Knebworth

59 London Road, Woolmer Green, Knebworth SG3 6JE
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9.7 139 Reviews
  • Knebworth, Knebworth
Knebworth care home offers a superb lifestyle and quality care in beautiful surroundings. The experienced team provides nursing, residential and dementia care on a permanent and respite basis.

Inside the Knebworth care home there are stunning, hotel-style facilities including a café, bar, cinema room, comfortable lounges and a hair and beauty salon. Outside there are beautiful, landscaped gardens for residents to enjoy. The bedrooms are comfortable with private, en-suite facilities.

The team is dedicated to enabling residents to get the most out of each day. The lifestyle team plans fun group and one-to-one activities tailored to residents' hobbies and interests, as well as trips and outings in the home’s minibus.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1845
  • Self-Funded Residential Dementia Care: from £1930
  • Self-Funded Nursing Care: from £2125
  • Self-Funded Nursing Dementia Care: from £2210
  • RESPITE Self-Funded Residential Care: from £2055
  • RESPITE Self-Funded Residential Dementia Care: from £2140
  • RESPITE Self-Funded Nursing Care: from £2335
  • RESPITE Self-Funded Nursing Dementia Care: from £2420

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Knebworth to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Daniel Grab (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (67)

Parking

  • Parking on-site

Knebworth Reviews (139)

Total of 139, showing 21-40
9.7

Knebworth has a Review Score of 9.7 (9.702) out of 10, based on 28 reviews in the last 2 years. Over all time Knebworth has 139 reviews.

Overall Experience

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Date Published

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Review from Rita D (Resident) assisted by family/friend published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently moved to Knebworth Care Home from my apartment where I was living alone with support from my family since my husband passed away. All I can say that the whole experience at Knebworth Care Home has been perfect for me. The staff are wonderful, my room is lovely. I feel the care I am getting
is absolutely excellent.

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Review from Mandy W (Daughter of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in in September so she has been there for six months. She is very happy, I'm pleased to say. She loves the staff, has made friends with other residents and is joining in some of the activities, especially those that involve going out. Her room is home-from-home, and she was able to surround
herself with her belongings and photos. We are so happy and relieved she is there!

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Review from Robert L (Relative of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very supportive and caring staff. High-quality care for end-of-life requirements.

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Review from Ali B (Daughter of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only in Knebworth Care Home for four and a half weeks before she sadly died earlier this week at the age of 90. She arrived directly from hospital and from the moment she arrived we all felt a sense of relief - Mum included I think even though she was disappointed to not be at home. Everyone
was so welcoming and eager to make Mum comfortable. I know it wasn't easy for the staff with Mum's neck injury but they went out of their way to settle her and find comfortable positions. We all felt comfortable leaving her in their care when we left after each visit. I did have to double park a couple of times but the signing-in book with reg number worked and if I did double park I always let the receptionist know it was me so they knew who to go to without wasting time. Mum didn't eat so can't rate. Thank you so much everyone. Your kindness will always be remembered by me, my Dad and the family during this upsetting time. I would highly recommend KCH if you want your loved ones to be cared for in a friendly caring environment.

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Review from Chris D (Friend of Resident) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend of mine has been resident at Knebworth Care Home for a while now. It's not an easy time for my friend but the staff have made the experience second to none. The staff, facilities and food are excellent. The residents are cared for with such empathy that fosters a level of dignity that is insurmountable
in my opinion. I hope if I ever need similar services I'll be provided with those anywhere close to as good as I've observed at Knebworth.

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Review from Louise A (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is very well looked after, NHS referrals for an occupational therapist and speech and language - still waiting six weeks after admittance. The staff are chasing this. Kind staff, not good experience at the hospital so a relief - no one shouts and shoves him! Can't really comment on activities as
Dad is currently not allowed out of bed to experience any. The food is currently puree so he isn't keen - having loved food before, again this is down to NHS referral, not the staff.

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Review from H K (Daughter of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall really pleased with the support and care Mum gets. She often complains that meals are too spicy, but when we visit she usually manages to eat everything!
The work staff are wonderful and keep informed with any ongoing issues etc. and ask for our input.
Mum is hoisted and spends a lot of time
in bed (her choice). I have to say that she has never had a bedsore and that is a testament to their nursing procedures and skin care regimes. Nothing is too much trouble for the staff, but they need more staff.

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Review from F G (Daughter of Resident) published on 8 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Knebworth care home is always a pleasant experience. The home is always clean and the staff are welcoming and ready to chat with us. Dad is always clean and his room is tidy and does not have any bad odours. I feel confident that Dad is being well cared for.

Reply from Reviews Team at Knebworth

Hello, thank you for such a positive review, we are delighted to hear how happy you are with the standard of cleanliness and care your dad is receiving at Knebworth.

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Review from D H (Son of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall excellent care and support. Our mother is treated well by the staff and interacts with them when she is able. Our only issue would be the ability to find a parking space.

Reply from Hannah Atherley, Reviews Team at Knebworth

Hi, thank you very much for taking the time to leave us feedback about your experience. We are very pleased to hear that your experience with us has been a positive one.

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Review from F A (Daughter of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Knebworth since the end of March 2023 after suffering a severe stroke in December 2022. The entire team at Knebworth, from the person that opens the door for you, the customer care team, the cleaning and kitchen staff and the carers and the nurses, go above and beyond on a daily basis.
They do care. They are incredibly kind and treat Mum with the greatest of care, respect and dignity, which is so important for her. Mum can't talk and the team take time with her to understand what she needs. With all the hard work, Mum is now getting out of bed for a few hours a day and the change of scenery has made a massive difference to her. We cannot thank and praise the team highly enough. It's never easy to be in this situation, but I know Mum is in the best place and being so well looked after.

