She has been cared for so lovingly and thoughtfully, making her feel safe and happy.Amanda H(Daughter of Resident/Service User)
The accommodation and grounds are perfect for Charles, and he appears to be settling in well.P D(Nephew of Resident/Service User)
My mother is a very happy resident at West Hall. She receives a high standard of careM W(Son of Resident/Service User)
She has been cared for so lovingly and thoughtfully, making her feel safe and happy.Amanda H(Daughter of Resident/Service User)
The accommodation and grounds are perfect for Charles, and he appears to be settling in well.P D(Nephew of Resident/Service User)
My mother is a very happy resident at West Hall. She receives a high standard of careM W(Son of Resident/Service User)
Anchor’s West Hall is a unique and meticulously designed care home. West Hall comprises an 18th-century listed Manor House, with three contemporary lodge residences, all set in impressive grounds. The Manor House provides a bistro, a private dining suite, activity areas and a library.
The three lodge residences have been specifically designed with the latest technology to provide lovely accommodation, including lounges and dining areas. Each spacious bedroom has an...
Anchor’s West Hall is a unique and meticulously designed care home. West Hall comprises an 18th-century listed Manor House, with three contemporary lodge residences, all set in impressive grounds. The Manor House provides a bistro, a private dining suite, activity areas and a library.
The three lodge residences have been specifically designed with the latest technology to provide lovely accommodation, including lounges and dining areas. Each spacious bedroom has an en suite wet room to support privacy and dignity—West Hall benefits from environmentally friendly energy, including solar power and organic insulation materials.
West Hall is set in extensive grounds within the Surrey Green Belt for residents and loved ones to enjoy. The grounds include paths and seating areas. An on-site Men's Shed supports gentlemen with practical tasks, wellbeing, and socialising.
The team is proud to welcome new residents to West Hall, both permanently and for respite care.
West Hall provides outstanding residential care for older people living with dementia. Proud of its dementia care, staff receive ongoing training to ensure their approach reflects best practice.
At West Hall, the team promote friendship and companionship. Encouraging a high quality of life is at the heart of West Hall's culture and ethos.
Contact West Hall to confirm what's included and get a personalised quote:
Fees can vary depending on care needs and other factors. Colleagues at West Hall will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact West Hall for full pricing details and T&Cs.
West Hall has a Review Score of 9.9 (9.866) out of 10, based on 69 reviews in the last 2 years.
Over all time West Hall has 219 reviews.
They did a wonderful care package when my husband was here. Thank you.
They did a wonderful care package when my husband was here. Thank you.
Our Mum is very happy and well cared for at Birch Lodge in West Hall, whenever we come there is always a warm and friendly welcome by all the staff.
Our Mum is very happy and well cared for at Birch Lodge in West Hall, whenever we come there is always a warm and friendly welcome by all the staff.
Our friend appears happy, relaxed and engages with staff. The staff are attentive and caring.
Our friend appears happy, relaxed and engages with staff. The staff are attentive and caring.
What a lovely place!
What a lovely place!
Unfortunately, my mum did not improve as much as I had hoped but that's is not due to any member of staff. Everyone has been fantastic. Thank you to everyone.
Unfortunately, my mum did not improve as much as I had hoped but that's is not due to any member of staff. Everyone has been fantastic. Thank you to everyone.
We visited a friend who became a resident a few months ago. The atmosphere at West Hall is one of friendly and helpful staff. The grounds both inside and outside are immaculate. Light air rooms. We had lunch at The Bistro a lovely setting with very good food and most importantly our friend is happy.
We visited a friend who became a resident a few months ago. The atmosphere at West Hall is one of friendly and helpful staff. The grounds both inside and outside are immaculate. Light air rooms. We had lunch at The Bistro a lovely setting with very good food and most importantly our friend is happy.
A wonderful place to live. The care from the staff is outstanding, very caring and full of laughs. The residents residing here are full of smiles.
A wonderful place to live. The care from the staff is outstanding, very caring and full of laughs. The residents residing here are full of smiles.
My husband, being in care for a short time, has received very kind and compassionate handling. He can be very difficult at times because of his dementia but he is always kindly distracted and guided. As his illness progressed, we would like him to stay and hopefully be as happy as he can.
My husband, being in care for a short time, has received very kind and compassionate handling. He can be very difficult at times because of his dementia but he is always kindly distracted and guided. As his illness progressed, we would like him to stay and hopefully be as happy as he can.
Caring, understanding and pleasant staff who allow the residents their own routine. The surroundings are very pleasant and allow the residents to have gentle exercise in the grounds.
Caring, understanding and pleasant staff who allow the residents their own routine. The surroundings are very pleasant and allow the residents to have gentle exercise in the grounds.
I enjoyed my stay but the downturn for me at the moment is I need hospital treatment.
I enjoyed my stay but the downturn for me at the moment is I need hospital treatment.
Mum is very well cared for and treated with great respect and dignity. I thoroughly recommend West Hall for dementia care for a much loved family member.
