.
Parking
- Onsite parking is available, including disabled spaces.
West Hall Reviews (215)
West Hall has a Review Score of 9.9 (9.857) out of 10, based on 73 reviews in the last 2 years.
Over all time West Hall has 215 reviews.
I have been impressed by the helpfulness/politeness and service from the staff. The food has been very acceptable - particularly the Bistro which was excellent.
The staff are all pleasant and caring and treat the residents with kindness and respect.
My mother enjoys living there and seems very happy.
My mother has only been here for three weeks but she seems to have settled well. The Lodges feel comfortable and the staff seem attentive and caring.
We are delighted with the way West Hall staff look after Mum. She is really well cared for and is in a safe and secure environment. The buildings are lovely and really well looked after.
A wonderful care home in lovely surroundings. A well thought out design. Airy, spacious rooms. Cheerful and helpful staff. A life-saver for myself and family.
In 2016 West hall was given an "outstanding" rating by the CQC and it was particularly for this reason that we chose West Hall for our mother. However, it has taken a good couple of years to settle - there has been a lot of shifting in management and staff since then and now I can say that it is truly deserving of that rating; there is now a unity that there hasn't before. Communication channels were always an issue - now they are not. It is a brilliant place and Mum is very happy there.
Lovely staff, very kind. Mum gaining weight and adjusting to her new life in a beautiful surrounding. She loves the grounds to walk in. Her room is beautiful and furnished to a very high standard. Most of all the staff are very caring which is critical to us as a family. Thank you.
Aunt came 2 1/2 years ago in not a good state of wellbeing. She has settled in West Hall and in herself, she has gained weight (very underweight on arrival) and has enjoyed her time there.
I feel my mum is in a safe place and well looked after. The staff are caring, patient, friendly and always available to talk. The introduction of a monthly meeting with my mother's team leader is a good idea. Encouragement to join in activities has improved greatly. The food is varied and good.
I visited several care homes before selecting West Hall. I have been very impressed by the facilities which are modern, clean and spacious, compared to some homes I have seen. The staff have been very considerate, patient and caring. They also treat residents with dignity and respect and treat residents personally. Food is excellent and of a good choice. Looking forward to the summer when the spacious grounds will be attractive.
Most impressed with the standard of care and att5ention to detail. Will provide a photo album of my aunt's travels and be involved in encouraging walks in the grounds when the weather improves.
Activities are always excellent.
I have found all the staff very friendly and considerate. The standard of care is excellent and the resident is very happy and well looked after.
The whole family are very satisfied with the care given to our mum. We couldn't ask for any more from West Hall.
I would like him to join in any activities he is capable of.
The home is not perfect, nothing in life is perfect, but any small glitches or queries we have are dealt with quickly and with a genuine desire to improve the service.
I've visited many homes prior to placing Mum here and I am very pleased that she has now settled well and is indeed thriving under their care. It is so encouraging when we visit to see Mum smile and wave at all the carers, the resident to carer ratio is very good. I would recommend West Hall.
Birch Lodge is always a happy place to visit.
They did a wonderful care package when my husband was here. Thank you.
Our Mum is very happy and well cared for at Birch Lodge in West Hall, whenever we come there is always a warm and friendly welcome by all the staff.
Our friend appears happy, relaxed and engages with staff. The staff are attentive and caring.
What a lovely place!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 June 2019Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 27 July 2026We currently have three vacancies for care. Please contact West Hall for further details.
News (9) & Events (1)
- 19 Jun 2026
Residents and colleagues at Anchor’s West Hall care home in West Byfleet, Surrey, are helping to make a positive difference overseas through a bra donation initiative supporting women and children...
- 23 Mar 2026
West Hall care home in West Byfleet marked International Women’s Day by hosting a special afternoon tea and pampering event, welcoming residents and members of the local community for a...
- 27 Jan 2026
Over the past two years, Anchor’s West Hall care home has been collecting donated books from the local community — transforming simple acts of kindness from Surrey residents into life-changing...
- 18 Aug 2026Organiser: West Hall
Accreditations
There are no accreditations posted yet for West Hall.
Meet the Team (5)