Reply from Hannah Atherley, Reviews Team at Knebworth

Hi, wow thank you very much for the lovely review. We are delighted to hear you believe Mum is in the best place.

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Review from J D (Daughter of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy here, loves the surroundings, food and activities.
We are very happy with the contact we have with staff and the loving care everyone provides. We feel very reassured that Mum's needs are being met and is being very well looked after.

Reply from Hannah Atherley, Reviews Team at Knebworth

Thank you so much for rating us 5 stars. We are delighted to hear you are happy with the level of care and that Mum is happy at Knebworth.

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Review from Kim T (Daughter of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff pleasant, polite and very helpful. They always say "hello" to me and my mum when we are passing them, going out or coming back from a visit outside. The room is clean and tidy, and Mum seems very happy and comfortable within. The communal space is welcoming and often has
a film or music playing, which makes for a nice environment.

Reply from Hannah Atherley, Reviews Team at Knebworth

Hi Kim, thank you for rating Knebworth five stars. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from L D (Daughter of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we have always felt happy and reassured by the care and attention shown by all the team at Knebworth care home. We have always been able to talk to all the staff and feel confident that they have his best interests at heart.

Reply from Hannah Atherley, Reviews Team at Knebworth

Hi, thank you for sharing your experience at Knebworth. We are really pleased you have always felt happy and reassured by the care and attention shown by the team.

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Review from S F (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault all aspects of the care here. As a GP, it's refreshing to still see high standards of care being executed at Knebworth Care Home in all areas. My mum is more settled than I have seen her for a long time. Thank you for your exemplary care.

Reply from Hannah Atherley, Reviews Team at Knebworth

Hi, thank you for rating Knebworth 5 stars in all areas. We are delighted to hear Mum is more settled than she has been for a long time. We really appreciate your kind words.

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Review from Tracy C (Daughter of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service when we needed urgent respite for my mum. She is now a permanent resident being looked after by the dementia team and we are extremely pleased. The staff are wonderful and always make us feel welcome, as a family, and the care my mum receives is outstanding. Mum is very happy and loves
the interaction from the staff and other residents.

Reply from Hannah Atherley, Reviews Team at Knebworth

Hi and thank you for rating Knebworth five stars! We set a high standard for ourselves, so we are very pleased to hear that Mum is very happy at Knebworth.

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Review from Margaret B (Wife of Resident) published on 12 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Knebworth care home for respite in March. He became a permanent resident following respite.
The staff/carers go over and beyond what you would expect. They are kind and caring and knowledgeable in all aspects of dementia on the Willow floor.
He is happy there and I feel very welcome
when I visit him.
I highly recommend the Willow floor for dementia care.

Reply from Hannah Atherley, Reviews Team at Knebworth

Hi Margaret, we are pleased to hear you're very happy with your husband's care and that you always feel very welcome. Thank you for recommending our dementia suite.

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Review from Julie D (Daughter of Resident) published on 12 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Knebworth coming up for 3 years in the Dementia ward.
I was dreading her going into a home but the transition has been wonderful.
The home is clean and the decor is bright and cheery.
The ladies and gents that work there couldn’t be better, they are always so happy and smiley even
when the job gets hard, and always think about getting Mum ready and making sure her clothes match and do her hair and makeup.
The activities team are lovely and has some great things going on.

Reply from Hannah Atherley, Reviews Team at Knebworth

Hi Julie, thank you for your lovely words about the team on our dementia suite and lifestyle. They are so passionate about caring for people living with dementia, thank you for sharing your experience.

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Review from Linda S (Daughter of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff, management and nursing staff for caring for my father in the final two weeks of his life.
My dad has complex needs after breaking his hip and was very stressed and unhappy after bing in 3 different hospitals.
Nothing was too much trouble for the staff and Dad was
treated with the utmost respect. The support, we as a family, had was professional and very helpful during this difficult time.

Reply from Caprice Geisha, Reviews Team at Knebworth

Thank you very much for taking the time to leave us feedback about your experience.
At Knebworth Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We are always here for you and the family, so whenever passing please do pop in and say hello.

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Review from Linda W (Daughter of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic care home with the most lovely friendly staff and well-led. A very welcoming and comfortable, calm and friendly place to visit and always greeted with a smile and respect.
Thank you to all of you for your hard work.

Reply from Caprice Geisha, Reviews Team at Knebworth

Thank you very much for taking the time to leave us feedback about your experience. At Knebworth, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Evelyn B (Wife of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband came in for respite in March last year. He loved it so much, he wanted to stay. He is treated with dignity which is very important to us both. He knows I can no longer cope with him at home. All staff are excellent, he is no longer in the pain he was suffering when taken in. Agency staff
need checking but that is the same everywhere. Management were very supportive and made a very difficult time so much easier.

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Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Knebworth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.702 for Knebworth is calculated as follows: ( (246 Excellents x 5) + (68 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 329 Ratings = 4.702

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Knebworth is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (97)

Meet the Team (1)

Daniel

Daniel Grab

Job Title: Home Manager

I joined Care UK in 2022 as a Deputy Manager after hearing amazing feedback from the public.


Being promoted to Home Manager in 2023 was a huge moment in my career. I’m a Registered Nurse and have achieved my level 5 in Management in Health and Social Care training.


As a Home Manager, it’s important to be professional, compassionate, hardworking and a team player. I love getting to the end of my shift when I can reflect on the day and all the tasks I accomplished. Working alongside amazing team members who are dedicated to delivering outstanding care to residents every day inspires me.


When I’m not working, I enjoy spending quality time with my family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Knebworth to verify any information. View our terms and conditions. Knebworth has an Enhanced Service - more info.