Mum is very well cared for and treated with great respect and dignity. I thoroughly recommend West Hall for dementia care for a much loved family member.
Staff efficient good natured and very helpful. They listen to what you have to say and act on it. Food and accommodation very good, rooms airy and well decorated. Good relationships with residents and families exist and the residents are kept active. It feels like one big happy family. Overall 9...
Staff efficient good natured and very helpful. They listen to what you have to say and act on it. Food and accommodation very good, rooms airy and well decorated. Good relationships with residents and families exist and the residents are kept active. It feels like one big happy family. Overall 9 out of 10.
My mother has been a resident at West Hall for 3 and a half years and continues to receive the level of care we want for her. All staff are very caring and approachable should we need to discuss any matters.
My mother has been a resident at West Hall for 3 and a half years and continues to receive the level of care we want for her. All staff are very caring and approachable should we need to discuss any matters.
Excellent care provided. The staff relate well to the residents. Good facilities that are well focused on enhancing the lifestyle and protection of residents.
Excellent care provided. The staff relate well to the residents. Good facilities that are well focused on enhancing the lifestyle and protection of residents.
I've only interacted briefly...
I've only interacted briefly with the manager and in terms of 'management', she's fabulous.
Mother has been resident at West Hall for 4 1/2 years and has been wonderfully looked after. The staffs' dedication has been fantastic. Care and facilities excellent. Also, activities although she uses them less and often now due to dementia progression.
Mother has been resident at West Hall for 4 1/2 years and has been wonderfully looked after. The staffs' dedication has been fantastic. Care and facilities excellent. Also, activities although she uses them less and often now due to dementia progression.
My Fathers journey with dementia has been a very painful and emotional time for both him and all of us as his family but the help of West Hall has made this so much easier. Birch Lodge is managed and run by the most exceptional staff, truly they are angels and I cannot express how grateful I am.
My Fathers journey with dementia has been a very painful and emotional time for both him and all of us as his family but the help of West Hall has made this so much easier. Birch Lodge is managed and run by the most exceptional staff, truly they are angels and I cannot express how grateful I am.
Dad was at West Hall for the last 2 1/2 years of his life. Throughout that time he was treated with dignity and respect by the staff - who treated all the family the same. We were pleased that he was able to stay at West Hall until the end so that he could pass peacefully in familiar surroundings.
Dad was at West Hall for the last 2 1/2 years of his life. Throughout that time he was treated with dignity and respect by the staff - who treated all the family the same. We were pleased that he was able to stay at West Hall until the end so that he could pass peacefully in familiar surroundings.
My mum needed a respite break due to a change in her carer at home. She had already visited West Hall when planning for a longer-term option, so this fortnight was a good chance to experience the care. All the staff were excellent: welcoming, friendly, engaging and professional. They knew just how...
My mum needed a respite break due to a change in her carer at home. She had already visited West Hall when planning for a longer-term option, so this fortnight was a good chance to experience the care. All the staff were excellent: welcoming, friendly, engaging and professional. They knew just how to manage the settling in challenges for an anxious, frail 85-year-old with early Alzheimer’s. The home is excellent, well designed for residents, bright, clean and very comfortable. My mum is back home but content that West Hall would be ideal for her in the future, either for another respite visit or for permanent care.
My mother recently spent 6 weeks in respite care at West Hall, and we couldn't have been happier with the level of service provided. Without exception, the care staff treated my mother with respect and kindness and were also extremely welcoming and kind to us when we visited. The team leaders...
My mother recently spent 6 weeks in respite care at West Hall, and we couldn't have been happier with the level of service provided. Without exception, the care staff treated my mother with respect and kindness and were also extremely welcoming and kind to us when we visited. The team leaders managed the care plan with confidence and were fully aware of my mother's needs at all times.
The rooms are lovely and the facilities and activities are excellent. The food was of very good quality and teas, coffees and snacks were always being offered.
In addition, the client relationship management was excellent, professional with a personal touch, which made it very easy to deal with the administration and more practical issues.
Mum was very happy at West Hall and we would not hesitate to recommend it to anyone considering staying there.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
We currently have three vacancies for care. Please contact West Hall for further details.
A West Byfleet care home has helped local people learn more about dementia and the support available at a community event in Woking. Anchor’s West Hall care home hosted its...
Residents and colleagues at Anchor’s West Hall care home in West Byfleet, Surrey, are helping to make a positive difference overseas through a bra donation initiative supporting women and children...
West Hall care home in West Byfleet marked International Women’s Day by hosting a special afternoon tea and pampering event, welcoming residents and members of the local community for a...
There are no accreditations posted yet for West Hall.
I’m writing to introduce myself as the new General Manager of West Hall. I have had the privilege of working in the care sector for the past 35...