I’m writing to introduce myself as the new General Manager of West Hall. I have had the privilege of working in the care sector for the past 35 years, and during this time, I have grown both professionally and personally. My journey started as a Carer, and through dedication and passion, I advanced to Senior Carer, Head of Care, Deputy Manager, and Acting Manager, before ultimately becoming a Registered Manager. For the past 26 years, I have been a Registered Manager with various care companies, where I have had the opportunity to achieve outstanding results, including two excellent outcomes and a "Good" rating with an Outstanding "Well Led" outcome in my previous care home.
Throughout my career, I’ve embraced every opportunity to enhance my skills and qualifications, ensuring that I meet the evolving standards and regulations required for this role. I joined Anchor in January 2023 as the Registered Care Home Manager for Moore Place, where I was thrilled to lead the team to achieve the top score of 10 on independent website carehome.co.uk. Our hard work paid off when Moore Place was ranked among the Top 20 Care Homes in the South East in 2024.
I am excited to take on the role of General Manager for West Hall. I am looking forward to working with the dedicated team here, getting to know the residents and their families, and leading West Hall to new heights. My vision is to work collaboratively with everyone, ensuring that we provide the highest standard of care and continue to thrive as a home.

It is my privilege to introduce myself as your new Deputy General Manager of West Hall. I have been working in the care sector for the past 10 years with my journey starting in my hometown of Swindon, where I worked in domiciliary care while maintaining the CQC Outstanding rating.
The wealth of experience and knowledge gained led me to continue with my passion to work within this sector. I moved to Surrey in 2019 and gained a position within Anchor as Team Leader at Moore Place. Throughout this time, I have seen many changes, working with a talented, and passionate team which we ensured Moore Place was recognised as a CQC “Good” rated care home in 2022 and Top 20 Care Home for the South East in 2024. For the past 12 months I have been in an Acting Deputy Manager role, successfully overseeing operational changes and ensuring compliance with regulatory standards.
This new chapter in my career at West Hall is an exciting opportunity, not only to work alongside such an outstanding team but also establishing a good rapport with residents and families alike.
I look forward to meeting you all and to continue the success of West Hall.

I joined West Hall as the Wellbeing Manager in April 2025, and I’m thrilled to be part of such an incredible team. I graduated with a Drama degree in 2014 and began my career in care in February 2018. Since then, I’ve worked with a few different care providers, gaining valuable experience along the way. I truly believe I have the best job and have never looked back.
In addition to my experience, I commission the activities department for a new build care home, building close relationships with residents and their families, and ensuring the activity programme was designed to best support residents’ wellbeing and engagement.
During my time in care, I’ve been able to apply my creative skills to develop engaging and inclusive activity programmes. I’ve planned and organised a wide range of events and activities, including summer parties, Bonfire Night celebrations, archery sessions, Cognitive Stimulation Therapy sessions for residents living with dementia, and a unique ‘12 Weeks Around the World’ programme where residents virtually explore different countries through their culture, food, music, and traditions.
I’m passionate about delivering one-to-one activities and engagement to ensure we meet every resident’s needs, especially creating programmes tailored for those living with dementia. The most rewarding part of my role is building personal connections with residents and their families, which allows me to tailor activities that reflect the interests and preferences of everyone living in the home.

I am the Services Manager at Anchor West Hall and have been in this role since the beginning of January 2024, overseeing several departments which include catering, housekeeping, maintenance and activities. Supporting my colleagues and interacting with the residents here are the highlights of my day, and I couldn’t ask for a more picturesque location to work in; the manor house and grounds of West Hall are truly exquisite.
Overseeing the Hospitality and services of the home gives me the opportunity to work collaboratively with each head of department, ensuring that West Hall does not just meet the needs of the residents, but exceeds them every day by providing the level of care and service that our CQC rating of ‘Outstanding’ truly deserves.

With over 19 years of dedicated service at Anchor, I am proud to have been part of a passionate team that has achieved consecutive CQC Outstanding ratings. My career has been rooted in a strong commitment to excellence, integrity, and a genuine passion for improving the lives of others.
As Lodge Manager, I focus on creating a safe, supportive, and enriching environment for residents where their wellbeing, dignity, and individual needs are at the heart of everything we do. I believe in building strong, trusting relationships not only with residents and their families, but also with the dedicated team I lead. I strive to nurture a positive culture where colleagues feel valued, empowered, and inspired to deliver exceptional care every day.
With a background in Biomedical Science and formal leadership training, I bring a thoughtful and analytical approach to management. I pride myself on being reliable, ambitious, and deeply motivated by the impact we can have on people's lives, making every day matter for those we care for.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact West Hall to verify any information. View our terms and conditions. West Hall has an Enhanced Service -more info.