I’m writing to introduce myself as the new General Manager of West Hall. I have had the privilege of working in the care sector for the past 35 years, and during this time, I have grown both professionally and personally. My journey started as a Carer, and through dedication and passion, I advanced to Senior Carer, Head of Care, Deputy Manager, and Acting Manager, before ultimately becoming a Registered Manager. For the past 26 years, I have been a Registered Manager with various care companies, where I have had the opportunity to achieve outstanding results, including two excellent outcomes and a "Good" rating with an Outstanding "Well Led" outcome in my previous care home.
Throughout my career, I’ve embraced every opportunity to enhance my skills and qualifications, ensuring that I meet the evolving standards and regulations required for this role. I joined Anchor in January 2023 as the Registered Care Home Manager for Moore Place, where I was thrilled to lead the team to achieve the top score of 10 on independent website carehome.co.uk. Our hard work paid off when Moore Place was ranked among the Top 20 Care Homes in the South East in 2024.
I am excited to take on the role of General Manager for West Hall. I am looking forward to working with the dedicated team here, getting to know the residents and their families, and leading West Hall to new heights. My vision is to work collaboratively with everyone, ensuring that we provide the highest standard of care and continue to thrive as a home.
It is my privilege to introduce myself as your new Deputy General Manager of West Hall. I have been working in the care sector for the past 10 years...
It is my privilege to introduce myself as your new Deputy General Manager of West Hall. I have been working in the care sector for the past 10 years with my journey starting in my hometown of Swindon, where I worked in domiciliary care while maintaining the CQC Outstanding rating.
The wealth of experience and knowledge gained led me to continue with my passion to work within this sector. I moved to Surrey in 2019 and gained a position within Anchor as Team Leader at Moore Place. Throughout this time, I have seen many changes, working with a talented, and passionate team which we ensured Moore Place was recognised as a CQC “Good” rated care home in 2022 and Top 20 Care Home for the South East in 2024. For the past 12 months I have been in an Acting Deputy Manager role, successfully overseeing operational changes and ensuring compliance with regulatory standards.
This new chapter in my career at West Hall is an exciting opportunity, not only to work alongside such an outstanding team but also establishing a good rapport with residents and families alike.
I look forward to meeting you all and to continue the success of West Hall.
I joined West Hall as the Wellbeing Manager in April 2025, and I’m thrilled to be part of such an incredible team. I graduated with a Drama degree in...
I joined West Hall as the Wellbeing Manager in April 2025, and I’m thrilled to be part of such an incredible team. I graduated with a Drama degree in 2014 and began my career in care in February 2018. Since then, I’ve worked with a few different care providers, gaining valuable experience along the way. I truly believe I have the best job and have never looked back.
In addition to my experience, I commission the activities department for a new build care home, building close relationships with residents and their families, and ensuring the activity programme was designed to best support residents’ wellbeing and engagement.
During my time in care, I’ve been able to apply my creative skills to develop engaging and inclusive activity programmes. I’ve planned and organised a wide range of events and activities, including summer parties, Bonfire Night celebrations, archery sessions, Cognitive Stimulation Therapy sessions for residents living with dementia, and a unique ‘12 Weeks Around the World’ programme where residents virtually explore different countries through their culture, food, music, and traditions.
I’m passionate about delivering one-to-one activities and engagement to ensure we meet every resident’s needs, especially creating programmes tailored for those living with dementia. The most rewarding part of my role is building personal connections with residents and their families, which allows me to tailor activities that reflect the interests and preferences of everyone living in the home.
I am the Services Manager at Anchor West Hall and have been in this role since the beginning of January 2024, overseeing several departments which...
I am the Services Manager at Anchor West Hall and have been in this role since the beginning of January 2024, overseeing several departments which include catering, housekeeping, maintenance and activities. Supporting my colleagues and interacting with the residents here are the highlights of my day, and I couldn’t ask for a more picturesque location to work in; the manor house and grounds of West Hall are truly exquisite.
Overseeing the Hospitality and services of the home gives me the opportunity to work collaboratively with each head of department, ensuring that West Hall does not just meet the needs of the residents, but exceeds them every day by providing the level of care and service that our CQC rating of ‘Outstanding’ truly deserves.
With over 19 years of dedicated service at Anchor, I am proud to have been part of a passionate team that has achieved consecutive CQC Outstanding...
With over 19 years of dedicated service at Anchor, I am proud to have been part of a passionate team that has achieved consecutive CQC Outstanding ratings. My career has been rooted in a strong commitment to excellence, integrity, and a genuine passion for improving the lives of others.
As Lodge Manager, I focus on creating a safe, supportive, and enriching environment for residents where their wellbeing, dignity, and individual needs are at the heart of everything we do. I believe in building strong, trusting relationships not only with residents and their families, but also with the dedicated team I lead. I strive to nurture a positive culture where colleagues feel valued, empowered, and inspired to deliver exceptional care every day.
With a background in Biomedical Science and formal leadership training, I bring a thoughtful and analytical approach to management. I pride myself on being reliable, ambitious, and deeply motivated by the impact we can have on people's lives, making every day matter for those we care for.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact West Hall to verify any information. View our terms and conditions. West Hall has an Enhanced Service -what an Enhanced Service includes.